Karnataka State Road Transport Corporation [KSRTC]
India - 560027
I T.S. SIVASANKAR booked a ticket in KSRTC – Rajahamsa class service From Bengaluru to Madurai on date of journey 16th November 2010 (the ticked was booked on 26th October 2010 thru' approved booking counter).
I was allotted seat no.s 23, 24 and 25 for my family (2 adults and 1 child). And I received confirmation – sms too for the same.
On the day of Journey, I was surprised to see that our seats were occupied with somebody and they showed their respective tickets. I was told that some technical error happened and my ' Reserved – ticket' was Invalid since the PNR was not appeared in that Trip sheet.
We were detained from the bus and none was there (Shanti nagar Bus station) to address our query.
The 'so called' in charge Mr. Sheriff (not sure about the name) 'advised' us to travel in a Volvo a/c bus by paying the difference amount or Cancel and Claim for refund money.
That too he was not assured us whether we might get seat or not in that bus. We as a family had to reach the destination next morning for the auspicious occasion of our family. We agreed for the difference amount paying -negotiation. (what else we could do in that drenching rain with a family, Sir ?)
We got seats in 10.45 p.m Volvo a/c bus to Madurai, Of course we paid the difference, addition amount of Rs. 860/-
My queries as follows,
1.Why did my advanced booking 'Reserved Ticket' was deny to travel ?
2.What was the reason and who is the responsible behind it ?
3.Whom to approach in such circumstances ?
4.Why I was asked to pay the difference /addition money to travel in Volvo a/c bus since the mistake was not mine.
5.There was No half (child) ticket in Volvo a/c bus it seems. The conductor collected 3 adult -full ticket money.
6.If we were not got seats in that Volvo a/c bus, what could had been done for our journey ?
Above all we failed to reach destination on time and obviously we missed such important family occasion. The depression and stress what we had on that rainy night, Could anything compensate ?
Date of Journey:05/11/2010
Ticket Booked in the Name of : Krishna Patole
No of Seats :02(Adults)
Seat No/s:37, 38
User ID : kkpatole
ID Card Type :Driving Licence
Ticket Booked for Journey from POONA (Pune) to BANGALORE
Bus Type : AIRAVAT(VOLVO A C)
My E Mail ID : [protected]@gmail.com
(Please Cancel Ticket and request for refund of the Money)
Dear Sir, (To whoever it concerns)
This is an unexpected incident that happened to me while travelling from Bangalore to Hyderabad on July-4-2010.
Bus Timing: Departure: 8:40 P.M. - Arrival time: 8:00 A.M (next day)
Bus Number: KA-40 F - 352. (RAJA HAMSA)
Bus Seat Number:32
I reached Bangalore Majestic Bus-stand at 8:38 pm as there was heavy traffic on the way towards majestic bus stand. I stood in front of the bus and started waiting for the conductor. I gave the ticket to the conductor as my ticket was already booked in advance, he said me that he will mark the ticket and will give me back. I requested him to give back the ticket saying him that you can collect the same from me after I am seated in the bus. He said he will mark and give me back and went inside the bus to mark it. I was waiting at the same point .i.e outside (front of the bus) where I gave him(conductor) the ticket so that conductor could return back the ticket in the same point of place. After a while, I saw the driver and told him that conductor has took the ticket from me. he told me that conductor is inside the bus and asked me to collect the ticket from him. I went inside the bus to get the ticket and demanded my ticket back from the conductor. To my surprise conductor is telling me that he has gave my ticket back but he has not given the ticket back at all. I am very sure he has not given me the ticket. he humiliated me a lot in front of other passengers. That was not enough from him, I repeatedly asked him that you have not given me the ticket but still both driver and conductor started fighting with me. They said they cannot allow me to go in the bus without ticket. Conductor agreed that he has taken ticket from me. but he said that he cannot allow me to go in the bus without ticket. He took me to senior inspector I explained all the things to Senior inspector about it but for my fate Even he said the same that they cannot allow me to go in the bus without showing ticket. Could anybody explain me how will show the ticket which is not given back to me?. I told the Senior Inspector to check the name of the passenger in the trip sheet and match it with my ID card (PAN Card). But he was not convinced at any point.
I am working professional, I have a very important meeting to attend next day in the office. I cannot afford to miss this bus as all others bus are
full and there was a strike next day. I was forced to pay the ticket for the paid ticket for the same seat once again. JUST REQUESTING THE AUTHORITIES TO TAKE ACTION AGAINST SUCH CARELESS CONDUCTORS. Requesting all my Friends to be cautious while traveling in the KSRTC bus as you could face the same problem like me.
