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La Quinta Inns & Suites

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Customer Service

+1 800 642 4241 (Customer Service)
+1 800 753 3757 (Reservations)
+1 800 642 4258 (Returns Service Center)
+1 214 492 6600 (Head Office)
909 Hidden Rdg Ste 600
Irving, Florida
United States - 75038-3822
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed

Complaints & Reviews

staff

My child lost her card and noticed it was lost after walking out of theatre. On my way back in to look I...

customer service

Stayed at the La Quinta in Silverthorne Co. this past week. For two days they did not have hot water. The 1st...

Silverthorne Hotels

management

I recently stayed at the La Quinta inn in Moline, IL. Less than an hour after checking in we received news of...

customer service

I was staying at a La Quinta at Portland Airport #0265 on 1/5/19 and wanted to plan out my route to Kansa...

customer service

I recently stayed at the La Quinta Inn and Suites in Durango Colorado. I was charged twice for a night. When...

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check in

Front desk person was rude . I months ago made a reservation for early check in Jan.2 as we check in she told...

room

I had to check out of my room at 1100 pm due to a lock problem. We check in around 8 pm and placed our dog...

check in

I was told checkin was at 3 p.m. we arrived early around 1, they informed us the room was being cleaned and...

reservations

First it started on December 26, 2018, when i had called la Quinta inn in vista Ca, to book a room adjacent...

2 rooms

On Friday Dec 21, I had a reservation at the La Quinta Inn in Tallahassee North at 2905 North Monroe...

my reservation 12/14/18 at la quinta inn &, suites ft lauderdale airport 2620 n 26 ave. hollywood fl

My confirmation # was [protected]_
EK- on 12/14/18
I specifically asked for ground floor..King bed, late check out.I do this for a reason.
I am there every month or every other month to take my 92 yr old mother out ..she cannot sleep alone so I get a king bed. She is deathly afraid of elevators.

I booked this almost 2 wks in advance. I have never had this problem before.

I went to check in and they tell me I am on the 2nd floor. They said they gave me what they had. This is unacceptable since I requested way in advance. They wanted to give me 2 double beds on the ground floor after they knew I was unhappy, The girl who checked me in, Shawniqua didn't care less how I was so unhappy, neither did the other woman with her. I took the key and left, since she said she couldn't do any more for me except double beds which was totally out of the quuestin.
I then called the 800 number and the girl said it was very specific typed in that I requested a ground floor, king with late checkout.
Today is Monday 12/17 and I am still annoyed the way I was treated by the front desk.
I am a Gold level member, P09856694
I am paying 181.00 to be totally disappointed with the quality of the front desk staff.

I hope you take this seriously and maybe compensate me a free night in the future.
I trust I will hear from you soon..Josephine Carilli

married the relationship work together and cause the problem to all employee at la quinta inn so wrongfully!

Hi, I am working in 4 month. The employee work together about married. A lady control her husband who work at...

complaint reference no. [protected].

I still have not received a response to my email in regard to my experience at your Indianapolis LaQuinta. I would appreciate a prompt response as well as a credit to my bill. This LaQuinta was totally disgusting and the manager still has never returned my phone call. That is terrible customer service. Please email me at [protected]@hotmail.com or call me at [protected] within the next three business days in regard to this matter.

Thank you,
Linda Rysdyk

employee

I was staying at La Quinta inn Valdosta GA about a week and a half ago, I was in the lobby around noon time...

