La Quinta Inns & Suites’s earns a 1.1-star rating from 3 reviews and 706 complaints, showing that the majority of guests are dissatisfied with their stay.
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sucks money
I checked in this hotel late on 11:00 pm the usual check-in time is 3:00pm. When I checked in I have told the front desk that I will be checking out late which they made a note. I was told specifically that they charge for a night. Now when I see my credit card bills it seems they have charged for 2 nights. Now they are giving excuses that the late check-out cannot be so late (10:00 pm) at night. My question is they could have informed me earlier that I need to pay for an additional night. Infact I could have stayed an additional night. This is a trick to eat money as they have the credit card number to do anything. Never ever stay here. Be very cautious to stay in these type of hotels. Its better to give a penny to a beggar rather that to the money making attitude these hotels have.
You seems to be a la quinta pereson does not understand english.I
Please read my comments carefully.When I checked-in the hotel I have informed the staffs of the hotel that I will check-out late.I was told that I will not be charged.La Quinta has the habit of doing like that, read more reviews of them below is one of their various ways of earning money
La Quinta Inns & Suites — charged twice
They either have unprofessional or untrained staffs or that is thier trick to eat money from common people.
So my dear friends it is just an alarm to you guys to be cautious.
horrible hotel
The complaint has been investigated and resolved to the customer’s satisfaction.
overcharged
I made a reservation for 3 nights at a La Quinta Inn. When I arrived the following day, the front desk said that my reservation wasn't in their computer, but they could give me a room at a much higher rate. I suggested that La Quinta had made a mistake, They rudely informed me that La Quinta doesn't make mistakes. Rather than being pressured into paying the higher rate, I went somewhere else. Later I found out that they had billed my credit card anyway for the reservation they claimed they didn't have. Stay away from this Inn.
The complaint has been investigated and resolved to the customer’s satisfaction.
I checked in this hotel late on 11:00 PM the usual check-in time is 3:00PM.When I checked in I have told the front desk that I will be checking out late which they made a note.I was told specifically that they charge for a night.Now when I see my credit card bills it seems they have charged for 2 nights.Now they are giving excuses that the late check-out cannot be so late (10:00 PM) at night.My question is they could have informed me earlier that I need to pay for an additional night.Infact I could have stayed an additional night.This is a trick to eat money as they have the credit card number to do anything.Never ever stay here.Be very cautious to stay in these type of hotels.Its better to give a penny to a beggar rather that to the money making attitude these hotels have
charged twice
My husband and I checked out of this hotel and paid cash after the clerk told us our debit card had not been debited yet. I held the room with me card on the phone but at check out paid for the room in cash. The amount was also deducted from my bank account. I have called and complained so many times and was told they couldn't reverse the debit. I now have to try to go through my bank and fill out a dispute charge form. This is crazy. La Quinta Inn is ripping people off. They need to be stopped.
I stayed one night and promply checked out the next day. Upon returning home I checked my bank account ans they had charged me twice. Made 5 calles to hotel to talk to manager. Finally had to call corporate after manager woulkd not return my calls. This is a rip off hotel. I travel alot and stay at La Quinta alot but those days at that chain will never happen again. I was treated very rudly when I challenged the bill an absolutly no satisfaction from Corporate offices. They pass you from one phone number to another
and no noe seems to held accountable.
