LBC Express
Reviews and Complaints

This complaint is addressed to LBC-SM Marikina Branch staffs.

Yesterday April 26, 2018 around 6pm, I authorized my wife to pick-up my package at the said branch. I provided my wife an authorization letter handwritten and signed by me, together with my valid drivers license ID and her ID, Sadly they refuse to hand over the package because they want a photocopy of the IDs. My hand written and signed authorization letter is very binding for the package to be released, and they have our physical IDs to check or verify. This is an annoying requirement they were asking and they even told me that it was a company policy but i dont believe it was. Please LBC, replace your staffs at LBC SM Marikina branch and subject them for more trainings in handling their clients and transactions.

Ive been transacting with the said branch for 4 years now and now im annoyed with the staffs to even return to that branch. I hope they apologize to us for causing the inconvinience so we could resume our transactions with them.

Thank you
Helmer Isais

When we called up LBC cebu delivery they always tell us to call back. when in fact we always tried calling them and offered to get the balikbayan box at the warehouse so as to avoid delay but they refused to give us information on the address of their warehouse. It has been more than 20days since the arrival of the balikbayan box here in Cebu City but until now there has been no progress/updates. Pls look into this tracking number [protected]

I am complaining about my documents which supposedly delivered to my last april 19.it was released to someone na hindi naman sa kanya nakapangalan. I already complained this to the head delivery employee named Ace Vidanas of Warehouse 10 cabuyao laguna. He promised me to deliver in my address within that day but until now wala pa rin. I was already delayed in my appointments to dfa dahil lang jan. I will surely report this to Tulfo na para maaksyonan ang anumalya ng LBC.

The package not deliver with this Tracking #[protected] name to my Sister Daisy L. Yu, What happen LBC
the package already arrived in Tandag branch and when weve track it. April 25, 2018 the note said ready for delivery please expect delivery with in the day. The what happen all day long weve wait for the package to arrived pero walang dumating. Were super disappointed for that then now we track the package bakit na deliver na namn sa butuan napalayo pa yata. tapos nilagay na sa note na (we tried to deliver your shipment but the recipient refused to accept. please get in touch with us).. what the heck is going on LBC kindly answer this case how come we refuse the package if were waited for it. your not even texted or call us if you wanted for a cleare landmark.

i am complaining abt an lbc employee name Roger Allarde. magkaiba yun address na nilagay nya sa resibo at address na naka note sa system ng lbc. kaya yun documents namin napadala sa ivang lugar. binalikan namin sya at wala syang ibang naitulong or nasabi kundi wala syang kasalanan. so kanino kame hihingi ng tulong? sa pag kakamalu ng isang bobong empleyado ng lbc.

April 21, ready na dapat mareceive yung items na inorder ko pero di nila makita yung adress ko which is just 150 meters away from their office. Kaya pinapunta ko nanay ko para makuha man lang, pero ala yung delivery man na in charge sa package, so tumagal na hanggang ngayon di pa makuha... tinatawagan namin sila but laging nagriring lang... alang sumsagot. LBC doing a pretty good job at messing around with people's packages. Keep it up, kasi konti na lang mapupuno na kami sa inyo... You're lines should be open, not to mention that dapat lahat ng address nahahanap niyo...
Do your freaking jobs right people!

I just received a text coming from LBC last April 19 said that they will deliver our items. And yet hindi pa namin natatanggap. I tried to track my shipment and the website stated that delivery address is out of your delivery area. I emailed LBC thru your given customer service and wala naman nag reresponse till now even sa call! Napaka poor ng service nyo. Tama yung mga comments na nababasa ko tungkol sa inyo. Dame nyong branch and tao, simpleng email at pagsagot sa tawag hindi nyo magawa. Nkakadisappoint kasi ang laki ng company nyo. Tapos ganyan service nyo.

W..LBC number [protected]

We're waiting for an item purchased at Shopee. Ang sabi eh from xPost, na-transfer sa LBC Integrated. Then I tracked the package ang sabi is in transit na. Then last night I checked again (kasi 'yung isang order namin dumating na pero itong isa wala pa), ang sabi eh FAILED DELIVERY CONSIGNEE UNKNOWN AS PER REYES FAMILY. Weird nito kasi wala namang text na nag-inform na ide-deliver na yung package and base sa experience namin, laging may nagtetext o tumatawag sa amin asking for directions since itong bahay namin ay medyo looban. Pero ito, walang paramdam pero sabi sa tracking FAILED DELIVERY?
Today nag-text ang LBC around 1:30 pm. Naghintay kami maghapon. As of writing (18:41 hrs), wala pang LBC na nagparamdam ulit at wala ring package.

I'm trying to look for LBC Integrated online pero wala silang website.

Ano na LBC?! Tangina nyo nung april 21 pa delivery hub ninyo yung item nung April 24 nyo lang idedeliver at ang matinde pa non hndi nyo na ideliver at ang reason nyo sa website nyo. Hindi ako kilala sa binigay na address. Eh ubod pla kayo ng mga tanga e mahigit sampung beses na ako nagpapadeliver sa iisang adress tapos mag rereason kayo ng ganyan! Putangina nyo! kahit kailan walang kayong kwentang courier mga tamad pa punyeta!

