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La Quinta Inns & Suites

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Customer Service

+1 800 642 4241 (Customer Service)
+1 800 753 3757 (Reservations)
+1 800 642 4258 (Returns Service Center)
+1 214 492 6600 (Head Office)
909 Hidden Rdg Ste 600
Irving, Florida
United States - 75038-3822
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed

Complaints & Reviews

bad experience

Stayed at the La Quinta downtown Austin. figured it must be a nice place since I payed almost 150.00 a night. Booked online. Arrived at the hotel and found out that they failed to mention that there is no parking at the hotel. Everything is Valet only. But there is an additional 15.00 a night extra for that! must have been in the small print. Didn't have a choice, paid the cost. Went up to my room. There is a 1" gap around the door, so all of the cold air and noise helped me stay awake all night. The internet is only a good connection if you are in certain rooms. Of course my room was not one of them. The room was fairly clean, but paying the extra 15.00 a night, I could have stayed at the Hyatt for that cost and slept the entire night!

They need to inform people about the parking issue!

  • Na
    Nancy Cook Aug 06, 2012

    We stay at the La Quinta at Wilshire off interstate 6. Always had a plesant stay. We stayed there again the weekend of the 28 and the 29. Did we ever get a shock. The bathroom still had cleaning rags draped over the shower curtain. There was a hypodermic needle on the floor the pillows stunk. We took the slips off and the pillows were so stained and the bed coveres stunk too. The floors were filthy. We have stayed at this hotel many times and never a problems. We may have to have our rooms recleaned before we sleep in them next time. We were in rm 103. (in Houston). I sure hope we get some kind of a reply to assure this matter has been looked into . I consider filth very serious. The reservations were under David Cook

    0 Votes
  • Na
    Nancy Cook Aug 06, 2012

    La Quinta needs to step uo the plate

    0 Votes

double billing/bad rooms

First room had a non-functioning toilet, second room had a non-functioning air conditioning system, third...

points expired without warning

a few weeks ago my 13, 000+ points from La Quinta's loyalty program inexplicably disappeared, just shortly after receiving my most recent statement. I emailed their customer service department and was told my points had expired, and that they would reinstate them only if i logged another stay at a La Quinta hotel. say what? No warnings of expiring points, etc. I emailed them back requesting that my points be reinstated. They claim my points were forfeited because i hadn't stayed there recently enough. This was their reply:

"Discussion Thread
------------------------------
---------------------------------
Response (Barbara) - 01/25/2011 12:41 PM
Dear jeremy wood,

Thank you for choosing La Quinta Inns & Suites for your hotel travel plans.

I am writing in response to your request to reinstate your forfeited points.

I do apologize once again but I am unable to return the forfeited points. Once you have completed a paid stay please notify me via this email and I would be happy to return the points to your account once the stay is verified.

I do hope that you will continue to use La Quinta in the future and I look forward to hearing from you again.

Please do not hesitate to contact La Quinta Returns at 1-800-Returns [protected]) or [protected], if you have further questions or concerns.

Sincerely,

Barbara Swim
La Quinta Returns


[---001:000895:18558---]"


completely absurd.

horrible hotel stay

This is the worse Hotel stay I have ever had in my life..."Do not"..spend one dime at this hotel. This wa...

incomplete dental crown service since 11/2009

I'm 42yrs and have had only one composite/filling in my life. Since my visit to this Dental office I use...

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unauthorization credit card swipe and receiving cash without receipt

October 23rd, 09, hotel reservations was booked through the travel agent in my home town in the Caribbean...

operations

I have been working in the Hospitality industry for many years and NEVER in my career have I come across a property so poorly managed as this one. They do not honor reservations because they can not keep rooms maintained and cleaned, they treat their employees very poorly and are very discriminating. If you are not a young female you are not intelligent or capable. I have never seen anything so appaling as this manager. If you want a CLEAN and COMFORTABLE room for the night...go across the street to the Days Inn

didn't honor long-standing reservations

Le Ann Wilson 907 Miles Avenue Orofino, ID 83544 October 5, 2009 La Quinta Inns & Suites, Moscow Jason...

