Kohl's review: Payments not applied.

I made several payments on line in the space of one month. After each one I received confirmation. However when my statement came I was overdrawn and had a late charge. Went into the store was told to call customer service which was hopeless. The woman gave me a number to call which turned out to be a fax machine. I then called again to make at least a payment until this matter was resolved. The late charge was supposed to be removed. It was not. I emailed and sent all the confirmation. No word back. I am closing my account. They lost a good customer, and her family.