overcharged and rude manager

We stayed at the La Quinta at Quail Springs that is in OKC, OK. I had reserved 2 rooms for November 9 and 10 and checkout the 11th so staying 2 nights. We checked in and I Carrie Dowdy payed for my room with my card and my friend Sandra Paden paid for hers by credit card. We checked out Sunday morning the 11th at 0700 when we had breakfast and turned in our room keys. When I reserve a room I use a credit card but when I get to the hotel I use my debit card. After returning from our trip Sandra told me her credit card had been charged over $600 for the entire stay for both nights mine AND hers (the rooms were both in my name but we paid separately at check in) and that I better check my charges. Being a debit card I checked immediately and had been charged again but the new additional charges was more than the first charges that had been assessed to my card. I was now being charged for a 3rd night and at a higher room rate . I immediately called Steve the GM there and told him this story and that I had already been charged appropriately on my bank card and the charges he had just put on was overcharging my and needed to be removed. He told me he would "look into it". I asked him to do that and call me back as soon as he looked at it. He did not return my call but instead sent me an email that was confusing as he wasn't removing those additional charges. I tried to call him back and was told he was "busy" so I left a message. He still did not return my call so I called him back and he told me the reason for the larger amount was because I stayed 3 nights not just 2. I again told him we only stayed 2 nights and he then asked if I had turned in the keys at check out. I told him that I turned them in personally at 0700 Sunday morning when we had breakfast (we left early to play softball) and also informed the clerk there was never a hair dryer in our room so they would not think I stole it and charge me. I repeatedly told Steve that I had already been appropriately charged and todays incorrect charges just needed to be removed. Anyway, after about 3 days of repeated phone calls by me and not one returned call from Steve AND me having to email him a screenshot of my charges already on my bank account he removed his incorrect charges from my account. Well, all but an extra $14 dollars he left on there that should have been removed as well because he charged me a higher room rate. Also to mention I had added a 3rd room to my name for some unexpected friends that was there one night. So at this point I am only out $14 but what really has me irritated is that your GM Steve never apologized for this crazy 3 day mess and tons of aggravation!!! I would also like to mention he would not return my friend Sandra's calls either and she had to also call him repeatedly over 3 days and never so much as an apology either. Sandra and I are both reward members and as a resolution request at least enough reward points to get a nights stay at any location in the future.
Thank You,
Carrie Dowdy
[protected]@gmail.com

false advertising

To Whom It May Concern,
I have been a La Quinta member since 2006. I have now reached Gold member status. Recently I received an email promotion concerning 15% off member stays at my favorite hotel and it had a link to my most used La Quinta hotel in Missoula, Mt. Upon calling for a reservation, as I spoke to the representative, the price continued to increase as we talked about pricing for hotel rooms. It literally went from 90$ to 99$ in one minute.
Also, I was inquiring about the 15% off sale pitch I received. Well, according to the clerk and supervisor, in fine print it says that you do not have to follow this guideline. I feel that this smacks of major FALSE ADVERTISING and I will from now on look for other hotels to do business with from not on.
I prefer talking and booking a room with human. All of the prices online were better than those with speaking with a human. There is something wrong with this picture. Really wrong. So I am penalized for wanting to have a human make my reservation as opposed to clicking on line a reservation that may not work for me.
I am aghast at your way of doing business. It is very cutthroat and has no human decency at it's heart. Do you really want to serve people in a better and more respectful manner than other hotels? Then I suggest you quit your false advertising to try and get people to book hotel rooms thinking that they are getting 15% off when they really are getting `15% more added to their total bill.
A shake down.
I am so disappointed in La Quinta I am considering closing my account and signing on with another more legitimate hotel.
With patience,
Gracie (Grayce) Holzheimer
La Quinta gold member

bad customer service / room

My wife and I had made reservations at La Quinta In Albuquerque New Mexico located at 5241 San Antonio Dr...

La Quinta Inns & Suites

la quinta market square san antonio texas

My name is Adrian Pena and I recently made reservations for March 14th through the 18th 2019. I received a...

laquinta

What does it take to get proper housekeeping at this hotel? No housekeeping Saturday, Sunday, and today Tuesday. Not to mention I had to go to the lobby on Monday to get toilet paper which was completely gone. Good thing we had facial tissues. This is ridiculous. The lack of housekeeping is a repeating them here. I've witnessed people on different days requesting towels since their room had not been cleaned.

staff making problem worse

I drove 10 hours to stay at the La Quinta hotel because my brother is in hospital in a coma. I was up for...

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