I recently stayed in the La Quinta Inn & Suites in Nashville, TN at 2345 Atrium Way on 8/2/10. I had a friend who is driving in from New York to pick me up and we are going to drive back up to New York, which is a 16 hour drive each way. My friend got in at 5 am. At 9:00am sharp, CONSTRUCTION begins on the roof of the hotel! We were in room 617, which was the highest floor at the hotel--the roof being directly overhead of us. There were hammers, saws, air blasters, electric sanders, and God knows what else going on simultaneously--and I don't think I have to explain how EXTREMELY loud this was! At a hotel, where people pay to sleep, it is absolutely absurd that La Quinta would find it ok to be working on the roof of the hotel at 9:00 am. The level of noise the construction crew is making is astounding. I'm listening to it right now as I type this. I contacted the front desk, and the only thing they had to say was, "Well, we assumed ya'll would be out of the room by 9:00 am!" Oh really?! Why on earth would you assume someone would be up and out of the hotel by 9:00am the following morning. My friend cannot safely drive 16 hours on 3 hours of sleep, and unfortunately she cannot fall asleep very easily. So after being woken up by this preposterous incident, falling asleep again in a different room that was given to her will be extremely difficult if not impossible. If something happens to us on the roadtrip due to lack of fatigue or sleep, I will hold La Quinta Inn fully liable and responsible for their incomprehensible management that would book paying customers on a floor where a construction crew would be wrecking havoc on the roof directly above them at 9:00 am. This is the most absurd chain of events I have ever encountered, and something needs to be done to rectify the situation, as the front desk here is less than accommodating. So much for your glorious satisfaction guarantee, huh La Quinta? I'm sure it sounds good on paper, but heaven forbid you actually put it into practice! The hotel here literally is acting like I am out of line for being so upset about this. I have frequented La Quinta Inn's all over the country for quite some time because I have a dog and its a great hotel for dogs, and this particular La Quinta Inn in Nashville is the WORST hotel I have ever stayed in. The employees here are nasty, rude, and unaccommodating to guests. Where is the corporate quality control to make sure the hotels within the chain of La Quinta act and operate as they should? Never again will I stay at another La Quinta Inn.
Good Evening!
Just a note to let you know we have used Hotwire.com inorder to get the best hotels at the best rates. We travel to see our nephew with the Miami Dolphins and we
have used Hotwire and have been very satisfied in Denver and Boston.
However, I just booked a hotel in Peoria, Arizona tonight and was matched with the La Quinta hotel in Peoria, Arizona, for a rate of $113, which I thought was ok. Then I wanted to find out more about the hotel and the facilities, map, etc. Their ad lists their rooms at $109 for King size rooms! With Hotwire I don't know even know if I have a King, non-smoking room?
i don't understand the price difference? Hotwire is supposed to have the best deals, but this is not the best deal. Why go to HOtwire when I can go directly and get a better price?
I am Very disappointed.
Betty Camarillo
[protected]
arthurcam@sbcglobal.net
Lastima night I had a terrible situation at La Quinta Inn - Convention Center in San Antonio, Tx.
I made a reservation in March 3rd (almost a month ago) to stay at La Quinta Inn from March 31st until April 3rd. Unfortunately once we arrived, the front desk Assistant informed us that the hotel was oversold, so we had to go to a different hotel far away from the conference we were attending during our stay.
During the discussion with the front desk Assistant, the hotel security guard (Mr. Alfaro) who was next to me, threatened me and assaulted me by pushing myself. I am really concerned that besides this hotel changes conditions that affect customers, the staff is able to attack guests this way.
LaQuinta's Abilene, Texas hotel on Catclaw is listed on their website and elsewhere and gives the distinct impression that it is open for business. IT IS NOT!
We made a reservation online for that location and they sent us a confirmation.
We just called to confirm our reservation (one day before leaving to go to Abilene) only to find out the property isn't open and NO ONE CONTACTED US TO LET US KNOW!
Then, the reservation operator said there was nothing she could do about it, could not/would not help us locate another hotel room, then hung up on us.
WOW LaQuinta -- nice going. I will not stop until I've made sure as many people as possible, as many media and social media outlets as possible are made aware of this shoddy, unforgivable service!
La Quinta - Pasadena.
Hotel Guest Safety... There has been 21 vehicle break ins since April '08. All you have to do is give the police the address and it is in the open records. The management at the hotel knows and NOW the corp. office knows, but since it is a franchize hotel. NO ONE is worried about it. But April 13, 2009 we were 1 of 3 guest that had our vehicles broken into. The hotels comment was "we are not responsible for auto break ins, file your loss on your home owner insurance.
