LBC Express
reviews and complaints

Last October 23, 2020, I asked my aunt to ship a pair of shoe from pasay to valenzuela city, she mistakenly asked for COD, so on the day it was supposed to be delivered she cancelled the receipt and paid for the cod fee so it can be given to the receiver, but until now 7th of November the receiver did not receive the item, and why someone has to come and ask them if they paid the cod fee when my aunt already paid it? it should be recorded in your system and be delivered ASAP.
Kindly do the needful for this.

Tracking
[protected]

Items not deliver and never inform me about the items never contact me. The item is a Holy items

Hi, I just to complain the staff of Lbc who came and pick my box this afternoon he was so rude. He even asked me to pay additional $10 because my box is heavy of course it is because it is a Large size. As far as I know LBC ship cargo has no limit of weight as long as it is not bulky. But this rude fella Indian named Michael even wants to return the box and the other Filipino staff who came with him stops him. Give that man a lecture. He can't anyhow ask for additional payment and being so rude to his customer. This is my first time in LBC to experienced such a rude fella those other men who came before nvr do that he is the only one.

My client has sent an important documents but i still don't receive my vpouch. It was supposed to be delivered last November 1 but until now i haven't received any call or message from the LBC which is because they did not put my contact number in the consignee's details. Protocol dapat na lagyan ng number ng consignee and they didn't even attempt to look for the correct address. Sana may common sense yung mgdedeliver Hoyo Rd naging Huyo road 1 letter lang yung difference samantalang you can find our place on waze and google map.

Bkit nsa SCS returns ung cc ko from bdo? Nkita ko sa tracking na incomplete address eh malinaw nman na nka indcate address ko at madali nman ako malocate? 2x na ninyo gngawa to? Nag txt c bdo na for delivery na ung cc tpos pag check ko sa express ninyo, scs return?! I need my credit card ASAP! please give me some good explanation about this! Here's my address... 1936 Almeda Street Tondo Manila...

Where are my boxes going to arrived? Is it still being transit to cebu?! Or are there any actions done without our permission on our boxes?! We've heard so much feedbacks from others about their boxes being opened.. How many days or months or years should we wait? 1130776042, 1130775984, 1130776026...

Hi. Last july 8, 2020 they sent the item which I ordered online worth php1000 through lbc at kiko camarin. Due to the covid-19 issue, there are many travel restrictions per province which causes us not to claim the item on time. I was then busy on my work and was not able to follow up online using the tracking number which they gave me as what I am expecting is that your staff will call the reciever to notify that the parcel have arrived at their branch already. Recently, I just checked the status of my parcel online and it states there last september 20, 2020"shipment is en route to hangar-disposed from pending-hangar exchange. Next update for this shipment will come within 0 day/s.". Now my concern is that, considering the fact that there are many delays due to pandemic, since the day the lbc branch (lbc bonifacio tuguegarao city cagayan valley to be exact) received my parcel, why did they not call the receiver's contact # telling that the parcel is ready for collection? And on your site, the # posted there is unreachable? This day, october 29, 2020, my brother in law went at the lbc bonifacio branch to check on the parcel, as he only have free time to go as he is working in the hospital as well, he already showed to your staff the tracking # with clear printing and yet your staff still told him that they need the receipt? Like really? Your receipt is already faded and yet they still want the receipt and not the tracking #? Using the tracking # I believe that they can still trace it on their computer right? Yes, I admit that we have negligence on our part but do you guys really care about the parcel of your customers? Or your staff will benefit on the unclaimed parcel having those mind set that unclaimed parcel are for them already? Even though the amount of the parcel is not so big, still, someone is expecting to receive the item and yet you still don't care about it. I need an explanation and posible refund of my item if ever my parcel already disposed. You can send me email to [protected]@yahoo.com. I will be waiting for your reply as soon as you read my complain.

My parcel with tracking number [protected] was delivered to one Jonnifer Angeles. A person whom my recipient did not know. Please do retrieve it and have it delivered to my friend Arleen cais cayanan in its given address. She's been waiting for it excitedly. It is my gift to her as a friend since she's suffering some pain for the loss of her dear husband.

