Having problems with Kingsdown?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

+1 800 354 5464 (USA Retailers Only)
+1 800 800 1353 (USA Consumer Relations & Warranty Support)
+1 919 563 3531 (International)
P.O. Box 388
Mebane, North Carolina
United States - 27302
Tue10:00 AM - 2:00 PM
Wed10:00 AM - 2:00 PM
Thu10:00 AM - 2:00 PM
Fri10:00 AM - 2:00 PM

Complaints & Reviews

warranty claim

We recently requested a warranty kit from Kingsdown. We followed the instructions and took the pictures of...

mattress is not as advertised!!!

In March 2009 my wife and I took delivery of a 5/0 Sleep to Live 700 series mattress by Kingsdown, (Mebane...

major sag

This Mattress does not hold its form...has an extreme sag in the middle that causes a lot of back pain...

I need help

Does anyone know how to get past the customer service reps and to someone who is higher in SLeepy's??? I've been suffering with a slipped disk from the Kingsdown mattress for too long and all they do is send out an inspector and tell me the mattress hasn't sagged enough and tell me to wait longer...WHAT A JOKE!!! Does anyone know anyone I can contact? MELISSA IS JUST A FAKE NAME FOR CUSTOMER SERVICE AND YOU ARE BACK TO THE BEGINNING.

defective mattress

We purchased a Kingsdown Sleep to Live mattress from Sleepy's in early July 2009. The first mattress had a very clear sag in the center of the mattress to the point that we sank way way down into the mattress and felt that we were lying far below the level of our feet. Sleepy's was good in that they replaced the mattress immediately at no charge and the second mattress seemed better for about two weeks. Now, it too, is developing the same sag as the first one. My husband and I are slender, no more than 150 pound between the two of us, so we can only conclude that this mattress design is defective. Before we purchased the mattress, we had extensive conversations with Sleepy's personnel about Kingsdown's past problems and the way they had been rectified in this new design. I suppose we were stupid to have believed them; we really liked the feel of the mattress and allowed that to blind ourselves to what should have been obvious.

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

sagging bad

We bought this mattres thinking we would never have to buy another. I had always herd you get what you pay for. So being seniors went spent more than we ever had to buy a Kingsdown matterss. Close the top of the line.We loved it the first few years, then came the sagging. Not just a little dip but it felt like you were in a hole. the middle stayed up the way in should be, but my side dipped some my husbands side sunk down deeply. I read the warrenty it said it did'nt cover body impression. So I didn't think contacting the co. would do any good. We went to Mattress GIant in Burleson to look at other mattress, since we had started sleeping in our other bedroom on a cheap mattress. The manger listen to our story and told us he was sure the co. would stand behind their product and replace the mattress.So I hope this is true. Thank You

this bed is horrible

Do NOT buy a kingsdown mattress from Sleepy's. After sleeping on it for one night, you'll know why...


I also spent $3, 400. for a Kingsdown Mattress at the suggestion of my chiropractor. What a disappointment. It starteed to break down and you could hear the springs pop after a year, I fought with them until they sent me a new mattress set and it seems to be fine now. Maybe it was a defective one. Let's see how this one holds up. It is comfortable.

sagging mattress

Beware of the warranty issues on the mattress. After 2 years and 10 months of having the bed we would rather sleep on the floor then in our bed. It sagges in the middle and very uncomfortable to sleep on. We contacted them and did a warranty claim and they told us the bed must sag more then 1 1/2 before they will do anything. In there letter they say "We do not warranty comfort" That is why people buy these beds and it does not hold up. I would recommend that you stay away from these beds.

ripped off

We purchased a Natural mattress 1 1/2 yrs. ago from Sleepy's. Tried it for a couple weeks, and hated it...

1 comment Sinking Spring Mattresses


Mattress system was excellent at first, but within 3 months sagging started. No help from the manufacturer. Contacted retailer, and they sent an independent mattress inspector out. He took some measurements with his magic stick and some pics with his laptop cam. 2 weeks later manufacturer called and said not enough sagging, and mattress was not set on the proper frame. We put it on our sleigh bed, that has wood slats, and a center support post. If there was a problem with our frame, why didn't the installers tell us? What I call sagging, they call surface conforming. But, wait, they recommend rotating the mattress, so, then my feet area end up under my wife's head...where's the conformity there?? So, now, like others, we have a very expensive backache.

