KLM Royal Dutch Airlines review: Custom care and refund

Dear KLM custom,
I am writing in reference to my reservation YTTHZQ and last case C-10072534. Allow me to express my deep frustration and even despair regarding the way my situation has been handled. I sincerely regret having purchased my tickets directly through the official KLM website, as this experience has been extremely disappointing and unprofessional.
You confirmed that my payment was successfully processed, shared with me the reservation details, and assured me that the tickets would be issued. Yet since August 2, 2025, I have been left waiting without any clear information. Despite my multiple complaints, most of them were either ignored or dismissed with inadequate justifications. Each time, I was asked to restart my claim with another department, which clearly shows that no unit within your company is taking responsibility for my case.
After several months, I was finally informed that due to a currency mismatch, your office was unable to issue the ticket. I then initiated a new refund process, which your agents confirmed I was entitled to. Unfortunately, once again, your services are refusing to handle my case, redirecting me endlessly to other departments. This gives the impression that KLM either deliberately does not want to refund me, or is incapable of transferring my case to a competent service.
In addition, I must highlight that your website’s claim page does not provide any specific section for cases like mine, which is why I continue to feel disoriented and unable to find proper guidance. This lack of clarity only adds to the frustration and reinforces the impression that my case is not being taken seriously.
It is simply about being refunded, since you confirmed that I paid for the ticket and that you were unable to issue it because of a currency mismatch.
I kindly ask you to demonstrate the minimum respect and professionalism expected from a company of your standing, and to commit to resolving this issue without further delay. Please note that I am not even requesting compensation for the damages caused by your mishandling, only the rightful refund of my payment.
I expect a clear, definitive response and immediate action to resolve this matter.
Sincerely,
Prof. Chedli Azzouz

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