Hover
Reviews and Complaints

I pay $35.00 a year for my domain name. It auto renews. When I examined my credit card statement they had charged $35.00 twice. My credit card company removed one of the charges. Hover locked down the account and will not unlock until I pay $35.00 plus a $15.00 fee. Then they will refund the second $35.00 charge. Only a shady company would do this to a customer when they are the ones who made the mistake.

Hover is a company that I would not recommend doing business with. Recently, Tucows has been selling off domain names that belong to Hover, which is causing a lot of problems for their customers. Some people have reported that they were only given 10 to 45 days notice before their email contracts were terminated. This is a big problem, especially if you have been using the same email address for a long time.

In my case, I had been using my email address for 16 years when it suddenly stopped working. I had no idea what was going on until I called customer support. They told me that they had discontinued my service and deleted all of my files. I was shocked and angry. I had no idea that this was going to happen, and I was not given any notice.

The customer support representative agreed to refund the money I had paid for the remainder of my lease, but they refused to compensate me for any actual damages. This was very frustrating, as I had lost a lot of important files and information.

Overall, I would not recommend doing business with Hover. They have been having a lot of problems lately, and it seems like they are not treating their customers very well. If you are looking for a reliable email service, I would suggest looking elsewhere.

I gotta say, I had a pretty rough experience with Hover. When I first signed up for their domain service, they asked me to upload all my ID documents. I did it, no problem. But then, four months later, they went and suspended my domain out of nowhere. And you know what that means? My website got taken down by Google. Not cool, Hover. Not cool.

So, I reached out to them and they asked me to re-upload my ID docs. But every time I tried, their system kept spitting out an error message. I mean, come on. How hard can it be to receive a document? I spent over three hours on live chat with them, but they still couldn't fix the issue. And now, my ecommerce website is still down. Useless.

Honestly, I wouldn't recommend Hover to anyone. They have terrible reviews all around, and my experience just confirms it. Save yourself the headache and go with another provider.

So, I gotta say, I had a pretty bad experience with Hover. They went and bought Bulkregister, which is how I found out about them in the first place. But then, get this, they didn't even bother to contact me after the buyout. I mean, come on, that's just rude.

Anyway, a few months went by and I realized I needed to access my account. So I called them up and, get this, they had let a bunch of my domains expire without ever telling me. I mean, what kind of business does that? These were domains that I had owned for years and were worth over $10,000.

And get this, they didn't even have a credit card on file for me. I mean, I wasn't even their customer and they had access to my account. That's just plain unacceptable.

Overall, I gotta say, this was the worst experience I've had with a company so far. I wouldn't recommend Hover to anyone.

So, I was looking for a domain registrar to register a domain name for my company. I came across Hover.com and decided to give it a try. I registered my domain name using my prepaid debit card and got everything set up, including my site and email. I was excited to get my business up and running.

However, after just two days, I received an email from Hover.com telling me that my domain was unregistered and my service was cancelled. I was shocked and confused. They provided no reason for the cancellation and didn't notify me before removing my domain.

I was extremely disappointed with the service I received from Hover.com. It's frustrating to have your domain cancelled without any explanation or warning. I don't understand why they would offer domain registrations if they're not comfortable with people using their registrar.

Overall, I would not recommend Hover.com to anyone looking for a domain registrar. Their lack of communication and customer service is unacceptable. If you're looking for a reliable and trustworthy domain registrar, I suggest looking elsewhere.

I've been using Hover for a long time now, since they were still called Mailbank. I've been a loyal customer for around 25 years, but recently I've been having some issues with their service. For the past 4 days, I haven't been able to send any emails, even though I can still receive them just fine. It's been a real pain in the neck, and I'm starting to get frustrated.

The worst part is the customer service. When I contacted them about the issue, they asked for full access to my mailbox so they could investigate. I don't know about you, but that seems a little sketchy to me. I mean, what are they going to do with all that information? It's like they're trying to spy on me or something. And even after I gave them access, nothing happened. It's like they just forgot about me.

I'm really disappointed in Hover. I've been paying them for decades, and when I finally need something from them, they can't even be bothered to help me out. It's a terrible company, and if it weren't for my email address, I would have switched to a different provider a long time ago. I just want to be able to send my emails again, is that too much to ask?

