La-Z-Boywrong sofa delivered by huntsville alstore

This review was posted by
a verified customer
Verified customer

On May 27 2017, we visited Huntsville store, we told sales person Jan that we want 3 cushion sofa, we showed her the sofa on the display. We didn't like the color for the sofa in display so we custom ordered the sofa with color of our choice. Today they delivered the sofa, instead of delivering the 3 cushion sofa they delivered 2 cushion sofa. We went to the store to complaint and found that the sales person has written a wrong product code and she changed her wording to correct her mistake, store manager says we cant do anything because we signed the paper. We were not show n any catalog or asked to confirm our choice matches product code, we relied on sales person Jan to enter correct code. We wanted the sofa that we really ordered, could you please help us in getting the sofa as the mistake is completely with the sales person for writing incorrect product code, We were not shown catalog to confirm the product code that she wrote, we trusted your store sales person
Invoice number:48629

wrong sofa delivered by huntsville alstore

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