October 16 2020 nag email ako for on hold ng package kasi 24 pa dadating yung kukuha. Pero yung raw na october 24 wala na dun yung item. Tumawag ako sa customer service na kausap ko si ms. Remy na baka pd ibalik sa ormoc branch ang sabi nya yes mam pd namn po kasi nasa tacloban warehouse pa. Ang sabi ko sige. Tawag ako sa monday oct. 26 2020 para sa status. Tumawag po ako ng monday naka usap ko si ms. May and sabi sya I papa escalate nya yung shipment pa balik ng ormoc. Para d na po ako pumunta ng branch. And today october 28 2020 tumawag ulit ako for status. Binalik na ulit sa orgin at wala pala ginawa yung mga customer representative na nakausap ko.. Sana magawan nyo to ng action! Nakakagali! 1

Good evening! I have not received my parcel in a few weeks, my parcel was sent to me, the parcel was given correctly, if it was a landmark and number, I was not called or texted at all. pls follow up mam / sir kasi importante kase yon. Thank you!

Order #906039 from ‘Transfer It' with tracking no. [protected] was sent for someone temporarily staying in the Philippines.

The item took too long to arrive and the recipient had to return home to Australia.

I'm trying to get it redirected to the recipients address in Australia and have had no luck for months now.

Am I able to redirect this package?

LBC is LIAR they say that they are offline, everyday my mom was going to LBC every branch near us, but they only say that they are OFFLINE, oh my gosh everyday offline.
We're poor we need money, we need refund but they didn't gave to us.I hate LBC

You guys sucks! Its been almost 2 weeks now and still my brother hasnt receive the parcel yet | overcharged | omg | lbc sucks! You go to hell

Good day..
May I know what is the problem with my parcel with tracking number [protected].?
I sent it on october 2, 2020 from talavera nueva ecija bound to bongao tawi tawi...
As per ur tracking app the parcel was already in tawi tawi kn october 14, 2020 but until today no delivery has been made..
Ive already talk to your lbc page but they always say that the matter will be escalated to the assign team.. I dont know how many times a follow will be made in order for them to deliver it..
I also talked with ur support group named hannah through your hotline number but still no concrete answer was given to me as to why it was not yet delivered despite the fact that it was already in tawi tawi for almost 13 days now.. I repeat 13days but no delivery..
It is already 24 days for god sake..

Sent from yahoo mail on android

I didnt recieve my package

I ordered from lazada and as of now it's still not here yet. Grabe nmn nauna pa order ko na naplaced ako 3 days after pero from different courrier. 3 days ng nasa ifuga-vizcaya delivery hub ha. And as of searching other complaints here napansin na paulitulit yung problem na laging na sstuck lng ang package sa ifugao - nueva vizcaya delivery team.

On august 8 2020, when I was still in kuwait but now repatriated here in the philippines 8 sea cargo (4 plastic drums + 4 xl cartoon) were collected by lbc kuwait from me.. When I was still in kuwait I already raised the issue why there are cargoes that bear the same tracking number whereas I was charged of the freight charges individually.. No discount of fees though I was sending a lot.. I was told and was assured that there will be no problem and all will be delivered. I paid kd 39 per drum and kd 34 for each cartoon. Up to this date, out of the 8 I only received 7 of them and one still not delivered.. I tried to follow up with lbc kuwait many times already but i'm not getting any reply from them. In fact even before I left kuwait on october 11 2020, I went and raised again this issue in lbc kuwait office and they just told me that they will look into it. I am a bit worried because even the other 7 cargoes that I sent also thru lbc at a later date (picked up on august 15 2020) already we're delivered.. So i'm now following up one drum that I sent on august 8 which until now is not delivered..
Again let me mention that there were 2 pairs of cargoes with same tracking number..
2 no's - [protected] drum and 1 cartoon) - cartoon already delivered but drum not yet)

2 no's - [protected] cartoons and both already delivered)

My complaint is only one drum that is not delivered until now.. Tracking number is [protected]

Hi! I have been receiving annoying SMS notifications that says: "Ka-LBC, your shipment with tracking no. xxxxx was received by xxxxx on xx-xx-2020. Thank you for trusting LBC."

I have already sent them emails thru [protected]@lbcexpress.com but no reply at all. I think it was about January this year or December last year that I started receiving SMS. That is, after I have sent a package through their office. Since then, I receive SMS notifications even at the middle of the night. I tried blocking the number but I guess it only works for calls. I think there is something wrong with the system. I'm just also afraid that the next time I send a package thru their office, the wrong person will be notified and take advantage of the information s/he received.

I sent a package from Taguig LBC branch to San Jose pampanga last oct 17 and the expected date of delivery was oct 19 the problem is they didnt even contact/update us until noww regarding the package. That is why, there is contact details, they SHOULD call/message us if they couldn't search the address!
Please do the action regarding this issue. Always this is the problem, not delivering on time/ contacting the person.

Now I need to go to the branch again to ff up my package and to know where is it right now! That's is why there is lbc delivery to deliver it on time but what happened is it's already 6 days but until now we dont know where is the package!