I have a legitimate claim which was filed was in January, 2021... I received my determination letter that states my total benefit amount of $13078.00
I received two checks in January, 2021. Then went onto the ‘new' website and put my information in. I did not receive payment for week ending January 30, 2021. The on February 10, 2021 received payment for January 30, 2021. And according to the website a deposit (payment) for week ending February 6, 2021, was deposited on February 9;2021, but that payment was not received at Bank of America to my debit account. I called Bank of America two times and each time spoke with customer service representatives and their superiors and both said there is no record of a transaction on February 9, 2021 to my debit account. And was told to contact Kansas Dept. of Unemployment, I was not able to reach anyone by phone, so I sent a letter (that was to be signed to receive) with copies of the bank account and my complaint . I paid for a return receipt where someone would sign and have never received a return receipt or acknowledgement . As of today's date April 25, 2021, I have not received 8 weeks of payments.
Now, I cannot access my account to update my password, because the website will not accept my old password, which has been the same for 5 years or longer.
I call the numbers listed but can never get through on the phone.
I live in Mississippi, but worked for a Kansas employer in the state of Kansas and all my benefits were paid to Kansas.
I tried to re-submit a claim, but the website does not have any counties listed for any other states, just Kansas counties.
My email is: [protected]@gmail.com
My telephone # [protected]
My name is Richard Henson
I would greatly appreciate help with this situation as of now, I have not been able to find employment .