Hover, man, they got some issues. So, like, I was trying to forward my URL, right? And it just wasn't working. This was like, yesterday at 8 pm and it's still not fixed as of 8:45 am today. And get this, they didn't even tell me about it! I had to find out from another customer. So, I sent them two emails and didn't hear anything back until I called them this morning. And let me tell you, the guy who answered the phone sounded like he just rolled out of bed. No automated greeting or anything. And when I told him about my problem, he was just like, "Sorry, no compensation for you." Like, what the heck, man? This company is totally incompetent and unprofessional. They don't care about their customers at all. So, yeah, stay away from these bull$#*! [censored] people.

Hover.com is a domain registration company that is part of the Tucows group. They've been around since 1993 and are now a public company. They seem to be more focused on "investor relations" than on helping customers with domain registrations. According to Wikipedia, they're the third-largest accredited registrar in the world as of March 2019. That's pretty scary considering how their system works.

I tried to transfer a domain to Hover.com, but their system couldn't handle it. It barfed twice and charged my Paypal account twice before barfing a third time. I tried to contact their "online chat" for help, but it was unavailable for 30 minutes. I finally got a rapid reply to my email, but when I asked to cancel the order, there was no follow-up. They didn't even say "we're sorry" or "can you give us a chance to look into this?". Nothing. It's really sad that they treat potential customers like crap. I wouldn't recommend Hover.com to anyone.

I been using Hover for a while now, back when it was still called NetIdentity.com and even before that when it was Mailbank.com. The original deal was pretty sweet, only $9.95 for a real POP email account that was supposed to be for life. But things have changed since then, with different owners and management and a few price hikes that left me feeling disappointed with the new pricing and service plans.

But I have to admit, from a support standpoint, Hover has always been responsive, responsible, and reliable. They're always there to help you out when you need it, and that's something that's hard to come by these days.

If you're looking for an easy one-stop provider of high-demand custom domains, then Hover might be the right choice for you. But if you're looking for more flexibility, I would suggest purchasing your own .com/.net/.org domain and buying a hosting service instead. Sure, $35/year for a single email may be okay, but I'm pretty sure you can get much more for just a little more money.

Overall, I think Hover is a decent option for those who want a simple and straightforward domain provider. But if you're looking for more options and better value for your money, you might want to look elsewhere.

Got myself a domain name and a small email box from Hover. But let me tell you, it was a bumpy ride! I had a heck of a time getting that email box to work with my Gmail account. I even tried using a business account, but no dice. Finally, Juanita came to the rescue and got it working just fine.

But the next day, when I tried to log in, I got an error message saying my account was "invalid". I received an email from Hover saying they had wrongfully established my account and cancelled it. I called in to find out what was going on, and the representative told me my account had been improperly created. He tried to create a new account for me, but it just wouldn't work. He said it would take about a day to sort out.

The next day came and went, and still nothing. Meanwhile, I noticed that my PayPal account had been billed twice for over $33 for the initial account. I called PayPal to dispute the charges, and they locked my account because of the unauthorized payment.

But that's not all. Just two days later, I received an email from PayPal saying there was ANOTHER billing on 11/19! How could this be, when my account was locked? I tried emailing back and forth with the Hover managers, but they just didn't seem to understand the problem caused by their PayPal transactions.

In the end, I had to refer the matter to the FBI IC3. It was a real headache, and I wouldn't recommend Hover to anyone.

Hover, man, let me tell you, they got some serious issues. Like, I used to be with Enom, and then they changed their name to Hover, but I didn't even know because their emails were going straight to my spam folder. And then, when they finally transferred everything over, they didn't even transfer my payment info! Can you believe that? And they didn't even bother to call me or anything to let me know that my domain was gonna go into redemption because of their mistake.

So now, I gotta pay $250 US dollars, and they won't even reimburse me for it. Like, come on, guys, you gotta stand by your "auto renew" feature. It's not my fault that it didn't work because of your own actions.

And don't even get me started on the customer service. I talked to this lady named Lei, and when I asked to speak to someone in management, she put me on hold for like 15 minutes and then told me that nobody could talk to me right now. And then she said they would email me to confirm a phone call later, but guess what? I still haven't heard from them.

Honestly, Hover needs to wake up and get their act together. This kind of service is just unacceptable.