Govworks Holdings
reviews and complaints

I had a bad feeling about sending my passport *** Fed Ex today (Saturday) by 3pm. I called, no response. Found ComplaintsBoard.com gave D+ rating. I filled out passport *** with mygovtworks online X-XX-XX after paying for it 2-25 online at the PO in Evans GA when told I had to renew online rather than in person. I paid online on my cell phone hoping I could mail it in at that time. Was told no, everything had to be done online.Filled out application today, 2-27 Saturday and when I found out I had to mail my passport *** (which has not yet expired) by 3pm today by fed ex, I got that "I've Been Scammed" feeling. Looked them up at your ComplaintsBoard.com website and oh my, D+ rating, lots of people never got passport *** money back. I want my money back, refunded to my Chase Marriott card account, but I am terribly worriedthey have all my personal id info and my passport *** Help!

I attempted to get my passport *** GovWorks, completed nearly every step of the process and when I went to have my passport *** by my local city hall they informed me that with out a letter of authorization carrying company could not legally take mt information or process my passport *** me. I paid over $150 to this company and they can not even legally complete the service for me. They accepted my money and had no way of actually completing the service. Whats more, they now have all of my personal information. When I called to speak to customer service I got a voice-mail that had 4 pre-recorded responses and no way to actually talk to a human. This company is a scam. They take your money and all of your private information upfront and you only find out that you were scammed when you either go to have it accepted or send it in and wait for a passport *** won't come. I want my information removed from their database and a full refund.

I wanted to renew one child passport *** he is under age of 16 so I wanted make appointment and couldn't find any. Maybe due to Covid-19 not every office working some post office didn't answered phones and i could only see few date that there is no appointment. My friends sent information about Express passport. I was in a hurry because our trip next month and desperate I trusted the site and paid. They were giving detail bill about what US government ask for passport *** did charged for insurance and shipping. They sent me link which look legit and detailed and I trusted giving all my child info. After submitted my application I printed out everything and called the acceptance agent office given by them and but employee who answered the phone said they do not do passport. She asked me tracking number none of number legit. Beside if I need an appointment to give the form why to pay them? Also why pay another fee, I thought I already paid them.

Used Gov Works ATTN: Mailaway Keeran XXX XXth St NW Suite 230 Washington, D.C. XXXXX Email Address:***@mail.govworks.com> Order Confirmation received April 12th said was processing passport. *** Order Number: GW-5A3777BBC Then today, April 16th, received email saying I had not paid the right amount and unable to proceed with passport *** The amount was calculated on the website and paid by credit card on the web site including the excess fees for processing and fed ex delivery. Total deducted from my bank account on April 5th was $217.00. I was given a number to call. This is the email: Help Desk 10:14 AM (3 hours ago) to me ***, We were unable to submit your passport *** to the State Department because the check/money order was the incorrect amount/not submitted. The government fee must be payable to 'US Department of State' for the amount of $187.56. You may take advantage of our 'Pay by Phone' pa

They are holding my passport *** After spending 6+ hours on the phone on hold over the course of two days, and being promised by everyone I spoke to that I would receive a refund request form and tracking number for the return of my passport, I am still here a full day later with no tracking number. I had to open a dispute with PayPal, which found in my favor, because their customer service would not respond to sending me a refund request form. I had to finally use the automated system, after OVER TEN PHONE CALLS, to receive the form. I was promised a manager Sharon Grant would contact me to update me on my order. I have sent her six emails requesting the tracking number. The online customer service agent promised I would receive a tracking number by 6pm ET today. The agent I spoke to on the phone promised Sharon would email me. She lied and claimed she left me a voicemail. I have received no communication about where my passport *** and when it will be returned to me

I used RushMyPassport *** FedEx, shipped ALL documents (July 13th) received (July 15th or 16th). I have been dealing with the issue of being told that my original Passport *** as well as the money order were not in the package (WHICH IS NOT TRUE). Someone at the office has either taken or misplaced my passport *** as well as the money order. The package weighed 1lb, clearly my passport *** was in there, my application and the weight of the envelope does not equal to 1lb. No one has been able to track it down, give me a straight answer or call me back when they say the will. At this point I just want my application, photo sent back to me express and a full refund. I've started in investigation into seeing if and who cashed the money order. To be fair 1 manager has attempted to help but that seems to continue to fall through and still waiting on a callback. I know without a doubt that all of my documents were in the Fedex package. My plans for my trip now has to be canceled.

On June 16 I attempted to begin the process of renewing my passport. I went to FedEx's website for more information on how the mail process would work. Fedex's website says that you can start an application online, and I was redirected to govWorks. I did not immediately realize that this was a private company unaffiliated with the U.S. Department of State, and I would not have paid the fee for this service had I known. It was only upon completing the application and seeing that they were requiring me to send an additional check to the government that I realized. I am filing this complaint because I became alarmed when I saw on their website that they do not process refunds. I have not mailed them anything, and they haven't provided me with a service yet so there is no reason that they shouldn't process my refund. In addition, there's no way for me to delete my account from their site. They obtained a lot of private information from me, and I want it deleted from their records.

Rush My Passport/GovWorks charges $237 to expedite passport *** process to 2-3 weeks but does not deliver on guarantee or meet deadlines I paid Rush My Passport/GovWorks $237 to "expedite" my passport *** the guarantee that the door to door process would take no more than 2-5 weeks. They normally charge the same price for a 1-2 week turnaround but due to COVID they had adjusted their guarantee to 2-3 weeks. I sent off my passport *** August 24th and today is October 15th and I still have yet to receive my passport. The last update I received from the company was on 9/1 saying that my passport *** at a facility in Philadelphia. I have heard nothing from the company since 9/1 and it has been over 7 weeks since I sent it in which is 4+weeks beyond their guaranteed delivery date. I cannot get ahold of the company for an update or any information. I have not received my passport, they did not fulfill their timing commitment, their claims are fraudulent and it's near impossible to get ahold of customer service. Do not use this company.

