JustAnswer
reviews and complaints

Hello, my boyfriend and I used this the other night. We were charged the $1 at first like told and then got charged $46.00. We did not want this and would like it all canceled and our money back. It is very frustrating to have been promised one thing and then lose more money. We did not grant access to that and it was abused. I am getting all $46 back, it is only fair. Please fix this.

I looked at this website for information on a vehicle issue. Was charged $1 for information. They say I was told they would send reminders about cancelling if I didn't want to join as a member. Never received e-mails or notifications regarding a membership fee. They have been charging a rarely used bank account to withdraw $34 per month for three months and now have put that account into a negative balance. They will not refund $102.

I don't have a profile on your so-called site. My Bank is Vera bank in Killeen, Texas and I want that $60.00 back in my acct, within 7 business days for I did NOT AUTHORIZE THIS!
Sincerely,
John Shannon Jacob
Rockdale Texas 76567
If I do not receive said money your site will be put on BLAST throughout the internet.
[protected]@gmail.com My bank and banks all over my town will know you all took money from someone that doesn't even have a profile with you I use of 2 email addresses and know the passwords I would use to login and NOPE emails won't work nor passwords so I know something is NOT RIGHT here!

‘Just answer' charged £50 from my debit card via PayPal for their subscription which I didn't sign up.I didn't create any account with them .I wanted get some legal advice .when I searched online I found this site.you can get answer for one question just for £5 one off payment .I paid this money though my PayPal account and I got an short answer which I already knew.it didn't help me at all .after all received the answer via email and the text.I didn't receive any email from they about their subscription or anything at all.
When I checked my account today I notice they charged £50 from my account with out my consent.I didn't create account with them or didn't sign up for any subscription plan .I didn't receive any email from them about this .even after they charged money I didn't receive anything .they completely misled me and took my money without my authorisation.this is a fraudulent act and I want my full money back

I cancelled my account months ago and they still took money out of my account and refuse to return my money.I am a 76 yr old widow and can't afford to lose my money 🤑

I have two charges on my card from my stand for 46.00 each.I don't even know who ore what this co? Is .I am a senior citizen and cannot afford almost a hundred dollars to be taken out of my account.Please help me .

On Friday of last week, the 31st of december 2021 I has a charge of $46.00 from a company called Mechanic JA.. Then yesterday th 3rd of January 2022 the name change on the charges to Just answer.com. what is going on.

Looking for answers regarding issues with a gaming console I was charged $68.00 though I did not talk to anyone associated with the online service JustAnwser. The online link to the company was terminated before any communication was made. Research shows this company commits this type of fraudulent transaction often. The company JustAnswer should be held accountable for their illegal activities.

I paid the fee for an answer but now I have been charged $ 52 I never agreed on this i am requesting a full refund.

They said they were going to charge me $1, but charged me $50.
I was not satisfied with the ‘help' I received. It was a copy and paste from another website that I read earlier on. The doctor also said they would talk to me until I'm satisfied, but they stopped responding.

I want my $50 back now. I also sent an email to your ‘customer service'.

This company deliberately misleads people seeking help about their fee's, making you think you are joining for $1 by hiding the monthly charge in teeny tiny print. On the 18th, I was charged a $1 fee and a surprise membership fee of $28. On the 21st I was charged $34, which I authorized, and they also took the liberty of charging my account an additional $2 for no reason. It may only be $2, but it's my $2. I will never use them again!

