La-Z-Boy

On April 4th, 2018 placed my order for rug, coffee table, wall hanging, console and rug.
I was advised at the time delivery for items would be 6 to 8 weeks, which was agreeable and made the requested deposit. On June 7th, I was advised by the design consultant (Carrie Whalen) the ETA for the rug would be June 30th.
On July 6th, I was advised the ETA was changed to July 12th, however all the other pieces were in and I should make final payment in order that La-Z-boy could schedule home delivery.
On July 13th, sent an email to Carrie for verification the rug arrived on July 12th, in order that I could make final payment and schedule home delivery. Carrie replied back stating she would check with purchasing.
July 17th at 5:50, I received the following email:

"Hi Carrie ..
not great news, these rugs are back ordered and not coming until Sept !
Eta now is sept 10th
😞
Thank you"
I don't think you want to wait that long for your room to be finished. We can deliver everything else and make special arrangements for the rug when it gets in or if you'd like to have Serena help do a reselect that's not a problem either.
My opinion is this rug is so attractive it's worth the wait.
Let me know and i'll do my best to accommodate.
Thanks
Carrie Whalen | Design Sales Consultant
La-Z-Boy Furniture Galleries Barrie
p. 705.735.3337 x 1519"

These items were all ordered together and I expected delivery for all items at the same time. The point of the matter, I was given an estimated time frame for delivery by La-Z-boy and it has been exceeded(many times). Why should I wait a further 8 weeks and then possibly be faced with another delay. La-Z-boy has not been able to fulfil the ENTIRE order and meet their commitment, therefore I have no faith or trust they will meet any future commitments.
Very disappointed with La-Z-boy Barrie store and the entire La-Z-boy personnel who handled this situation. I am extremely upset and disappointed at the quality of customer service l received. I expect a full refund of my April 4th deposit and I will take my business to a furniture store, who appreciates their customers.
Regards,

Absolute worst customer service I have ever experienced! Michele Mauldin the customer service manager in Dallas was by far the worst person I have ever dealt with. Our couch we waited 10 weeks for came badly damaged. They did nothing at all to ease the stress associated with that - when asked if it would be another 10 weeks Michele snidely replied "might be." When I asked if I could get a loaner couch she replied "You want a used couch?". Ultimately I got the damaged couch in the mean time and nothing else.

What was supposed to only be a damaged chaise ended up being a couch that was stapled in the front, missing an attachment, and had a random metal piece sticking out of the front. Not to mention the plastic attachments barely hold the sectional together. I wanted the couch picked up and refunded. The pickup was scheduled and I sat around waiting for 3 hours when they no showed on me. I called the store to get details and the number that had called me the night before. No answer. I then call the Austin TX store and the driver tried to pull a fast one - using the photo he had taken of my place during the first delivery. I know this because the Austin manager said the driver typically provides a call log showing the outgoing calls and he did not in this case. I have a call log showing my calls out to this no show driver as well as the stores and customer service trying to get info.

They told me they couldn't pick my couch up for over 2 weeks which means my $3K refund would not be processed until then and we were about to be leaving on vacation. Michele gave me a call as I had left her a message over the weekend after they no showed. She was so incredibly rude treating me like I was in the wrong saying they had photos of my house - when I said they didn't send the call log - she snapped at me saying they never do that. I said well yes the Austin manager told me they do and she again told me I was wrong and hung up on me. All I want is for my couch to be picked up, refunded, and never have to work with this company again! With all the competing furniture business these days that pride themselves on customer service - Lazy Boy should be very concerned.

I have a fairly new lazyboy recliner I am not able to sit in comfortably. I purchased it last year because the one I had from 2000 needed to be replaced. I was very happy with the old one. When the chair was delivered, I told the delivery guy it was crooked and not right. He said call service and they would take care of it. I called and the gentleman that came out did not see anything wrong. He did not sit in it or measure any of the differences in heights. After about a month or so, I started getting pain in my left groin. Every night, I got out of the chair before bed stiff, not rested. Groin pain the next day.
Not thinking the pain was connected to the chair, we went to the store to purchase a couch.. When the couch was delivered I made a comment about the chair being lopsided. Lower on the right side in the seat and footrest. Delivery guy told me to call customer service. I did and they told me the chair was under the 1st year warranty. When the service man came out, I got many stares and blank looks for my complaints. This service guy took the seat apart a placed a 1/2 inch piece of foam on the right side of the seat only. Still no change in groin pain.
Now I do not sit in the $1200 chair!, and I have no groin pain.
So I called a manager in the customer service department. I had to leave a message because he was not in that monday. I waited 9 days for a response and no call back. I called and was told two service men had been out and nothing was wrong, warranty was expired, service could come out for the cost of a service call. So now with no groin pain since I have been out of the chair for three weeks what do I do?
So frustrated with the service department.
The chair seems to have been dropped and is out of alignment. Pictures show some scratches on the metal works also.

