La Quinta Inns & Suites
reviews and complaints

I was charged an extra $40 for a 2 night stay for a dog that was clearly marked with a vest as a service animal when I checked in. 2 night stay in st. augustine March 29-31. Larry Edmonds

Arrived at hotel as a couple was complaining about loud occupants using bad language to attendents at the front desk. I should have left! But, checked in with my 2 grandchildren and went to elevator to room. As we exited the elevator on our floor, we could hear very loud screaming, an argument with bad language. We discovered that the disagreement was coming from the room next to us. We did not enter the room and returned to the front desk. I requested another room on a different floor. Was refused the room and also refused a refund. We then learned from yet another complaining couple that the police had already been called twice and the loud guests had NOT been removed from the room. So, we left the hotel and secured the night lodging at another hotel in hopkinsville. Hotel staff was terrible and had no idea how to handle this situation. And as a result of their incompetence, I was forced to spend twice the money to secure another room at another hotel as well as the terrible language and screaming that we were subjected to.

I was a employee at LaQuinta Inn & Suites in Manchester NH, my last worked day was 3/4/2022 and was fired by text messages (very unprofessional) on 3/5/2022 By the FOM. She stated I made to many computer mistakes, I have only been working there just over 30 days, mistakes happen especially being new and no experience in the hotel environment, she also stated I was confrontational when corrected which is far from the truth. I have covered multiple shifts for other employees as well as stay late because the night audit was always late, anywhere from 45 min to an hour late but I’m the individual to be fired BY TEXT. I did get snappy with FOM on 3/4/2022 due to me working alone have 2 phone ringing constantly and a line of guests I was checking in so she called me and told me that not answering the phone was unacceptable, however I had calls on hold on both phones while checking guest in. I feel I was being attacked and made to feel (STUPID) I believe she was looking for reason to fire me and that was it. I had just lost my car and bank account hacked the day before she fired me by (TEXT) and she knew this. She was extremely unprofessional and it’s unacceptable for some to treat other employees like this. The GM told me to do things a certain way and that he would fix it if there were issues and FOM stated I needed to talk to her first because that’s not how things are done, after the GM already said to do it that way. I am very unhappy and now without a job for reasons that I should not have been terminated for.

I have stayed at the LaQuinta on and off for the last 5 months. I spend [protected] dollars each visit. Whenever I go to the desk for anything, the concierge helps the person (who is Never African American) in front of me, then goes to the back for a "few minutes". I stand there for over 15 minutes...Each Time. My key card is randomly deactivated, and I know because I take special care to not have it near other electronics. I was called a "Ni**@ Byt*h" by another guest, a Caucasian male, in the parking lot who sat for days leering at me and my daughter as we left the hotel to go to work. A person set a car on fire near my car, my car was damaged, and I was told that the hotel had no liability. My small yorkie poo is randomly, and aggressively, approached by huge, muscled pit bulls, Dobermans, etc. When I report these things to the front desk, they don't even go look to see if what im saying MIGHT be true. I am afraid at this hotel, and believe that a "newsworthy" situation could occur at any time when I am there. Besides the aforementioned, The elevator stays broken, the vending machines take your money (and nothing can be done about that in the hotel either), and the parking is a nightmare. The hallways stink, the elevator stink, the rooms stink, and the customer service stinks The Most. I am currently going through a very hard time in my existence, and LaQuinta has aggravated my soul.

I made a reservation at the la quinta in in south jordan ut on12/31/21/ which I had to cancel within an hour, but the 15000 pointsb was still removed from my account. I didnt get to stay and ihave a cancellation confirmation number. I would like the points returned or illn find another nrewards group. Very upset about this, the confo number is 8921ed44278x. Please contacty me asap. Thank yuou

On New Year's Eve I phone the Holtel at 5:00pm to let them know that I was on my way. Not to cancel the reservation and if so, I would do another one. The clerk stated, not to worry, your reservation is ready I can hold it for you.

I said if you cannot I will do again online. She said no I have it here. I was driving there 4 hours away.

She made them mistake and canceled my reservation because she made the mix up and read the name wrong with another reservation. When I told her you made the mistake? She insisted no, she didn't because she is handling the phones, she had a long line. She didn't know who was coming in and out. This did not make sense. Each reservation weather on the phone or in person should be handle the same. She said people in the lobby are the priority. This is why she did not give me the best customer service and attention.