What would have happened if someone was hurt in the parking lot...? OH WELL I am sure they would say.
One morning around 9:30 AM, I was awoken by a greasy, dirty man in my room. He broke the latch lock off the door by kicking the door after he used his main key to unlock the dead bolt.
Their reason..
They didn't know if someone was dead in there because they hadn't seen anyone going in or out and the dead bolt had been locked for 3 days. Well, considering the fact that my husband had went in and out of the room for the entirety of our stay (they had even talked to him in those 3 days) I took it as a pervert trying to break into my room.
I called LQ to make and complaint and they did NOTHING about it.
The place was dirty and the employees were miscreants. They were very very loud while they were doing their daily duties such and cleaning. They hung out in front of the hotel and had their friends come by to meet them and hang out. They also let kids come their during the day to play in the pool like it was was day care center. Very rude. I didn't even want to go to the pool with all the children screaming and splashing about.
This was the worst LQ I have ever stayed at.
They did nothing about my situation... and I'm and Elite member. What does that say about their company?
We were not able to leave the hotel for 2+ days and nights because of lack of snow removal. Elevator broke and still no urgency. Hotel never called and never even offered to open up their breakfast coffee bar. But the worst of it was the walkways to and from our room and in front of our door were covered with ice fron Dec. 20th through Dec. 25th 2008. Being seniors, while we slipped many times, it was a miracle we didn't break something.
I stayed at the LaQuinta @Orlando International Drive 8300 Jamaican Ct, Orlando, fl from Dec 27th through Dec30th.Check-in time was 1300.I planned my arrival time to arrive pretty close to check-in time.I arrived at 1:10.I went to check-in and the lady at the front desk said it would not be ready till 3:00pm.I had a pet with me so I really couldnt go anywheres, so I parked my car outside of the room that i had been given which was 103.Now keep in mind I had a wedding rehearsal to attend @5:00PM.We are watching the maid service going from room to room the whole time we are in parking lot.It is now 3:45 and quite upset and stressed at this point because time is short now to attend rehearsal.At this point I go back up to the front desk and ask them how much longer on my room.They told me that it has been ready!Are you kidding me!I told them no it hasnt, I am watching them clean it right now.She said she was sorry, that they were very busy. NOT MY PROBLEM!She did give me the key so I waited some more till the maid finished the room.Needless to say, I got into my room at 4:05.I missed the researsal, THANKS TO POOR MANAGEMENT!My room was not up to my standards.I am not a high class person, but do expect a clean room!Hair on bathroom sink, vanity and floor as well as around coffee maker!How gross!Next day, I did not get my room cleaned! I had to go to front desk to get my clean towels and a set of sheets.Yes, I did have a dog! I always respect other peoples property and always travel with a crate, and my dog was crated every time I was not there.Now lets talk about the breakfast bar!There was a assortment of things but please, muffins everyday!How hard would it be to maybe switch up the muffins for maybe danishes or donuts every other day!This was a very unsatisfied stay!Whenever I book a room whether it be through hotels.com, etc I always request a LaQuinta if one is in the area of where I am going.This stay will certainly.I dont know if I will ever give LaQuinta a second chance!
I agree. I just went to Laquinta in Orem Utah and the guy at the front desk overcharged my card by $335.00 for a $85 one night stay (military rate). I was told to wait 7 - 10 business days. Here I am now, at the 11th business day and I am now having to dispute the charges, through my bank, due to no response from laquinta's customer service department. This is no way to treat customers, especially those who are are on an elite level with your company. This will fall on deaf ears but I am done with laquinta and will not step foot in any of your hotels.
False charge on credit card
We stayed one night at this hotel and after checking out my friend noticed a charge to his credit card for $40.00. He called the franchisel owner/manger about the charge and she said it was due to a curtain rod being broken. I was the last person to leave the room and there was no damage when we left. I explained to her that there was no damage and asked...