2 passports *** mailed for renewal in May. One has been received, but not the other one.Cannot follow up as emails are sent back "undeliverable". I mailed two passports *** May 15 to this company for what was promised as a quicker means of obtaining renewals. We were to travel internationally in August. The first passport *** for Katherine C. Annison, order #GW-6EBXXXXX and it was received in about two months. I paid $176.95 for this renewal. The other passport *** for *** A. ***, order #GW-C69A447F7, and I also paid $176.95 for this renewal. I followed up with govWorks on July 27 to find the status of this renewal. I received a reply the same day reporting that this application had just arrived at the Government and should be processed shortly. I waited severa l weeks and started following govWorks and all emails were returned to me saying "Address not found". This was the email address I had used all along: ***@govworks.com. So I cannot reach Mr. Russell Varecha whom I had been communicating with the entire time. I still have not received the passport *** A. ***.

After they failed to provide expedited service without communication, they still have not sent back my passport *** I need to meet a deadline. Order Number GW-D91AC66F5. Sent my passport *** documents to Gov Works 8 1/2 weeks before my travel date. Did not hear back for weeks so I had to call them for a status and they explained that they will not meet my deadline for travel so I asked them to send back my documents so I can figure this out on my own. After being told that I would get my documents back within 2 business days, I have yet to receive my passport *** documents after a week and half and the person on the phone said they will not expedite my documents and have to wait for USPS to send my materials. USPS confirms that they have not received any of my documents from Gov Works. I need to present my passport *** person to my local government office by Monday the 26th of April so that I may retrieve a new one. I have no choice but to report my Passport *** stolen by Gov Works. I don't understand why they won't help get my government documents back to me like I was told or how they can get away with holding on to them. Am I entitled to sue for stealing such sensitive materials?

Misleading Service I mailed passport *** documents for my husband and myself to Gov Works early January. I received confirmation FROM Gov Works that these documents were received on 1/6. There were NO problems with my information, however my application was not forwarded to the US passport *** until 1/18. Considering the fee that I was charged, this is completely unacceptable! There was apparently a problem with my husband's photo. I was told when I called that I had been sent an Urgent email regarding this. I did not. The rep I spoke to tried sending it over and over again. Still didn't receive it. It did not go to my spam folder. After giving her an alternate email I finally received the info. I overnighted the photo. I got verification from Fed Ex that it was delivered. I emailed Gov Works, as directed, with the tracking number and asked for verification. I am yet to receive a response. BEWARE! This service is misleading! My request for renewal would have been processed much sooner had I just sent it directly to the US Passport *** I am out over $500 in addition to the fees I had to pay to the Passport *** and I am looking at having to reschedule my trip because of it! DO NOT USE this service! This will NOT expedite your process, it will only delay it! I requested a refund and got no response...it's a joke! Gov Works is definitely taking advantage of people! Save yourself the hassle and just go to the US post office!

GovWorks advertised expedited service for passport *** of 2-3 weeks by paying $237. It's been over 10 weeks and I have not received my passport. On Sept 16th Rushmypassport.com (GovWorks) offered an expedited service of $237 for a renewed passport *** 2-3 weeks. This differed from their standard service of 4-6 weeks. I elected for the expedited service in large part because their website is filled with 5 star reviews and endorsements from major publications giving indication the service is quality and legitimate. It's been over 10 weeks (as of November 30) and I still have not received my renewed passport. I have inquired 3 times with Govworks about the status and they continue to tell me "it's still with the passport *** I have requested twice for a refund between their expedited service and their standard service because they clearly did not fulfill the enhanced service (nor their standard service for that matter). This request continues to be ignored. I realize that the delay in processing (of the passport) is due to Covid but I resent that they misrepresented that they could expedite the process knowing they could not. They sold the expedited service anyway. And they deceive website visitors with select (recent) positive reviews and endorsements. I realize it may be many more weeks until I get my passport *** I am requesting that they refund me the difference between the expedited service they charged me ($237) and standard service ($99) without further delay.

On 04/27/22, I used *** affiliation with Rush My Passport in order to obtain a new passport for my son in advance of a cruise debarking on June 3, 2022. *** website says "for all your passport needs". They make it seem like *** can handle all aspects of obtaining a passport. This is misleading and untrue.I paid the $227 for the expedited passport. I filled out and printed the application. What they don't tell you ahead of time is that you must then make an appointment at *** We tried all of 04/28/22 to find an *** taking appointments. ALL acceptance agencies in our area are no longer taking appointments. They are all booked until the END of June! Therefore, there is NO way, we will obtain this passport in time. On 04/29/22, I called the toll-free number on the application ***] to request a refund. There is nobody there. There are several prompts, but none allow you to speak to a person. (You can leave a phone number for a return call.) I then went to the website on the application, *** There is no such site, but did a little more searching around and found a Govworks Refund Request Form -- which states: Refund requests must be completed and returned to govWorks within 24 hours from the purchase date that you are appealing. -- but it also does not provide a place to which to return the form. Regardless, I was one day too late --but a 24 hour window is utterly ridiculous!I have filed a dispute with my credit card company. In the event that dispute is successful, I will no longer need a refund, but *** still needs to revise their misleading website to tell the truth.