La Quinta Inns & Suites
reviews and complaints

April is rude to staff as I have osberve her talking down to people like she's on a power trip I will never recommend a stay there. you need a in service to your employee or hire someone that's not on a power trip like this young kid is. talking down to house keeping like she's better get a hold of your employees that's on a power trip
I will never stay there

We visited your motel at 1711 Rollins Way in Columbus, Ga on October 23, 2021.
My granddaughter is afraid of any crawly bugs. The room we were in had ants. They were on the nightstand by the bed, on the built in ledge by tv. .. and eventually on the bed. My granddaughter did not sleep at all. We told them that evening around 11:30 when we noticed them. Nothing was done. As I was checking out again I informed them that there were ants. Still nothing and still was charged full price for room.
I have pictures that I will try and put on here. We did not get more pictures as the ants multiplied because we just took those to show desk person.
Thank you,
Laurel McMahan
[protected]@gmail.com
Confirmation 89498ED032480

Good Evening,

I have stayed at a few hotels. On October 3rd my boyfriend and I decided to have a mini getaway night as we are first reponders. We booked a room at
Check-in:
Sun, Oct 3, 2021

Check-out:
Mon, Oct 4, 2021

Property Name:
La Quinta Inn by Wyndham Queens (New York City)

Booking Number:
[protected]

The conditons at this site were unbelieveable. The bathroom light would come on with no one in there. The shower head was broken and the clog for the water was broken. There was mold int he bathroom. q We were kept up all not by the people next door.

James Patterson
Room 306
Stay - Oct 9 to 14
San Antonio Lighthouse for the Blind

Left Clothing in the rooms closet
several women's shirts and blue jeans

Called to report the left behind item on October 15
at first was told they were not there.
Next call actually had a someone go to the room and
they found them. So much for a good Covid Cleaning of the room
when our clothing was still in the room

After being told no clothes and then yes they were there we started to
see about having them sent to us.
No one wants to help and/or knows how to help us now

I'm not sure which cause i keep getting told we'll call you back and they never DO!

So i want my clothing back and am willing to pay to get them back.

It would be nice if someone from Wyndham would take the time to help a customer out!

my phone number is [protected]

On October 16 I had a confirmed reservation at LA QUINTA BY WYNDHAM OKLAHOMA CITY AIRPORT. My confirmation number was [protected]. I arrived late (around 10 pm) after driving all day from Albuquerque, NM. When I arrived I was informed that, while they had my confirmed reservation, the hotel was full and they had never assigned me a room. I was not offered any help at all getting somewhere else to stay. I had an animal with me, which made this all the more difficult. I was not able to speak to the manager, whose name is Jillian Gray (although the front desk person called and texted her, she did not respond). I was informed by the front desk person that the two males who worked before her were supposed to assign me a room and just didn't. I had to call around myself to find another room that would allow my pet. This complete failure to take care of your customers will have me looking elsewhere when I travel in the future.

Sincerely, Anastacia Shelton, Esq.
[protected]@gmail.com
[protected]

My my paycheck is being very short it very very much at LaQuinta Charlotte South my boss Casey it's trying to tell me that only work one week when I work two weeks every day with her she owes me approximately 46 hours worth of pay I am spoiled her to the New York company to the news and going to explode to the radio stations and everywhere else very bad company to work for

Unclean and unsafe. There was feces splattered on the wall behind the toilet. The shower had mold, blood? and slime. There was still what I hope is toothpaste on the bathroom sink. The door doesn't close all the way. The windows are so dirty you can't see through them and if you could the view is an abandoned hotel. The carpet is both damp and sticky. I checked for bed bugs and I did not see any in the sheets but the mattress is stained. It smelled awful. I brushed my teeth in the parking lot because I'm sure I would get poisoning from the water. There were no safety covid measures at all. I will be calling the health department. I slept with scissors by my bed because I didn't trust the door lock and didn't want to go back to my car in the dark to get my knife. I felt cleaner and safer camping alone in the mountains than at this "hotel". I was happy my car was still there and not broken into in the morning.

