KIA Motors

Careful dealing with this service department. They replaced my faulty engine after it passed the recall test and then died on the side of the freeway. Their fabulous technicians then clamped my oil line while replacing the engine which then led to my turbo going out. Of course, they are now denying responsibility and refusing to cover that. Attempted to escalate it through Kia Corporate and that is a worthless cause. Lastly, the service manager also insinuated that their products really aren't built to last much longer than warranty goes. The poor service I have received has my family and friends ready to sell their current Kia and look for a more reliable car, thinking Toyata or Honda. *I would strongly advise you to look elsewhere, don't get a Kia.

Hello, I complaint on my Kia last week for a essu that have problème that my Optima is to close to the ground and I don't have any answer about that .i have This problème since I brought it. My dealer didn't do nothing yet for me . 1 décembre 2017 the engine cover and the tow side cover broke because the car is to close to the ground . Until yet I spend more then 1000$ . Please help me to resolve my problems at soon is possible please.

I was given when I told the person who answered the phone I needed the service department. When I told the woman that answered that my car needs a new engine ., (Keep in mind my car is under 10years old and under 100, 000 miles and I am the original owner ) she told me they only fix engines that have a recall on them. I told her she was wrong that it's covered by the warranty and she told me she would have to check on that. I can't believe they have people answering their phones that don't know their warranty policies or try to deceive you on them. Then I went in person the the dealership and spoke to the same woman and I told her that if it were a recall it would not matter what year or miles a vehicle has on it they would have to repair it it has nothing to do with my warranty or what I'm speaking about with her. Mine does fall under the warranty. She then asked me about my maintenance record and I told her my husband did maintenance on a vehicle including changing the brakes so I don't have everything. She then said I need to go to talk and pointed at a man and came back and said I would have to pay $130 for them to "check" the car out. I already know what to they are gonna say . I spent over $3000 in extra insurance to they sold to me. Making my $18000 car a $21000 car loan instead that isn't even paid for yet. I was told by the mechanics where I had the car towed and they checked it out that I would need a new engine and a few other things . That's how I knew it needed a new engine. This happened at the Kia of Auburn Alabama.

How I wish I could tell yo how u feel.(in tears everyday)
I bought mm kia Picanto 1.0 lx in 2016 January clocking at 46450km . I drove the car for a year and only last year after servicing the car in September, I began experiencing this problem. The car releases a huge smoke as I try to clutch especially in traffic situations.

I took the car back for service and I was told it's a clutch problem, I then replaced it with a new clutch kit and drove for a mere week and the same problem started again. Everytime I drive change the gear the smoke persist. I can tell you that I have not joyed being a car owner instead and stressed, having to use a taxi everyday to work with a toddler.

I am stuck, paying a car every month that I am not even driving because of the smoke it releases. The brand is pathetic and we are being taken for granted. Clearly kia cars have a huge mechanical fault and I find it hard to believe why kia is not accepting their fault and recall all the kia cars between [protected]. Please kindly assist us as I know I am not the only person who has complained to us regarding such fault..

We beg you kia not to fail us but to acknowledge us as your customers

I look forward to your response from depressed customer in South Africa

Good morning,
I purchased my 2015 kia sedona in 2015, brand new. So it's only been 3 years and already I am having so many problems with it. After I took the vehicle in for a safety recall on the automatic doors the door started malfunctioning (right side) and not closing all the way, also making a very loud noise.
So I brought it back to get fixed.
Then I got rear ended badly and had to get auto body work done on the back and front ac unit.
And after the vehicle was repaired my left automatic door is now malfunctioning. I feel like these doors will never properly work, and now I am past my warranty and the doors will not be covered even though it's the car malfunctioning after only having it for 3 years! That is ridiculous, I hope these models get recalled, because they don't seem very safe at all. And these vans are supposed to be, also my air bags did not even inflated with that accident. Horrible.

