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Kaspersky Customer Care Service

Kaspersky Lab, Inc.

500 Unicorn Park Dr Ste 300
United States - 01801

Customer Support Phone Numbers

1 781 503 1800 14 9
1 781 508 1818 0 1

Kaspersky Complaints & Reviews

Kaspersky / kaspersky total security

Tim Burmeister on Apr 26, 2017
After the latest update, my web browsers have started to act very strange. They are very slow and do not render all the way. Some other sites lose its style and just shows their href links in their raw form. This is due to a change in the self defense. The moment I turn this off, everything...

Kaspersky / Updates

Carl Westfall on Apr 21, 2017
On April 20, 2017, our printer and scanner stopped working and we had to call in the computer guy to fix it. He said that the printer and scanner were disconnected by an update that you made to your Kaspersky program.. This cost us $99.99 to get the printer and scanner to work again. We...

Kaspersky / Renew my security

christchurch on Apr 17, 2017
I have paid for 2 years renewal on line and this has not happened, I am getting request continuously to update my protection. Can you please fix this problem for me please. The order for renewal was placed on line on 16/01/17 for 1 Kaspersky total security 2017 - 1 Device (2 years) Order Number...

Kaspersky / technical support

travellermike on Apr 11, 2017
I was directed to Just Answer technical support on your website when my Kaspersky programme stopped loading on my computer. I agreed that if the problem was resolved I would be charged £30. The tech support person gained access to my computer and attempted a restore which did not work but he...

Kaspersky Security / Kaspersky total security

Irene Willis on Apr 7, 2017
I just received statement from credit card co. with an unauthorized debit charge of 81.93 dated 3/6.Description reads: DRI*Kaspersky.com 952-9084089. I had requested not to use automatic renewal. My computer was hacked and was not used for over a year.. since I had not used computer for so...

Kaspersky / Unauthorized debit card charge

ebenn127 on Feb 18, 2017
There is a debit on my bank account dated 1/15/17 for $106.24 that was not authorized. I have no services currently with Kaspersky, nor have I had for some time. The transaction reads: "DRIKasperskycom 952-9084089" name on the account: Erin G Bennett Please refund the full amount to the same...

Dri*kaspersky / opération non autorisée sur ma carte de crédit american express au montant de 152.21 $

Christiane Fortier on Feb 14, 2017
Après avoir communiqué avec un représentant d'American Express au sujet d'une opération effectuée sans autorisation sur mon compte en date du 30 décembre 2016. Ce dernier m'a suggéré de communiquer avec vous et c'est pourquoi, je vous informe que je n'ai jamais autorisé aucun paiement lequel...

Kaspersky / Anti virus product

C Suzanne on Feb 12, 2017
I have had nothing but trouble with this product. I used my password for almost a year, before I kept getting an error message telling me that my password was incorrect. I changed the password, and now that one won't work. They said they would send me a reset e-mail but I haven't gotten it...

Kaspersky / Disappointed

Arnold on Feb 6, 2017
I bought an official Kaspersky antivirus software with a product key. I wasn't able to install it on my PC. When I tried to enter the security key it said that key was incorrect. I tried again and again and it took me nowhere. Then I went to Kaspersky website and found their email addre...

Kaspersky / Distributor delay and bad service

amir datoo on Jan 19, 2017
We based in tanzania. We order our licenses from it chase africa kenya and data guard kenya. All this distributer have big problem in submission of licenses on time, sometime we get licenses but work some period and get black listed. While we pay in advance. Recently we have an...

Kaspersky / TV Advertising

Mr C.Turner on Jan 5, 2017
After watching the latest advertisement for Kaspersky on television I was shocked and disgusted with the part about the very young lady wanting to show her private parts to her boyfriend / partner online. This is wrong on a number of levels; Firstly, why are Kaspersky putting across to it'...

Kaspersky / Kaspersky total security

catvan on Jan 3, 2017
When I was installing my total security it came back with a problem. I was on your website and I called the number for technical help. I talked to people who said I had some foreign people with access to my network and it needed to be cleaned up. I paid them money to do this and extend my...

Kaspersky / KIS License

TAQA Power on Jan 2, 2017
We bought a KASPERSKY Internet security 9 CD each one for 4 devices from 3 weeks 3 CDs of them after installing license the expiration days less than the normal Expiration days as the following: CD 1 Activation Code: BVUR5-ABW4Z-99SSW-ZTUGJ Key: a86af408-7f8f-490b-a16d-fcf7ffd02141 Expire in: 180 days NO of...

Kaspersky / Billing

reeper256 on Nov 3, 2016
I have receinty has a payment of £69 deducted form my bank without authorisation by Kasperky, i have been with them since 2014 but never set up a direct debit, i was waiting for this years licence to end in 17 days so i can increase my licence to 1 pc and 1 laptop but this was auto renewed. I...

Kaspersky / Customer service

nobut on Nov 2, 2016
I had recently the need to check with Kaspersky about a matter concerning financial transactions that have been blocked. Having checked with my bank and finding no fault there, I searched the Kaspersky website to see if their 'safe money' attribute might have been the source of the...

Venkataraman / Kaspersky internet security 2016

I bought a Kaspersky internet security cd for my laptop for home use.After the installation of this internet security I am unable to make any online transaction .Upto secured browser window everything works fine.When I finally press the button for payment, it says everything is fine and...

Kaspersky / Fraudulent CC Charge

Reviewer63971 on Nov 5, 2015
Kaspersky notified me via email about a automatic renewal charge about to take place on my CC. I answered them saying I no longer want the subscription and therefore won't authorize a charge. 2 days later they charged my CC anyway. I called them, told them I didn't authorize it...

Kaspersky / Not Delivering Product

Reviewer39453 on Oct 19, 2015
Bought a business server edition and the initial temporary keys were not able to be validated to get the permanent keys (???). Contacted customer support with no resolution other than to contact sales. No link to sales, or a phone number. Have not been able to contact anyone. At this point wehave no product even after a half dozen requests.

Kaspersky Total Security / Customer Support

Richie B on Aug 11, 2015
Used this software for approximately 11/2 years had several instances where I had to use customer support and that turned out to be total disaster because of hard to understand agents (language problem) also agents where not very knowledgeable of their own products and reading off of...

Kaspersky / Harasses you to renew and won't listen!

PO'DShopper on Jun 11, 2015
I originally had KAV pre-installed on my laptop and had purchased a 1 yr license once the trial ran out. This has turned into yet another stupid mistake on my part. For the software messed around with several (minor) settings in Windows that not even the forced upgrade to 8.1 would fix! I...

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