I had booked a 3 night stay at this motel in Charlotte NC purposely for taking my kids to the beach. Priceline said it was ocean view and matched all my filters. When we got there it was all bad within the first ten minutes. It was filthy. We watched two drug transactions in front of us, we had to leave and buy bleach to come back and clean our room because of pee and hair all over bathroom and blood on door. We decided we would only make it through this nite and leave early, go to beach and back home. We were another five hours from beach. The whole trip was just ruined and we left early the next morning Hotel staff saw us give them our keys and say we were done and watch us bring out all of our luggage. We never returned. They are now lying to Priceline and saying they didn't know we had left. So we can't get our refund for the other two nights. I just feel it's wrong. We were done wrong by Priceline but also the motel and staff were very bad. There's no way any parent would want their children to stay at a place like this in this area and it's unfair that we lost this money after already having to lose all the money leading up to this trip. I want my money back and want to see who I need to go to to make this happen because it's unfair they get to lie their way out
Of this. Thanks.

I stayed at a regular room that cost $121 and was told that there would be a $50 incidental charge on my card, but they took $250 out of my card and was told that the charges would be returned! These excessive incidental charges caused me yo go negative on my bank account and when I called the hotel they did NOT care about my situation. Why would you say $50 were for incidentals and you take out $250!

I have been staying at the LaQuinta Inn And Suites in Dickinson ND for two years with the company I work for and there is a women who works here named Jackie she is very unprofessional. She is always coming into my room when I am not there leaving things there and goin through my stuff. She is not housekeeping and should not be in there ever. She also calls my room phone constantly and texts my personal phone. It is total harassment. I filed a number of complaints and talked to the manager there about this but nothing stops. She will even follow me to the parking lot when I leave or come running out when I pull up. I have no choice but to stay here due to the fact that my company pays for my room. I would like something done about this as soon as possible do want to have to escalate this issue.

Just recently stayed at your hotel this past labor day weekend and had a very bad experience. Not only was it roaches in my room, but my sheets had stains on them and my husband and I got bites from the beds! On our backs, arms, legs, thighs, elbows, breast, and chest! I will attach pictures and staff was rude and very nonchalant! Horrible service! Not happy at all with my stay! I have never been so disappointed and disgusted in my life! I don't live with any kind of bugs and when I'm on vacation, I don't except to live with any in my room or bed! This was very unacceptable and the staff was so rude and did not care, which made it even worse. Only thing I was given was another room with more bedbugs or mites! We checked the room and bed after switching rooms and it still didn't get any better! This is not right! I spent $424.10 for 3 nights to get bit up by bugs in the bed, have nasty sheets, and horrible customer service! This is the worse stay, ever! Something needs to be done about this! I also emailed the manager Veronica Haheu hoping to get some results. So did the lady at the front desk and I still haven't heard anything.

Sirs:

We are members of Wyndham rewards and have been traveling with La Quinta because they are generally good hotels, priced competitively, clean, and allow us to take our 13 year old dog with us. Last Wednesday we were on our way to the funeral of a family member in Central Illinois and had reserved a room in Springfield online. When we got there at about 3 pm, there was a sign on the front door saying that their elevator was broken. I am a 72 year old veteran with trouble walking up stairs and there was no way we were going to take stairs to take our dog out at night.

The woman on duty reported that she had contacted their elevator repair company that morning and no one had come. I asked for a first floor room but none were available. There was absolutely no effort to find me a hotel in town by the woman. We went to three other hotels and only one would take the dog at $300 plus per night with a $50 fee for the dog. Needless to say, I will never stop in Springfield, Illinois again!

I understand the plight of your representative but surely this type of problem should have been foreseen and a repair company contracted to quickly remedy the situation. This is what happens when we depend on a single point of failure, one elevator. Yes. I understand what a second elevator would add to building and maintenance costs, but you wouldn't have lost a lot of business that day, and have returning customers question your reliability.

Sincerely,
Rick and Sally Clark

I checking in at Laquinta hotel at 2421 Walmart hill lane. Dallas Tx around 1130. Room 416 I was assigned. This room upon entering the fold out couch was out bed sheets not on the bed and the airconnditioner was making a loud noise which is so loud could not sleep . Attempted to call the front desk but the phone didn't work no dial tone nothing. Moved to room 303 and the same Loud air conditioner and room smelt like urine informed front desk and said they had no other rooms and I was being difficult. Unacceptable customer service. No sleep tonight and not a happy customer at all

All because we found bed bugs the owner of laquinta inn in Decatur Al put us out, then did not refund my pastor his money on his debit card because they said thing's were missing. There was nothing missing we left every item there possibly was to leave. We even left half of our clothes in the trash because we didn't want bed bugs. So can my pastor please get his full refund. Or I will be contacting the health department as well as news station if my pastor Jay Rhodes don't get his refund back immediately
Below is also a picture of needles and garbage we found behind the bed when my daughter dropped her bracelet and we moved the bed to get it.

