The complaint has been investigated and
resolved to the customer's satisfactionResolved Kenmore Side By Side Refrigerator — defective refrigerators
resolved to the customer's satisfaction
I purchased a Kenmore side by side refrigerator from Sears on NOV 2002. On 01/20/08, 1:30 AM my daughter was in the Kitchen & began smelling electrical burning smells. After waking me up I looked trough kitchen finding the smoke coming from behind the refrigerator. To fully view this area I pulled the refrigerator out from the wall. At this time the room filled with smoke. I unplugged the refrigerator & removed the service panel and noticed the the relay & wires on the side of the compressor was in totally melted. Finally got the house aired out.
We did not get a hold of SEARS because I did not want the aggravation of being told they cannot do anything.
I would just like to see a recall or something done with these defective refrigerators before it causes a DEATH.