Rana Furniture’s earns a 1.3-star rating from 0 reviews and 13 complaints, showing that the majority of home furnishers are dissatisfied with their purchases.
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Night stand
So I bought a 6800 dollar bedroom set at the one in 8 th street when driver assemble them all looked good on top I never look at the back of the night stand because it was place by wall. When my partner arrives home to connect the mirror is when she notice the night stand was defective damaged. Right away I reported to manager minerva. And sales rep melani...
Read full review of Rana Furnituresofa and recliner bad quality and poor customer service
el pasado miercoles mayo 4 recivi el deliver de las dos piezas compradas , al momento del deliver todo parecia bien , unos dias despues notamos la mala calidad del producto y fui a la tienda para buscar una solucion al problema , el vendedor ( el mismo que fue muy amigable a la hora de hacer la venta )se mostro muy hostil al saber que queria devolver el producto , apenas me dio ninguna solucion, como estava todavia en la semana de comprado y tenia derecho a una devolucion , intente devolverlo , a pesar que me querian cobrar el 30% de return fee , accedi a pagarlo y ahi viene otra sorpresa ,,,la tarjeta de credito que iva a usar para pagar ( la misma que me aceptaron a la hora de hacer el pago inicial )no era valida para ellos ,,,solo podia hacer el pago cash o con debito ( estamos hablando de alrededor de $1000 que tenia que pagar por un producto que apenas use ) , es una verguenza que usen a asi a los clientes honestos y trabajadores , en mi vida me he sentido tan estafado y humillado ,
conclusion , el producto es de una pesima calidad y el customer service es terrible , no le recomiendo ni a mi peor enemigo esta tienda. no cometan el mismo error que yo
Product Cyril Sectional Sleeper Sofa
I received this sofa on
07/10/2021
after a few weeks noticed the sewing in the stitching on the long L side was coming apart.
I called them and they filed a claim, I had to wait for a call from claims dept.
Claims dept. Called me on Aug. 10th 2021 asking for pictures.
I sent them pictures they stated someone will be coming soon to bring me a replacement piece (new).
A nice guy came to my house around a week before August 21st with a peice to replace the broken piece on my sofa. The piece that he brought was not new. I asked him as he was putting it (is this a new piece) and he laughed and said do you think this would be new no, this is from another customer that the same thing happened as what happened to you. I fixed it really good and brought it to you. Do not worry that it is sewn on properly and nothing will break it.
Right before he left while he was putting my broken piece away in his van I saw this piece has a hole in the corner he came and checked it and said don't worry I can sew it back up. He pulled out a needle and some string a different color and patched it up. I did not like that it was a different color but fine it was not broken.
A few days after this the piece started breaking open in the same seam. I called the claims department (spoke with J) again they stated they will contact the manufacturer and send me a new piece. I waited and no one contacted me I called the office and a lady whose name I can't remember right now told me that they don't send refurbished pieces I told her mine was and she said that was impossible. (My piece was refurbished 100%) I have pictures to prove. Then (Aug. 26th) I spoke to the person from claims again and she said the manufacture is closed Till the beginning of September cause of COVID. On September 8th I spoke to her again she said the manufacturer IS OPEN and wrote back saying they will send them the tracking information once they have it and that La Rana will call me once they have it and that that is all we were waiting on.
Here we are on October 5th still waiting for a tracking number while no one can sit in that space of the couch because it will just keep tearing and I have ANOTHER part of the couch opening hole down the seam where it was Originally sewn.
I called the location where I bought it again today Oct 5th. Now I am getting upset because all I am getting has been the run around. I spoke to a person D to ask her for a number to where I can file a complaint. She then tells me there is no number that I have to explain to her what is going on she then sends an e-mail somewhere and that someone will call me. I start explaining and she told me don't worry she will handle it and file a new claim to follow up and notify the people from that I am a little upset and that she will find a solution for me at this point I told her I don't even want a $900 sofa that the same thing keeps happening and she stated she will write that in the message.
