J&T Express
reviews and complaints

Servis sgt bgus. Cepat cuma pekerja tidak mesra. Bila nak pick up barang di branch jnt yg berdekatan pekerja malas nak cari. Di musim pkp ni ramai org. Bila ramai org akan beratur. Ada setengah org urgent nak guna barang. Datang dari jauh2 utk pick up barang tp pekerja bagi banyak alasan. Sy harap j&t akan ambik tindakan pada pekerja yg mcm ni.

Rude dispatcher [protected]

Rider dari j&t dp simpangampat 01 sangat kurang ajar. Call tanpa beritahu reason tiba2 mahu nom ic cust. Bila cust tanya, dia boleh ugut yang dia mahu letak "cust tak nak sign". Walhal dia letak barang dipintu. Sekiranya saya tak dengar ketukkan dari pihak rider j&t mungkin itu slh saya. Tp rider/staff tak sepatutnye bersikap kurang ajar buat malu kita orang melayu aje. Dan sekiranya saya dapat pggilan dan pggilan itu dari scammer, pihak j&t mahu bertanggungjwp terhadap maklumat sulit saya? Harap dapat perbaiki dari segi layanan service.

My parcel since 30.05.2020 stuck at KUL gateway PJS035 and not received yet. Tracking number [protected]. Please check and send the parcel faster.
Call customer service also only operating system answer. No proper feebback also.

Saya memesan barang di shopee dan seller telah pos pada 17hb may. Tetapi barang saya masih berada di sgb gateway hub999 bermula 18hb may sehingga kini 4 june dan telah hampir 17 hari di sana. Disini saya sertakan no tracking barang saya [protected]. Saya harap pihak jnt dapat mempercepatkan proses penghantaran barang ke alamat rumah saya secepat yang mungkin. Sekian terima kasih

I would like to complain about the delivery man Estrella, Ursolo A:[protected]. When I saw his name at the Track your shipment page, I immediately texted him. I even ask him to reply asap but he did not reply. I texted him 5/30/20 01:32pm. I waited for his reply but nothing. Then when I wake up this morning 5/31/20 I checked Shoppe and it says 05/30/2020 06:03
Delivery failed due to (Customer is unavailable). How messed up is this. The incompetence of your delivery man will lead me to be blocked by the seller or rather Shoppe. Please correct this or I'll share to the media what kind of delivery man/employee your company is employing.

I ordered a product on shopee. The seller ship it fast but the shipping company J&T didn't sent it fast! Parcel not yet deliver since it has been two weeks. Still pending at SGB gateway! Please check with my item and deliver it quickly! J&T must improve their service as well otherwise people will not trust your service and using other shipping company. Thanks.

Dear sir,
Very slow service. My item has been stuck in transit center KUL since 18th May. Please speed up your service. Thank you.

Servis teruk... kwn saya nak self pick up x bole.. pegi 2 hari katanye barang tu hilang pastu ckp terikut van lain lah x de kat dropoint tu kat track code ckp kat situ... call jgn ckp baik customer service ngan center tu x pernah nak pick up.. layanan teruk.. da lah beli brg beratus ingat nak surprise hadiah sekali kte tersurprise brg x de pastu bagi alasan mcm2.. dalah bersepah brg customer.. dari pintu depan smpi nak terpijak.. x kemas.. tolong lah... cube kena kat diri sendiri brg hilang marah jugak.. taulah saya org biase.. kalau saya org berada da lama saman teruk sngt.. jgnlah bagi alasan mcm2..org nak self pick tu telefon jelah balik 2 kali pegi 2 kali alasan ckp nak call balik... haram x de.. menyusahkan org..org lain pon kena keje jugak tpy jgn alasan x masuk akal track kat situ kate brg x de.. nmpk sngt x amanah

Dear team j&t,

please update tracking number and I still not receive
my item [protected].

I want this item because hari raya.

Hope your team cooperation.

Thank you.

Parcel sangkut terlalu lama die SGB GATEWAY dari 08/05/2020. Tracking no [protected]

Bought pet food and Seller posted out of Kelantan very early. Here are the dates:

15-05-2020 12:43
[J&T CDC SG.CHUA 301]Parcel is at J&T storage hub and shall attempt for redelivery as soon as possible.
14-05-2020 19:03
[J&T CDC SG.CHUA 301]Delivery attempt was unsuccessful. Please contact J&T Express at 03-9212 9661.
14-05-2020 11:15
[J&T CDC SG.CHUA 301]Parcel out for delivery. (Dispatcher Tel: 6060)
14-05-2020 09:17
[J&T CDC SG.CHUA 301]Parcel has arrived hub SGR301
13-05-2020 10:44
[J&T KUL_GATEWAY]Parcel has departed to hub SGR301
13-05-2020 09:36
[J&T KUL_GATEWAY]Parcel has arrived hub KUL999
07-05-2020 16:25
[J&T DP SULTAN YAHYA 01]Parcel has departed to hub KTN999
07-05-2020 16:17
[J&T DP SULTAN YAHYA 01]Parcel has been picked up by J&T KTN005

So far we have called J&T customer service (03-9212 9661) twice. But no proactive action was taken. Really pissed with the service.

Will start to viral about this bad incident.

My parcel was picked up by the courier on the 4th of May 2020. Pick up point - PJ old town. Delivery address is in Puchong, so it's within Klang Valley. Since 9/5 till today 19/5 it shows parcel in transit. I have emailed them twice, with no reply other than the std automated reply. Where is my parcel? And pls reply to emails. The worse courier company ever.

