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CB Car Dealers KIA Motors Complaints #1522-1541
KIA Motors

KIA Motors review: customer service

M
Author of the review
10:31 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I was approached by a salesman at kia in visalia and I let him know I would like to test drive the kia optima and of course he was very nice to begin with I believe his name was anthony. He insisted on checking my credit before anymore small talk and once he seen my credit was not very high his attitude changed toward me real quick. He then kept asking me questions whats my budget what kind of payments was I interested in with attitude his curteousness went out the window and it upset me I asked why he was not letting me test drive the car I wanted and he kept making excuses. I finally said he was jerking me around now that he seen my credit was not up to par his politeness was gone. I told him to just let me see what I won on my coupon the dealership mailed me and he said under his breath probably just a 5$ gift card and I said ok, well he went into an office and out came the manager supposedly because he did not seem to care that I was upset on how I was being treated. He already had a giftcard in hand as if I was going to win anything else and come to find out when I went to use the gift card it had zero balance. I am very upset at this dealership they were rude and insensitive to my feelings I felt like because of my credir I was not good enough for their time. If someone has been treated unfairly for their race I felt that bad and it was a horrible feeling. I will never go back their again and I hope this helps someone else so they will not be treated like this.

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  1. KIA Motors Contacts

  2. KIA Motors phone numbers
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    Mexico
    More phone numbers
  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 02, 2026
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KIA Motors Category
KIA Motors is ranked 4 among 631 companies in the Car Dealers category
#02 Ford Ford #03 Mercedes-Benz International Mercedes-Benz International #04 KIA Motors KIA Motors #05 Hyundai Hyundai #06 Honda Motor Honda Motor

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