KFC
Reviews and Complaints

everytime we go to the local kfc for a chicken pot pie, they say they dont have any ready and its 20 minute wait. this happens between the hours of 4:30 pm cst and 7:00 pm cst. i would recomend that if this product can not be served in a timely manner, that it should be removed from the menu !

thank you for time

After waiting 15 minutes at the counter to be served, with only one person in front - was served by the shift supervisor. Was told that it didn't matter that I didn't want chicken wings in my dinner box, the rules were that it had to have at least two because head office says so. Was told that if I didn't want them, don't buy that meal. Another customer beside me placed an order with another staff member, asked for the same lack of chicken wings and got what he wanted!? When asked why the supervisor couldn't make the same executive descision, she said " see you later". When I explained that there is a very good reason why people don't like paying up to $3 for a chicken leg, with no meat on it, she said "I don't make the rules, goodbye".

I pull through their drive-thru at 10:45pm and ask for an 8-piece, white meat, extra crispy meal which comes with 2 sides. I choose mashed potatoes for my 1st side and corn on the cob for my 2nd side. The guy says they have no corn. Since we really don't eat any of the other sides, we opt for double mashed potatoes.

They then tell me that they are out of extra crispy chicken and it will be 11 minutes until they will have more.

So I pull into the parking lot and wait 15 minutes.

15 minutes later... I again pull up to the drive-thru and ask if they now have extra crispy chicken. They say yes. Ok... So I place my order again for an 8-piece, white meat, extra crispy meal with double mashed potatoes.

When I pull up to the window, the guy who took my order (apparently the manager) was bringing a bag out to another person who had placed an order for extra crispy chicken. So some other worker... a spanish girl with her hair pulled back packed up my order and sent me on my way.

I get home and open my bucket... There is no extra crispy chicken in it... There is no white meat in it... In fact... there isn't even 8 pieces in it... My bucket contained 4 original thighs and 3 original legs... 7 pieces... Not only couldn't the girl distinguish between original chicken and extra crispy, nor white or dark meat, but she also couldn't count to 8.

So I call the store... The guy who took my order answers... I tell him what happened... He apologizes and says he took my order but today was his first day. He tells me to bring it back and he will give me the correct items. I ask for his name. He says it's Melquin. I ask what the girl's name is. He tells me that he's not sure which girl it was but that she already left for the night. WHAT? How does he NOT know who it was BUT at the same time he knows that she left for the night? Yeah... ok!

So I drive 10 minutes back. It's now about 11:25 when I get back there.

I pull up to the window and the guy is there. I ask for the manager. He tells me he is the manager. This is the guy who just told me on the phone that it was his first day. And to boot... The girl who he didn't know who she was that apparently already left for the night, was standing behind him sweeping the floor.

So I call him out on the first lie about it being his first day, and then about the girl who filled my order not being there.

I give him back the bag of food that I got the first time... He asks me if I want the extra crispy chicken. I say ok. So he then says... It'll be 15 minutes because we don't have 8 pieces. WHAT?!?!?!?!?

I told him to forget it and demanded my money back. I drove home... Hungry... It was now an hour later than when I placed my original order... I call the corporate number... A REAL PERSON answers... at like 12:30 at night... Who'd have thought?

So I go over everything that happened. She robotically reads me the monotonous scripted apology and takes down my info with the promise that it will be forwarded to higher management.

So I guess I am waiting to hear from some higher management either from the corporate office or the location itself.

This has to be THE WORST KFC in the history of KFC's. If the Colonel were still alive, he would literally sh! t his pants if he saw how these clowns were running his business into the ground.

I don't recommend going ANYWHERE near this place. Do yourself a favor and eat somewhere else... ANYWHERE else!

On may 2 2010. At 10:05 pm. I ordered an original double down sandwich. When I got home I found nothing but two grilled chicken breasts and nothing else. I called them immediately when I found out and spoke to Gaspar Lopez the manager he said next time I come in he would give me the proper sandwich when I brought the reciept since they are now closed. When I came back on may 15 2010, they said there is nothing they could do. I said excuse me? And the supervisor and employee began laughing at me which provoked me to say I'm not leaving til its resolved, of course I had to use vocabulary of a 2 year old since nobody in this store on te shift spoke sufficient English understand me. The male employee, said he doesn't have to do anything. The I told the female supervisor to call gaspar Lopez to verify. Even after I showed her the reciept my cell phones call log from may 2nd proving I was not lying. On the bottom of the reciept it says "our goal is 100% customer satisfaction" I call kfc's BS. Even though she finally made me a sandwich at no charge I am far from satisfied and will tell everyone not to ever go to kfc for any purpose.

