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La Quinta Inns & Suitescharged 2 times

1
W Aug 10, 2018

I had placed a reservation through booking.com for a reservation one night when i was extremely upset and scared for my life. I didnt realize when i made the reservation it was the wrong day because i was so distraught. You can ask the clerk that booked me in that night that i was crying and making sure i was safe and no one would know where i was. I also asked for a cancellation via mobile that night and stated the reason why. I have contacted y'all once before regarding this and y'all still charged my card for both nights. I have stayed with ya'll a few times in the past and have been very happy but I am very disappointed that despite my circumstances and the fact I did what I could to not be charged twice it still happened.

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