SUBMIT A COMPLAINT

[Resolved] Just Answerstealing and fraudulent use of my own private credit card.

5
C Aug 06, 2019

I do not know how you did this, but your fraudulent activity on my account and other people, will bite you on your big fat bums!
I did not authorise you to take $2.00 from my account and then another $70.00
I do not know how you did this on 23 and 24 July 2019.
You have no right.
karma will get you all.
How dare you steal from me. You don't even know me. What did I ever do to you.
I demand $72.00 be credited to my account.
I have been to the New Zealand Police.
I have been to my Bank and am currently working with my credit card bank people.
None of you at just answer are human. If you were you wouldn't do this. That said, I feel for your innocent families and friends.
Do they now how rotten you are.
I need that $72.00 and it's my right to have it.
Carolyn Thorne

  • JustAnswer's response · Aug 09, 2019

    Hello Carolyn,

    Thank you for getting in touch with us about this. We're sorry for any confusion.

    We are not able to charge a customer unless you come to the site and post a question. Perhaps you posted a question and simply forgot?

    Please reach out to our Customer Care team from the Contact Us page at:

    https://www.justanswer.com/help/contact-us

    We'd be happy to look into this for you and work to resolve any outstanding issues.

    Regards,
    JustAnswer Customer Care

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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