Koodo Mobile

Im a customer of koo doo mobile cell phone [protected]. Im a canadian resident, currently is the United States ,my monthly bill is always paid on time and i have U.S.roaming talk and U.S.roaming text . The service is very poor to none, not working 98% of the time, saying mobile network not avaiable, sim card disabled, i have tried there website ,doing restart,remove simcard ,reset options, and nothings works. Tried calling several times and can never get to speak to a real person or they say they will call or text back, thats why im calling my phone does not work. I just want my phone to work for the services that im being billed for. Your help will be much appreciated. thanks.

I am presently traveling. Koodo has a system for roaming which doesn’t allow you to make a request to activate roaming. I have not turned roaming on, yet whilst changing the sim at the airport I somehow used Koodo service for 1 minute and was charged $14 for the day. It is criminal to not have a formal activation process. I have to keep my cell service and roaming turned off at all times if I keep my Koodo SIM card in my phone. Or somehow it could be used by something I do on my phone. This system of Koodo’s makes them a lot of money. I have been charged for service I do not want and haven’t requested. How is this allied? Their customer service is appalling. Koodo assist is abhorrent. Their call back system inept with no choice of when you can speak with their customer service person. I was given only one option. Koodo is not a phone company I recommend. As soon as I return to Canada I will change my cell provider. My husbands provider does not subject him to automatic roaming fees it does not activate with out a request. I have to now make a request not to be charged their daily roaming fee. Using their Koodo assist system is the most frustrating system I have experienced.

When you CALL, they tell You first have to go through a Digital Rep and hang up on you and send you a useless text with a link, no way to get a hold of Koodo emergency services, i called to report a phone lost and the first available timeslot was in 2 days, by that time my phone is comprimized, my account wiped out and all my info stolen to bidders to pay for it, 2 flippin days are you kidding us, will be switching services and let everyone know.

Oct 1 i switched to post paid i have paid my first bill and gotten notice for the next.Nickolaus g was mysales help who set up everything he said the prepaid account will automatically close and no more withdrawls will come out.Since then i have had 2 payments for prepaid come out onoct 23 $30.51 came out then $39.55 came ot on nov.17 i have tried to call to waited forever nothing i go to the kiosk they say they only do post paid service what the hell am i supposed to do not impressed koodo every one passing me off you do everything to get people to sign but your post signingcustmer service is terrible im ready to switch my entire family to another carrier im so disgusted.

I spoke with a Koodo representative before leaving Canada to put my account on seasonal hold for 4 + months. The representative said okay and my phineline got cut off. I no longer can use that number. That is what I wanted. But I went online to pay my seasonal hold bill (approximately $14 CAD), but the bill remains as though I still have my regular account.

So, I decided to close my account altogether, but since I am in another country, Koodo will not do a scheduled callback to an international number. The only other option is to close it through social media and I do not use social media.

I am beyond upset and need Koodo to step up the plate and perform excellent customer service with me on this urgent matter.

Yet, if I cannot even speak to a representative, how can I hold Koodo to account on this disturbing matter?

Nov.14, 2022

I recently had to get a new phone (my dog ate the other one). I went to a Koodo Kiosk. After talking with the rep he suggested I switch to Telus Mobility which I did...big mistake.

I got the new phone and I asked if there would be anymore charges to my Koodo account. I was informed that Telus would absorb the charges that were incurred as I still owed money on my own phone.

I received a bill from Koodo for the money owed for the old phone over 500.00. When I finally got through to a live agent I was informed that I could not talk to him as my phone is in my husband's name. He gave me authority to be able to make decisions on the account over 15 years ago.