This isnt the first time this has happened, But I'm usually one of those guys who brush it off and not worry about it.

But today I was made to feel like a child getting told of.

I was asked by my partner to pick up a 12 piece bucket after work (Which this is actually the first bucket that I've personally been in store to collect) So i went to the tills and ordered the bucket, doing so, My partner rings me (Which I find rude to answer the phone when dealing with a transaction, But I knew this was involved with the purchase), She wanted to get the bigger bucket, So I said fine and apologised to the cashier and say can i have the 15 piece instead.

To which he replied, "well next time can you make sure you know what your DOING before coming over to buy", Well that was it, Ive never been so embarrassed in my life, Even other customers noticed how rude and abrupt the cashier was with me.

Also, He doesn't let you speak, As soon as you go to the cashier, he says "Eat in, take out", then "pepsi, Diet pepsi, Pepsi max, 7up, Tango" etc etc. Leaving me either A - annoyed at what I see as aggressive behavior and B - Finding myself asking him to repeat what he has said, As it is said at speed I never knew man could speak.

Im disgusted with the way I was treat, And in all honestly could of punched the cashier he got me that angry.

Like I said, I wouldnt complain if it was the first time, But now its getting too much.

I hope you take my complaint with professionalism which the cashier, Obviously is lacking.

I hope to hear from you soon.

Luke.

I am complaing against to my manager Naveethan. He behave very bad with me and I can't understand what they were saying about me because they all srilankan tamil. I am from india..they call me in bad words and he touch my private parts in my body like an accidient. If i told him not to do it. he cut down my hours, i travel to work from far. they all trate me very bad. at the moment i can't get other job because of my launge problems. I don't know where to complain about this. some time I feel [censored]. always go home with tears. why they can't mix the people i am the one from different country others same people. if you can please help me to solve this troubles.

pada 19 haribulan sya ngan family pergi makan disebuah kfc teluk intan.pada mlanya saya nak makn disitu dbbkan terlalu ramai orang sya x jadi makan disitu, sebaliknya saya bela dan membawa pulang.da la kena beratur panjang ayam pulak jem lepas itu kena tunggu hampir satu jam.da la sya datang dulu tpi oraang lain yang dpat dulu ayam itu masa itu yang memegang kaunter adalh bernama aisyah.swktu menmbil pesanan cashier tersebut berkurng aja dengan staff dengan custemer.mcm nie ke restoran manger tidak mengambil kisah pasl maslh dmikian.Atau restoran manger itu makan gaji buta je.sya thu perkara sedimikian berlaku lagi, lpas saya berjnji tidak akan datang ke kfc teluk intan lagi.banyak lagi kfc di malaysia nie

Something needs to be done with the management in this restaurant. The owner has been told that her manager Jess has been sleeping with at least five differant male employees. The staff has made complaints that when a female comes into the store asking for an aplication Jess tells them that they are not hiring. When a male comes into the store she interviews and hires them. Everyone of the new male employees she has had sex with. She also uses drugs and the owner knows this and refuses to do anything about it. I think this is a very poor way of running this business and it will end up leading to a sexual harassment law suit and it wont look good for this company. I have a couple of male and female friends that work there and I have herd them talking about all that have been going on and that the owner seams to not care about the situation. I don't think the community would like to know what is going on in this place, I am to the point of taking this to the local news paper if this is not dealt with.

I were traveling back to Las Vegas from LA, when we got hungry and decided on KFC, we got to the 2785 Lenwood Rd, Barstow, CA location at 7:00PM, there were 2 customers ahead of us. There was a manager (Female) and two workers (male). We went to place our order and they told us that they were out of Mac and Cheese and also out of corn on the cob. I asked for a #13 and an additional Double Crisp sandwich, which I was charged $4.99 for. We waited and waited for our order, as we were waiting, previous customers were returning asking for bisckets that they never got, and also sporks that another customer didn't get. As we were waiting for our food the manager taped a piece of paper on the front door, saying closing early due to Easter, this was at 7:15 PM Sunday the 4th of April 2010. So as we waitied she asked our server to go and lock the door which took time away from him helping us. So we are still waiting for our food and another customer returned to say that they didn't get thier Parfiet, the manager gave them two because of the wait and the mistake. So now after 30 minutes of waiting we get our order and go to leave and all the doors are locked. Which I believe to be a big no no because of an emergency there would be no exits! So we waited another 5 minutes to get the door unlocked. After we were let out, we got into our car and I was backing out when my son said he had no spoon for his mashed potatoes. So I returned to the front door, which is locked and pounded on it to get someones attention, the man that served us started coming to the door when I gestured that we needed spoons, he got the spoons and unlocked the door an gave me the spoons. I started to remove the items from my bag and found that the extra sandwhich was not there that I payed for.