I purchased a 2018 Kia Optima in April 2018. The car has less than 1500 miles; no previous owners, I am the first owner of this new vehicle. On 9 May 18, noting some vibration with the car, I took my vehicle to Firestone where it was documented during a total wheel alignment inspection the Left Front exhibited -0.7 on the Camber; 4.5 on the Caster and 0.14 on the toe. Left Rear was aligned perfectly. On the Right side of the vehicle, the Right Front was aligned perfectly while the Right Rear was documented -1.6 on the Camber and -0.01 on the Toe. I paid Firestone $89.99 to re-align my vehicle but the service department at Kia of Abilene in Abilene TX says "that's my problem". That type of response is totally unacceptable. A car, year-date 2018 should NOT have been off and needing a wheel alignment. I feel I should be reimbursed for that expense.

I did have trouble with my 2018 Kia Soul. Started the day after I bought it. the computer was bad in it. Took me three times taking it in to get it fixed. All together they had it almost 3 weeks. But that's all good now no more problems with that.
So I took a trip made it almost home and had a flat on a Saturday. I don't understand why there's not a spare tire in the car. I know there's an air pump. That don't do you no good when you got a gaping hole in your tire. Had to have it towed Kia was closed and didn't get it back until Monday morning. So I was without my car all weekend again. I have never heard of not having a spare tire and brand new car. My friends don't believe me when I tell them that. Should be a law that you have to have a spare tire.

The Kia of Angola, is a company with no qualification to sell and to maintain the vehicles! I have a certain KIA bought new, and whenever I send for maintenance in kia, the car back worse than entered! As you know Angola and the people have no idea what they do! My car was sent last week for review where I reported several problems, such as the power leak, where the battery of the vehicle always overnight, unloads, they did nothing, and when I delivered the vehicle, had the ability to give a charge on the battery and it's time to pick up, let the problem be battery! Being that my battery is new! In November 2017 the ignition plug were exchanged, and now 5 months later, I rode less than 10 thousand km and they changed again! They made the exchange of the fuel filter, my car is stinking gasoline !, They gave the car a trash! filthy with no care! Last month there were 3 pieces of suspension in the budget, which I had not approved, in the current budget I questioned why it was not the previous parts! they said they analyzed and did not need to change! that is, if I had changed last month, I would have changed the parts unnecessarily.

My 2012 Kia Soul ! has been a great car until recently. Around 58, 000 miles I began noticing a creaking sound in my steering whenever I turned the wheel sharply either right or left. I took it into Kia West in Orlando and they diagnosed my problem: "Rack and Pinion was Defective." - See attached invoice.

I realize there is a safety recall for the 2013 Kia Souls with the same rack and pinion problem I had. Why is there no recall for the 2012 since this is a major safety issue? 58, 000 miles is very early to have a problem such as this.

I am requesting a full refund of my repairs: $997.09. I tried to include scanned copy of my invoice, but this form will not accept a PDF. Contact me and I will send to you.

Thank you, Tracy Barnes

I purchased my Sorrento October 2013, my mileage is a mere 23, 000. I am a weekend driver and keep my car dealership maintenances only. I have never had any problems with my car just factory recall issues. Yesterday while opening my passenger rear door the handle came off in my hand. I went into the Springfield dealership (Scott Kia) and was quoted a price of $378.00 plus taxes. OriginalIy I was told that there was a recall on the handle; I rarely use my vehicle at all, let alone the back seat; I am currently holding the handle which is clearly a piece of inexpensive plastic, I feel this broken handle is a factory defect that I should not be charged for repair/replacement. I eagerly await your response regarding this matter.

Beaverton Kia Service Manager/Mr. Coder

I have had numerous bad experience's at my local Kia Dealership/Beaverton, I'm now on my 4th Kia since 2002, and I'm now leaning toward another Kia dealership or going with another brand of vehicle.

Here's just a few situations.Everytime I go in it seems like Nathan is the one to help me, he is always rude, impatient with my questions, and appears he is always inconvenienced every time I see him.