We ordered James Sectional on early May in our local La-Z-Boy store, preparing for some guests arriving early June, assuming 4-weeks delivery time that is advertised on their website. However, the clerk told us the product will be delivered around early July. That was already disappointing. Called recently and was told delivery time now is changed to early August. How can a brand name company not keep their promise on product delivery time?

Purchased 2 sofas May 6, 2018. Did not verify address and attempted to deliver to wrong address. Asked to keep information on a $900 rug for future purchase. Salesperson Matt Nevarez did not keep the information or try to find the rug for me. The manager was Jeri who was going to refund the $200 delivery fee. I had to call after receiving my bill as the credit was never applied. When I asked Matt he assured me he would take care of it June 23 when he worked with Jeri again. I had to call and complain June 25 at 5 pm when 2 additional days went by and no response. I used to shop often at Lay Z Boy but after my experience will not return and will make sure no one I know uses this company in the future.

I am very unhappy with the way my patio set is literally falling apart at the seams. It is only three years old and it has holes in the seats and the arms and back of the sofa are literally breaking off in pieces. I have taken meticulous care and proper storage of this set. The cushions have also gone mouldy and for no logical reason as they are stored in a unit that is made for that exact purpose. I was absolutely embarrassed when a guest of mine sat down and all we heard was a loud cracking noise and the sofa seems pulled apart and my guest was also very embarrassed as they felt responsible. Lazy boy has a name that is synonymous with quality but this is most definitely not the case here. I paid for a product I thought I could trust but the quality of this patio set is sub par. It is also my understanding that there have been many complaints from other customers about there frustration a disappointment with this product. This set was not a cheap purchase and I thought that I could enjoy my summers for many years on this set, but that is not the case here. Extremely disappointing Lazy boy!

I have 2 Layz boy recliners. On both, the side reclining lever takes too much effort to recline the chairs. Upon my telephone complaint they said to bring the chairs in for repair. Imagine! I have to pay to have the recliners "fixed". But they are not broken; just poorly designed. I went back and spoke with the salesman who served me and he said to turn the chairs over, find 2 wing nuts each and loosen them. I did but to no avail.
Also the staples holding the upholstery in the feet support on the new chair keep popping out to wind up scratching your legs while you are asleep.

I am stuck with 2 poorly designed and carelessly manufactured chairs. I never do business with Layz boy again

I just purchased this(Fourtune) sofa in Knoxville Tn store. I ask about using the 1000 dollar off coupon instead of the Memorial Day sale price and was told because i upgraded to leather.it couldnt use it.ive read and the coupon doesn't say there are any restrictions .i was charged full price..of over 2000 dollars..Shame on you for misleading information.

I bought this chair about 2 years ago. since then, my foot lift has broken twice through no fault of my own. I am still waiting for the store where I purchased it from to come and repair it. The store is Lake City Furniture in Williams lake bc ca. their phone # is 778-412-9477. I have tried to contact them to have it repaired but to no avail. I really love this chair and bought it for my injured back. Please give them a call to expedite this repair, Thank You, Viktor Bargen

I bought a La-Z-Boy recliner with lifetime parts and labor guarantee on the mechanical undercarriage and frame. The Greenville SC store will not honor the warranty. they claim La-Z-Boy does not make parts and they will not fix it. They made a lousy offer for 10% discount on a new recliner.
Evidently La-Z-Boy does not know what lifetime warent y means.

I ordered a pub table on 13Mar from Kingstowne Village Pkwy, Alexandria Va. My sales person (Monica Selcik) failed to inform me that a pub table was a special order. I've been waiting for a month to find out about delivery. I called and was rushed off the phone by a man who told me he was the sales manager and also standing in as the store manager (S. African descent). He expected me to know that a Chess/Checkers table was a special order. Aside from his condescending tone, I'm very frustrated over the lack of attention and concern that I received. I'd rather spend my money somewhere that values customers. I'd like to cancel and receive a full refund.