November 3 2022. Made an appointment for a call back. Appointment for 230. It's 3 and still no call back. I've been trying to get a new phone because my other one was stolen. You suspend my phone. But would still try to verify on that same line. Now two and a half months later still no phone. Honestly

All I want is someone to fix this. Seriously poor customer service

On Oct 31, 2022 I was in Hamilton Ontario all day. A text message sent to me at 1:16pm was not delivered to my phone until 6:29 pm. I was in the city of Hamilton all day and I was also using my phone occasionally during this period of time. There is no excuse for this delay not to mention the inconvenience of driving for an hour at night in the rain because this message was not delivered. I am requesting a $50.00 refund on my next month billing. I have 2 phones on my account and if Koodoo wants me to renew my contract when it comes due Koodoo needs to address my concerns.

Dear Koodo ​Mobile customer services

I had big trouble with phone call conversations by Koodo networks, and ​I phoned your customer services department yesterday afternoon, I had Allen, Joe, and your technical support manager with me accordingly, and finally, your manager Ozi? told me that will provide me with a solution to switch my current plan to TELUS without a payment plan change.

However, yesterday afternoon, your manager was not able to complete the processes with Telus as the work hour was off, and then he told me that someone from TELUS would call me in the early morning for completing the service change, but the TELUS calls have never been SO FAR.

Could you please help me with the services to be done properly?

Weiwu Zhou [protected]

I am having a contract with Koodo since October 2020. I got 4 lines and was offered $10 credit for each line. The credit was corrected in November 2020 as the credit didn't show up in first bill. Considering this corrected. I never bothered to track the charges applied to my bills. As my contract is getting over this month, I checked the bill to find the exact last date of my contract and found that the discount applied is not on full as committed. I am being overcharged $1.07 per line for last 24 months plus I was offered an add on for free for entire contract period. They overruled their contract and started charging me for that since March 2022. It's not matter of amount as it looks small if considered me only but if you calculate all consumers, they are ripping off millions of dollars by their fraudulent activities. My total extra charges are

$1.07x4= $4.28

$4.28x24=$102.72+.13(tax)

=$116.07

$3x4=$12

$12x8=$96+.13%(tax)= 108.48

I was to some degree unhappy with FIDO so I approached the KOODO booth and asked about your service. However when I told FIDO of my discontent and

was planning on changing to KOODO, but I was informed I had an outstanding amount for 2 cellphones. One was being paid down over the term of the contract

and the other one I paid off in 3 payment, So after talking to their credit

manager it was decided that I would have to continue with their service which would be paid out in about 18 months.

So what it comes down is you have come up with a bogus claim for a service I don't use. I have the SIM card and business card of the agent (in Square One)

and told her that I was unable to change my service.

RE Account #[protected]

I have been a happy KOODO customer for years.

But on my account is a tablet, which I agreed some months ago to accept ‘free of charge’ IF AND ONLY IF the tablet would share the data that I purchase each month for my Koodo phone, #[protected]. The salesperson and I agreed that I would NOT be paying for additional tablet-specific data when I rarely use the data I already purchase.

But:

The tablet does NOT share the data; it never did. So--beyond initial setup--I have not used the tablet and will not use it.

This was NOT what I agreed to. I made many phone calls to try to get Koodo to abide by our original agreement. I have asked for a copy of our signed contract. No one paid any attention. In frustration, I gave up months ago--but now I'm back.

Now I ask you to :

- cancel the monthly fee

- take the unused tablet back, and

- refund what you have charged me for this tablet since inception.

Thank you very much.

Mary Gunter

[protected]

531 Esther Street

Pembroke ON

K8A 3E8

I had no data oct 7,2022 around 4pm, I tried to contact customer service, no customer service or chat was available and I did not receive a call back ,I lost so much business, not happy with your service, this is not the way you are treating new customer, you do not have live customer service , let me know what you can do now and do i have the same problem in the future or not. [protected]

All I wanted was a new phone. I was happy with my services, didn't need any changes. Which I told the salesman at the super store in Ajax, ON. He change my services which and did not put my long distance service for the United STATES. MY services which was about 200.00 a month , now is about 450.00. per month. I did not ask for a change to my services. I got a new phone about July 2022. as of Oct 2022 my bill is 1126.12. I did not request any changes. I willing to pay my ,but not the long distance. When I spoke to a customer service Sept 20. 2022 about 7.pm she advised me that there are changes? no one told me. Also when some want to take to a real person, they should not have to go to a store to get a billing person. I will pay my reg. bill with the phone (37.00) . not the long distance. Please fix my bill. S.Sharp.