THEN she calls me back and says she has reviewed my notes and that the notes say that the manufactured is closed until November who knows what because of COVID I told her the person from claims told me they specifically wrote to her and the order was already put in for a new piece and that they were just waiting on tracking. Then I tell (D) I want to file a complaint and she gives me a number and I asked what number is this I thought there was no number and that you had to write an E-mail and she tells me this is number for the claims department (Which I have spoken to) and that she did not have it earlier. I DO not know what to do but I need a solution.
(all of this happened within less than two months of owning the sofa)
Desired outcome: REFUND or a NEW SOFA
Is Rana Furniture Legit?
Rana Furniture earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Rana Furniture. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Rana Furniture's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Ranafurniture.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ranafurniture.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Rana Furniture have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- While Rana Furniture has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 13 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Ranafurniture.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ranafurniture.com may offer a niche product or service that is only of interest to a smaller audience.
- Rana Furniture protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Tempur-adapt medium king mattress
A tensión para todos los clientes de esta tienda 5891 sw 8 st, especial para los latinos q compramos y no revisamos esta compañía la rana q están casi al cerrar todas las tiendas, especial la q está en la calle 8 especial con maria mandriaza es una estafadora para vender en este lugar su búsqueda especial mente en los colchones te venden un colchón de...
Read full review of Rana Furnitureproduct
I bought a couch a year ago and when I purchased it the person who sold it to me told me that the product did not peel because it was real leather. 3 months after I purchased it the color began to peel, Rana sent someone to paint them. The problem occurred once again 3 months later and now the whole sitting cushions are peeling. Something that I paid a little over 3thousand dollars should not be bad material or peelingthe way this is. I put this in with the insurance and it's not covered. I need help in this because the couch has the appearance of a 5 year old furniture that has been overused. My family and I are never home and when we r sitting on the couch upsets me because I paid so much for bad quality.
Sofa ashly
compre un sofa en nov 2013 y dos anios despues el material se danio completamente. Se pela y es un sofa de poco uso, la prueba es q Los cojines y resortes estan en perfecto estado. Fui y hable con la vendedora Barbara en la 103 y Palmeto en Miami y me dijo q mandaria el complain q le mandara fotos. Hice Lo q me dijo y aqui estoy esperando respuesta desde...
Read full review of Rana FurnitureSofas peeling off
After purchasing a entire set of furniture for my entire house at Rana Furniture, under sales order # A-21926 on 1/12/2012, after 3 years the sofas leather imitation started to peel off everywhere. Even though I had bought the insurance plan for the sofas, they told me this was not cover, it only covered accidental damages, not only that I purchased their recommended cleaning products to clean and maintain the sofas, but that was not enough. The insurance people themselves told me that the sofas shoudl not start to peel off with only 3 years of purchasing the products.
My recommendation is do not go to Rana furniture when you want to buy furniture is going to end up costing you more, invest a bit extra and go to stores like City furniture, rooms to go or better yet El Dorado.
I also forgot to mention the people that installed and put totgether the furniture did a very poor job, I had to tighten up all the legs in my dinner table set and my bed since they were all wabbly and loose after 1 month of use.
Defective Product
On December 14th, 2014 made a purchase at Rana Furniture of the amount $692.29 transaction # SO123070. This transaction included a mirror (item # 901734 $229.00) which was picked up on December 18th, 2014. Upon arriving to my house I opened the package and noticed that the mirror had paint stain on the side, once the whole mirror was taken out it wa...
Read full review of Rana FurnitureDo NOT become another victim
DO NOT, I repeat, DO NOT EVER purchase furniture from this store. It's by far one of the worst experiences I've had with any company whatsoever.
I'm so serious about my complaint, I have filed with the Better Business Bureau and have attached pictures for you all to see what a bad company Rana Furniture really is. PLEASE do not become another victim of their bad business practices.
I didn't even report to the BBB the unprofessionalism of Orlando Ochoa, the sales representative I had when I purchased over $1, 000.00 of furniture. He kept rushing me to purchase things I wasn't interested in, lied about when their out of stock items that I would have to wait months for, etc. My complaint about the sales representative experience is too long to write.
