$2.00 text charges
My name is Brandy Miller. My cell phone number is [protected]. I am issuing a complaint because I did not authorize texts to come to my phone number, and Koodo is charging me $2.00 for each one. I was on Facebook, and I completed an IQ quiz. Once I was done the quiz, I was asked to enter my cell # and a pin # would be sent to my phone, I was then supposed to enter the pin # to the quiz to get my results. This went fine; however, I received a number of texts to my phone after that, that I did not authorize. Koodo Mobile is charging me $2.00 per text, and I received at least 12 texts. I feel that I should not have to pay for these texts, because I did not ask for them to be sent to me. Please remove these charges. Thankyou.
The complaint has been investigated and resolved to the customer’s satisfaction.
About Koodo Mobile
![UTI Infrastructure Technology And Services [UTIITSL]](/images/business/48-48/129190/uti-infrastructure-technology-and-services-utiitsl.png){kind=small}
Most discussed Koodo Mobile complaints
Cell phoneRecent comments about Koodo Mobile company
Cell phone
ACN Opportunity
49 reviews
Tata Teleservices
174 reviews
Three
10 reviews
Hathway Cable and Datacom
39 reviews
SingTel
460 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I have a iPhone that was pre owned since I have had the phone I have never Been able to use the phone without using the speaker when I receive a call since no one can hear me when held ip.to ear
Jacky Xing at Koodoo booth of Markville Mall (near Hudson Bay) is extremely rude and never solve your problem. Only create more…. when i ask for his support at the shop, his response is no, no can not, etc…. He will try to find as many excuses to ignore your question.
His rude attitude is already famous in Markham area.
24-Oct-2023
Moncton NB, Canada
I am user of Koodo mobile number [protected].
since my account renewed internet not working. occasionally I can send and receive messages on WhatsApp only. I checked there is no restriction on any app.
It happened on last renewal too but fixed after a couple of day.
I have tried to get into my account and I get rhe answer my email is not recognised
I have been trying to contact koodo on an out of country, non toll free number for four months. They have NO CUSTOMER SERVICES for out of countyr.
They keep sending emails with a no reply address.
they are threatening to send me to collections when the invoices they sent me are way over inflated.
Worst company ever!
On Nov 13 2022 9;04pm United Kingdom $29.70 was charge on my bill which I did not call anybody in UK
Ph# [protected]
since November i want to get in touch i wish to put my service on hold till april my phone number is [protected] the only way to get me is my e-mail since i am i florida and cannot get text here lisonslas@hotmail.com and you charge me fee thta not wright place one text did not no i had to pay you charge me 3 more time and i dont know why
I cancelled my Koodo phone account in Aug. 2021 and went with Telus.
Since that time Koodo is showing unpaid monthly charges on my Credit Score!
The account was CLOSED in Aug. 2021 Why are there still late payment charges showing?
I went to the mobile store in Ajax Ontario (Super Store) June 2022 to get a new cell phone. I just wanted a new phone. I told the man I don't want my services change. I call the United STATES and had my Long Distance for years. I realize they change my services about August 2022. I didn't request my service to change. I want my service back.!
SMS is not working. Neither send nor receive sms working.