aja

I am filing a complaint on buying 100 dollars worth on minutes and it wouldn’t let me add them to my account I have no internet data or services to connect to the outside world which I am very depressed suicidal and I put money towards your guys services and now I am incapable with connection all month. This is very depressing to my health. Also I cannot contact anyone in regards to these things because you guys don’t have real employees to answer and fix these problems. The worst phone business I have ever put into my day to day life there is no trust or reliance on your company and I am so upset and feel so disrespected you would allow this to happen.

I was charged $80 extra for roaming...while in Italy... I turned off my data and everything else... Because I know the ridiculous fees that Koodo charges...But I still got charged $80.00 for Roaming...When talking to the customer service rep he confirmed that NO DATA was used... I was told that it was because I checked my messages... I did not touch that cell my whole trip to Italy because of the RIDICULOUS FEES. I want my $80.00 that you stole from me back! I was told that I would get a phone call from a manager and if I didn't answer the matter would be dropped... I work full time to afford the money that you Rip me off.. this is wrong and Koodo should be ASHAMED of themselves... Your stealing money from hard working people... I will be contacting the Better Busines Bureau and the(CCTS) Commissions for Complaints for Telecom and Television Services to file a complaint...

We have been charge $198.00 long distance charges to Africa. Two conversations with Koodo rep., our first call we were told that our account would be credited and apologize of the error, then our conversation was cut off. Second, conversation today August 27th, telling us that we are responsible for the charges. We were told that the call was made from our cell phone in a different municipal that we live. We do not have any family or work connections in Africa. My husband's cell phone calls are no longer then 10 minutes. Our conversation today was extremely disappointing as we have been loyal Koodo customers for many years and our concerns were not heard.

I set up a callback service this past Wednesday because the AI program on your system does not understand my question. Clearly I need a person to speak with.

Appointment was scheduled for Friday, today, at 12:30. I'm still waiting. No call back.

I did receive a text message a call was on it's way...and I've been waiting now for 20 minutes.

Plus, while I'm at it...you list a location for Koodoo service on 22 hundred block East Hastings in Vancouver . That shop has been closed for some time now. I found out by walking there on the HOTEST day of the year. Way to treat people

And your AI bot was designed by a grade 10 student.

-I recently purchased a phone from Kudoo by calling their toll -free number

which sales agent provided me with a 2 year contract

-I explained to agent that I wanted shipping waived and sent by Canada post

-she explained that it had to be sent at address on file but I re-advised her to sent it by Canada post and that I can retrieve it and the post office since I was not home. The agent reassured me this was not a problem.She advised me to complete a survey before hanging up ,which I gave her tops score which I have since regretted.

- I got a notice by email in 2 days later saying it was shipped by UPS and signature required.

-Since I was out of area I was not there to get it and finally managed after 10 days to convince UPS to drop it off at UPS access point

-I called back yo talk to Kudoo salesagent to explain this and was told that this was a customer service issue and the only way to contact them was by chat.

-So basically we have your contract and the service after is a nightmare.

-I have attempted over 10 times by chat after arguing with the virtual bot that I want to talk to agent and not pay my bill that I got a date and time for agent to call me back which was more than 48 hours.

-When they time came, surprise surprise no one called back

This is terrible way of thanking clients for their patronage and am now attempting to chat again to get answers or cancel my services( 30 days) and will never buy a phone again with them or TELUS who probably closed down the customer service department when they took over in the good old days when I would talk to a human being and get excellent customer which I used to be proud of when I came over to Kudoo over 10 years.

Schedule call back goes straight to my voicemail. No chance to answer the call.

I need you to call me back and give me a chance to answer the phone.

My account number is [protected]

I am to pay $41 dollars per month

I’m being charged $103. Please explain?