KFC
reviews and complaints

I have recently visted this resturant 3 times in the past 6 weeks. Though I let it slide the first 2 times, the 3rd time really pissed me off . My experience all 3 times were the same. And for me to take time out to complaine it was over the top bad.

I have a 30 min lunch time, your franchise is 3 min from where i work, it took my entire lunch period all 3x's to order and receive my food. The staff, is rude, slow, and very uncoordinated in working together the produce orders in a timley manner.

Your resturant was not so busy that is should have taken more than 6 to 8 min to revceive my order from time it was placed to getting it to me.

The first 2x's I went into the resturant, OMG that was a nightmare rude staff. I ordered off of the KFC side of the menu, the third time I did drive thru, and ordered TB, I ordered at 1:54 pm and took 20 min to receive it, with only 2 cars ahead of me.
When I finally gor to the window the girl was rude. The cashier's name was Tanice.
my ticket number was #1715 dated 4/18/19 @1:55 . the store addy is
2540 Delk Rd, Marietta, GA, phone # 770-980-0848.

After I got my order got back to the office an proceeded to eat my lunch. I took 1 bite and threw it away . the quality of the food was bad.

I have kept my register receipt . the number for the survey would not have gotten my point across .

I am sure my 1 complaint is not much to pay attention to in the grand scheme of things, but I feel better voicing my opinon. I will not be returning to that location again. Rude staff, long wait time, and poor quality of food.

I have seen many shows of undercover boss, and that location is in definite need of fine tuning and an attitude adjustment.

Thank you,
Danielle Gonzalez
[protected]@yahoo.com.

My family and I went to eat at kfc in morristown at e morris blvd 521 on a monday at 4:00 pm the manager first charged us entirely wrong, after we got our trays we went to get food from buffet, one of us had went around the bar trying to help the 10 year old son when out of no where we heard a loud mouth hollering very loudly saying "you all are not allowed back here"!
So my family member said i'm sorry I was helping my son and didn't know I wasn't supposed to be back here. Manager said I don't care you are not to be back here.
So they got the food and walked off. While the father and son had went set down apparently they didn't know we where all together she (manager) looked up to her staff and said ("damn people think they can do what the hell they want but not today and not with me")

That was very rude and embarrassing that she had acted like that. I will not be back to that restaurant till she is gone. I will take me money elsewhere. I and another customer that had seen her actions decided not to go back till something is done.

Monice D cussed at my husband and got smart all because our total came up to $13.01 and he tried to give her a penny and she got smart and was like it's kinda to late then closed the door in his face. Then he said that's how you talk to a customer she said I gotta keep my line moving. Then she start cussing at him that's disrespectful and inappropriate that wasn't necessary. I called the manager and she wasn't really apologetic her demeanor wasn't of a manager so I just hung up the phone. I will not be returning to that KFC @ 44570 Michigan Ave Canton Mi 48188 store #021521. My order #320998. They service was horrible and disrespectful unexceptionable

On friday evening after work I decided to get chicken for dinner. So I pulled into kfc drive thru in 3 fountains. Sitting in line that was long about 15 mins. When I got up there I ordered a 12 piece meal. The lady proceeded to tell me to hold on. Came back and said was all crispy ok. I said yes, said hold on. Sat 5 mins can back and said they dont have all in crispy will I take mixed. I said I would take anything. Heard another girl yell and the one lady says you tell her i'm not again. So this other girl said she was sorry but they had no chicken for me then everyone else would be out. Have a nice day. I have never been treated as such and denied getting food after waiting in line for over 40 mins.

The KFC in Stephens city VA. is the worst. I have been in multiple times for take out. Every time I get home half my orders not in the bag. Tried to get soda from machine, it didn't taste right. Also tried to order some chicken and was told all they had was legs and thighs. The only reason I keep going back is because my 2 kids want tacos .

Tonya Redmond

first off I am elderly, an now an now going on my 3rd year in the place I live in, the young man that is terrorizing me work's for the KFC off of Nalana here in McAllen TX. he is stilling product that he works around from there! such as spices, bar be cue chicken! the he brings the to my place an plants the in huge quantities around in my home an becomes A regular Dennis The Menace, from the time I have lived here many many time he has broken in my house, when I would leave, he spread spices all over my house, he puts them up in my air ducks, he put them all over my carpet an couch, an an were else he can he takes Bar Be Que sauce in large amounts with chicken an put large amounts in my oven, an then he puts in in my floor where my water heater is an he also has brook my microwave I had to replace it, also A coffee pot an not only that he has sliced up my tent in the back yard that I used for storage an stole many things out of my home an out of my tent I have reported this to the police A lot of things, an he has stocked me as well! do to the fact he is stilling out of one of your resistant I thought you would like to know all of this His name is Luke, you might want to take inventory just to see how much is missing, this young man has actually cased me A home invasion he even contaminates my food, an my tobacco an stills both of that also! the young man live in back of me! all because he tried to sell me marijuana an bars I turned him in for this! this boy is going to cry the sadist song to get out of what ever in gets in to just to get out of it, do not believe him, he is real good At it, this young man sound be told to take the train, first send someone from corporate do take account of inventory that is missing, I am giving you heads up who your thrift is! cheek it out! Deborah Klipstine

Kfc in bridgeport, connecticut on main street, on april 17th, wednesday, I walked in, the place smelled horrible, manager I think? Mopping the floor with a dirty mop, person at the register grabs the bucket to mop the floor for her, when I spoke up, both responded negatively with nasty attitude, I walked out, wonder why the parking lot has been empty for months, disgusting and unsafe, unsanitary for customers, need to shut it down, next time hire employees who care about good service

My family and I went to the Rutland, VT KFC at 7:00 PM on April 15, 2019. We ordered a bucket of original chicken. We were informed that there was only extra crispy and not enough for our order. We asked if they could cook more and were told they could but it would only add a wing and a breast. We left with no chicken and upset. Also while we were getting the news of our order not being filled there were customers lining up at the drive through getting the same news. Why would the manager have four people on shift if all they were doing was standing around not making chicken and telling people they are not making chicken.

