Good Morning,
My husband (Mitchell Allen) had booked a suite in this hotel for its close proximity to some points of interest and business dealings that we have in the Cincinnati area. The suite we were given was 600, upon entrance in the room we set our bags down, put away a few things, and proceeded on with our plans outside of the hotel. Later that evening upon our return we had noticed that the snacks and beverages we had placed in the fridge was still not cold after checking to make sure it was on its highest setting before leaving out. Causing our Chacuterie items to spoil (cheese sweating etc), couldn't even place our dinner leftovers in the fridge. The couch had so much glitter on it from previous guest that we used bath towels just to sit on the couch. Then when entering the bedroom, the door would not stay open without having to put an item on the floor to hold it in place. Once we went into the bathroom the door would not open fully to even be able to get to the toilet comfortably nor would it shut all the way cause its off center. The tub looks as if someone used a bathmat for years and once pulled up rust had set in the tub and cannot be removed, leaving us to not even want to use the bathroom much less that nasty shower! I have pictures and video of this room. However, I'm sure whoever is responsible for "cleaning" this floor/rooms are well aware that this suite has issues and therefore should've done their job and report them, so it's not passed on to unsuspecting consumers, until completely fixed! At the rate of people spending their hard-earned money to have services or lack thereof, is something that's extremely troubling and unacceptable!
Desired outcome: We would like total reimbursement of our money for this suite! We would also like to receive a timely response to our email of kia.[protected]@gmail.com in receipt of this complaint. Thank you so much.