The complaint has been investigated and
resolved to the customer's satisfactionResolved JustAsk.com — refunds are scam and a con
resolved to the customer's satisfaction
JustAsk initially replied that no charges would be made against my Visa until I received an acceptable answer. There is also a stipulation in their terms that states no refunds will be made after 30 days, However, my interpretation of that is there is no charge if they found no answser, therefore no refund necessary as no charge would be made against my Visa.
Reality == after 40 days, still no answer at all, they closed my question???? To me, that meant they could never find an answer to the LG plasma TV specific problem. NOT SO == They charged my visa and created an account for me --TOTALLY IGNORING the fact that no answer of any kind was ever provided, and since they had held the question over 30 days, they charged my Visa illegally, then disallowed any refund since the question was over 30 days old. They are non-resonsive to my demands for a credit to my Visa.
It is not worth a lawsuit for the $17 but hopefully some hungry attorney will step in with a class action lawsuit for the hundreds of scammed users and if nothing else, put them out of business.