substandard accommodations

We were charged $114 for a room that was uninhabitable. We stayed in the room for a couple of hours, used a...

sucks money

I checked in this hotel late on 11:00 pm the usual check-in time is 3:00pm. When I checked in I have told the...

overcharged

I made a reservation for 3 nights at a La Quinta Inn. When I arrived the following day, the front desk said that my reservation wasn't in their computer, but they could give me a room at a much higher rate. I suggested that La Quinta had made a mistake, They rudely informed me that La Quinta doesn't make mistakes. Rather than being pressured into paying the higher rate, I went somewhere else. Later I found out that they had billed my credit card anyway for the reservation they claimed they didn't have. Stay away from this Inn.

  • Js
    JSC Jun 11, 2009

    I checked in this hotel late on 11:00 PM the usual check-in time is 3:00PM.When I checked in I have told the front desk that I will be checking out late which they made a note.I was told specifically that they charge for a night.Now when I see my credit card bills it seems they have charged for 2 nights.Now they are giving excuses that the late check-out cannot be so late (10:00 PM) at night.My question is they could have informed me earlier that I need to pay for an additional night.Infact I could have stayed an additional night.This is a trick to eat money as they have the credit card number to do anything.Never ever stay here.Be very cautious to stay in these type of hotels.Its better to give a penny to a beggar rather that to the money making attitude these hotels have

    0 Votes

charged twice

My husband and I checked out of this hotel and paid cash after the clerk told us our debit card had not been...

False charge on credit card

We stayed one night at this hotel and after checking out my friend noticed a charge to his credit card for...

very unprofessional and rude service

What ever happened to the customer is always right? I recently stayed at the Laquinta in of Crossville and was very disappointed. The indian lady who waited on me was not very professional and or friendly to me or anyone in my party. I had been quoted a rate only to arrive at this hotel and find out that they had increased it by 10 dollars, had me booked into a king room after I had specifically asked for a double due to the amount of people in my party and then wanted to charge me 10 dollars for a rollaway after it was their mistake I had the wrong type room. I couldn't believe the way she talked to me in front of the other people waiting to check in. I will never return to this hotel and do not recommend this hotel to anyone... She was more worried about making that 10 dollars back then keeping a customer. So if your thinking about staying in Crossville Tennessee think twice before booking at laquinta unless you want to deal with the rudeness of someone who is obviously hurting for money more than the rest of us.

  • Ch
    chris chadwick Jun 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Thank you, was on my way to Tennessee to play some golf and had considered this hotel, guess I will stay elsewhere I deal with too many rude people everyday hoping I could stay away from this on vacation. I will help spread the word once again thanks.

    Chad

    0 Votes
  • Ot
    Otis Lamb Dec 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Was the Pakistani's surname "Patel" by any chance?

    I stayed at a motel near Winchester, TN, that advertised "free continental breakfast" on Interstate billboards. The room had cockroaches, there was a cigarette butt floating in the toilet beneath the "sanitized" paper strip, and the decor was blue shag carpet, green bedspread, pink curtains, and orange wall paper. We moved to another room that was more suitable but we slept atop the bed on a ground tarp in our sleeping bags. We figured the shower probably wasn't any worse than a public shower at a camp ground. Then we got the "continental breakfast": it was a sample cup of orange juice with a tiny powdered sugar donut (the kind that's sold in vending machines 6 to a pack for fifty cents) handed to us through the night box after a ten minute wait - no 2ds. The owner was present and he was a member of the infamous "Patel" network. Their business plan seems to be: buy a going concern and run it into the ground. So far it's a resounding success! We enjoyed our trip through the Russell Stover candy outlet and had a good hot breakfast at a nearby restaurant run by locals that know how to serve biscuits and gravy.

    0 Votes
  • Mr
    Mr Harrell Grn Jul 29, 2016

    When calling the 1888 gold number we encounter poor customer service and attitude issues when speaking to the afro American reps that work there. They are not helpful and want to quickly end the call. I have encountered this so often that I now hang up until I can reach someone who doesn't sound Afro American.

    0 Votes

Resolved employee has stolen our camera!

I feel compelled to write this letter to you regarding an incident at the La Quinta Inn San Diego Mission...