You have charged My Regions account without my content and this is FRAUDMENT Charge if this matter is not taking care of today I am going to press cgarges againt you today! I am tired of you going into my account and falsely making charges. I want a refund today and without you asking or telling me I let you have this account number1 Take care of your false charges or I will file charges on you today! Do not charge the $9.99 chrges either I did not open up this account with you! PAM Also you charged my Paducah Bank Account $9.99 for services I did not get take care of this also or you willbe in trouble with me and my bank as these charges are fraud! The charges on Regions are $47.00

On 11/22/21 I used this company for legal information. A representative from the company contacted me and told me that I would be charged $1.00 to test my account and an additional $46.00 to be contacted by some from their legal service. I asked specifically if this would be a one-time charge and the rep said yes. this company took 2 more charges from credit card amounting to $93.00 when I explained this to the company rep about the extra charges, she said sorry they did cancel my account. but made no attempt to refund me my money. I asked for a direct number to the company and the rep gave me an erroneous number of [protected] she stated her name was Keren I have my credit card statement as proof

On Oct 3, 2021, I was transitioning to a new computer and was having an issue with connecting to dual screens. I saw an ad for a $1 question on JustAnswer. I followed up again for a $6 question on the same day. Unfortunately, the advise did not correct the problem. The service providers were very attentive and professional. However, on following up on a recent bank statement, I saw where I was enrolled in a monthly program for $46.00. I must have missed the "small print" and was not aware of the membership. Today, I called and talked with a Margie about this mix-up and was told that it was clearly indicated on the website. I do not recall any indication of this following the ad that I received. She also said that JustAnswer sent me an email notifying me of the cancellation period- which I did not receive. Your records indicate that I have not used your service since that one day- Oct 3.

They tricked me into a membership by saying the fee to talk to someone was $1 but then they automatically signed me up for a membership and charged me $46 immediately on top of the $1. The pages that I went through to talk to a doctor on did not clearly state that I was signing up for a membership and it did NOT clearly state i was going to be charged $46 immediately. It was purposefully misleading. When I contacted chat for a refund they refused and said i agreed to it. But when a webpage is purposefully misleading it is not a fully informed consent. Last thing I needed when fearing I might have cancer while having no health insurance was a scam company charging me $46 i don't have.

JustAnswer service is a lie and scam. My father was asked to pay $2 for a question to be answered. The $2 was taken out then $60 was taken out! Rang the customer service number to know why and was hung up on twice. Claimed they were in the Philippines. I would like the money refunded but You can't trust what the scammers will do.

Bonjour,
j'ai utilisé votre service en ne sachant pas que je serais facturé à chaque mois
un montant de 66.00$ un versement en octobre le 10 et le dernier paiement passé et facturé sur ma carte date du 09 novembre 2021 et ça passe depuis octobre
donc 2 versements que j'aimerais me faire rembourser et surtout me désabonner de ce service non essentiel pour moi

merci Arlette

My 'not very tech savvy partner' stumbled across JustAsk while looking for some information on her car.

She unwittingly entered her credit card details, asked her question and then promply forgot about the site.

5 months later I notice a charge of £30 on her statment. After some investigation I find out JustAsk have been billing her every month for 5 months! A total of £150 has been stolen, as far as I'm concerned, from her.

Their chat bot is just that, a bot, doesnt feel like a real person replying. I've been in touch with them via phone and am waiting for my parntner to get home from work to confirm they have refunded her money.

This site is immoral and it's bussness model relies 100% on internet users, who, like my partner, arnt aware that sites like this exist purly to steal a monthly 'charge' from them.

It's highly unlikelly any of thier so called experts are indeed experts, something they actually acknowledge, tudked away in thier Terms and Conditions.

Avoid this site like the plague.

I did a free trial for $1.00 12/21 and I have had $49.00 taken out of my bank account! I want this service canceled and the $49.00 Refunded Immediately!

was not 7 days of the Trial Period!

Connie Lohmann

I wanted to overcome a difficulty I was having getting
e mail on my tablet and my phone. Just answer said I
had to pay 1 dollar, in order to do this I had to use my debit card. The first weekday after i.e. I found they had taken
40 euros from my bank account together with the 1 dollar without my permission.
This was achieved with the cheap trick used to get my
card number. I have been to my bank today and they
cut my card up and told me to claim from just answer.
Judging by the many complaints no one seems to get
a refund. The financial authorities should shut this
company down