Purchased recliner and had it delivered from stock on 11-22-2017. After less than four months the seat is completely flat? Had a service call - technician couldn't believe it. My husband doesn't even sit in the chair everyday. The technician ordered a new seat cushion which came today. I can't even believe the thickness and quality of this core. For as much as I paid for this chair it should have outlast a Dacron wrap and be thicker than one inch. The same thing is going to happen in about 4 more months. The sad thing is that we thought we were buying quality. What a mistake. I would really like to return this chair and get my money back. Totally not happy.

Made order on 1-10-18 cancel order the next day (we were told by sales lady that we had 3 days to cancel order. Call on 1-12-18 and talk to 2 ladies (mary ann and jeanine) to make sure order was cancel and they said it was. On 2-23-18 we ship sofa cleaning box back. On 3-6-18 my wife talk to manger joe, as of 4-1-18 no refund joe is a liar he needs to go! I want my money and interest and shipping cost now

Ps. I will be contacting the better business agency

Customer service is the worst I have EVER seen. Spent a lot on sofa, love seat, chair and ottoman. The day it was delivered there was a problem with the sofa cushions and the ottoman. Delivery person said it was just from being "wrapped"- IT WASN'T! GOOD LUCK WITH C/S! LONG wait times when calling. Setting an appointment and person NEVER SHOWS UP!

JUST sent new sofa cushions and they are worse- HAS STRIPES IN THE FABRIC!

WILL NEVER, EVER BUY FROM THEM AGAIN AND I AM TELLING EVERYONE I KNOW ABOUT THIS EXPERIENCE.

I have a $2, 431 dollar lift chair delivered on 2/18/2018. The very first day, after using the heat and massage features twice, it would not work. Lights on the remote wouldn't come on for a minute and than when I pressed massage, it ran for ten seconds and quit. It did that over and over and over. I did not buy this chair because I wanted it, I bought it because I needed it. I am disabled and a shut in, so I depend on these chairs, maybe more than I should. First of all, when I called the store and asked to speak to a manager, he hung up on me! No swearing, no screaming, remember I said I have a heart condition. I was stunned that a Sales Manager at a store would hang up on me. After contacting Customer Care, being on hold over and over and talking to a list of people that you would not believe and lied to, they had me popping Nitro tabs like they were candy. I have taken more Nitro tabs in the last month than I have in the last four years! After hearing ever argument, that is how they work, you need to read the instructions, blah, blah, blah. I was told they would follow this up and call me back personally at least four times, which never happened. I was told that a guy would be out on Monday, never happened, than it was Wednesday, never happened! Finally a guy did show up and said the chair needed to be replaced. I should inject another item in here, when we went to the store, I sent my wife an e-mail that had a picture of the chair, the serial numbers and codes, the features I needed, extra warranty and even some colors I liked. That was NOT the chair I was delivered. I knew right away it was different but than the NOT working came up. I told myself "maybe they changed the style" and I was just not aware of it. Well, the replacement chair came on 3/16/2018 and I was amazed because this was the chair that I had ordered! What is up with that, I have NO idea? Did they send me a returned chair from someone else? So I thankfully sat on the chair and after two timed sessions, it refused to work for hours. I have actually written a list of one day trying to use it, on for six seconds, on for ten seconds, no lights, etc. Back to the phone, which I dreaded. After being on hold, not once, four times, and talking to three different people I had to add to my list. I spent an hour debating a Service rep called Kelly who tried to tell me over and over that it was a safety feature. Now I also need to say, this is the fourth heat and massage chair I have had from Lazy Boy in the last 24 years, so I am pretty sure I know how they work. In fact, I have another Lazy Boy heat and massage chair in the family room right now and after 8 years, it still works fine but the problem is, it's leather. With my heart and meds, I am constantly cold and the leather makes me colder, that is why I don't use it but my wife sits in it every day. None of the other chairs ever acted like this. I also had a Catnapper heat and massage chair and it did NOT act like this. Kelly told me I need to read the Instructions, what instructions she is talking about, I do not know and as I said, after having four other chairs, I get how they work. It might not be a lot of money to Lazy Boy but 2431 dollars is a lot for me and all I want is a chair that works. This is not a topic that the color is a shade different, this is a topic that I have had two of these chairs in the last thirty days that did not work. Either Lazy Boy has a problem with these chairs or I am the unluckiest guy in the world to get two of them? I am still upset to being hung up on by a Sales Manager, I am upset with how much time I have spent with Customer Care and I am tired of being stressed out and popping Nitro tablets all day long. I advised my wife, if the big one comes, sue these people for everything she can get. I am puzzled at the difference in the two chairs I have gotten, where did the first chair come from? I have a feeling that they pawned a "supposedly" rebuilt chair off on me? I am not even mad at the factory, who has time to run these chairs for an hour, off and on. to be aware of this problem? For me, this Lift chair is a necessity, and the heat and the massage helps me endure the day. I also do not sit and run the chair continuous, I get up and go take my pills, I get back up and get something to drink, I get up and use the restroom and I get up to argue and debate people on the phone! Check the dates I have given and I have been dealing with this for a full month and I am tired of being stressed out and not feeling well trying to deal with this issue. I go out of my way to avoid stress and arguments, so my heart won't get stressed out and these people just pile it on me. I am NOT asking for any special deals or treatment, I am just asking for a working chair that I paid over $2400 for!

