LBC Express
Reviews and Complaints

Tracking number: [protected]

Perhaps stated in the online tracking that it is delivered to Beng Reyes.
The recepient actually did not receive the parcel due to the reason that it is holiday in their area.
and is to be delivered to Ms. Beng Reyes. RCBC AB Fernandez Avenue Branch. Contact no. [protected]

Recepient (Ms. Beng Reyes) is calling LBC Dagupan branch however nobody seems answering the call..

For your immediate action on this.

Thank you!

Christian Bonus
Sender

This is my tracking number [protected], I receive an update on November 13, 2018 that my product has arrived, and it tells me that is ready for delivery but it was postponed . But we didn't postponed it . It say "Shipment issue. Please get in touch with us through our official customer care channels". the item was from eBay I already sent you an email about this

On Nov. 12, 2018, at exactly 7pm I arrived in LBC located in Sparks, Robinsons Cubao, Q.C. Branch to send documents but unfortunately your personnel told me that its already cut off and they can accept my documents by 8pm after 1 hr. So I decided not to pursue my transactions because it is too late and I reside in Binangonan Rizal.

Today, Nov. 13 since I am aware with the cut off after office hour which is 6:30pm I immediately went to LBC because this is the nearest branch. It's 10-15 mins walk from our office and I arrived at 645pm.

Were only 2 customers that time. The personnel are busy in their desktop i dont know what they're doing. The 1st customer was assisted at 6:55pm and that transaction will take 15mins and its my turn again mu documents were not accepted due to cut off

If they attended the 1st customer as earlier both us are attended before the cut off. I was dissapointed because two consecutive days my transaction is rejected. Again they advise me to return after 1 hr which is impossible because of my travel time.

I just want to inform your Management of this poor service if they only attend to the 1st customer it wont be happened.

I am hoping that the service of your people in this branch will improve to avoid incovenience.

Thank you.

Kristyline Aradani

My husband applied for his passport renewal at DFA Calasiao last October 20. We expected to receive his passport 2-3 days later since we paid for the express delivery that costs Php 1200 versus the regular rate of Php 900. November came and still with no sign of the passport. Sent an email query to your customer support and responded that I had an erroneous tracking number. Replied by sending the screen shot of the receipt itself and told the rep that I sent the correct tracking number the first time. I will attach the email trail later. If we had known that you'd provide us with the WORST delivery service, we should have opted to pay for the regular delivery instead of having it expedited. Nasayang ang pera namin. Napunta lang sa wala ang binayad namin. I should demand for a refund!

wala kayong kwenta. everyday nagbabago ang sinasabi, no one knows where the package really is, and everyday the estimated arrival of the package sa airport changes. no one also knows the valid reason for this delay. paki-ayos ang sistema niyo. pag-alis pa lang ng package sa US ilang araw na inabot, kahit ang sabi the next day na dinala sa LBC aalis na. pati pagdeliver ninyo sobrang tagal din. this was last october 29 pa, november 9 na. PLUS customer service lang ang nakakausap, we cannot complain to any superior man lang. sa email naman, walang nagrereply. don't you know how to value your clients?

My order from Lazada particularly from Bless Care Marketing, a 1 unit of internet modem, was forwarded to and given tracking # [protected] last Oct. 31, 2018. It's more than a week but still no updates regarding this parcel. Please have me notified what happen to my parcel. It is badly needed asap.
Thank you for accommodating my query.

Ronaldo Tobillo

Hi LBC Customer service.

Good evening. I would like to ask for help regarding my package problem.

Our package with tracking number: [protected]. was registered in the system as receive by Oliver Maddella. The.problem is i didnot receive any item today and no one from LBC came here to deliver an item.

I did not receive any package and i need your help regarding this matter.

Based on the tracking, my item was already received by me which is impossible since no LBC truck enetered our subdivision according to the subdivision's security guards. I have to go to the branch to pick it up and complaint, the thing is, they forgot to deliver my item and the delivery men still have the audacity to tell me "Sir ayan na naman eh, napickup mo na naman". Its not convenient for me to pick it up given that it is rainy season. Please do something about this.

Good Day po, bakit po ang tagal madeliver? I was expecting na for delivery na xa on or before November 01, 2018 pero wala pa po till now.

please update po.

Tracking #: [protected]
UPDATE AS OF NOVEMBER 05, 2018 (1:54PM)

Date of Last Status Transaction Status

October 26, 2018 Forwarded to LBC CENTRAL EXCHANGE.
October 25, 2018 Arrived at SOLUTIONS CROSSDOCK ALABANG (QTY: 1).
October 25, 2018 Arrived at LAZADA CABUYAO (QTY: 1).
October 25, 2018 Accepted at ACCEPTED AT LAZADA CABUYAO (QTY: 1).

