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Kaspersky Customer Care Service

Kaspersky Lab, Inc.

500 Unicorn Park Dr Ste 300
Woburn
Massachusetts
United States - 01801

Customer Support Phone Numbers

Phone:
1 781 503 1800 18 14
Fax:
1 781 508 1818 0 1
 

Kaspersky Complaints & Reviews

Kaspersky Antivirus / for home version

Bu
buka tirupathi rao on Sep 30, 2017
Dear sir/madam, recent my computer was formatted, after that windows 10 installed, previous same Kaspersky antivirus installed in this computer (@ 3 months finished ) but again I have installed same Kaspersky antivirus, but the activation code is not accepting please solve this problem...

Kaspersky / auto renewal on acct 12157571242

Ca
Carol Bourland on Sep 18, 2017
Have a charge on my checking account for auto renewal. I want this cancelled. It was not due to be renewed until October 4. So I called my bank I am requesting that this not be paid. My old email was bourland@eatel.net. I no longer have this equipment that it was installed on. Please do...

Kaspersky / unauthorized credit card charge

Ol
ola bourgeois on Aug 11, 2017
Just received my redit card bill and on it youb have charged me $84.99 usd @ 1.295149429 — $11o.07 Early in july 2017 I contacted you to cancel my account I had my computer crashed and the shop in which I had repairs done had loaded an anti virus already. I am sure you had cancel my account...

Kaspersky / kaspersky antivirus

El
Eliza_beth on Aug 7, 2017
Hi I am an indian. I have purchased kaspersky anti virus cd 1 device 3 yr lisesnce via amazon online site india. I tried installing it. But it is showing activation code is invalid for this region. Since this item is non returnable I am frustruated for wasting my money on this product...

Kaspersky / internet security

Ji
Jimbobthon on Jul 23, 2017
Basically, i renewed my sub as it was expiring. Bought a new code as somehow renewing is more expensive than being a new customer. Put in the code (bearing in mind, i bought a 3 user code), and mysteriously the remaining 22 days or so of the old license vanished from my PC. But has not...

Kaspersky / I am complaining to get an activation code

Ma
Margan Gabriel on Jul 21, 2017
I am leveing in south Sudan I scratch my license activation code wrongly the serial No. is 17-000065668865 KISMD3+ so please I am kindle your help and support to solve my problem this license is very expensive her in my county we use to bring from abrogate either from Uganda or from Kenya...

Kaspersky / kaspersky internet security

Iv
Ivan Johnstone on Jul 7, 2017
On 18 June 2017 my Kaspersky had a serious problem with Microsoft.NET Framework 4.7 update from version 4.6. The splash screen showed, but the software wouldn't start up. I couldn’t even reinstall the product. I reported the problem to Kaspersky help desk but received no quick reply. I therefore...

Kaspersky / anti-virus protection: could not cancel auto-renew

Re
Rebecca Swanson on Jun 24, 2017
Company website said I could cancel auto-renew. (They had already auto-renewed for four years so I know they know me.) Sent my information to their site for that action. Reps kept responding to me that they couldn't find me. So, they know me for getting my money each year, but for handing...

Kaspersky / kaspersky internet security 2017

Pi
pierrestjean on Jun 24, 2017
Purchased the product at best buy. It sounded good - can be used for 3 devices and claimed to work on Mac and iOS machines. Not so. Could not download onto my iPad, contacted Kaspersky (INC000007936332), and was told it does not work for iOS despite the box cover specifying iOS. No...

Kaspersky / kaspersky internet security

Fr
Fred Kempf on Jun 2, 2017
My incident INC000007851100 with Kaspersky Lab tech support is not being understood, and problem corrected after 5-6 responses to their requests. The problem is with the MYKASPERSKY Web Site indicating my license has expired when it hasn't. The Kaspersky Internet Security on my PC indicates I...

Kaspersky / unauthorized credit card charges for the 2nd time on same account

Xw
xwalrus on May 28, 2017
I have already shut this account down, i did not ever, ever, ever sign up for automatic renewal... i have the email proof that i dealt with this and a confirmation from you that i was removed from auto renewal. to make a long story short this account that you are charging my check card ha...

Kaspersky / kaspersky total security

Ti
Tim Burmeister on Apr 26, 2017
After the latest update, my web browsers have started to act very strange. They are very slow and do not render all the way. Some other sites lose its style and just shows their href links in their raw form. This is due to a change in the self defense. The moment I turn this off, everything...

Kaspersky / updates

Ca
Carl Westfall on Apr 21, 2017
On April 20, 2017, our printer and scanner stopped working and we had to call in the computer guy to fix it. He said that the printer and scanner were disconnected by an update that you made to your Kaspersky program.. This cost us $99.99 to get the printer and scanner to work again. We...

Kaspersky / renew my security

Ch
christchurch on Apr 17, 2017
I have paid for 2 years renewal on line and this has not happened, I am getting request continuously to update my protection. Can you please fix this problem for me please. The order for renewal was placed on line on 16/01/17 for 1 Kaspersky total security 2017 - 1 Device (2 years) Order Number...

Kaspersky / technical support

Tr
travellermike on Apr 11, 2017
I was directed to Just Answer technical support on your website when my Kaspersky programme stopped loading on my computer. I agreed that if the problem was resolved I would be charged £30. The tech support person gained access to my computer and attempted a restore which did not work but he...

Kaspersky Security / kaspersky total security

Ir
Irene Willis on Apr 7, 2017
I just received statement from credit card co. with an unauthorized debit charge of 81.93 dated 3/6.Description reads: DRI*Kaspersky.com 952-9084089. I had requested not to use automatic renewal. My computer was hacked and was not used for over a year.. since I had not used computer for so...

Kaspersky / unauthorized debit card charge

Eb
ebenn127 on Feb 18, 2017
There is a debit on my bank account dated 1/15/17 for $106.24 that was not authorized. I have no services currently with Kaspersky, nor have I had for some time. The transaction reads: "DRIKasperskycom 952-9084089" name on the account: Erin G Bennett Please refund the full amount to the same...

Dri*kaspersky / opération non autorisée sur ma carte de crédit american express au montant de 152.21 $

Ch
Christiane Fortier on Feb 14, 2017
Après avoir communiqué avec un représentant d'American Express au sujet d'une opération effectuée sans autorisation sur mon compte en date du 30 décembre 2016. Ce dernier m'a suggéré de communiquer avec vous et c'est pourquoi, je vous informe que je n'ai jamais autorisé aucun paiement lequel...

Kaspersky / anti virus product

Cs
C Suzanne on Feb 12, 2017
I have had nothing but trouble with this product. I used my password for almost a year, before I kept getting an error message telling me that my password was incorrect. I changed the password, and now that one won't work. They said they would send me a reset e-mail but I haven't gotten it...

Kaspersky / disappointed

Ar
Arnold on Feb 6, 2017
I bought an official Kaspersky antivirus software with a product key. I wasn't able to install it on my PC. When I tried to enter the security key it said that key was incorrect. I tried again and again and it took me nowhere. Then I went to Kaspersky website and found their email addre...

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