We purchased a leather love seat and two tables a month and a half ago. I spent over $4, 000 cash on the date of purchase. The sales person, Sandy Saunders at 700 Hanes Mall Blvd, Winston-Salem, NC 27103 assisted us. She said the love seat was in the warehouse but due to the tables not being in the warehouse it would take two weeks for delivery so they would deliver all at one time. The third week I called the location and was informed by the gentleman answering the phone that he would never have told me delivery would be in two weeks as the tables are made out of the country and that it would be the end of Feb. I was never told that at the time of purchase and would not have bought the tables had I know that. I instructed them to go ahead and deliver the love seat that I had paid for almost a month ago and now wait for my tables that I have already paid you in good faith to deliver your product. I have just been informed that the tables are in your warehouse but delivery cannot be made until Mar 9 because your truck doesn't come to Pilot Mountain on a regular basis.

Well, you took my money almost now two months ago, over $4, 000.00 and you can't afford $30 of gas to deliver me my tables and yes they are MY tables since I paid you CASH.

I am not a happy customer and I will NEVER EVER buy another product from LazyBoy.

You may contact me if you wish at [protected]@aol.com or call me at [protected].

Sincerely,
Vicky P. Pollay

We paid $200 To have UltraStain protective coating applied to our new overpriced Couch and 2 changes. While it was being delivered some Coka Cola spilled on it and soaked right throught the "Protective " coating. When we asked Lazyboy, Serveco, to reapply the protectorant the came to our home with a $3 plastic spray bottle and in 8 minutes left!

Like car salesmen the Lazy boy salesperson sold us on a worthless scam that cost us $200 When I could have paid $12 for 2 cans of Scotchguard and accomplished the same thing...

Cheaply maid, incredibly uncomfortable, had more foam put in and even made it more uncomfortable, the seat section you can feel the frame pushing up on the butt, just about the most uncomfortable recliner I have ever had, I have had at least 10 chairs in my life, this is bad, my mistake listening to the salesman tell me how wonderful this chair will be, boy was I bamboozled, I know what you are going to tell me, it's always the same, no I do not want a man to come over again to testify the chair,... That doesn't work, I even tried to sell this thing once to get some cash to buy a different chair, was told this was not a very comfortable chair, god I am so upset, so thanks for nothing I have reported my grievance before, with nothing but some useless rhetoric

I bought $4000.00 worth of Furniture from the Franklin, TN. La-Z-boy showroom. I like to buy American made products. The dark brown $1200.00 leather Recliner started losing the dye in the headrest after 6 months. I thought it probably would not get any worse. At two years it looks terrible and continues to lose color. I wash my hair daily and use no cleaners on the leather. My sofa is starting to sit low after only 2 years.making it very uncomfortable. The store manager told me today I should have used conditioner on our leather however the product manual or website made no mention of this. He also said oils in the hair and skin can cause fading. I guess they need to tell customers to wear a stocking cap and gloves! Never had fading leather on the less expensive brands! I will no longer buy or recommend La-Z-Boy to friend or family!