What I'm most concerned about is the product. I purchased a dresser and mirror on 2 separate occasions. To make a long story short, the mirror did not come with the mirror supports to attach it to the dresser. I have made several attempts for Rana Furniture to help me and they haven't (called 3 different locations). Details to my long complaint can be seen on my attached complaint to the BBB. All I want are the 2 supports to attach my mirror to my dresser! They refuse to help.
Please everyone, when you walk in, they're all extra attentive and feed you lies to make you purchase. Once you purchase, you're nothing to them and won't care. Be aware.
Deceitful and dishonest
Stay away from these people. I came in to price some furniture, wrote down the prices of everything. When I came back approx two weeks later to make the purchase with my family, the salesman first said the prices had changed, which was not true, then when I showed him what we had written together, he said, oh I made a mistake. In fact, he had beaten the quote that I had shown him from another store, and now he's saying its a mistake! The manager chose to believe his story and did not honor the quoted prices. I told him they were very unprofessional. These people do not deserve to run a business, while I was there there was another problem with a customer on the phone. Buyer Beware! By the way, their prices are not cheap, his "new prices" were just like El Dorado furniture store.
I also had a similar experience. I was foolish and purchased from them. NEVER AGAIN!
Bad service
I just spent close to $3, 000 on the spot and my furniture is damaged. When I called to complain while the delivery men were still bringing in other furniture. Rana Furniture told me to return the furniture or I had to pay $50.00 for an "inspection fee" to have some one come out and look at the tears and see if it was repairable. The driver and helpers were here, they could have told them that my leather sofa had 3 tears in it. Rana Furniture refused to hear thier own employees comments on my sofa and told me to return the sofa's and wait another week to get a new sofa delivered to me. Honestly I should have just paid an extra $200. to Ashley furniture instead of dealing with Rana.
I am very unhappy with the level of cusomer service that they have provided. Never did they mention when i was handing over the money that if the items came in damaged I would have to pay an "inspector" $50.00 just to see if it was repairable. If i didnt have out of town guest coming in to stay with me (hence the purchase of the sofa's) then I would have no problem returning the sofa's. Seriously they couldnt even promise that it would be re-delivered in a week. I think if a customer spends that much money in one day during this economy they should be nice enough to waive the $50.00 fee. The best and the worst form of advertising is word of mouth and you see with me I never stay quiet. I am posting this in every possible complaint website there is. My next stop is BBB.
The complaint has been investigated and resolved to the customer’s satisfaction.
Good job! I hope you did file with the BBB. I also filed a complaint with the BBB this morning. RANA FURNITURE SHOULD NOT BE IN BUSINESS! Deceitful, Dishonest, Uncaring
Defective furniture
I special order a dining room set from rana furniture when I got it, it looked like a dog bit all over it. There are hole everywhere. Sad thing is when I spoke to the manager he had the nerve to call the hole in the furniture part of the design and I cant get my money back. I will never buy from them again
im going threw the same
Agreed. When you call, they make it sound like their defective products are your fault. They did the same to me. It's a horrible furniture store. I filed a complaint with the Better Business Bureau. You should too. It's an easy online process. Sorry to hear you were also a victim of their beyond bad business practices.
Taking advantage of their customers
My mom went to La Rana Furniture in 103 street Hialeah and bought for the first time the bedroom set of her dreams. When the delivery came that they started to put the bedroom set together it wasn't the one she order from the catalog. I told the delivery men that that bedroom set wasn't it and they told me that it was the one the paper and that if I wanted to changed it I had to pay 20% of the cost of the furniture. We called the saleslady and got the same answer. The bedroom set was $3,000.00 we had to keep it because we can not throw our money away like that. It is sad someone saves up for their first new bedroom set and is stock with something she doesn't even like. This people should get sued for taking advantage of their customers. Now the mattress memory foam is bend in one side and they charge $45.00 dollars to come see what's wrong with it. I am a very disappointed customer and would not recommend this store to anyone.
Thank you,
Yani R.
I am trying to resolve a situation and having difficulty defining what would be your decision in my case. I did not have a and bought a sofa that saw me sold, telling me to be leather. I paid an exorbitant sum and some months ago began to peel. Seeing that the resolution process is extending, through an email I gave them a week deadline (which is today) to give me a specific response. Otherwise, I will contact the bank to dispute the charges or I will complain to the client protection agency. This afternoon I will post anther comment either with a negative or positive resolution or they not even contact me.
