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CB Travel and Vacations Kiwi.com Kiwi.com doesn’t care — no support, no help, just excuses
Kiwi.com

Kiwi.com review: Kiwi.com doesn’t care — no support, no help, just excuses

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12:00 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

This is the third time I’m writing a review about Kiwi.com and they still haven’t done anything. I missed my connection due to a volcanic eruption in Bali, which delayed my first flight (TransNusa). As a result, I couldn’t get to Jakarta in time for my Etihad flight to Europe — a trip that was incredibly important to me as a Ukrainian trying to visit loved ones.

Kiwi promised “Connection Protection”, but when it came to real help — nothing. Just copy-paste answers and zero empathy. They kept telling me to deal with the airline myself, even though I booked the entire trip via Kiwi.

They clearly don’t care about their customers — and even less if you’re from a country at war. This is not just bad service, this is inhuman treatment.

Shame on you, Kiwi.

Recommendation: Does not recommend.

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    More phone numbers
  3. Kiwi.com emails
  4. Kiwi.com address
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  5. Kiwi.com social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2025
  7. View all Kiwi.com contacts
Kiwi.com Category
Kiwi.com is ranked 16 among 516 companies in the Travel and Vacations category
#14 Ctrip International Ctrip International #15 Travelocity Travelocity #16 Kiwi.com Kiwi.com #17 GoIbibo GoIbibo #18 Indian Railway Catering and Tourism Corporation [IRCTC] Indian Railway Catering and Tourism Corporation [IRCTC]

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