When I got there at 8:00pm, she said they were over book and no more rooms were available. This should have never happened. I was left with no room and two kids in the car scumbling now to see where I would go find another room last minute. I recommend La Quinta to friends and family all the time. But if you have incompetent staff, I will not do it anymore. I would hate this to happen to someone that I sent there.

I asked for the manager on site, and she states there is no manager he does not work after hours. She stated to me, when the manager comes, I will tell him my side of the story as if it really didn't matter. This is an important matter; you are interrupting people's life with distress. Specially if its late at night and with your young family.

The service we have received from the La Quinta Inn & Suites by Wyndham LAX has been terrible. My daughter and I planned a trip to LA over Christmas to enjoy and celebrate our milestone birthdays. From the day we checked in, the staff was rude, provided zero information and continually treated us in an unacceptable manner. We have typically stayed at higher end hotels on our trips and decided to give La Quinta a try. Never again. We arrived on 12/22/2021 and are still staying here to our dismay. At this point we look at this place as a place to lay our heads and nothing more. We arrived and the reservation we had stated free parking. We were told, in no uncertain terms "NO" and charged for daily parking. When we asked for advice on things to do and places to see, we were told " Sorry, you just have to google it yourself, we don't have a concierge service". When we got to our room, which was likely the least desirable by the ice machine and elevators, the room was blazing hot, the lights were not working, and the TV was also a disaster. Not only were there stains on the bedroom headboard, but also loose wires hanging out of the heating/cooling unit, photos attached. The one saving grace was a gentleman who was available the next day at the front desk. I asked again if there was any information on what to see and do and low and behold, he provided us with an entire brochure of information which apparently, the night staff didn't care to share with us. I asked him if this information is readily available and he told me that YES, the "check in" staff should have let you know. Sadly, that did not happen. Since we have been here, and mind you, we have another 3 days, the lights have been questionable, the toilet stopped working and needed to be fixed and the staff continues to be rude. I work in corporate America, have an extensive social media following and am about to hit the send button on our experience here. We will never come here again, nor recommend this organization to anyone we know. Not only have you ruined our experience with La Quinta, but you have also ruined LA for us. This is unfortunate as the overall hope for America is for domestic travel and encouraging travel to some of the most treasured locations. My next step will be to reach to your CEO and file another more "formal" complaint. This has been ridiculous. I can say that every other guest I have met at this location has been experiencing the same type of behavior.
I would like to be compensated in some manner for this horrific experience. This trip was intended to be a memorable time for my daughter and I and has turned into a complete disaster. I recommend extensive customer service training for your employees to ensure they understand that customers should be treated first. We have travelled to many places and stayed at many venues. This was absolutely the most disappointing destination we have ever stayed. I would like to be contacted or I am happy to send more of the same complaint to your corporate office. I am starting here, but if there is no agreeable resolution to this situation, I will be escalating the matter. I appreciate your prompt and courteous response to this request. Thank you.
There is more to provide, and I am happy to discuss. I can be reached at [protected]

On November 30, 2021, I stayed at the Times Square Location (333 W 38th Street NY) for one night. Around 10:30 pm I called to the front desk and told them about the heat. The thermostat was turned all the way up to 77 degrees but it was still blowing out cold air. The Engineer entered the room around 11:30 pm to look at the thermostat. After about 15 mins, he stated that it was fixed and that the heat should turn on in a few minutes. Around 3:00 am I was awaken by the coldness in my room. It felt like I was sleeping outside. I got up and put on my pants and jacket and got back under the covers. Later that morning upon checking out, I spoke with the front desk manager Anthony. I told him about my experience and requested a refund. Anthony advised me that since I paid for my room through Orbitz, I had to go through them for a full refund and that he could only refund me the resort fee. I accepted the resort fee refund but advised Anthony I was not satisfied with the outcome and would contact Orbitz when I returned home for a full refund. When I returned home I contacted Orbitz for a refund. Three weeks later and several calls to Orbitz and Anthony there is still no satisfied resolution. I called the hotel last on Friday November 10, 2021 and spoke with Anthony myself. He was very short with me and told me that he will forward it to his manager and as of today I have not heard anything from Anthony. Orbitz called today and put me on hold while contacting the hotel. The Orbitz representative spoke with Anthony this morning and after holding for 20 minutes was I was told that Anthony was only willing to refund me back 30% of what I paid. He also told the Orbitz representative that he had contacted me which was a false statement. This is unacceptable and I want a full refund. This building is only two years old and should not be having heating issues. I have all of the correspondences from Orbitz. Please provide your email so I can send them to you or you can contact Orbitz directly. The reference # S#[protected] for my complaint/refund. Confirmation for hotel stay:89813ED033416

