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Complaints & Reviews

Karnataka State Road Transport Corporation / KSRTC — Booking failed but money debited from account!

I used KSRTC online booking facility for the second time. First experience was good (except that initially...

KSRTCCharged from credit card but tickets not booked


Through this mail I want to bring to your attention, high amount of irregularity in the payment. I had tried to book tickets from Bangalore to Mangalore unsuccessfully on 28th April 2007 with my ICICI Credit Card . I tried it two times but the bookings could not be made. But still I found that payments have been charged twice from my credit card.

Ultimately tickets were booked by using HSBC card with PNR no Z01076281. Even these tickets were canceled on 5th May 2007. I am yet to receive any refunds for this either. My user name in KSRTC profile is ashishmalik1982

Kindly look into the matter urgently as I am charged with 1680 Rs in the ICICI credit card where the tickets have not been booked at all and Rs 840 in HSBC card where tickets were booked but canceled later on.

Also the promised 50% refund of the canceled ticket has not come in the HSBC credit card (No is [protected]).

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    • Sa
      saeka Apr 07, 2008
      This comment was posted by
      a verified customer
      Verified customer

      Even i was chharged for a failed transaction..for a ticket from manipal to bangalore.
      it was charged 2 times..one for the actual transaction & another for failed transaction.i remember that there site has a email id were we need to send a mail for refunds, but now i cannot open the genral info & other section in the website.

      kindly tell me the email id where i should send a request for my refund.

      0 Votes
    • Sa
      Sameer Apr 10, 2008
      This comment was posted by
      a verified customer
      Verified customer

      Me too facing the same issue.
      Charged for a failed transaction..for a ticket from Bangalore to Dharwad.

      I have already sent the mail to '[protected]@ksrtc.org', and no response till date.

      Do Kindly tell me the as to where i should send a request for my refund?

      Looking at the above posts from different users,
      I strongly urge to deal with these kind of matters in a stern manner.

      0 Votes
    • Ma
      manikaur Jan 08, 2010

      Dear Team,

      I booked the below tickets online through http://ksrtc.in/ and got the failure message where as the transaction of Rs.3588 got debited

      from my friends ICICI credit card (Archana Sharma).We called 080-[protected] - 283. number, given on site but got the response as wrong number.

      The transaction number of ICICI credit card transaction is : [protected].

      The contact numbers shared on internet are not responding.Mail ot failed for 5 times (on all the available mail-id's) and all the phone numbers are invalid.

      Karnataka State Road Transport Corporation
      Reservation Counter
      Advance Reservation Counter
      Chennai 044-[protected]



      user id:manikaur

      0 Votes

    KSRTCDuplication of tickets to passengers

    We traveled from Thirthahalli to Bangalore on 13th May 2007 by KSRTC Rajahamsa Bus running from Agumbe to Bangalore. I had booked the ticket on 3rd May 07 thru e-booking for seats 1,2,3 &4 from Agumbe to Bangalore. In spite of the tickets being reserved by me, the conductor had issued the tickets to some other passengers for the same seats. Upon my arguing with him for my seats he mentioned that since we did not boarded the bus at Agumbe he thought that we have cancelled the booking and allotted the seats to others. He went on arguing even though he knew that it is his mistake and probably he had collected money from those passengers and might not have issued the tickets. He was very arrogant and adamant in his response & talks with us and he was behaving as if he owns that bus. I understand that if the passenger does not board the bus in next point from the boarding point, only then those seats can be allotted to some other passengers and not immediately at the boarding point. Bus Regn. Number is KA01-F8058 and Conductor’s name is Kumarappa.A.K. & his Staff Code is 2607.

    The sad point is out of 4 of us, 2 were ladies and all 4 of us had to travel standing till Shimoga. At Shimoga 2 seats were allotted to us and rest 2 traveled standing up to Bangalore.

    Even though I called Thirtahalli Police station they did not respond at all.

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      Karnataka State Road Transport Corporation - KSRTC — No refund received!

      I travel occasionally by KSRTC (Karnataka State Road Transport Corporation) and it was a welcome relief that...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Karnataka State Road Transport CorporationPoor bus service

      I am a frequent traveler by KSRTC busses on the Bangalore – Kanchipuram route. I had booked a confirmed return ticket from Kanchipuram to Bangalore for 25/02/2007 by KSRTC bus at Ramya Associates, Bangalore. The ticket No is 1686392, bearing PNR No.Z14939444 and Tripcode 2300KCPBNG.

      The bus with the aforementioned trip code was scheduled to depart from Kanchipuram at 23.00 hours on 25th Feb. 2007, when I reached the Kanchipuram bus stand at 10.35 p.m. on 25/02/2007, I found that the bus was not available for boarding at the bay and continued to wait for the bus near the bay under the impression that the bus had not yet arrived. At 11:45 PM when I inquired, I was informed by the people that the bus has left at 10.15 p.m. as the bus was full.

      I had a bad time traveling back to Bangalore as I had to board an auto to reach the White Gate at Kanchipuram Highway, then took a bus going to Vellore, from Vellore boarded another bus to Hosur and finally took a bus to Bangalore from Hosur. The entire journey between Kanchipuram to Bangalore I have traveled standing. I had a sleepless and a tiresome night.

      I request you to answer the following questions keeping the above aspects in mind:

      1. How can the bus depart before the scheduled time of departure without a passenger who is holding a reserved and valid ticket?

      2. Who is responsible and would compensate for all the trouble that I took to reach Bangalore without any fault of mine.

      3. Who will bear the extra expenditure that I incurred to reach Bangalore?

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        • Ra
          Ramesh Venkatesan Oct 22, 2018
          This comment was posted by
          a verified customer
          Verified customer

          While booking ticket from Bangalore to Coimbatore on 10/10/2018 amount debited twice

          Transaction Reference No.: OB33527805
          Total Ticket amount.: 833

          Transaction Reference No.: OB33527920
          Total Ticket amount.: 833

          Pls refund my amount back to my account

          0 Votes
        • Ra
          Ravi Hegde Nov 12, 2018

          From Shimoga to Sagar, the normal fare is 60 rs. Why 110 rs. for a Rajahamsa? For a person who is travelling lesser distance will be charged more in KSRTC. What is the logic behind this pricing?

          0 Votes
        • Sa
          Sanjana Bhat Nov 14, 2018
          This comment was posted by
          a verified customer
          Verified customer

          complaint number 8893.
          no refund done.
          Ob number------------------OB21581087

          0 Votes
        • Su
          suraksha k s Nov 19, 2018

          I have not recived the ticket

          0 Votes
        • Ba
          Basavachetan Nov 19, 2018

          Pnr no:H60209096
          Trip kalaburgi to gangavathi
          Ticket has been cancelled but amount not refunded

          0 Votes

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