First situation: I went in to Kia with a partial flat tire, Nathan mentioned they would fill it up, to find out I had a nail in it, he then said there was a nail threw the sidewall, I would a need new a tire and by the way

because they are low profile I will need to replace all 4 tires, Not trusting what he said I went to Les Schwab where they fixed my tire, (NO PROBLEM) Very dishonest… KIA.

Secondly: I went in and saw Nathan asked about having an extra key made, I did not have key code, Nathan responded, without code, its computerized the charge will be $625.00. I told him all I need is a spare

key without the a fab, he again said they cannot do that it will be $625.00 we can't make spare key's. I said forget it that's crazy ! Again dishonesty~~ Went to Dave's Locksmith, asked if I could get a spare key made

and mentioned what KIA had said, He said of course and made me the spare key, and called Kia to let them know of their dishonesty, not the first time they have had many customers that had the same situation.

Thirdly :Lastly and most importantly ! After my last oil change with Kia, I went approximately 1800 miles to see my oil light come on went to Valvoline which was close, so I went in, no oil on my stick, they

did an oil change and mentioned maybe KIA did not tighten it down, maybe that's why I had this problem. Still not convinced that was the issue, took into KIA spoke to Nathan he said they would need to seal

the engine that I would to make an appointment. I called to make an appointment with the receptionist a (gal) answered, I mentioned what appointment I needed, she said no, I would need a computer

check, after bantering back and forth, I said forget it, went back in, saw Nathan again, after going another 1500 miles again no oil on the stick stopped at Jiffy Lube, same comment from Nathan maybe they did

not tighten it down, He said they would need to do the oil change for themselves, come back after 4000 miles, then they will do the oil change, then have me come back after a 1000 miles to see what was on the stick.

Again, I said I cannot go more than [protected] miles without losing all my oil. So I came back a couple weeks later to KIA, did the oil change came back, after the 1000 miles to find out that Nathan said the

Dipstick looks fine, and it is normal to put in 2 and half quarts per month ! I told him that's crazy I only have 75, 000 miles on it ! no, no that's normal, I have talked to mechanics and have cars at plus

100, 000 this is not normal, I feel Kia is trying to get out of my 100, 000 warranty, I'm furious, This dealership is not honest. ~! I have submitted this letter to KIA"S main office and to you as well, If this not

resolved, I will be calling the Attorney General and Better Business Bureau, Please respond.

Thanks Tina Sheller

I am an owner of a 2016 Kia Sorento. This is my 5th Kia Sorento. This is how much I love this car. I purchased my first one in 2004. My complaint is that the paint on my spoiler has faded to dull. This is the only area on the car that the paint has faded. I have been trying to get help for this for 6 mths when the managers in the service area where in transition. John Veltri, service manager at Courtesy Kia in Brandon FL finally responded and told me to email him pictures of the car so he can show to the regional rep. I did so and the response to my problem was they could not offer me any "good will assistance." I am not asking for any good will assistance. I am asking for Kia to stand behind its cars. Why did the paint fade, I never had this problem with the previous 4 cars. Why do I have to pay to get it fixed. I feel I am being let down and I did not expect this from Kia. Shame on you guys. I am pretty sure if you were in my feet, you would be as upset as I am. Please help me with this problem. Thank you, Aida L Hernandez

I'm owner of Kia Grand Carnival (VAA5656) and having a KV5. My insurance and road tax expiring today 25 April 2018. Quotation received from Eight Valuation Sdn Bhd and payment made on the same day via direct transfer.

Your officer incharge, Puan Nur Ellina told me that the road tax will be ready and deliver to me either Friday (20/4/2018) (afternoon) or latest by Monday (23/4/2018) morning.

I'm very disappointed till today, the road tax has not deliver to me kept by your despatch with no valid reason. Keep on following up and he promised to deliver soonest possible. Hope he will keep his word.

Lodge this complaint due to unsatisfactory services and all the hassle occurs. Hope Naza will be more responsible and deliver good service to their customer in future.

Appreciate your attention and action.