I have a bad experience with lying sales person from RANA FURNITURE but we can take them to small claim court or call channel 7 HELP ME HOWARD OR EL CANAL 23 A TU LADO do not be afraid
I'll go for it if they don't solve it today
There is not customer service at all!. After you sign the papers they are going to treat you as badly as they can. Beware of them.
"After 10 years with the last set of furniture, we decided it was time to buy something new. We were only going to window shop, but Tony helped us find our new furniture. He was a no pressure salesman. Helped us get our order done quickly. Besides, it was the best quality for the price that we found. I highly recommend Rana Furniture.
Yo me quejo de la vendedora magalys en la 8st y la 59 y de rosa las dos tienen un cartel encontra de la descriminacion y un cartel descriminando a algunas religiones al lado y cuando se los comente se burlaron de mi y cuando les pedi hablar con la persona encargada me la negaron. Una semana despues y no he logrado hablar con nadie de rana furniture responsable. Por favor vallan a la tienda a ver el cartel que les digo.
Please goto to the store and see the sing im toking about is religios descrimination.
en julio de 2011, compre dos reclinables en la rana furniture de la calle 8 y la 59 avenida, compre dos anos de garantia y resulta que ahora a uno de los reclinable les esta saliendo una mancha en la parte del respaldar, lleve fotos a la misma tienda donde los compre para que vivieran a verlo y no lo han hecho de esto hace cuatro semanas y cada vez que llamo me dan una excusa y dicen que me van a llamar y no lo hacen espero que me resuelvan el problema pues yo pague por la garantia parecen que estan esperando que la garantia caduque para no reparar el dano, espero respuesta y manana voy a ir al warehouse a ver que pasa con mi reclamo, sini hay un departamente de ayuda al consumidor y se los hare saber, cliente disgustado con el d=servicio de la muebleria la rana
Yes this worse purchase I ever made in my life. The furniture quality they sale is crap the first day of the purchase the door in the dresser felt down apart. They tell you at the store that the furniture is solid wood and it is not true. I will never recommend rana furniture to anyone at all
I think that if you did not get what you paid for and they deliver the wrong merchandise you should call your credit card and cancelled the transaction or disputed if not take them to small court for a resolution..
These people should not be in business. I had a bad experience with a lying salesman, giving me a quote, and then when I went back to purchase, he reneged on it, telling me he made a mistake. It was a blantant lie, for he had given me the price based on the competition's price that I had shown him/. Stay away, very unprofessional, and from what I have read about them also on complaints.com, they do not back up their merchandise or even correct their own mistakes. You will be stuck with whatever merchandise they deliver whether its what you ordered or not!
They hire very unprofessional people that hardly speak English. But I would say that is the least of their problems at this point. Buyer Beware!
I agree that their service is CRAP. I went to the one on 59 and 8 Street this week, unfortunatley i do not have good credit due to two credit cards from when i was a teenager so i needed to take advantage of their financing with no credit check. My sales person Francis is on cloud 100. First after she had me looking at furniture for 40 minutes and inturrupting me 30 times she tells me that FIRST i need to fill out an application and bring in some doc's to present to the company who does their financing...WHY COULDNT SHE HAVE TOLD ME BEFOREHAND, BAD SALES MOVE AND STUPID! Second, I take in the doc's requested, she goes to make copies of bank statements bc i refused to leave her originals and she brings back my originals out of order, so i now spent 15 minutes organizing a disaster that he formed because she was too lazy to put them back inorder, im sorry but where i work i would be fired on the spot if i dare give back original documents out of order to a client...its just ###ed how slow and stupid this lady was. Next day, I am supposed to get the call to let me know how much i was approved for and she has de audacity to tell me that i was not approved due to the bank account not being opened for more than 6 months, THIS BANK ACCOUNT HAS BEEN ACTIVE SINCE 2000! IS SHE INSANE OR DID SHE JUST SCREW UP, AGAIN.
