Kmart Stores — warranty
I purchase for my mom at the end of April in the location of 12350 sw 8 st, miami, fl a pair of earrings and a chain . According to the sales person was 14 k gold. I was clearly instructed to the sales person that if is not real 14 k gold, my mom will change the color immediately. Well the sales person indicated that dont worried about it, in one month if something happend I can return . As I ask 20 days after I have to return with my mom. The sales associate denied everything that we spoke. Thanks God I have write word by word in the recipe. Now is not one year yet . My mom chain 14k that we have to change and pay the difference broke for two different parts. And the pair of earrings fell one side in each one . I will like to know the opportunity that I have to return this items or replace. Or contact my credit card to indicated what happens. If I am covered by Sear/Kmart warranty or my credit card. Please awaiting for your answer
Thank you in advance.
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