CB Courier and Delivery Services J&T Express Complaints #2-21

J&T Express review: Request an action: courier did not return the cod balance

Ghost2483

Dec 10, 2025 6:33 pm UTC

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I would like to lodge a complaint regarding a Cash on Delivery (COD) parcel. On [10/12/2025], I handed over RM56 in cash to the courier. The price of the item was RM25.90. Therefore, I should have received a balance of RM30.10. However, the courier only promised to transfer the balance, but as of this morning I have not received any response or payment. I kindly request your assistance to investigate this matter and help me recover my balance.

Claimed loss: COD balance RM30.10

Desired outcome: Please refund my money

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1300 809 000

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Malaysia

1900 1088

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Vietnam

+60 392 129 660

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Malaysia

+62 218 066 1888

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Indonesia

+63 289 111 888

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support@jtexpress.my

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eric.leong@jtexpress.my

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19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia

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