My friend sent me a parcel yesterday from Zamboanga to Manila. Based on the receipt it is to be claimed today. But when i went there, found out that no records found and said that the tracking number that the lbc provided was void. I even tracked it online but it says "no detais found." Please let me hear your response to this issue. Email me [protected]@gmail.com

Attached here is the receipt of the transaction.

[protected], phase 4a block 12 lot 22 towerville, san jose del monte bulacan, [protected]

nag intay po ako ng 3 days for delivery, wla parin po, at wla rin po akong nareceive na tawag from lbc, please paki deliver na po, i need badly the item, my complete address was located above at contact number ko,

resolve this issue right away lbc,
thank you

Your courier not deliver always my parcel. If they delivered they always late. They have rude attitude even costumer relation none! They always lied that our house is closed! Helloo! How come is it close we are many people here and everytime the LBC mail me that there is a delivery wholeday i'm waiting but no parcel or delivery arrived! We can't update because your courier have rude attitude! Napakasinungaling nagsabi pa walang tao dito! Anong tingin nya s mga tao dito hayop! Nagalit mga tao dito sinungaling! Di pa nag dedeliver ng maayos nagsisinungaling pa! Di lang ito ngayon nangyari lagi nila ginagawa ito! LBC Davao City Sasa warehouse. Ayaw nga nila mag provide ng information sa kanila pati s office nila. Di po ma update!

The delivery guy did not deliver my package today because he said i didnt reply when he asked for the landmark. I was busy and have not found the time to reply. I even made sure that my complete address is stated when i order the product, including my house number and village name. And also lbc has been delivering a lot of times to our house, and this is the first time that i have encountered a very lazy delivery guy. He even told me that he will deliver the package on Monday and not today. SO DISAPPOINTED. My tracking number is [protected]. Hope you could do something about this matter.

i was claiming my cash and it was sent from palawan pera padala in cebu april 20, and what happened is it was stock here and need to be reactivate, and i've waited for a lobg time until the following day, april 21 1pm it was successfully reactivated 15mins past, pero ngayon may kailangan pa daw gawin, naghantay ako ng isang oras, wala parin, pls do some action... i am looking for you helpful action...

I went to their branch in Magalang far where I live just to deliver my LV sandal to Batangas and my customer complained that the sandal was damaged. I was expecting too much that after I paid for 180.00 plus 5.00 for minimum insurance my sandal will be safe regardless if it is insured or not because I was expecting they would take would take good care of my sandal. But I was so disappointed that 5000 peso worth of sandal was damaged. I attached pictures of after and before it was shipped.

I am complaining about LBC talisay cebu delivery team. After tracking my expected package I discovered that it was already for delivery on April 18, 2018. And now it is already april 19, 2018. Please do a specific action to this and talk to your delivery team specially the talisay delivery team in cebu. I have to cancel my plans last april 18 but the package never arrived. You have to seriously do something about this.

I think lbc delivery team just sends reports that they delivered the shipment and encountered issues (even if they did not). I was expecting my shipment to arrive yesterday. I even received a text message from the lbc delivery person who said they will be shipping the item within the day. I sent a text message towards the afternoon to check if they still will be able to deliver the item within the day but got no response. To make a long story short, no one came by to deliver the item. When I called lbc today, they were able to confirm they had the correct address but said the item is with returns and that there's nothing they can do about it. They asked me to contact the shipper (lazada) who said they won't be able to re-deliver the item and that I would need to send another request. I had to wait 2 weeks for the item and now, will have to wait another 2 weeks.. All thanks to lbc (pun intended)

When I received my box just today, I felt something is wrong because Iam the one who packed the box and I know that the box was full inside and upon receiving, there was a huge space inside the box. I bought chocolates, skittles, pillows and I dont know the rest that i believed to be stolen from my box. There are items that I dont know what else they have taken because I only wrote the big and important ones.

mula nung ng order ako from lazada everyday ko po chenecheck ung item sa lbc tracker niyo.kasi badly needed ko po ung item.but kahapon sabi sa update dineliver daw pero wala ako dito sa bahay which is not true..nandito ako maghapon kahapon dahil hinihintay kupo ung item ko..please paki deliver po ulit agad..ung tracking number is [protected] .to bangar la union po.

On April 14, 2018, Mr. Edsel Delgado sent the goods at around 8:45 am from an LBC branch in South Cotabato. There was a stipulation in the receipt that the pick up date is April 16, 2018. Donna Delgado, to whom the goods were sent, went to the pick up point and was disappointed to know that the goods weren't there. To add more to the damages, the LBC personnels told her "Kay ma'am ginabutang lang na nila ang date, pero di pa na siya mag-abot" (They just indicate the pick up date in the receipt but the goods won't be picked up on the date stipulated). Which is why we wonder why because we've been using the services of LBC for so long and only in times when there were typhoons or signal warnings that the delivery of our goods were delayed. We would like to ask for assistance because the gown (object sent) will be used tomorrow and we want an immediate action from LBC regarding this matter. Thank you.

Note: attached herewith is the printscreen of the details of the transaction