Thanks & regards,
Hazlina Hairi

My Sportage was brought in to Kia in Freehold, NJ on Monday, April 9, 2018. The following day I was contacted and told that I would need a new engine in my Sportage. The service manager told me it would take about 2 days for the part to come in and 2 days for the work to be done. After a week of hearing from no one, my husband contacted them on April 17th to be told that the part would not be arriving til PROBABLY April 29th or 30th. Why is it taking so long for the part to arrive and why would someone not call us to advise that it would be 3-4 weeks which I feel is totally unacceptable. Can I assume that Kia will pay my monthly payment on a vehicle that I don't have in my possession?

To whom it may concern, I am writing this with utmost disappointment and furiously.
I am an owner of KIA Optima K5 bearing reg no:W2413N.On an unfortunate day of 3/4/18 I met with with an accident and chronology follows:
1-since i was panic n hlf unconscious my brother called kia care line to tow the car for which they send a guy by the name of Shahril.
2-the guy as per his an authorized towing man of KIA did helped to tow the car to the police station to make report n after that send to KIA Glenmarie.
3-On 4/4/18 I called KIA Glenmarie to get yhe person on charge of Insurance and gave the PIC Khairol to follow up.
4-Since the attempt to contact Khairol was to no avail I called back KIA Glenmarie to get any other person as I wanted to settle my matter in no time and so they gave Mr Tim's no number.
5-called Tim and spoke and he advised what to prepare.(prior to that i Whatsapp him my policy to let him know my sum insured)
6-I went to KIA Glenmarie with my cousin brother to help me drive and met Mr Tim on 5/4.
7-Tim brought me to my car and explained KIA has declared my car is total lost.I asked if he is sure and he said yes because the total cost of repair exceed the sum insured.
(Do bear this is my 1st experience hence not pretty sure on the procedures)
8-He then humbly requested to send the car to franchise workshop where they will do on lower budget-though i was heavily skeptical n no other better option left i agreed.
9-I signed the claim form
10-On 6/4 Tim send me the pics of the car being towed to the said workshop herein by the name of MPV Bodyworks.
11-On 9/4 I callee my insurer herein Etiqa Berhad to do follow up and got the contact number of the Adjuster by the name of Victor frm Sanctuary n called him right after seeking his help to get to my car soonest.
12-He went to the workshop on Wed 11/4 afternoon and informed he will submit the report in a day or 2 herein he submitted on 12/4.
13-On 16/4 upon calling Etiqa to check on the status of my claim I was devastated to know the claim has declared under total lost.
14-broken down n emotionally haywired i called the officer in charge in Etiqa and told him I don't want my car to be total lost and he advised me accordingly.(in which to send the car to Etiqa's panel or under contract repair with MPV Bodyworks)
15-I called the workshop owner herein by the name of Adam Chong and asked him if he can do it under contract repair and he harshly hesitated giving many annoying n disappointing reasons and can even tell he cannot guarantee the car will be in any good condition.
16-coming to week 2 nothing has be done to my car and the workshop guy adamantly wants to get the car under total loss.
17-unable to handle the situation where i went on silent depression got the help of my husband to handle the matter.
18-He called Tim on 16/4 itself and asked him why such thing happening when he promised the car can be done.
19-With no confident with the workshop I called up Tim and told him I would like to get my car out and will send to Panel workshop.
He was ofcourse very harshly disrupted the call and said "ok ok ok ok ok give me your email add"(to send the release letter)
20-Since i was not able to be there at MPV Bodyworks on 17/4 2 of my cousing brothers was there to help me to get the car out.
21-waited and waited for Tim to send the email and with no response from him both my brothers left the workshop.
22-tired, exhausted, disappointed, furios was all i earned in just this few days because of KIA.
23-my husband was then contacted by Shahril (the towing guy)saying we can't tow the car out as this is his case and if still do we got to pay him rm1500!What on earth...i/we did not sign any form of claim defamation.
24-on 18/4 I called up KIA Glenmarie in intend to lodge a complaint on both Tim and Shahril.
Disappointed to know when I was told Tim is actually a sub contractor!
Oh what...how can a sub contractor deal with a customer directly?!
And no wonder he pushed me to send the car to the said workshop with personal interest.
25-The staff by the name of Zainab agreed this shouldn't be the case as Tim even attended to me he still has to submit the documents to Khairol to do the follow up.
(Oh my what am I going through?How much i regret investing in KIA.Even Proton was better service.)
And so Zainab gave her boss's no by the name of Zakaria to further my complaint.
26-under the expense of my valuable time i Whatsapp him and told him m out of coverage area attending a seminar.
Later in the afternoon messaged him to call me and he arrogantly can say he is down with toothache unable to talk but can Whatsapp.
He did not reply me in a proper manner how he should to a customer and no offer to even to apologize.

I guess enough said and the rest i will prove it to the necessary channel with all the whatsapp screenshots.

Now I am lodging complaint:
1-on KIA Glenmarie for violating the whole procedure by allowing a sub contractor to handle the customer and not adhering to proper SOP before declaring the car is a total loss.A customer should be notified 1st by KIA on the matter by showing the report.
The sub contractor himself claimed the car is total loss without the adjuster.
MY QUESTION:My car hit a lamp post and are you telling me your product's reliability unable to handle such damage that it need to be declared as total loss as per earlier claim by the sub contractor and the current workshop?

Next my complaint and seeking for a proper explaination and to asnwer for all the losses i endured:my time, energy, my physical and emotional exhaustion, the duration of time my car stranded at the workshop which delaying the whole repairing duration hence need to pay extra cost for renting a car, and the problem i need to endure to resubmit the whole thing.

I went today 16/4/2016 for the periodical car maintenance, and I informed the Engineer that there is a sound when I use the brakes.
I received my car, and on my way home I discovered the the the same sound is existing.
I called the maintenance center, and informed the Engineer that the problem was not solved. he informed me that they have asked for brakes pads to replace the existing, and this will take from 45 days to 3 month to have available!
1- Why I was not informed when I have received my car?
2- How come that they are the agent of Kia in Egypt and they do not have spare parts available?
3- I am worried and concerned that brakes pads could spoil the brakes disk.

I would appreciate installing the brakes pads as soon as possible.

Thank you for your support and consideration.

Name: Mohamed Abel Moaety Mohamed Yassin
Order No, : K6168
Reservation code: S07005 - 9 AM 16/4/2018
Email: [protected]@hotmail.com
Mobile No.: [protected]

So I got a warranty on my car until I hit 112 thousand miles . I have smoke coming from my engine and I took it to Kia and they said they won't fix it until I have everything else fixed knowing I have the warranty. There really trying to get me for my money. What's the point in a warranty if they won't fix it. I need answer I went to them a couple of times about the problem and they keep saying they same thing. They want me to fix everything there that's not even under the warranty before they fix what is under it.

Kia Service Manager, Beaverton Oregon

To whom it may concerne, I have had numerous bad experience's at my local Kia Dealer, I ‘am on my 4th Kia and I'm now leaning toward going with a different brand. Here's a few of my situations.

Nathan who is one of the Tech's is always rude, impatient with answering my questions, appears inconvenienced every time
I go in…

First situation I went in with a nail in my tire, Nathan said it could not be repaired it's through the side wall and I would need to replace all 4 because they are low profile, I had them fill it up, instead he quoted me a price, I decided to go to local Less Schwab who fixed my tire no problem, I drove on it for a year.

Secondly, I went in saw Nathan asked about having a key made for my car said it would be around $625.00, I mentioned I didn't need the Fab key just the key to start the car, as a spare, he said they are computerized and cannot just do a key. I left went to my local locksmith Dave's Locksmith, No problem, made me a spare key, they called Kia to complain about Kia not being HONEST.

Lastly, Shortly after my last oil change with Kia, I didn't even make it to my next oil change only about 1800 miles, my oil light went on
found the nearest place to pull in which was Valvoline, they said I had nothing on the stick maybe Kia didn't tighten it down enough. I then took into KIA mentioning what happened, Nathan mentioned they would have to seal the engine I would need to make an appointment, tried to made an appointment with the receptionist explained my situation, No you need a computer check not a seal. I GIVE UP, I said forget it,

Went back in saw Nathan in the mean time I have went through 4 times having to stop when my oil light is on at Jiffy Lube or what's ever close because I'm afraid of blowing up my engine. Still only about 1800 miles nothing on my stick.

This was Nathan response, Jiffy Lube probably didn't tighten it down, I mentioned to him you were going to seal the engine.

No no, Now we need to do the oil change come back and then we will have you back at 1000 miles to see where we stand.

Took it back, afraid that I would run out of oil again, Kia did the oil change came back in 1000 mile he said it looked perfect and it normal when you have 75, 000 miles to have to add 2 and half quarts every approx. 1800 miles.

That's crazy I told him, ~~~ I have had 4 KIAS all over 100, 00 miles never had such problems, I need help with this. I feel they just don't want to fix the problem because of warranty and the high mileage. Kia offers a 100, 000 they need to honor that, and fix my car.

Please help

[protected]

I am writing to you in the hope that Kia Motors South Africa will take responsibility for their obvious manufacturing defect and shocking customer service.

The details of my car are as follows:
* 2014 U Kia Sportage 2.0 A/T
* Mileage: + 67 500 km
* Full service history

I have had an ongoing problem whereby my engine warning light comes on and off; together with the car revving by itself and lurching forward - for over a year.
Kia Tygervalley Multifranchise in Stikland, Cape Town, keep telling me it is a map sensor problem. They replaced this part over a year ago - and despite it being replaced - I have still had this ongoing problem every 2-3 months. Everytiime I take it in, they say reset the error and send me on my merry way.

3 Weeks ago today, I took it in again and told them that I refuse to drive the car until this problem has been resolved once and for all. I travel approximately 500km every alternate weekend, with 2 little kids in the car - and I refuse to just believe that nothing is wrong. Surely you have to heed the engine warning - how do I know it isn't something else that is serious and that could be fatal?

The service manager, Imraan, told me point blank that he cannot do anything else, other than reset the engine warning light ... in other words, ignore that the problem exists. He has washed his hands clean and told me to take it up with Kia South Africa.

Even the dealer principal at Kia TygerValley Multifranchise, Eugene, has told me that he would follow the instructions of Kia South Africa. Since then, he has also avoided all my calls.

So I contacted Kia South Africa customer service and spoke to Fiona. She told Kia TygerValley Multifranchise to submit all their technical reports and then her technical team up in Joburg would work through it and tell the Stikland dealership what to do. They said they'd get back to me.

Eventually after giving me the run around, I asked my father to be the contact on my behalf. Fiona avoided my father and eventually sent an email saying that they are going to replace the same part - the map sensor - which they did a year ago and that didn't work. My car is still at Kia Tygervalley Multifranchise - after 3 weeks. They say that the part is arriving from Korea sometime next week.

So, ultimately, I don't believe that Kia South Africa are taking responsibility for an obvious manufacturing defect. If they could have solved the problem, they would have. Instead, they have given me a rental car, from EuropeCar for the last 3 weeks.

And the worst part of this all, is that when I eventually get my car back, how do I know that it is safe to drive? The car manufacturer themselves don't know whats wrong, so are they just going to reset the warning light and send me merrily on my way - driving long distances with my 2 little children?

Over and above that, I am unable to reach anyone at Kia South Africa. They ignore my calls and are permanently out of the office. The CEO of Kia South Africa - Gary Scott - is uncontactable. They keep sending me to Fiona - who refuses to answer my calls. Since the dealership have told me they can't do more, they refuse to help me too.

Here are all the contact details:
* Kia TygerValley Multifranchise branch Tel: [protected]
* Kia Dealership principal: Eugene Tel: [protected]
* Kia South Africa: Fiona Tel: [protected]
* Kia Headoffice: Gary Scott Tel: [protected]