Sana po ma-solusyonan niyo po.

As I enter in your branch in Sangandaan Caloocan near SM Sangandaan, there this your oldman employee approached me with a very rude behavior! I'm hoping you won't tolerate that kind of attitude and make an immediate disciplinary action. I didn't able to get his name but his sitting at the corner left side of front desk by 11:00am when I left. I'm hoping for your immediate action and thank you.

Nov 4, 2018

I went to LBC Newpoint mall Angeles City pampanga branch earlier to send money as a payment for an item I ordered online, good thing before leaving the counter I decided to checked the receipt bec I noticed that the staff mislooked the name of my consignee, instead of Ivy he encoded Joy, I asked him to reprint the receipt bec I have to send a copy of it to my consignee, he declined the 1st time saying he can just encoded the right name as another consignee, I insisted that I really need the right name of my consignee printed on the receipt bec my consignee asks for a picture of the receipt attached on the payment form, it took us minutes of explanation before his co-worker said that he can just void the first transaction and just encode again my details, I thought that it was already okay since Its really possible to just encode it again. But the staff kept on glaring at me and he kept on stomping probably showing me that he doesn't want to do what I asked him to do. In the first place, he was the one who encoded the name wrong so he doesn't have to the right to be rude like that. I even asked him nicely to reprint the receipt and explained to him my situation. Plus it didnt even took a day or even hour before I told that he encoded the wrong name, I noticed it the moment he gave me the receipt and I reported it to him immediately. I am so disappointed. I myself deal with clients, but never have I became rude to them no matter how tired I am. He was the one who was wrong yet he didn't even apologized and he have the nerve act like that? I hope you teach your staffs the proper way to deal with customers, the staffs reflect the reputation of the company, so if you have rude staffs it just shows how you don't know how to manage your employees.

I would like to submit my complaint regarding my order which was not delivered.I received a text from you last october 24 then october 25 that my order will be delivered anytime of the day but up to now i haven't received any.i tracked my order, the last update was last oct.25 saying that the consignee is not available.how could that be?our office is open from monday to saturday and it has a cctv at the entrance.

Dear LBC,
Good afternoon!

I sent a package last Oct. 28, 2018to LBC branch here in Sta. Rosa to Pangasinan.
Receipt no. is [protected]. It was a birthday gift to my son's birthday (Nov. 01). Received a sms confirmation from LBC that my package was received by my wife last Oct. 29, good to hear that. But when I called my wife yesterday (Nov. 02), she said that they didn't received yet the package.
I had it complained in LBC here in Sta. Rosa and we called LBC Pangasinan branch and confirmed they don't deliver the package yet. Meaning, package status is not correct. Also according to my wife, all the packages that I sent was not delivered door to door and they picked them always in LBC branch. Also confirmed this to lbc and admitted that they dont deliver and even know the directions in that address.
Hoping you could make an action with this problem in LBC Pangasinan.

Thanks,
Noel

Regarding [protected]. Kindly deliver the documents to the recipient. Note that there is a c/o with contact number. The number is definitely active and accurate.

Please do not further delay the delivery. If you do not address this issue satisfactorily by November 9, 2018 (five long days after resumption of work), I will take it that you are not interested in resolving this issue within the bounds of your system. I will claim my right based on RA 7394 (Consumer Act) for your defective rendering of services. Note that by November 9, it has been more than a month since I sent the document for your EXPRESS delivery.

Good ma'am sir.. I want only clarifying about my order this is my trucking number #[protected].if when u exact delivered my order coz they already sent me a massege through my cellphone last October 30, 2018 that my order delivered on that day but suddenly until now I must waiting... Plz...informed me asap if when my order deliver to us...this is my contact number [protected]/I'm analou Fernandez/purok luwalhati brgy.silway 8 polomolok south cotabato.

Hello we have been trying to ship a tablet through lbc san carlos city and were told we need 'tupperware" we brought our package in a bubble wrap and hatd plastic container and asked to add bubble wrap to surround the plastic container and to additionally put in a large enough box to accomodate inches bubble wrap. They insistef we go out and buy ' tupperware" at an additional cost of 200 pesos estimated and additionak shipping charges due to larger container. This is not customer service this is harrassment and caused us time money and customer complaints. Please educate your workers to understand bubble wrap inside works the sane as outside. No difference. We were very inconvienienced and frustrated. If lbc wants to impose riduculous standards then lbc needs to provide in store shipping materials to support customer needs. Thanks

I recently went to the Santolan/West Crame branch to have my package shipped. It just so happens i dont have a smaller bill to pay for the shipping. The girl asked me if i did have a smaller bill. I didn't. She continued on to say that they didn't have change and that the LBC/Palawan service was offline to which i wondered what the connection was. I told her that i really don't have a smaller bill to pay and then rudely got the money and told her staff "PAPALIT NA NGA LANG NG SMALLER BILL" the staff asked her how much, she replied "P160 nga lang eh" and was giving faces that she was inconvenienced because I couldn't give them a smaller bill. Isn't it their job to look for change for customers? I have been sending items thru LBC bit this particular branch has some snotty employees. Ever since it has opened last year or so. This is the first time i sent a report because it was too much. Hoping you can resolve this matter. Thank you!