Every 5 minutes they advertise the KFC Krushers milkshake on the TV, and it had been 5 times now, that we have been to KFC in Westdene Bloemfontein that they don't have the Krushers. We think it is absolutely pathetic! We will never support that KFC again! And the other KFC in Bloemfontein is too far, so in other words, WE WILL NOT SUPPORT KFC AGAIN if that is the case!

WE wan to complain about the staff of KFC ! All the STAFF din work properly and lazy! Infront door there got a notice wrote " open late until 3am", but the staff around 1:20am already get ready to close and got customer wan order, the STAFF said no chicken already and dun wan to cook it! WTF! i HOPE KFC MAIN branch can take action about it! thanks ~

Skelmersdale KFC has to be the worst ever built. I am amazed how it survives. Every time i go they are out of stock on things I want. Awful. Even when it is in stock and I get it home its either undercooked or the order is wrong.
I suppose we pay the price for them employing a bunch of kids who frankly dont give a ###. There attitude stinks and they are unhelpful.
The place needs looking into.

I refuse to beleive there to be a worse place with worse staff in the country.

I also refuse to beleive there to be a Kentucky Fried Chicken in the country that runs out of chicken.

I will never go there again until word of mouth tells me the service and staff have been over hauled.

My husband surprised my 2yr old son today with some KFC's Popcorn chicken.
He just loves the stuff.
He was just sitting in the living room coloring with his crayon, eating his popcorn chicken, when he began chokeing.
My husband and I have never jumped up so quickly before in our lives.
though thank god, after smacking his back and shoving our fingers in his mouth to get the food out, to our surprise we pulled out a chicken bone from his throat.

After calming him, and discarding the rest of the meal, I immediatly called head office to complain.
I at first left a msg on their voicemail with information for them to reach me back. (at 12:30)
by 4:00 I still had heard nothing. So I tried and tried until about 4:30, when someone finally got on the phone.
And all I'm told is someone from the franchise will call me back in 48 hours.

WTF!
What if my 2yr old son had chocked on that bone and died..?
I am beyond angry that there was a bone in their food, but extreamly angry that this is the way it's dealt with...

Female manager who doesn't like certain people in public gives bad customer service in kfc/taco bell to those people. Owners should question other employees about said manager with out fear of being fired or singled out by said manager. Apparently this bad customer service happens often, and nothing is being done to correct the problem.

Hi...
I wish to complaint about irrespective service of KFC in Eastham.I went to buy food i asked for eating in and she harshly told me we dont have tray to give and food was cold and the representative name is Farzana.No smile in service there are only two member on till. In lobby they need extra person for work so no one was there to clean lobby properly and keep tidy the plates so always they will talk rudely with customers.They must required 2 more member to work but irresponsive answers. Im kindly requesting here that please let them know that do proper and kind service for customer so that they can worth for spend money there.
Plz take further action and tell the Manager to guide workers in good way and give good respect to customers im really sorry about the incident.If they will continue with same attitudes no one will go to KFC they may loose hope n it.
Thaking you.
Nethra.{advocate}from India.

After eating at this KFC for the second time on two different Sunday afternoons and recieveing the same poor service I felt like I needed to turn in a complaint to
possibly help get this problem corrected. Having to wait 25 minuted for a chicken strip meal is not acceptable. Especially when some other people come in and
the person that waited on us takes a freshly cooked chicken strip meal to their table and there are three people that haven't gotten theirs and we had been there
well over 15 minutes at that time. Somebody is showing favorites and also someone is not managing the store very well as far as the cooking and getting the
customers their food. We want return for awhile. Hope you can get things straighten out. Their going to lose business at this rate.

I never recived the speakers I ordered back in september of 2009 I have tried talking and calling this business day in and day out and emailing none of this seems to ever help they sent me and email stating my order was canceled and they would be crediting back my credit card within three days it has been 2 months and still no money or any responses from the company