  • Ja
    jaye Mar 12, 2009

    We had a similar problem - but we used out mattress and box spring directly on the floor and had the same problem - so I doubt using different slats would be of much help in the long run.

    0 Votes

no problem.. wake up

There is no such thing as a perfect product but one of the best on the market is Kingsdown. I notice people keep saying they call Kingsdown. Weather you buy a bed sofa or tv you don't call the manufacturer, you call the retailer. In the last 6 years Kingsdown has sold 700, ooo sets of bedding(to NYC retailers) and I see a very small handfull of complaints. Most are happy with there products(about 99.85 %) I have 6 beds in my house and 5 are Kingsdowns. they are all fine and used every night. I have worked in retail for 22 years. Keep your bed clean and don't damage it and your warrenty is always accepted. pay attention when buying and realize you have about 30 days to exchange. Spend more than 5 minutes picking your mattress, it may be a good idea to spend at least a half hour selecting a product you use 1/3 of your life that you will have for up to 25% of your life...If you look for complaints your probably find some for every product known to man. look at consumer reports, rob report, consumer digest...these publications suggest they are best buys..I wonder why??!!!

  • Ja
    jaye Mar 12, 2009

    Our Kingsdown bed is useless after 2 years it sagged so badly that it caused back problems and had to be replaced.

    0 Votes
  • Ja
    jaye Mar 12, 2009

    I can't believe your mattresses are all great. Ours is horrible.

    0 Votes
  • Da
    Davis56 Jun 26, 2010

    Your warranty is a joke. My Kingsdown Indulgence bed that I spent almost $3, 000 on is painful to say the least. It sags and we have the proper box spring and bed frame. We even rotate as instructed. Its less than 2 years old and its a horrible, painful bed. We filled out the warranty kit and followed instructions exactly but my claim was denied because sagging has to be 1.5" or more! WHAT? That is ridiculous. When I lay down in the bed, I feel that my rear is sagging and I'm in a small hole. I wake up with a tired, sore lower back. The bed offers no support and I only weigh 153 lbs! I will never ever buy another one of your beds and I hope people read this post and do not buy a Kingsdown bed. Its a complete waste of money.

    0 Votes
  • La
    LadyDeDe Aug 05, 2014

    Recently, my husband's elderly aunt died and he inherited her beautiful complete bedroom set, which happens to be a Kingsdown Indulgence mattress and box spring. Well, having the inquiring mind I have, I decided to check your web site to see what we were getting ourselves into. It was unfortunate because almost all the reviews were negative regarding owning one of these mattresses. Not being deterred by them, I decided not to tell my husband about what I've read and try the bed anyway !! Well, lo and behold, the bed IS BEAUTIFUL BLESSING. You see, both my husband and I suffer with terrible pains in our bodies, back and knee pain and we previously owned a gel foam mattress, which really did us in so we were desperate for relief. Thanks to Kingsdown Mattress, we are sleeping on a cloud.

    0 Votes
  • Ma
    MathZ Nov 08, 2017

    We have king size Kingsdown Indulgence for 4-5 years. It is soft. It is good bad for my wife which sleeps on her side. For me is not good at all...I am sleeping on my stomach. Two years ago I put medium size pillow between box and the mattress on my side and thinner one on my wife's side to help with the sagging. My back hurts really bad and I am thinking about cutting the mattress on the side and putting 3' x 4' piece of plywood under the memory foam. I am still researching the idea...

    0 Votes

faulty goods

In brief, I purchased a bed on my Coop credit card on 15th August 2007. On the 17th August 2007 I reported...

terrible experience!

Bought this top of the line, $3, 000, mattress from Kingsdown and after 4 weeks started sagging in the...

kingsdown give up making mattresses!

Buyer beware. Thinking we spend an average 8 to 10 hrs in bed daily. Spending nearly $3000. 00 on a kingsdown...

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem