KIA Motors
reviews and complaints

We bought our 2022 kia carnival vin #kndnb4h38n6138377 at kia of glendale in about 6 moths ago.

On the same day we sign the lease contract we notice there is a big crock on the left driver side on the front windshield. We at the dear notice the seals representative about this crock and he promise to let us know when can come back and change this windshield.

Couple of weeks passing by no one contact us. I decide to go myself with the car to the dealer to ask when we are changing the front windshield

The guy at the service center check again the windshield and told me since this car is new in the market there is no spare parts, and we will have to wait.

Now 4-5 month passing by there is a new crock start and it's become bigger and bigger at the middle of the windshield.

I never had any problem before with kia and this is my third car from kia

Hello

I’m farzan and I’m here to inform you about my self , im a designer and I really love to design cars and these things for Kia Motors so I wanna get your feedback well maybe I can work with Kia Motors

Regard’s Farzan

I have a 2018 Kia Forte that self destructed after 3 1/2 yrs. I was told by two different mechanic that the transmission wasn’t bad, the engine was bad, there was an exhaust issue with the catylitic converter, the engine oil spilled into the plugs the can shaft crank shaft sensors Jeep going off. All at once. I paid the dealership for a new transmission and the car is still doing the same things. The world car kia dealership has lied to my face regarding f the issues with the car and gave now washed their hands of it. The car didn’t even last the term of my loan. I’m going to the attorney general in my state to report them.

On or around 5-16-22 at 11 am I went to the Monroeville, PA Kia to buy out my lease. I had an appointment. The sales person assisting with the paperwork, Marlan Cowan, ended up driving me home since I was told I had to leave the car for a safety check. On the ride home the conversation was a getting to know you. Then, we started to talk about the economy. He had voiced concern to me back in the showroom that business is bad and cars are expensive and hard to find. We picked up on this conversation. He told me that he used to sell real estate and it also became too expensive with little supply. Despite these revelations we had a difference in opinion on inflation. I mentioned that the economy was not that bad and inflation was due to the war and supply side issues. He took offense to this comment as he is an anti-Biden guy. I remained calm, but he blew up on me. He got belligerent and started to yell at me. I said take it easy, we simply disagree. He went on with his rant, quite unprofessional. I will never go to Kia again because of him. He is the typical angry white man that wants to blame everyone else for his problems. I was simply a customer! Do with him as you desire. Sam Kramer.

Car only 2 yrs old having problems with motor they message me not even a yr into saying they can't honor their service contract car is running bad motor is going $22,900 remaining in payments don't understand already it's going this car is sour a lemon Kia needs to step up on this situation car should last more than 2 yrs heck I'm in a five yr commitment with this vehicle

We purchased a 2020 Kia Soul GT in Stuart Florida, however we live in West Palm Beach. We asked the selling dealer if the additional maintenance plan we purchased would be honored at any Kia service center. We were told yes. For the last two years we have had nothing but issues getting our Kia serviced at Greenway Kia West Palm Beach. We have been told to take it back to Stuart which is 30 miles from us. This is absolutely ridiculous and every time we call Fidelity the Greenway Kia takes their payment after we spend the extra hour there waiting to get basic maintenance done. Unfortunately we do love the Kia but will most likely never buy again and regret the two that we have now. The Greenway Kia has informed my husband that he will have to pay additional fees as they will not accept our plan that was sold to us by KIA!

Currently my Kia Soul has been sitting at Jones Kia in Belair Maryland due to Engine Issues that my local mechanic diagnosed. My car has not been touched or diagnosed by the dealer and I keep getting the running around. On Friday 5/20/200 I was asked to send proof that my Kia has had regular oil changes. I provided needed documentation of oil changes and other services including a check engine light issue. I am told they are waiting to hear from Kia in order to move forward. I have 61,000 miles on my Kia and a 100,000 mile power train warranty.

What is the hold up? I need my car. So far it has cost me $440.00 in a rental car for 4 days including a $300.00 deposit which I will eventually get back. Jones Kia promised me a no charge rental. However, when I arrived to pick it up was told they had not heard from Kia to approve any work on my car so therefore would have to pay.

This has been a nightmare.

Today I am searching for legal representation. I've had it.

The "Refill Inverter Coolant" warning light is now perpetually ON. My dealer advises that this is a recall issue but to date KIA has no answer to the problem and no recall notice has been issued. This really is not satisfactory -- what action I can take as I fear that one day the warning will not be a false warning but a reality and the engine will be damaged. I understand that the issue has been noted for about six months, albeit my warning lights have been fluctuating on and off for about two months but are now perpetually ON.

With this issue, I am unable to sell this car, the first KIA I have owned, so I feel very strongly that some sort of compensation should be paid.

Please advise soonest

March 30,2022 noticed paint peeling from left driver side post.

March 31, 2022 called Kia Motors and notified them of the paint delamination problem. I was instructed on how to start a claim. Was told to take to Kia Dealer for inspection & repair cost, then call back to start claim.

April 11, 2022 took Sorrento to Kia dealer body shop for inspection and quotation for cost of repairs. was told this is a common defect with the pearl white paints and the preparation of substrate before painting at factory. on

April 13th I was emailed written quotation for repaint cost $700.

April 14, 2022 called Kia Motors, representative gave me a claim number to upload all documentation too to start claim. The next day tried uploading to the given claim number with no luck. Called Kia and they said claim was closed with no explanation, representative said she would reopen claim so I can upload again. After several attempts upload failed.

April 23, 2022 made online claim through Kia website, uploaded my documentation and photos, was given new claim number and received notice Kia would be contacting me in a few days. I never received a call or email from Kia.

May 13, 2022 after two weeks of not hearing from Kia, I decided to contact Kia Motors. I was told by Kia representative that thy wouldn't cover cost or even split cost of repair due to vehicle being out of warranty.

I brought my 2015 Kia Optima Turbo to Dean McCrary Kia located in Mobile Alabama, it seemed like the turbo went out, I DROVE the car to the dealership. The technician then DROVE it to a parking spot, I was asked for receipts for oil changes which I provided , after a week of calling, going to the dealership and leaving messages I was told nothing, finally I got in touch with them and the told me my turbo went out because my engine is locked up (remember I drove it there and the technician parked it) and even though my warranty is still good (odometer is just over 54,000 miles) it needs a new motor and Kia might not honor the warranty (the engine was not locked up when it was dropped off)

April 22,2022 the heating system failed to blow any heat into the cabin. The blend door failed. This Sportage is only 5 years old; Kia needs to stand by this faulty blend door. The cost to diagnose this problem was $125; then to replace and install the blend door assembly 97157 3T000 was $378.86.

This blend door part is of very poor construction and the costs to install was highly expensive... Kia needs to refund the owner due to this faulty blend door.

I expect to hear from them as I expect better engineering for Kia.

On May 7th 2022 I visited Kia of Ocala. I was in need of a vehicle but wanted to be sure I was making the right decision and buying something I plan to keep for years to come. I test drove a new Kia Sportage Hybrid. The vin ends in 7013927. The sticker price said $32,660.00. I loved the vehicle! I knew the MSRP sticker didn't have the markup yet and I knew it would be a few thousand dollars more with taxes and such. I wanted to talk to someone to work the numbers and see where my payments and 5k down payment would get me with a 786 credit score with no trade in. When I went inside, my sales guy told me the dealer markup went from $32,000 up to $48,000! Are you kidding me!? That is before adding taxes and fees to it as well! How is that legal?

Anyway, I said I would not overpay for a vehicle like that and asked if there was any budging on that markup. I was told "No." by 2 different salesmen. I left. I ended up buying a new VW Taos that I don't love anywhere near how I did the Kia Sportage Hybrid I drove. I got curious and checked the Kia of Ocala website to see if they sold the sportages yet. They have not. So I cold called and talked to another sales woman. I asked about the exact Sportage I drove and how much the dealer markup is on it. She put me on hold, asked her manager, and came back to say it is $38,000. That is what I expected when I was physically onsite and would have been willing to pay. You can imagine my shock and anger finding out that I could have ended up in the vehicle I actually wanted instead of a subpar one because of a RIDICULOUS dealer markup to 48k from 32k...that turned out to be a lie/SERIOUS misinformation. 

I purchased a 2020 Kia Telluride in Nov. 2019 equipped with Pirelli Scorpion Zero tires from the factory. Today the car was serviced with 18,522 miles, and the inspection reveals, the front tires have 8/32"tread and the rear tires 3/32" tread. According to Pirelli's specs these tires should last 3-8 years and/or 50,000 to 65,000 miles. I have always heard Pireilli tires were considered to be a highly rated, above average tire, but this leaves me less than impressed. I am a 73 year old female driver, who drives to work and locally to shop or run errands, therefore one would think these tires should have lasted a lot longer than this. I have the car serviced every 3,000 to 5000 miles with service records available, and I find myself disappointed in needing to purchase new tires this soon. I have contacted Pirelli on a warranty and because they came from the factory they do not have a warranty. I am not sure why that should matter but there is nothing I can do. I have owed 4 Kia's and am very disappointed that I placed in this position and expense. I hope there is something Kia can do to help

stuck in park dealer tellig me it would cost about 2000 dollars believe they are ripping me off have only 54000 miles on car when i went to dealer they said it would be about 150 dollars i am a senior on a fixed income this is not my first kia but will be my last dealer was Fuccillo kia state street schenectady ny

My 2014 Kia Sorento went into limp mode on April 9, 2022 and I had to have the car towed to Gettel Kia in Bradenton, Florida on the same day. My car was not placed on the diagnostic machine until April 19th. At that time I was told my car needed a part that was on backorder and there was no date as to when the part would be available. My car was used when purchased (from Gettel) so I did purchase an extended warranty. I have been told the extended warranty expires sometime May 2022 and that my claim for the issue I am having with my car is covered by the extended warranty and was done at a time when my account was still active so would be covered. I have been told the part on backorder is a PCM and has no ship date. I was told that on April 22nd. Since then I have tried texting and calling to find some sort of update and as of this writing I have not gotten any response either by phone or text to the status of my car. I'm curious how long a Kia dealership keeps a car before they try to find some resolution? I have been a very devoted Kia owner owning four (including my Sorento) over the past twenty/twenty five years or so and have never had an issue until now. I should note this is not the first time in the past nine months that my car has gone into limp mode. The last time it did - September 2021 - I was in Atlanta, GA and had to have my car transported back to Gettel Kia in Bradenton, FL. At that time I was told I had gotten bad gas during my travels and had to pay for the repair and all the costs associated with getting the car back to Bradenton myself. At this point I am starting to think there may be an underlying issue that wasn't found initially and now am being "punished" in some way. I was informed at one point that the 2014 Kia Sorento had had a recall on their engines; but I have been told that it is not the engine in my Sorento. This is something that I am beginning to think is untrue. At this point I would just be happy if someone would follow up with the backorder of the part every week and update me on some sort of anticipated time frame.

I was driving my car 2016 Mazda 5 was having problems with car about 915 and abs light engine light going on so I was trying to get to west islip Kia put foot on pedal nothing so turned car around and went to Amityville Kia was not happy but oh under new management so I was interested in soul really want turbo but Amityville dealer didn’t have it but I know west islip did but I guess loss money if they called so now the first offer for my Mazda was 2500 than 3000 ok the man on phone said 3000 now my head spinning numbers thrown at me my salesman disappeared other customer shows me little on car test drive now the financial guy says my credit is in the 7 I said no no it’s 811 I know I checked on capital one so bottom line I got screwed didn’t like it at all like I said my payment was 360 and laste nite I go see paper work and what the price ore month Is 460 something of course I went and we’ll the financial man and the other dude with the 3000 for trade in wasn’t there but funny my trade in on lot for 15,000 dollars really feel like they took a advantage of me I have nobody my parents are dad my husband dead my sister dead I really feel like they did me dirty I’d really don’t even want to go there for my service for car I’m just so unhappy I can’t even enjoy my car

My 2012 Kia Forte is apart of the Fire engine recall. The Lee Johnson Kia dealership in Kirkland has had my Kia Forte 460 days out of 530. 4 engine replacements and countless other repairs. Refuse to repurchase my vehicle or offer me any other recall remedies. Below is a timeline of events.

9/24/2017 Purchased a 2012 Kia Forte SX Koup from the Kirkland WA Lee Johnson Kia dealership with less then 9,500 miles.

I am lied to about the history of the vehicle (actually purchased at auction) and I am asked to come back over a week later and resign/ renegotiate a new sales contract. (Bushing period violation RCW 46.70.180).

I purchased a 60000 mile 5 year extended warranty. Purchase price of the vehicle on service agreement is incorrect. I have 2 "retail installment agreements that are both dated 9/24/2017. 10/11/2017 is when the second one is signed. No signature on my extended warranty agreement.

10/31/20 Vehicle has"catastrophic engine failure"at 48,000 miles while I am driving and dies, leaving me trapped inside with engine smoking in the middle of a 4 lane highway. Fire engine has to be called and police officers have to do a" pit maneuver "to get me out of traffic.

Extended warranty company charged for 1st engine replacement even though Kia has already publicly acknowledged my make and model is having engine problems like this.

Vehicle is out of service from 10/31/2020 - 12/18/2020.

2 Engines are replaced during that period of time.

January 27th 2021 I received the official recall notice in the mail notifying me that my car has been affected and Kia's plan to remedy any affected vehicles with" a reasonable number of repair attempts, repurchase or replacement "4/26/21 Car breaks down again while going 70 miles per hour down the freeway. Engine is replaced again. (3rd engine)

Out of service from April 26, 2021 until September 28th 2021 (155 days).

May 6th 2021 I have an accident in a 2017 Kia Nero l had been provided by the Kia dealership. I was at a stop light when I rear ended somebody because my power steering had gone out. I find out later that there was a recall for that particular make and model and it had to do with the power steering going out and causing accidents at slow rates of speed. I tell Kia what happened, I tell the manufacturer what happened, and I tell my insurance company what happened. No one does anything. Greg the service parts manager actually yells at me When I tell him what happened and why I got into the accident And refuses to provide me with another loaner vehicle even though I tell him that I was recently diagnosed with a disability and need transportation for appointments. I have to call Kia America and have corporate call him and reiterate their policies and procedures to allow me another vehicle to drive.

At this point Greg and I do not get along and every time he does something unethical or unfair, I call Kia America and corporate calls him and tells him to do things differently. I can tell this makes Greg very angry.

At this point I have started questioning my rights and the legal length of time my vehicle can be out of service. I mentioned the fire Engine recall and no one acknowledges that these problems are A direct result of the recall related issue. I mentioned the recall remedies and express my Desire to have the car replaced or Repurchased.

Greg unofficially tells a sales guy that he is only willing to give me $2000 for a trade-in.

The loaner vehicles can only be driven up to a 50 miles per day, I have 2 emotional support puppies that need daily exercise but are forbidden from being in a loaner so I am unable to take them to the dog park everyday, or doggie daycare for socializing, or too the vet, or too the groomers, etc. Their quality of life and training has suffered the most because of this.

I start talking to Kia corporate about their obligation to repurchase or replace my vehicle pursuint to my state's lemon laws. I call probably 50 times in 2 months, I am promised that I have a case and that it is being looks into, Only to call back a few weeks later after not hearing anything and being told that no one actually filed a complaint and there's no record of me ever calling. I am told that my case is going to be sent to the escalation unit and a case manager will be in touch with me shortly. At this point I'm waiting to speak to corporate and I'm hoping they will help me because Greg the service parts manager is being as difficult as he possibly can be about replacing or repurchasing my vehicle. At this point it's late September and I have lost all faith in my 2012 Kia forte. I do not feel safe driving it, I have lost total trust in the kia dealership and its ability to fix my vehicle And I have expressed several times how how scared I was it was to drive it and how badly it was triggering my disability. To no Avail.

The out of pocket costs have now made me default on my car payment Of which I had had a 100% payment history for almost 3 years up until then. My credit score takes a nosedive because of this and I am unable to rent or be approved for an apartment or qualify for another car loan. I still have not heard back from a case manager and so I am told through a sales guy that Greg Said I can use my forte as a trade in at a value of $2000 Which is way below its actual trade in value, Which doesn't matter anyways because my credit at this point will not get me approved for approved for a car loan again.

September 2021 I pay $1978.00 out of pocket for my $1000 deductible for the loaner accident and a new clutch replacement. Greg charges me sales tax on my $1000 deductible.

I try calling my case manager in early October 2021. I reach her voicemail and I realize that my case has been escalated to a woman who is on vacation and will be out of the office for the office for another 3 weeks. Frustrated at this point after trying to get ahold of someone for over a month and calling most everyday, I retain legal representation. The legal representation I retain Specializes in in magnusson moss act violations.

Late October of 2021 I finally get ahold of my case manager in the escalation unit. I explained to her the situation and tell her the FEDERAL lemon laws that are being violated And about recall remedies since my car is officially part of the fire engine recall. I tell her I do not feel safe driving my Kia forte and I would like the vehicle to be repurchased. She becomes extremely rude on the phone, Completely denies that my car has anything to do with a recall, Accidentally let's slip that my car was purchased at an auction Which is the 1st time I'm hearing of that since I was told this giant elaborate story by the salesman about my car, about where it came from and then she hung up on me.

Every time I get into a loner vehicle or I get a rental from enterprise there is never a specific day in which the vehicle needs to be returned because my car is always spending unpredictable, long amounts of time in the shop.

Kia continues to find things that need to be fixed That are an out of pocket cost for me.

At this point since my life has been put on hold and revolves Only around the Kia dealership and it's repair schedule, I am unable to plan anything and I and I am missing out on business opportunities, new living opportunities opportunities, family events, vacations, I miss memorials for people who have passed away from covid, etc. I can't afford these out of pocket costs because I'm on a fixed income due to my disability and All of this stress is making my life unbearable.

My car breaks down again in late October. I am told that it will take at least a week to repair. I get a loaner from the enterprise location. I have it for A-day or 2 until I receive a email from Ronnie at corporate America Reminding me that she is spoken to the service department and my warranty does not cover the cost of the most recent fix it needs and I will need to pay out a pocket. I respond with the letter from my attorney's office and request All correspondence be directed To my attorney moving Forward. Within 20 minutes I received a call from Greg and he told me I needed to bring the vehicle back to enterprise immediately because my vehicle was ready for pick. At this point I feel like I'm being retaliated against for asserting my rights because every time I do I seem to face some adverse action from either Greg or Kia corporate. I text Greg explaining how badly this was affecting my mental and physical health, I explained that I was working nights in the city and the car was not not reliable or safe enough for me to drive alone at night. I express my terror of driving the Kia forte again to him. To no avail. Out of fear for my safety and since I had been told that I would be in this loaner for ATLEAST a week originallly I kept the loaner for a few days just so I could go to work but then Greg refused to pay for any of it and stuck me with a $600 bill from Enterprise.

I am no longer represented by an attorney. Kia offered a settlement of $3000, included that I keep the Kia forte and they would continue to fix it And provide me loaners so I can continue being being held hostage, And I would sign an agreement That's provided I never Speak of this settlement and I never get an opportunity to sue Kia again.

I declined that offer.

My car broke down on the freeway at 11 o'clock at night while I was going 70 miles an hour Again on November 22nd 2021. My car has been at the kia dealership now getting a 4th engine installed since then. Greg was reluctant to give me a loner at all and in fact told me he did not have one available, contrary to what his sales department had just told me. I have been driving a 2018 Kia Cadenza with a giant 3 foot long crack in the windshield for almost 3 months now.

About a month ago I was informed by Greg That he had received a camera traffic ticket infraction in the mail For my vehicle. The ticket was $250. I explained to Greg that it was a non moving violation and would not affect insurance rates and he was not obligated by law to give them my information. All he need to do was sign the paperwork and they would send it to my address where I would take care of it myself. A few days later I called Greg to get an update on the ticket and He told me that,"he just went ahead and paid for it and that I would pay him back $250 when I came to pick up my Kia".

It is situations like this that I have been in with Greg and with employees at the kia dealership that make me also feel like I'm being discriminated against based on sex for being a woman.

I have been spoken down to, belittled, embarrassed, And feel completely helpless at this point. I cannot imagine any man being treated the way that I have been treated. In fact I don't know one person that has had to go through the amount of repair attempts and endured the terrible treatment I have received.

I want to be compensated for the amount of time this is cost me and the opportunities that have been lost to me because of this.

