J&T Express

I ordered an item from Shopee and this is not the first time I ordered anything online. I never experience any problem until this time. The Shopee App indicated that I received the order even though I was at home on that day they said they delivered. I called Shopee and they told me to check with J & T and I tried calling them but no matter how many time I call, nobody answer, the phone kept ringing. I complain to Shopee and they did an investigation and the result was in favor of the seller. I was not pleased with the result. I finally decided to check if they leave the item in a box outside my place and they did. I am angry because the delivery person did not tell me that they put the item in the box, no whatsapp, no message and nothing. I even went to another website to buy the same item. Now I have 2 of the same item. When other courier company place anything in the box outside my place, they will whatsapp me with some photos of where the item is, how it looks like and my apartment door number, so that I am aware. I even have to whatsapp them back with the OTP number before they can consider the items delivered.

Good afternoon. I would like to report a complain to one of your delivery here in Cebu, Philippines. I have a package from shopee. He called me and told me that he wanted to meet me in the other building, I run out in the middle of my work since Im teaching online just to meet and pay for my parcel and what did he do? He hang up on me because I told him he is in the other building. Please make sure you have a competent delivery personnel. His name is MANZO, JOEL as I received a text coming from you that he is the rider. I hope you can get back on me regarding this concern. Thank you

So. 12/11 I placed an order towards an overseas shop for some materials. Yesterday, the status of my package changed to finally say "Item is out for delivery" after some days waiting for it and I was super happy. Why not when they said it would be here next year then suddenly I could actually receive it earlier right?
Well, it actually took a turn for annoyance.
See, I waited for the delivery guy to text or call me since around 9 AM when the status of my order changed, expecting to hear a knock on the door before noon or after lunch when I usually get my orders. I was alone at the office. Everyone was working at home at this point and I could have gone home early or chose that option too, but due the order, I stayed at the office. And waited. I waited until around 6 PM but guess what? NO DELIVERY GUY CAME. Then, when I checked my order status around 7 PM, it says DELIVERY FAILED? FAILED? I WAS AT THE OFFICE THE GOOD PART OF THE DAY! How did it fail when there was no text or call informing me that the package was or was not going to be delivered? What's this? Did a ghost make the delivery? BAH! THAT'S EFFING NEW!
If they were feeling lazy, they could have informed me. I've been waiting for that order for a long time- also, where do I find the explanation about statuses? I dug around but can't seem to find an explanation about what all these statuses actually mean. Google isn't reliable sometimes you know. When I dial for your customer care for answers, always the busy tone!
By the way, when I try to track my package, it says that there's no information about it. It's like my package just POOFED into thin air.
Good job courier (sarcasm). Does my order NOT EXIST too like your non-existing delivery guy that marked my order as delivery failed?