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Money taken from card during free trial period
Dear Sirs,
my son has started a 30 day trial with you and trusted your company that he could cancel within the trial period. After 2 weeks $ 50 came out of his account.
He saved this money for a special gift and is devastated.
We do not understand how legally the money could get deducted within the trial period.
Please email me for contact details immediately and refund the money, otherwise I will have to go to consumer protection.
Kind regards Ingrun Binder for Timon Sturm
Desired outcome: refund of $ 50
Refund not processed - terrible service, no resolution
My partner used Prezi for work purposes for only 2-3 months in 2015 and then closed the account as per standard instructions. ZERO emails were received from Prezi from that day forward.
Forward one year later (2016), the card used for the subscription got closed and cancelled and we have found that Prezi continued to charge the card each month AFTER the cancellation.
Customer service is slow in more ways than one (try repeating yourself with the same information!). They first insist that they had processed our request for a Refund to the same card - but the card is closed, it isn't possible to use or refund onto. Our bank also confirms in writing the funds are not returned and cannot be. Back and forth with multiple emails with Prezi customer service, they continue to claim the refund is processed - but also that they cannot alter the card or recipient details as to how they can actually, successfully, return the funds.
Then they forwarded us to some Accounts person who claims we are no longer eligible for a refund because the account was closed Nov 2016! (When we brought this to Prezi's attention, not the month of cancellation.)
This company is inconsistent with their customer information, provide poor service, and are incapable of finding solutions.
No Refunds - Won't Stop Charging Credit Card
Prezi.com has charged our card twice in 12 months for a service we initially cancelled after a few days.
They have refused to refund us and have charged our card twice in 12 months for service we have not used and don't want.
We charged back the initial charge 12 months ago, and will now do that again.
Their customer service is unresponsive and the one time they reached out, they were rude.
I certainly can't recommend that anyone ever use this company, based upon our experience with them.
Proceed with caution when dealing with Prezi.com
Is Prezi legit?
Prezi earns 91% level of Trustworthiness
Perfect Trust Endorsement: Prezi achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Prezi. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Prezi's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Prezi.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Prezi.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Prezi as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
The Prezi website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
We looked up Prezi and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Prezi protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Prezi. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Prezi complaint handling
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Prezi contacts
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Prezi phone numbers+1 (844) 551-6941+1 (844) 551-6941Click up if you have successfully reached Prezi by calling +1 (844) 551-6941 phone number 0 0 users reported that they have successfully reached Prezi by calling +1 (844) 551-6941 phone number Click up if you have UNsuccessfully reached Prezi by calling +1 (844) 551-6941 phone number 1 1 users reported that they have UNsuccessfully reached Prezi by calling +1 (844) 551-6941 phone number
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Prezi emailssales@prezi.com100%Confidence score: 100%Supportlorraine.lee@prezi.com99%Confidence score: 99%executivetrademark-team@prezi.com97%Confidence score: 97%supportpress@prezi.com96%Confidence score: 96%communicationprezieditors@prezi.com91%Confidence score: 91%communication
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Prezi addressKaren Tang 633 Folsom Street, 5th Floor, San Francisco, California, 94107, United States
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Prezi social media
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