This company delivery services sucks to the core, super stupid customer service and complaint management.
All my parcels still stucked at their warehouse.
Parcel no:
[protected] - still with them since 9 may
[protected] - kept by J&T since 10 may
[protected] - kept by them since 14 may
Their service is sooo pundek like a super pundek snail express.. what express la pundek..

here I want to let you know that my product is in the hands of others and not in my address. I gave the address correctly but the rider sent it to another address. Why does that have to happen? the fate of the person who got my goods called my number. if that person didn't tell me who's going to be compensated? while I have another item from different j & t but this one only goes to another address. please be careful when doing work

Patutnya buku tu kena ada dekat pensyarah saya hari ni. Hari ni ialah hari last tarikh submit tapi buku tak gerak2 daripada 13 may 2020. Dah 2 hari tak bergerak semlam dengan hari ni. Please urgent buku tu sangat penting untuk markah praktikal saya. Saya harap pihak awk dapat mempercepatkan penghataran buku tu pada pensyarah saya. Tanpa buku tu saya tak kan dapat tamatkan diploma saya. Hm

Name: nuraqidah binti maring
Tracking: [protected]
I odered my parcel at shopee on 2/5/2020 and the courier still didn't ship my parcel and no update from the courier. The seller has sent the parcel to the courier but no update at shopee apps.

Tracking no: [protected], [protected]
I have monitor online for few days, my item just didn't update since 9th MAY 2020, I wonder where it goes and why for 3 days of waiting until today still not receive yet. Please get back to me ASAP. Or at least please update your portal and let me know where exactly my items location. Please call me at [protected], if there's any problem, as your J&T hotline can never get through.

J&t has no effort in handling customer service at all! My last time to use such [censored]ty company. Any advice if we could take the complaint to the next scalmy parcel tracking number: [protected]

Issue: the parcel was picked up since 6th may 2020, while up to today your customer service are still unable to tell me which branch exactly my parcel is!

Complaints: while most of your customer services tried to be as friendly as possible, the overall procedures are not humanise!
(i) I have approached ms mas and ms kani while they tried to assist me to get m parcel soonest. Anyhow a the promised date and time by ms kani (before 5pm, 8th may) did not meet.
(ii) have you tried you fb live chat? Do j&t know what fb live chat means? My inquiries were not entertained is 1 thing, the automated reply after I selected the live chat (which was replied hours later) are the thing that pissed me off!
(iii) it takes me fastest 35 minutes to be able to reach your customer services, not to mentioned that your brand do not pickup calls! I have called 3 branches so far (puchong bdr puteri, puchong jaya, puchong bandar kinrara) and none of them, none pickup my calls.
(iv) irresponsible team leader like mr anwar (your customer service does not want to reveal full name, what a joke) that did not and have not assisting customer and your customer service to settle their issue. Please define what is customer service, and why would someone that do not care about customer service are appointed as a team lead?
(v) remarks and instruction from your cs was filed since 7th may and up to date none of my request has been fulfilled, worse still, there is no update at all from what I have been requested, even if I did ask your cs to feedback to me.
(vi) confusion! From first attempt of self collection (8th may) at bandar puteri branch, I was told that the parcel is in puchong jaya/puchong utama by the puchong jaya supervisor that's currently training at bandar puteri branch after a 2-hour queue. It was customer service that told me so that the parcel is in bandar puteri by the way. Anyhow I was told that the parcel are delivered to bandar kinrara from bandar puteri by 10th may. Bandar puteri branch? What happened to "the parcel is in puchong jaya/puchong utama branch by that stupid fellar from bandar puteri branch (he claims he is the supervisor for puchong jaya branch, name yaakob etc...)
(v) when I visit your bandr kinrara branch earlier today (11th may) I was told that the parcel is still on its way from bandar puteri to bandar kinrara. Hello, it was your customer service that told me it's in bandar kinrara already when I called them by 10th may! And how far is it from bandar puteri puchong to bandar kinrara puchong? You could travel through and forth penang already wtih that time frame!
(vi) your customer service personnel (kani, mas, hakimi, zura) all of them claims that they have leave a note to your branch to call and update but the branches I visited says they did not receive a single note.
(vii) have you een check ow many complaints in your facebook? If you do not wish to respond to your customer from your social media page, please don't create a social media page. You and your management do not understand the basic use of a social media page.

This case has been delaying from 7th may - today (11th may) with no solution. I have only been asking 2 simple question:
1) where is the stupid parcel!
2) when can I collect it since your stupid company can't even fulfill that simple task that we paid for. I don need you to deliver if you cant do so, I can do self pickup and even so you can"t even trace were the [censored] is my parcel? E? Damn pissed with their service!

j&t lake feld memg out..sendangkn pos2 lain blh htr smpi kt sekolah pengkalan...tpi j&t lake feld srh p ambik kt tmpt dia pula...kalau nk ambik situ kurangkn la kos penghantarn...ni tkdak duit mau...dh le brg mcm tu ja kene baling.memg sial...sakit hati..dh p kt sana kene tgu pula...bkn tgu sat..ni berjam kene tgu dh le kerja...mcm ni stnd j&t mampusss...sekurang htr la kt dpn sekolah pengkalan...

Pekerja jnt tak bertanggungjawab, tak amanah, kalau tulis description barang mahal berharga terus curi. Hilang under jnt. Lepas tu nak claim banyak cekadak pulak jnt ni. Kalau cuai tertulis kat description tu barang mahal tak semestinya kena curi dan hilang! Kalau memang tak amanah macam tu, tak payah buka syarikat kurier servis! Shame on your service!