subject-- Misbehaving of volvo airavat bus driver with passenger
we traveled from tirupati to bangalore on date 28/5/2010 by bus no KA-01F8036, BUS NAME - AIRAVAT (VOLVO A/C), TICKET NO [protected] PNR NO. J18040713, BUST START TIME FROM TIRUPATI 22.15 during traveling IN NIGHT TIME bus tyre get punctured in between traveling, after that bus driver was started misbehaving with passenger and loudly giving instruction to vacate bus and go by normal crowed bus
1. KSRTC did not provide good alternative of safe and comfort traveling in case of break down of travelling vehecle, especially when the people travels with family and childrens in night time
THEIR STAFF 'S ( BUS DRIVER & CONDUCTOR) BEHAVIOR WITH PASSENGER IS VERY ROUGH WHEN PASSENGER ASK QUESTION HOW TO TRAVEL BALANCE DISTANCE WITH FAMILY IN NIGHT TIME IN CROWED BUS THEY STARTED TO USE VULGER WORDS WITH TELLING THEY DONOT KNOW HOW YOU GO
DRIVER'S NAME came to know from some passenger Mr. Govind Raju --he is very blunt and irriteted man, his behave with passenger was very bad, even they are not ready to liseten our words.
2 Mr. Govind raju told, you can complain to any body he is least bother
i tried to contact PRO of KSRTC BANGALORE OVER PHONE BUT NO BODY PICKED THE PHONE
This is about KSRTC Volvo bus service between Bangalore to Puttaparthi & return. I think it is one of the worst service provided by the state owned KSTRC. Irregular timings, rash driving, misbehaving staff, degraded bus quality.
It is called as Airavath - Volvo. The above trip has been the worst I've ever been thru. Volvo buses are said to have the best Air-conditioning facilities, but in this bus KA-01-F-8254 there was no cooling at all. I had booked seat No.1 & 2, just behind the driver's seat. It was because the driver had left his window open all throughout the journey. When I requested him to close the window, he bluntly refused. It shows the arrogancy of the driver.
Please avoid the service in this route. Its better to travel by some private bus service. Atleast they rightly charge you for the kind of service provided. AVOID AVOID AVOID...
I am requesting the KSRTC Management to take necessary action on concern Bus driver. Expecting justice from your end.
I'm posting photos of the driver/bus No & the photo wherein the window is seen open.
Service Start Place: Puttaparthi
Service End Place: Bangalore
Total Fare: 514/-
Hi am jisha merin thomas who booked an online tkt from bangalore to kerala for 24feb10 on 23feb10 2:59pm.same was unable to cancel since login id and password was not acceptible.
Had a nasty experience in KSRTC Palakkad to Bangalore Volvo bus on 25/12/2009 just last night. Suffered some nasty bites from bed bugs. Inspite of many media reports nothing has been done to stop this menace. First of all KSRTC charges exorbitant ticket rates and they give bed bug bites. Don give some crappy blankets which are not washed at all. Even many passengers have complained about this menace. NASTY KSRTC...
E-Ticket & Service was cancelled
PNR Number :J14890894
Login ID : ganesh071982
Money was not refunded for the above.
I am a frequent traveller on the Bangalore-Panjim(Goa) route, travelling almost every week-end, and have been using KSRTC's Airavath Volvo service of late.
The trip from Panjim to Bangalore (6:00 pm departure) is good, with the bus reaching Bangalore on time almost always. However, both trips going from Bangalore to Panjim (6:00 pm & 7:30 pm) mostly reach late. Also, the video is more of a nuisance than entertainment (most passengers using the Volvo service either carry their own iPods, laptops, etc, or just want to travel in peace and quiet - a survey conducted on these trips will prove that this is true indeed). The reason why I'm writing this however, is because of the harrowing experience I had during the last two consecutive trips from Bangalore to Panjim.
On 28th Aug '09, the Bangalore to Panjim (6:00 pm departure) Volvo bus had a break down and stopped at about 1:00 am, a little before Hubli. The replacement bus came to the spot at about 3:30 am, and the bus reached Panjim at 11:45 am. A delay of 4 hrs. 45 mins., considering that a Volvo should need a maximum 13 hrs. for this trip - Note that the Panjim-Bangalore (6:00 pm departure) Volvo takes only 12 hrs. 35 mins. for the trip.
On 4th Sep '09 however, it was quite a nightmare. the Bangalore to Panjim (6:00 pm departure) bus once again had a break down and stopped at about 9:45 pm, a little after Tumkur. For sometime the drivers seemed not able to get through to anyone to send a replacement bus. After a couple of hours they gave the passengers vague information saying a mechanic was on the way, and that the replacement bus itself had a breakdown on the way. Finally, after claims that 2 replacement buses had breakdowns and a third Volvo was being sent, a bus arrived on the spot at 5:30 am! I had been stranded on the highway along with other passengers for 8 hours! And this bus reached Panjim only at 7:00 pm. A full 12 hrs late! Another matter of concern here is that the drivers had to immediately start on the way back, as this bus was to depart from Panjim at 7:00 pm, so the drivers did not have any rest!
The problem is, KSRTC's Volvo's on this route are aged, and they have to be replaced. In fact, on much shorter routes like Bangalore-Mysore, KSRTC plies many new Volvo's. It is all the more important to ply new buses on long routes like Bangalore-Panjim. I am sure KSRTC will not want to inconvenience passengers and generate bad publicity on valuable routes like this, which generate a lot of business.
