KFC
reviews and complaints

Went into local to is KFC at 530 pm (45 min drive one way) order a $20 fill up and 2 12 piece tender meals as feeding 12+people. Took over 10 mins to start getting my order ready and than was handed order and was looking over guy was very rude he was like it's all there...no it was not the mashed potato x2 were not neither was a mac and cheese. Took another 5 mins to get just those! And than I said we are missing our drink and a cookie he essentially was like yep and threw them at me. Very rude and very slow! Ih yeah and they were out of biscuits and had to wait. Spend 80 and should have never should have ordered somewhere else! If you dont have food ready at 530 at night...dinner time there is a issue along with a issue with your staffs attitude and customer service

After waiting over 30 minutes for my order, I got out of my vehicle, went back to the drive thru window and requested that my money be returned. After waiting another five minutes finally someone gave me my money back. I was told by one person that several employees were on break. I don't understand when you have long lines in the drive thru and lines inside the store that employees take breaks. It will be a cold day in hell before I use this restaurant again. I hat that because I love KFC chicken but the service at this location is totally unacceptable.

Dear management,

I am disappointed with the service received from one of your stores as well as the functionality of the KFC application.

I made an order for a KFC chicken box with small drink, the chicken pieces were gonna be crispy and a Fanta orange cold drink as well as two mini loafs. I paid for the order online.

At the Esikhawini branch for collection I was told to check in so my order could reflect, after doing that I got a notification that the order number is invalid or the order has been collected. The cashier told me that I should pay cash again as the will be reversed, so I did so. To my surprise when opening the order it was just a normal streetwise 3 and two mini loafs and was not given as per order online.

I would like a refund please for the online payment, as well as my free streetwise 2.

Please find the attached confirmation of my order, bank statement with payment online as well as the cash payment at the store. I have also included the picture which has the notification I received after checking in.

I trust that my concern will be attended to promptly.

Regards,
Thandeka S Lukhele
[protected]
[protected]@gmail.com

I received wrong order today. Went back to exchange it. I ordered original Mac cheese bowl. When I got order exchanged i went home to find they gave me a spicey one. So they messed up twice. I don't have gas to keep running back there. I can't eat spicey food due to stomach issues and don't like spicey Mac and cheese

Vince bales
6604 Hamilton Middletown Rd
Middletown Ohio 45044
[protected]

Tonight I stopped in to buy dinner to take my husband, the guys he works with and myself. I ordered the 12 piece chicken bucket with sides of, potatoes, mac and cheese and cole slaw. I then ordered a chicken liver dinner. That is when I was told that they were out of livers. I then ordered the 5 pc tender big box with potatoes and cole slaw and up sized my drink to a large. I went to fill my drink and there wasn't any sweet tea. I then went to get Pepsi and they were also out of Pepsi. So I paid extra for a drink that I didn't drink. Once I received our food I went to my vehicle and checked to make sure that I had everything that I ordered. That is when I noticed I was missing one of the sides in the tender big box. I went back in and waited for all the girls working to flirt with a man who was in there. Finally someone decided to help me. I then asked to ensure that the tender big box was in fact supposed to come with two sides. The girl said yes, I then let her know that I had only received potatoes. She then gave me the cole slaw. I then left and took the food to my husbands work. Not 3 minutes after leaving him, he called to let me know that we were given green beans ( My husband is allergic to onion) instead of the mac and cheese I had ordered. I guess that's on me since I only counted the sides and not ensure they were actually what I had ordered. My husbands work is almost 30 minutes from the KFC and it was already their lunch break or I would have gone back to my husbands work and taken the order back. Very disappointed!

Angela Luna
[protected]@aol.com

I stopped at a KFC in Chickasha, Oklahoma and ordered a 8 piece meal with Cole Slaw and Mac and Cheese as sides. When I got it to where I was staying, I found the sides I got were Mashed Potatoes and Gravy and Cole Slaw (I guess one out two isn't bad), the biscuits were so dry they fell apart and you were definitely not able to spread anything on them. Then there is the chicken, I ordered original, what I got I am not sure, kind of in between original and crispy, but it was so dry it was not edible. I ended up throwing it in the trash . I will not go to another KFC again.

I went to KFC last night and thought I was ordering a $5 fill up (chicken breast ) but it cost me 5.49 + tax total of $5.98 when did you raise your prices BECAUSE on TV it is still advertised as a $5.00 fill up.
That was@6:55 09-29-2019 Sunday
Since that i to short, when you advertise at a price it should be sold at that price other wise it is false advertising would you not think . And it would be bad if word got out about this . like maybe you are price gouging at this KFC.