We had reservations at LaQuinta by Wyndham in Clifton Park NY. Our stay started out well on 8/14/21. After being out all day on 8/18/21, we came back to our room, and the door was open with the dead bolt keeping it from closing. I called the front desk and they tried to tell me that I didn't close it properly. I told them that that wasn't possible because housekeeping was in after we left for the day. They apologized and we thought that was the end of it. About an hour later we were lying down and someone just walked into our room without knocking. We were very startled by this and when someone from housekeeping called, the said they were told the room was empty and that the supervisor was checking it. We had just called them to complain about the door being left open, so of course we were still there.
Next, we were woken up at 12:30am on 8/18/21 by a dog barking, howling and crying. I called the front at @ 1 am and told the clerk about the dog. As I was speaking to him he hung up the phone, so I called back because I was now angry about the dog and about being basically hung up on. When no one answered I went to the front desk. The gentleman apologized and said he was investigating the incident, but no one answered the door. The dog continued to bark, howl and whine until @ 4:30 am. Needless to say we did not get much sleep. 8/18/21 we went to bed @10 pm. At @ 12:30 am 8/19/21, once again the same dog started barking again, oh but this time we were lucky, as the owners came home at 2:30am, right after my partner went to the front desk to complain yet again. We went and spoke to the manager in the morning to tell them that we were checking out early and that we wanted our money refunded for the sleepless nights and the rest of our stay. She agreed.
I just think that LaQuinta could have done a lot better than this. The hotel was given an excellent rating and that is the reason we stayed there. It definitely was not what I expected from a hotel with that rating. I will not be staying with LaQuinta again, nor will I recommend them to anyone.

LaQuinta central reservations took my reservation and payment and provided confirmation number. On arrival on Aug 8th after midnight at Witchita Falls Central Expressway location desk clerk informed me I did not have a room and Central reservations 'don't know what rooms we have'. Very rude, unprofessional, obviously could care less about the customer. Long time LaQuinta customer but no longer. Staff is awful and that is being kind...

On July 29 and July 30, 2021, I reserved a two nights stay at La Quinta Hotel in Fresno CA. Address: 2026 Tulare St. Fresno, CA. 93721. Tel [protected]. Reservation #[protected].

Since I was traveling to the area without knowing the safety in the area. I checked in late around 2:00 am in the morning. When I checked in, I was assigned a room in the 3rd floor room 337. I parked my car on the same side where my room is located. I locked all my belongings in the trunk of my car with a car alarm on. After a few hours, I came back to retrieve my belongings. My trunk was opened and all belongings were stolen. Nothing left over. I quickly reported to the hotel staff. They informed me that there is a hotel camera through out the building and they should be able to get the camera footage. They will review and check to see who stole my properties. They also reported that they have a security guard patroled the building from 6:00 pm to 6:00 am every night. They asked me to call back and talk to the manager Mr. Sal at 11:00 am on 7/30/21. But when I called back that day, Mr. Sal refused to talk to me. The clerk simply stated that he has no chance to review the camera yet.
On 07/31/21, I called back to talk to the hotel manager Ms. Rebecca. She informed me that the hotel camera couldn't detect anything. In addition, the security guard didn't see anything that night. It is unbelievable that the camera didn't detect anything and the security guard couldn't see anything while my car/the trunk was wide opened and all my belongings were all stolen.
Around the hotel there are homeless persons slept in all corners and on the stairs. The building smelt so bad with urines. Trashes were all over the places.

This hotel is very unsafe for customers to stay there. My properties were all stolen with a total lost about $12, 000.00 dollars. Therefore; I am asking that the hotel board and management team need to improve the safety for this hotel. It is useless to install a camera that is not working. And also useless to hire a security guard who couldn't guard anything. That security guard needs to be fired and the staff at the hotel need to be fired as well. even though, they still charged me for two nights. Due to safety reason, I can no longer stay there for the second night. They refused to refund me for the second night. This is terrible and unprofessionally business.

Even the hotel is unable to recover for my losses, I kindly ask for a partial refund for the night I didn't stay there. In addition, for the safety for other customers, I kindly ask that the hotel needs to improve the safety standard for this hotel. All security cameras need to be re-set. The building needs to be gated. and the security guard needs to be more proactive. Don't just hire a security guard to go there to sleep.
Police report has been made on this case. Case# 21-41068. With Fresno PD.
Thank you for your kind consideration. I can be reached at: [protected].

Best regards,

Touyer Moua.