I sent my son to pick up a 12 peice meal with jo-jos and mashed potatoes. We eat dark meat and asked for dasrk meat. They told him he cannot get dark meat only. He arrived home with a bucket of nothing but white meat. The jo-jos and mashed potatoes were cold. Low an dbehold more than half the meal went to the garbage. The store in Brunswick Ohio on Pearl road has lost touch with costumer service. I spent over $30 dollars for dinner which did not get eaten becuase the team at this location took advantage of a sixteen year old.

My name is Hugh Downing my email is [protected]@yahoo.com

Visited the kfc store #k750013 in lagrange, ky on 4/15/2019 and ordered 10 hot wings. When i paid for my order the lady charged me $8.19. I told her that the kfc site on line clearly said they were $7.19. Leticia said i would need to address that issue with the manager that was not there then. I paid her price along with the rest of my order. I feel the penalty should be much more than just the amount overcharged.

I feel that is clearly falce advertising and i should be compensated for their breaking the law.

My ticket # 4452

[protected]@bellsouth.Net

I placed my order and was then asked if I'd like it in grilled chicken. They didn't have regular or crispy available and was told it would be 13 minutes before it would be ready so I left. This happened at the 1501 Gratiot store in Marysville, MI 48040. I think this is ridiculous! It's dinner time and you haven't cooked any chicken?
It happened the last time I was there also so I said go ahead and I will try the grilled chicken. I did not like the taste at all so of course I wouldn't want to order it again. It tasted like somebody brushed liquid smoke on it.

13 of April 2019.
Around 9.15 to 9.30 pm (Malaysia).
KFC KL Central.

I was requesting the staff to change my chicken from breast to thigh. (I know that particular part is not commonly referred to as thigh but as a drumstick. I get nervous easily when talking to a stranger, that is the only word that came to my mind at the time. I heard my friend referred to that particular part as thigh at other branches of KFC and the staff had no problem understanding it.)
The staff then changed both of my chicken parts to the breast. I tried to tell her I want a part that has bones. I want 'paha' (thigh). Then I heard she said, "this part has bone!", referring to the breast part in a slightly higher voice which makes her co-worker asking her what's the matter .
After she change both of the breasts to drumsticks, she said to me, " lain kali cakap la nak drumstick!" ( next time say you want drumstick!), in a high tone which make other people pay attention/ look at us.
I always ate at KFC before and the staffs always spoke to me politely. This is the first time I encountered something like this. I feel like I have been scolded just because I want a particular part of chicken. This event upset me. I just wish to eat chicken. She doesn't have to talk to me like that. Talk politely. If she can't do that, at least talk in a normal voice not in a scolding way. I don't even expect her to smile.

I don't think I'm going to visit KFC for a while.
I hope KFC can improve its customer service.

Went and paid for 3 buffets almost 30.00 the service of the food was bad no fresh food.. We set for 20 min waiting for chicken okra and chicken fried steak nothing was done... Finally got up and left we will not go back and with social media it will get out about the service.. The place was nasty also... If Wichita wasn't to far we would go there.. But the one here in Newton is close enough... The need to pay more attention to buffet if they are going to offer it..

Visited your company in Kenton ohio to eat. .had to standthete while taking my order I asked if they had chicken livers the gentleman said no but don't know why. So being seniors we order the buffet. My husband got his plate and I got our drinks. Had to wipe my table off and then I went to get my meal. They saw me standing there waiting on chicken which was already in your warmer. Finally I said my I have some chicken and everyone headed to the back foot to smoke. After he filled the Mac and cheese he got chicken. I said may I have your biscuit and he looked at me and said I guess. Then I sat down to eat and the dust and dirt on thier fake flowers was unreal. I went back for my second plate and had to wait for another employee walk buy and then yelled for someone else to help me. And it wasn't during dinner hour. So it was very unpleasant to be in. And I felt that it wasn't worth the 20 we spent. I even took picture if you would like to see

Bought. The. Combo. With. Cole slaw. For. $$6.89./this. Was. The. Worst. Chicken. And. Cole. Skaw.not. Like. The. Ones. Made. In. The. South.send. Me. A. $10. Credit. So no many. Choose. My bien off. Around here. In. Mass. Mr. Cleveland Ward. 56. Jacob bay. Dorchester. Ma. 02124. Your. Chicken is suppose to be finger clicking good, not finger non licking disgusting! Please fix.I shall leave it up to you to what is fair..

Today I went to my local KFC on Amar Rd and Hacienda Blvd in La Puente CA to buy dinner for my family. I ordered 14 piece leg and thigh original chicken with 2 large mash potatoes, 2 large Mac and cheese, 8 biscuits, and coleslaw. Paying a total of $44.10. However, the chicken legs and thighs were extremely small. I have attached pictures, although we will no longer be going to KFC again.