I stayed at the LaQuinta Inn located at 21 Front Street, Manchester NH from December 5th to the 9th. I checked in to room on 3rd floor only to find one of the beds had been used. The clerk switched me to another room only to find out the room had no heat. Finally the 3rd room had heat and a clean bed. I was appalled on how dirty the elevator and hallways were especially during this Covid crisis. Went to breakfast room and saw they were using no sanitary measures in wiping handles of machines down after someone used it, tables in dining area not wiped down, people would take coffee cup and realize they had 2 and put one back after handling it. I could go on and on but I think the pictures will speak for themselves. I had a friend visit who happens to be a nurse and couldn't believe what she was seeing as far as no sanitary precaution where NH was the #1 state with the most cases daily.

My family and I stayed at La Quinta Inn and Suites located in Crestwood, MO. for the night of 12/5/21 in room 315. After checking in we went to the pool for a swim. Afterward, we could not get into our room. We had to wait 2 hours for a maintenance person to show up just before midnight to allow us back in the room. My 6 and 9 year old were cold and tired and waited in the lobby for 2 hours to gain access to the room because the code expired. I was told 3 separate times that the manager would call me to make things right and reimburse me for my troubles. 3 times I called and was told this by the front desk. I have not received a call from the manager yet! This is terrible customer service on the part of the manager. No call back after being told on 3 occasions that he would? I expect to be reimbursed or credited and the manager to apologize for the inconvenience and for not calling me back.

Hello,

I stayed in La Quinta Inn Phoenix Thomas Road from 24th November 2021 till 27th November 2021 (3 Nights) and my stay experience was horrible and I am totally dissatisfied with the kind f treatment and service I received in the Hotel.

To start, I made online reservation with my special request to have King Bed, Non-smoking room and higher floor room. But when I arrived for check in the receptionist gave me smoking room in which me and my family was not able to breathe and was suffocating. When I requested for change in room the frontdesk staff was rude and told me they can't provide me any change in room as they are full and I can check out if I don't want to stay and they provided me room freshener to remove the smell. I applied that in room but was not helpful and hence I again went back at frontdesk and after some arguments they agreed to switch me to a room which they did not showed me before I checked inn.

The replacement room provided to me was totally horrible with multiple problems as follows:

1. Main door unlock issues
2. Dirty carpets
3. Homeless loitering around
4. First room was full of smoke and weed smell
5. Booked a room with microwave and refrigerator but did not get one
6. Disappointing experience as per Wyndham name
7. Outdated hotel and rooms
8. Litter, trash and urine smells below the stairs
9. Leakage in the room
10. Bugs and mosquitos
11. Curtains broken and stained
12. Bath and toilet looked generation old with rust and porcelain coming out
13. No housekeeping provided
14. Arrogant, horrible and ignorant staff at front desk
15. Couldn't lock Bathroom door
16. No Security at all

I have earlier also styed in Wyndham hotels in California, South Dakota and other states of the USA and I always had a good experience but this stay in hotel ruined my families thanksgiving vacation and also broken my trust with wyndham group.

Staying overnight at your LaQuinta Birmingham-Inverness has led us to distrust selecting our accommodations based on the Wyndham-LaQuinta name. The Birmingham Inverness property is a disgrace to the Wyndham Brand. The check in associate was not welcoming. The room was disgusting. A large garbage bag full of housekeeping or a previous guest's trash was left in the entry of the room. Because the facility has loud old room doors (1+ inch gap under the room door) and is 100% hard flooring, every noise echoed thru our room all night. The floor had dried spills and had not been swept. Under the bathroom cabinet the floor had maybe never been cleaned. Several towels and the bedspread had stains. The beds were like sleeping on a hard floor. A nicety that's is std in every motel room in is a bedside clock; not in this room, only a clock on the microwave across the room. The shower faucet was loose and difficult to turn on. The window was filthy with I'll fitting or possibly damaged privacy curtains. No breakfast or AM refreshments. It's a pets allowed facility with zero grass; rocks and mud. Absolutely rip-off to pay $163 with tax for this DUMP. LaQuinta name obviously does not guarantee quality.

