Complaints & Reviews

charged services not done

I took my car for a state inspection on 5-30-15 at 51, 618 miles They charged me for Power Steering Flush...

service standards

I used to love Kwik Kar because they provide a great service. However, I went today to their store to change...

wrongful diagnosis

I have been a loyal customer of Kwik Kar for almost 10 years now. When I last got my oil change in Norman...

oil change

Went to Kwik Kar becaue they advertised a $19.99 oil change yet when done they said its $42.30! The Manger...

air conditioner repair on auto

I took my car for a/c service on Thursday 6/14. Jerrod told me I just needed freon and that he would check...

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overpriced and scam artists

I went to Kwik Kar on Eldridge and W Little York because it was conveniently located near my house. I should...

fraud

Told me they would get back to me after they talked with owner again. $400 of damage to my tire cover on Honda. Denied doing it.

  • Ms
    Ms. EL Aug 24, 2010

    I went to get an AC Diagnostic check on 8-11-10. I was charged $99.34. On 8-12-10, I was back because I had no air. I called Kwik Kar, and the mechanic said well we didn't charge you for the air we put in already. I asked him what does a Diagnostic Check provide. The mechanic admitted he didn't check for any leaks. (Remember, I got a Diagnostic check.) He said, "I will put the vehicle on the machine and the problem will be detected". I left with air. On 8-13-10, I was back with no air, the so called mechanic said, I am not sure what is wrong, but we will fix it. It was 100 degrees outside so I said, well I need an oil change too. After the oil change, the mechanic said, "well "you have two large leaks in the PS pump and the EV Evaporator", and gave me an estimate of $477.83.
    The Oil change was $36.11, but the receipt says Washer fluid and brake fluid were added. I checked when I got home and they both were empty.

    What kind of company is this!!!

    0 Votes

bad company

I went to get an AC Diagnostic check on 8-11-10. I was charged $99.34. On 8-12-10, I was back because I had no air. I called Kwik Kar, and the mechanic said well we didn't charge you for the air we put in already. I asked him what does a Diagnostic Check provide. The mechanic admitted he didn't check for any leaks. (Remember, I got a Diagnostic check.) He said, "I will put the vehicle on the machine and the problem will be detected". I left with air. On 8-13-10, I was back with no air, the so called mechanic said, I am not sure what is wrong, but we will fix it. It was 100 degrees outside so I said, well I need an oil change too. After the oil change, the mechanic said, "well"you have two large leaks in the PS pump and the EV Evaporator", and gave me an estimate of $477.83.
The Oil change was $36.11, but the receipt says Washer fluid and brake fluid were added. I checked when I got home and they both were empty.

What kind of company is this!!!

auto repair

My car air conditioner was not working. I took it to Kwik kar at this address. They told me that it was the...

damaged my car

I have been coming to this place for years. I recently had a routine oil change and then they damaged my car. I won't get into any details but let's just say there is now thousands of $$$ (5, 600) in repairs needed to my car as a result of their negligence. Furthermore, I would NEVER recommend this place to anyone. They MAY have decent customer service skills (or so they claim); but their technicians are 2nd rate at best. Not only did they damage my car--they will not take responsibility. When you see this place and think about getting a repair or oil change...just keep on driving. Stay very far away

  • Co
    Corvette B Sep 23, 2011

    They damaged my car too. I went in for an oil change. My car's sealer was loose but when I left it was bent all the way out. They said it was like that when I hot there, but I know it wasn't. Even one guy said it wasn't damaged to that degree. However, they showed me a tape that they said showed a man pointing to the damaged. The problem is when they opened my door on the tape, my sealer isn't like it does when I opened my door, it's sticks and scratches my door. It didn't do that before.

    0 Votes

warning

Be very, very careful, and trust no one. I took my vehicle in to this shop, and left directions for specific services. When I returned the manager had approved doing additional and unapproved services. He "swore" he called my cell phone for approval, and left a message. Needless to say, I never received a phone call or message on my cell (which was with me all day) Then, 2 months later when my transmission went out, my mechanic informed me the fluid level was filled to twice the normal level. Want to guess as to whether they drained by transmission before replacing the fluid? I dislike being taken advantage of, a bit less than I like being lied to. This place, and the charlatan that runs it, is a plague. Avoid it like one.

they broke my car door handle

I'm a new resident to Texas just moved here from Ga. So I had to get the car saftey and emissions test done so I could register my car in Texas. I took it to Kwik Kar. I was seated for while in the waiting room. When another couple came in for the same test and came and went. Naturally at that point I was wondering why my test was taking so long. I and the person with me looked through the glass and saw the guy messing around with my car door. He came in sometime later and said the car passed and took payment for the test. He then drove the car around to the front. I tried to open my car door only to find the door handle loose and not able to open the door. We told the guy who did the test and he was rather unresponsive. So we left and called the manager and were told the general manager would called us to address the issue. He did the next day and said they were not going to cover the cost of the damages their employee caused. I now have to have someone enter to

the car from the passenger side and reach over to open my door from the inside or I have to enter from the passenger side and crawl over. I feel this company should cover the cost to fix my door handle. Nice how a saftey test can manage to make your car less safe! Some welcome to Texas!

broke my door handle!

I'm a new resident to Texas just moved here from Ga. So I had to get the car saftey and emissions test done so I could register my car in Texas. I took it to Kwik Kar. I was seated for while in the waiting room. When another couple came in for the same test and came and went. Naturally at that point I was wonderinmg why my test was taking so long. I and the person with me looked through the glass and saw the guy messing around with my car door. He came in sometime later and said the car passed and took payment for the test. He then drove the car around to the front. I tried to open my car door only to find the door handle loose and not able to open the door. We told the guy who did the test and he was rather unresponsive. So we left and called the manager and were told the general manager would called us to address the issue. He did the next day and said they were not going to cover the cost of the damages their employee caused. I now have to have someone enter the car from the passenger side and reach over to open my door from the inside or I have to enter from the passenger side and crawl over. I feel this company should cover the cost to fix my door handle. Nice how a saftey test can manage to make your car less safe! Some welcome to Texas!

  • Ma
    Maria Teresa Arbelaez May 26, 2011

    One week ago, I took my car to the store located at 1690 South Fry Road
    South Fry @ Chateau Bend in Katy, TX 77450. My IPOD was stolen. Police report filed. The owner said they will not to pay. I will take them to court. I will file a complaint at the BBB.

    0 Votes

shoddy service

I took my car in for a oil change. First they tried to install t he wrong oil filter, then argued when I...

service

I took in my car to get one of the front light bulb replaced, and on that same evening after they had...

fraud & deception

I would like to share my recent experiences for my auto repairs at Kwik Kar Lube & Tune #114 at 12380 Barker...

horrible place

I lost my wheel lock so instead of going thru the hassle of ordering one i figured it was easier taking my...

terrible experience!

I took my car in to have my oil changed in November 2007. During the course of driving I noticed my oil wa...

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