Overview of Rana Furniture complaint handling
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Rana Furniture Contacts
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Rana Furniture phone numbers+1 (855) 800-7262+1 (855) 800-7262Click up if you have successfully reached Rana Furniture by calling +1 (855) 800-7262 phone number 0 0 users reported that they have successfully reached Rana Furniture by calling +1 (855) 800-7262 phone number Click down if you have unsuccessfully reached Rana Furniture by calling +1 (855) 800-7262 phone number 0 0 users reported that they have UNsuccessfully reached Rana Furniture by calling +1 (855) 800-7262 phone numberCustomer Service+1 (305) 471-4706+1 (305) 471-4706Click up if you have successfully reached Rana Furniture by calling +1 (305) 471-4706 phone number 0 0 users reported that they have successfully reached Rana Furniture by calling +1 (305) 471-4706 phone number Click down if you have unsuccessfully reached Rana Furniture by calling +1 (305) 471-4706 phone number 0 0 users reported that they have UNsuccessfully reached Rana Furniture by calling +1 (305) 471-4706 phone numberDistribution Center+1 (305) 269-4070+1 (305) 269-4070Click up if you have successfully reached Rana Furniture by calling +1 (305) 269-4070 phone number 0 0 users reported that they have successfully reached Rana Furniture by calling +1 (305) 269-4070 phone number Click down if you have unsuccessfully reached Rana Furniture by calling +1 (305) 269-4070 phone number 0 0 users reported that they have UNsuccessfully reached Rana Furniture by calling +1 (305) 269-4070 phone number8th Street Store+1 (786) 515-2347+1 (786) 515-2347Click up if you have successfully reached Rana Furniture by calling +1 (786) 515-2347 phone number 0 0 users reported that they have successfully reached Rana Furniture by calling +1 (786) 515-2347 phone number Click down if you have unsuccessfully reached Rana Furniture by calling +1 (786) 515-2347 phone number 0 0 users reported that they have UNsuccessfully reached Rana Furniture by calling +1 (786) 515-2347 phone numberHomestead Store+1 (305) 471-4761+1 (305) 471-4761Click up if you have successfully reached Rana Furniture by calling +1 (305) 471-4761 phone number 0 0 users reported that they have successfully reached Rana Furniture by calling +1 (305) 471-4761 phone number Click down if you have unsuccessfully reached Rana Furniture by calling +1 (305) 471-4761 phone number 0 0 users reported that they have UNsuccessfully reached Rana Furniture by calling +1 (305) 471-4761 phone numberPalmetto Store+1 (954) 962-3795+1 (954) 962-3795Click up if you have successfully reached Rana Furniture by calling +1 (954) 962-3795 phone number 0 0 users reported that they have successfully reached Rana Furniture by calling +1 (954) 962-3795 phone number Click down if you have unsuccessfully reached Rana Furniture by calling +1 (954) 962-3795 phone number 0 0 users reported that they have UNsuccessfully reached Rana Furniture by calling +1 (954) 962-3795 phone numberPembroke Pines Store+1 (305) 512-9320+1 (305) 512-9320Click up if you have successfully reached Rana Furniture by calling +1 (305) 512-9320 phone number 0 0 users reported that they have successfully reached Rana Furniture by calling +1 (305) 512-9320 phone number Click down if you have unsuccessfully reached Rana Furniture by calling +1 (305) 512-9320 phone number 0 0 users reported that they have UNsuccessfully reached Rana Furniture by calling +1 (305) 512-9320 phone numberHialeah Store+1 (954) 982-6237+1 (954) 982-6237Click up if you have successfully reached Rana Furniture by calling +1 (954) 982-6237 phone number 0 0 users reported that they have successfully reached Rana Furniture by calling +1 (954) 982-6237 phone number Click down if you have unsuccessfully reached Rana Furniture by calling +1 (954) 982-6237 phone number 0 0 users reported that they have UNsuccessfully reached Rana Furniture by calling +1 (954) 982-6237 phone numberSawgrass Store
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Rana Furniture emailsinfo@ranafurniture.com100%Confidence score: 100%Support
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Rana Furniture address10005 NW 21st Street, Miami, Florida, 33172, United States
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Rana Furniture social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Recent comments about Rana Furniture company
Bad service


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