Abilene Texas La Quinta

I stayed at the Abilene Laquinta on September 21 after making a reservation using the Wyndham Laquinta reservation system.

I should have been suspicious when the check in clerk did not want me to sign any check in paperwork, but told me "Your card has already been charged"

The next morning upon checkout, I asked for a receipt.

As soon as I saw the receipt, I pointed out to the on duty clerk that I had been over charged.

She called the hotel owner, who told her, after the second call, to tell me that I would see the difference as a credit on my credit card in a few days.

That did not happen, so when I finished my trip and had received my credit card billing statement, I took a picture of the receipt and the screen shot of my original reservation that I had captured and printed, and sent an inquiry to Wyndham after the hotel owner would not return my telephone call.

Wyndham sent me an email promptly the next day saying they would get back with me in the next 48 hours. It never happened, so I tried to make another inquiry, which was ignored by Wyndham completely.

I am posting this to warn others that Wyndham has allowed rogue owners of Laquinta franchises to cheat people using their reservation system, and will do nothing to help later.

Harold Doty

I had reserved a room in ocean city Maryland in December couple months ago. Today I get a call that my reservation was cancelled because the whole hotel is closing in December. You mean to tell me that this was just decided 15 day prior to that month? So now I had to scrabble to try and find a place to stay after I had took off of work and made plans with friends that weekend? This is poor management. Luckily I found a place to stay at a price I was not happy to pay, but what am I supposed to do when I have a planned birthday weekend with friends. This has left a bad taste in my mouth thanks to this experience. I know I will get the normal "we are sorry for any inconveniences" reply. Also I did not cancel since the email makes it seem that way.

Hotel # 52865 LaQuinta Lenexa, Kansas

The room was in disrepair and unsafe.
Mold present in the bathroom, missing the smoke alarm, a gaping hole in the bathroom wall, damaged door trim, broken alarm clock, etc.

We were on the verge of leaving but decided to stay and make the best of it. I reserved the room on November 4th and had difficulty finding a room. The LaQuinta in Olathe where we normally stay was full as well as other hotels in that area.

The pictures on the website and the 3-star rating are misleading. We will not be staying at LaQuinta in the future.

Invoice number 177469697C
11/6/21 - 11/7/21

The morning we left there was a used condom by our car. I did not take a picture. We were just glad to be finished with this awful experience and be on our way.

Best Regards,

Philip J Garton

The la quinta inn & suties on 11155 west loop 1604 north, San Antonio, tx 78254.
The AC and room telephone were not working so they gave us a Stand up fan. Stated management would be there in the morning for us to talk with. I asked for them in the morning and they were not in till 3 pm I left my contact information for them but no one ever called. The room # 422 Im requesting a full refund. I rented the room for our 25th anniversary but was not a good way to start our weekend. Also the site show a full breakfast but when we got there they said it was not for the price and location it should have been. Very bad way for la quinta not to update the info on any site I my have used. I have always used Hotel.com and never had any issues till now. Please email me information on the finding on my refund. [protected]@yahoo.com

Thank you
Roland Rodriguez
[protected]

On October 22, 2021 Friday booked a hotel at LaQuinta Inn Knoxville TN but when the date put in for October 22, and post paying for the hotel stay, the dates switched on us and booked us for the night of October 24, 2021 Sunday night. We were billed 98.15. Would like to get reimbursed. The confirmation number is 88871ED055557. Please consider reimbursement for that hotel booking. Thank-you

We arrived at our hotel very tired, lobby smelt like pot, undesirables lurking around the lobby and on our 4th floor. Rooms were filthy dirty with stains all over bedding, cigarette burns on bath tub and on furniture, debris on carpet. We could not stay one minute there. I reserved 2 rooms through your web site but did not- could not stay there. I have made several calls but no one seems to want to help. Ver disappointed in this whole awful experience and would appreciate any help in getting my money back. Was this a big scam! Does not sit well with your hotel name. Here is the info I have and hope that you can get back to me soon. Thank you Ref # 4686551 Int# H4281831
Michael Quattrocki 2 rooms - 1 night - Oct 23, 2021 check out Oct 24, 2021
La Quinta Inn by Wyndham Indianapolis East Post Drive. 2349 Post Drive .
Mind you we were told that this hotel was only 5 miles from our location at the time. It was 28 miles! Not to mention a very bad area. Please Hepl.