Read full review of La Quinta Inns & Suites and 3 commentsvery unprofessional and rude service
What ever happened to the customer is always right? I recently stayed at the Laquinta in of Crossville and was very disappointed. The indian lady who waited on me was not very professional and or friendly to me or anyone in my party. I had been quoted a rate only to arrive at this hotel and find out that they had increased it by 10 dollars, had me booked into a king room after I had specifically asked for a double due to the amount of people in my party and then wanted to charge me 10 dollars for a rollaway after it was their mistake I had the wrong type room. I couldn't believe the way she talked to me in front of the other people waiting to check in. I will never return to this hotel and do not recommend this hotel to anyone... She was more worried about making that 10 dollars back then keeping a customer. So if your thinking about staying in Crossville Tennessee think twice before booking at laquinta unless you want to deal with the rudeness of someone who is obviously hurting for money more than the rest of us.
When calling the 1888 gold number we encounter poor customer service and attitude issues when speaking to the afro American reps that work there. They are not helpful and want to quickly end the call. I have encountered this so often that I now hang up until I can reach someone who doesn't sound Afro American.
Was the Pakistani's surname "Patel" by any chance?
I stayed at a motel near Winchester, TN, that advertised "free continental breakfast" on Interstate billboards. The room had cockroaches, there was a cigarette butt floating in the toilet beneath the "sanitized" paper strip, and the decor was blue shag carpet, green bedspread, pink curtains, and orange wall paper. We moved to another room that was more suitable but we slept atop the bed on a ground tarp in our sleeping bags. We figured the shower probably wasn't any worse than a public shower at a camp ground. Then we got the "continental breakfast": it was a sample cup of orange juice with a tiny powdered sugar donut (the kind that's sold in vending machines 6 to a pack for fifty cents) handed to us through the night box after a ten minute wait - no 2ds. The owner was present and he was a member of the infamous "Patel" network. Their business plan seems to be: buy a going concern and run it into the ground. So far it's a resounding success! We enjoyed our trip through the Russell Stover candy outlet and had a good hot breakfast at a nearby restaurant run by locals that know how to serve biscuits and gravy.
Thank you, was on my way to Tennessee to play some golf and had considered this hotel, guess I will stay elsewhere I deal with too many rude people everyday hoping I could stay away from this on vacation. I will help spread the word once again thanks.
Chad
employee has stolen our camera!
I feel compelled to write this letter to you regarding an incident at the La Quinta Inn San Diego Mission Valley hotel located at 641 Camino Del Rio South San Diego, CA 92108.
My husband & I stayed at that location on Saturday night, January 27, 2007. We drove there from Los Angeles and checked into the room late in the afternoon. When we left the room for dinner, I placed our camera on the seat of a chair that was provided for the desk in the room and covered it with my jacket. On Sunday, January 28, 2007 near noon, we returned from church and began to gather our belongings to return home. The maid entered the room and I told her that we would be leaving in just a few minutes. So we gathered our things hastily and left. The next afternoon, on Monday, January 29, 2007, I realized that I had left my very expensive Konica digital camera and case (paid over $1000) in the room, on the seat of the chair pushed into the desk. My husband called immediately, and spoke with “Carlos” who said he would check the room. I called him back after 15 minutes. After several calls to that hotel, we were told that there was no camera in that room and that no one had turned it into the office. Carlos then had “Susana” from housekeeping call us. She said that she had someone search the room very thoroughly and that there was no camera. I told her that she needed to pull the chair away from the desk and the camera would be there. She agreed to check it out but we never heard back from her again. I can’t express to you how upset we are that our camera was taken from the room and not turned in. We believe that an employee has our camera!
The complaint has been investigated and resolved to the customer’s satisfaction.