PS: attached is the name of the representative that handled the package

PPS: 2nd attachment is for the transaction and date

Yesterday, when I checked my phone around 3pm. That was from the lbc deliverer. He said that he would deliver my good that day. But before that, I havent received any notice from them that they would deliver my purchases in that certain day because I was expecting that I would be delivered to me on Nov. 4, 2018. So I call him that maybe they can call or text me or my mother when they would deliver it to me today because he told that today would tge last day that they would delivwr it to me or else they would forward my items back to the sender. Today, early in the morning I can them and yes tgey said to me that they would deliver it to me around 11am. But now its already 2:36 pm and i called him and now he cannot be reached in the phone. I texted them many times and they are not respond. I spent the whole day waiting for my order. But they were cooperating when even just a call or a text from them. They should have gove notice the day before they should deliver the items. Thanks. Hoping there would an action taken for this to not happen again in the future. Because this happen to me already twice.

This is regarding the tracking no. [protected] angelyn buan as shipper and roberto tan as consignee. the item was shipped last october 18, 2018 and we expected that it will be delivered last october 19, 2018 but it did not. I called the customer hotline last October 23, 2018 requesting that the item be picked up at waltermart san fernando branch because the receiver went out of town and will pick up the item once he return and the customer service said yes and instructed me to wait for 2 days for the process to be finished but to follow up and to make sure that everything will go smoothly I called again on 24 and asked if the item is already on waltermart lbc branch and the customer service said again that it needs 2 days to process and call again on 25 but heard the same instruction. I expected that the receiver will be able to pick it up but called to me yesterday october 28, 2018 and said that the item was not yet received by the branch. It is so frustrating for us to be in this kind of situation that item is very important and needed asap. I called yesterday oct. 28 to ask as to what happened and a customer service agent said it was attempted to be delivered again last october 27. I mean we requested for the item to be transferred to waltermart san fernando lbc branch so they can pick it up because the recipient is out of town so why would they attempt to redeliver it. kindly make some move regarding this matter!
thanks!

I have to travel back to report to my duties in Saudi Arabia after 5 days who will shoulder my extension stay and other expenses and who will shoulder my rebooking and who will give me a job if I lose my job. Because of being careless your apology will not help I need an urgent solution, I need my passport as soon as possible. I've renewed my passport last 5 of October and today it's 28 of October already. Your negligence cause us delayed in processing my OEC as well.Your immediate action to produce my passport is what I needed.

Sent from Yahoo Mail on Android

On Sun, Oct 28, 2018 at 10:06 PM, Customer Care
wrote:

Hi Sir/Ma'am,

Good day!

This is to acknowledge receipt of your email.

Our apologies for the late response and for the inconvenience this may have caused you. We already made a coordination in our assigned team to verify the actual status and whereabouts of your shipment. We will revert you once we already have a feedback from them regarding in our request.

Should you have further concerns, feel free to contact us.

Thank you.

Rey Ann O. Rodriguez

Customer Relations Specialist

Contact Center Management

LBC Express, Inc.

Email Address: [protected]@lbcexpress.com

URL: http://www.lbcexpress.com

www.facebook.com/lbcexpress

www.twitter.com/lbcexpress

LOGO

From: [protected]@yahoo.com [mailto:[protected]@yahoo.com]
Sent: Wednesday, October 24, 2018 1:15 PM
To: Customer Care
Subject: Delay of my Passport Tracking no: [protected]

Dear Support team,

Kindly I would like to know where is my passport now because I need to pay my OEC ASAP it's a week already am waiting for it and I need it ASAP because my vication almost finished after 1 week I went to LBC branch in Antique where I requested to be sent but no one help me they keep in telling me come tomorrow every day for more than a week and no one call back plus they are asking me to call and follow up by myself instead they will be the one that's really ridiculous and shame on the company of LBC.

Solution pls ASAP am really running out of time.

Regards,

Jovel Albuera Magrare

[protected]

Sent from Yahoo Mail on Android

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