On 4-4-22 I was Driving to work when I notice that my front Right tire was low on air. I made it to work and decided to put the spare on after my shift was over. I got off work around midnight and had to call the Kia 24 hour road side assistance. It was then brought to my attention that there was a special key needed to remove the tire and put the spare on. Kia did not provide me with this key so we could not put the spare on. The gentleman from a roadside assistance decided to put a can of fix a flat in my tire and told me that I was completely safe and fine to drive at the 25 miles home. At this point it was around 1 AM and I got on the freeway and in about 60 seconds I watched my tire pressure go from 39 down to 9. I barely made it off of the freeway in downtown Seattle where I was able to park on the side of the street. I sat there for 12 hours. I called roadside assistance 20 times and and could not get any help with a tow to my home with the vehicle. They were trying to charge me $350 even though their policies online state that if an"authorized dealership is closed that they will make an exception"I was promised that tow trucks were being sent out and then they would cancel. This literally went on for 12 hours. At 5 AM my car ran out of fuel which meant that I could not turn at the engine on which meant that I no longer had any heed and it was 35ﾟ outside. At around 9:30 Am I called the Kia dealership in Kirkland to let them know about the situation because I would be needing another loaner as soon as possible. Greg refused to help me until I was able to get his car back to the dealership. Miraculously my Kia forte was also ready. I explained to Greg the situation and that I had been sitting in my vehicle for 12 hours with no heat and had somebody coming to pick me up to take me to the dealership. He still refused to give me my vehicle until his was returned although I explained to him that 10 different tows had been sent out and never arrived. No compassion or empathy on Kia's part as usual For the situation they had just stuck me in for the last 12 hours. As I was on my way to the kia dealership I was informed that my battery was dead in my forte. When I arrived at the kia dealership I was also asked to pay for the tire on the cadenza that was flat, that I might be liable for the car running out of fuel even though I had called Kia roadside assistance and that 4 separate fuel Orders had been sent to be delivered to me and canceled.

These situations that I have been put into from Kia over and over and over again are completely unacceptable. Kia has shown me over and over and over again that my safety and my well being and my property is completely insignificant and unimportant.

After knowing exactly what I had just experienced over the last 12 hours Greg had the audacity to then tell me that he was willing to jump my battery and that I"would need to drive straight home without stopping anywhere because it might not start again". So after being stranded for 12 hours in the middle of downtown Seattle by myself he was more than happy to just send me on my way knowing that I probably wouldn't even make it home safely.

I opened up yet another case with Kia Corporate to have the vehicle repurchased. The case manager assigned kept sending me emails denying my request but the information she kept providing me with that she was basing her decision off of was completely incorrect. I was finally able to speak to her on the phone last week and realized that the information she was being provided from the dealership and from Corporate was false. She didn't know about the amount of engines that had been placed in my car, she didn't know that my car was apart of the recall, nothing. Kia had provided her with an entirely different story.

She told me I could send all of the documents I had to an automated email address. I sent over 70 documents. It has been almost 2 weeks and I have reached out to her daily to know avail. After spending 4 hours on hold today with Kia trying to get her supervisors number, she called. She was denying my request again and before she could provide me with an explanation, the call dropped and she hasn't tried once to call back or answered a single phone call from me. My extended warranty company sent me the independent report from their adjuster from 1/31/22. Greg told the adjuster several times that engine number 2 and 3, were covered by kia because they qualified under SC200 (fire Engine recalll)

I purchase a 2017 kia sportage in December 2017 at FRIENDLY KIA PORT RICHEY. FL

A month and 1/2 ago my wife notice the passender front door BLACK BUTTON WAS MISSING.I know you have had issues with that

I to a local KIA dealer near me,they said the whole door handle has tp be replace and because my 5yr warrenty expired in December 22, 2016 when i p[urchase it and i would have to pay $603 dollors for the whole replacement .