La Quinta in Sarasota Fl. Staff was great, especially Nicole.
The hotel was dated and not clean, but tolerable.
The issue was the only room available, and it being on the 4th floor and elevator out of service.
My friend is a retired police officer w/a bad knee. Walking is difficult.
traversing the stairs each day and with luggage was difficult.
My name is Robert Sinovcic WE stayed at the hotel from Feb 23 2024 to
FEB25 2024.
We went to the hotel bar and ordered 1 white wine and 1 budweiser I paid by credit card ending in 2924. I believe the total was about 15.00 plus a 5.00 tip.
When I checked my acct with the bank it showed I was charged 101.75
There was no bulbs in lamps. The water did not get hit. And the breakfast was trash. Happened Nov,11.2023 And was only a one night stay. Room 308. I have never experienced such bad service from this corporation before. I checked the water temperature 3 different times of the day. I don't know why I didn't check into a different motel.
Room 115
10/12/ 2023 to 10/13/2023
Charged $50!for « charitable contribution «
I NEVER AGREED TO giving a charitable contribution
I NEVER signed anything other than the price of the hotel
Please explain
I do not agree
No signature for the $50
Please refund back to my American Express
no botteled water in room for coffee and worker at desk was the worst i have ever delt with. will never stay at la quinta motels again. bad bad place.
I’m currently an employee and the General Manager Sierra Williams is trying to fire me after I confronted her about selling marijuana to other employees at the hotel. She is also my father’s girlfriend and he has a contract through Laquinta to paint but Sierra also has him on payroll as an employee
The GM at La Quinta Avenida De Mesilla Las Cruces NM 88005
She is harboring illegals from Venezuela as well she is an active Methamphetamine user. She has a security guard who intimidates all the guests. Her whole staff is on some type of drugs. She is not professional at all she kicks people out without reasonable proof of anything wrong.
I submitted complaint 3 times now no call cack or eyc
Two nights all the alarms went off. The first night was all night long woke all the kids up and got absolutely no sleep. The second night the gave us some [censored] excuse that didn't even make sense. I will never stay here again. This vacation sucked, we're out of here tomorrow..
10/19/2018
I was attempting to request an early check in at the front desk when the woman behind the desk made me feel stupid for asking. Question, when does poor customer service look like racism? When a front desk person has no people skills (racist or no skills). To add, a horribly dressed and dirty man named Thomas was worse than ms no manners
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La Quinta Inns & Suites phone numbers+1 (800) 642-4241+1 (800) 642-4241Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 12 12 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 8 8 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number20%Confidence scoreCustomer Service+1 (800) 753-3757+1 (800) 753-3757Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone numberReservations+1 (800) 642-4258+1 (800) 642-4258Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone numberReturns Service Center+1 (214) 492-6600+1 (214) 492-6600Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone numberHead Office
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La Quinta Inns & Suites emailsinfo@lq.com100%Confidence score: 100%Support
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La Quinta Inns & Suites address909 Hidden Rdg Ste 600, Irving, Florida, 75038-3822, United States
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Yeah, really. You even said it yourself, if you were to have a late check-out you would be charged a night...no kidding...don't think that them having to leave the room empty for the night because of you staying late doesnt cost them, anything...
Your an idiot. You dont check out 10 hours after check out time and think its free. Wow wake up.
RE-READ YOUR OWN COMPLAINT! QUOTED DIRECTLY FROM YOU..." I was told specifically that they charge for a night "
ok...obviously u didn't pay attention to what they said...they will charge for the night. a late check out is 1pm...usually anything after that will recieve 1/2 day charge if u check out before housekeping is gone, and after 3 or 4 is a full night. that hotel did absolutely nothing wrong!
Is this your first time staying at a hotel? Because checkout is usually 11 am to noon, so by you saying late check out they must have thought maybe three. Maybe you should have been more clear on what time you were leaving so that they knew what you mean by a late checkout. Face it you pretty much stayed there another night.