We had booked a KSRTC Airavath Volvo bus from Bangalore to Tirpathi (4 tickets) on 14.08.2009 (PNR J14225549 and TRIPCODE 2145BNGSHK). The bus time was 10pm. We waited till 1am with my partialy diabled father but the bus did not come and noone did respond when we called in the number [protected]. Our pickup point was at K R Puram Ganesh Temple and till our long wait of 4 hrs only one KSRTC Airavat Volvo came and that too it did not stop at the above pickup point.
This is really starnge and irresponsible bevaiour. I want my refund back.
Contact:Arijit Mukherjee, Mobile: [protected]
I had booked Tickets to Bangalore from Mangalore on 07.06.09 for travel on 08.06.09 by night bus. The ticket reference is OB 1138550 & user ID Ravindra_Hegde. The transaction never got processed & I did not receive any E Ticket. Further Under cancellation for advance ticket there was no ticket available but by Bank account was debited by the ticket amount.
I have already sent a remainder to them only to fall on deaf ears, there seems to be a well organised racket within KSRTC which is swindling people of their booking money via e tickets. The officials do not respond when followed up for refund.
Can anyone help me in claiming my money back
K P Ravindra Hegde
I booked a ticket to Mr Sharath for 26th june from Chennai to Bangalore (10.25PM RajaHamsa seat number 22) on 23.06.09. The amount got deducted and ticket was not booked. I again had to book tickets. So kindly refund 259/- at the earliest. Details are as follows
TRANSACTION ID : IIN/KSRTC Centr/[protected]/0
ACCOUNT NUMBER: [protected]
DATE OF BOOKING: 23/06/09
I too had the same experience :( I booked bus tickets to and fro Chennai/Bangalore on 20th June in KSRTC...
KSRTC (Karnataka) is minting money, unlike any other transport companies across the country. Their bus charges are very high. For a distance of 380 KM, the neighboring state RTC (APSRTC) charges around Rs 210, while KSRTC charges Rs 250 for the same distance. It seems KSRTC is making multiple crores of rupess by increasing bus fare by 10 per every 100 as insurance charges while the claims for the same by the customers are quite rare. And even BMTC fares in Bangalore are very high.
And coming back to the actual complaint, the reservation cancellation system is very shady. We had made one reservation for traveling at night 11 PM on sunday (09/03). As we had to go to a different location suddenly, we went for cancellation at 5 PM on sunday. But the reservation counter declined to cancel the ticket as the bus starting point is different, and it starts by 4 PM itself so the ticket can't be canceled. This is ridiculous. How should the passenger know the starting point of the bus? He is most interested when he can board the bus. And there are no proper details about the cancellation timelines wrt the departure any ware - not even behind the ticket. Unnecessarily we need to forego the ticket, losing close to Rs 400.00. There are many such cases, one more of minting money.
And the reservation charges are also high - Rs 15 per head, it is very exorbitant. Hope KSRTC comes down from the money-greeding-stance to make public transport better and affordable.
This is not the first time such an instance happening. on the 1st of september, i tried booking 2 ticket...
IN bangalore, I traveled from hal bus stop to shivaji nagar on 26 /09/2007 at 7: 45 am on bus no f-3650.Bus conductor did not return the remaining money on not giving change even being asked and a very rude behavior from bus conductor which caused inconvenience!
I traveled by carona-Bus, on 13-9-07, at 21-31 hrs from chennai to Bangalore. From Koyembedu -chennai. The fee was Rs. 452./=
While during journey, the asst who was dressed in kakki-dress, seems to be like a conductor was distributing woolen blanket to all the passengers. We found that he was drunk and was talking all filthy words, while distributing the woolen blanket.
Hope KSRTC will see that in future he doesnt consume alcohol during duty hours. And thereby spoiling the image of KSRTC Volvo Bus and the excellent service done by the department.
This is for KSRTC information and kind action.
Dr Anand K
20th Sept., 2007.
This weekend I had been to my native place Ankola from Bangalore, for Ganesh Chaturthi. I had booked ticket on KSRTC Extra Bus - Rajahamsa. This was an old bus, which was I think in depot for some servicing, which they got as extra bus, charging extra money on ticket.
This bus left at 11PM on Friday night and it reached next day afternoon 2PM to my place. Where the travel should not have taken more than 8 hrs at max, this took 13 hrs... The Driver was not putting any breaks at hump / ponds, which was so common on that route... and we all had a jumping travel for 13 looong hours... Another extra bus got broken..
While coming back also, the case was not much different... this time, the tire got punctured and it wasted 2hrs late.. and then bangalore traffic added to it... I had boarded this KSRTC Pune-Blr bus on 8.0 from Ankola and This reached bangalore at next day 11AM.
So, Please do not travel on ANY EXTRA BUSES OF KSRTC... This is my humble request... KSRTC doesn't check the quality of busses, it just wants to make use of situation by using some turnout buses...
I tried to book a e-ticket on 17-08-2007 from chennai to bangalore thro' KSRTC's website using my...
I used KSRTC online booking facility for the second time. First experience was good (except that initially...