Well i called kia in california 1 month ago the girl i talk to said she would put the claim in .I called back the following week, it was lookedat yet? then i called back the following weekl,the same thing.The reason in typing this is because im too upset and i would not be to nice on the phone there is a code # they gave me but i do not know where i put is with my name and address you will be able to find it Joseph Romagnano 1791 Huckleberry st [protected]

iM A Loyal Kia customer kia Sephia,Roundo,2012 kIa Rio.2012 kia soul EX, 2013 kia Sportage lx 2017 kia spotage EX 2021 KIA FORTE SPORT

My car was towed in on Wednesday April 6th and because I had to catch a flight; the person I spoke to told me to write my name, phone number and put it on the dashboard, and I left my key in the driver's visor. I first spoke to Arturo the following day and talked about the issues with the car and the recalls that needed to get done. I then get a notification Saturday (April 9th) that the technicians could not find my keys, so I explained where to find them.

Then on April 13th, 1 week later, I get a call about an estimation. I declined the estimation and asked about the recall services. Arturo did not know if anyone has found the keys yet, nor did he know the statues of the recalls, but assured me that he was going to call me the following day. I did not hear back from him until Thursday the 14th after texting him that the keys were found.

I hear from Arturo next on Saturday the 16th asking me when I was going to pick up my car. I was confused and reminded him that I was still waiting to hear back from him about the recalls. In which he told me something like 2 of them were done and he thinks they are still working on 1 of them and he'll call me once it gets done. Comes Tuesday the 19th I get another call asking me about when am I picking up my car, and again I told him that I was waiting to hear back from him about the recalls. I hear nothing until Friday the 22nd where I am told by Arturo that the car is at some storage unit AND eventually finding out that none of the recalls were fixed. I drive to your dealership on Monday because I wanted to see all the paperwork that took place. Paid $189.95, because he discounted $20 for having my car 2 AND A HALF WEEKS, and NO REAPIRS were made, in order get my car.

I have no idea when my car was transferred to that storage place or for how long, but judging from how dirty and splats of (I do not know what), that I car had to be sitting at that storage unit for a while. And I must wait to pick up my car because you all have to transfer it back to the garage. Saturday comes and I think it gets transferred but you all were about to close and Sunday you were closed, so I had to wait until Monday the 25th.

AND on top off all that. When I go to pick up my car the window on the passenger side is all the way down, and the driver side is halfway down. I get in my car and it is dirty and dusty... DUSTY! THEN I am told that they do not have the key to my car, so I explain that the there has to be keys somewhere because the windows were down and I was told that reason the technician could not do any of the recalls was because the car was too shaky, and since the clutch did not work properly; they could not drive it back and forward to have the system do a run through.

The keys were eventually located, so I go to turn on the car. Just to find out that the battery is DEAD, AND that battery is just year old. (COULD YOU IMAGINE MY FRUSTATION AT THIS POINT?!) Some gentleman does jump start the car for me. I am now waiting for the tow truck and am immensely frustrated. I start to push the car by myself because it is wedged in. Eventually another older gentleman comes by and offers to help push the car with a machine.

I was finally about to talk to Manuel Salinas (the manager) on April 26th after leaving a voice mail and email. I was then told that he would give me a call back the next day. I have them left another voicemail and email before I went on a business trip and still have not heard back from him. Since then I had to replace my battery because it would not take a charge. I do not know who else to speak to about this on going issue.

This took place at the Kia in downtown Los Angeles.

Case [protected] on 2016 KIA Sportage 2016 purchased 11/2015. Blue tooth/GPS unit became defective in first year. Reported problem 08/10/2016 (odometer 9078) and 01/31/2018 (odometer 23764); dealership claimed they found nothing wrong, blamed my phone. As of 2022 (odometer 64790) the blue tooth/GPS unit now shows the date 2000. Technicians could not fix the problem and advised having the unit replaced. A service rep advised me to call the corporate headquarters and file a claim to get the unit replaced under warranty since the problem started when the car was still under the bumper-to-bumper warranty. Since I called to submit the claim in March 2022, the representative, Steve, has NEVER followed up. I called at least four times and emailed at least 3 times. Other representatives said they would pass messages to Steve. Elisa on 04/15/2022 said she would send a "good will request" for $616.80 ($595.00 for the part and $41.80 for labor) to have the unit replaced. She said it would take 48 hours for a response and another 48 hours if needed. No reply was received. 04/25/2022 I called again. Pam finally answered and said that Steve had denied the claim but gave no reason. She would put in a request for Steve to follow up the next day. As of today 05/07/2022 I have had not response.