J&T Express
reviews and complaints

My parcel just got delivered, but not to me. Even though the address already been provided, they still cannot manage to send it direct to me. Please, do me a favor. Solve this issue. I need my parcel.

I was on my grandmother's house when the rider called and i said I'm not on the location then i wait until 6 P.M. and the rider didn't call or text so i left on my grandmother's house because i have something to do and my mother received the call at 7 P.M. and my mother said the rider is mad at me and told my mother that the item will be returned to seller because the rider was pissed on me and i thought it needs 2 failed delivery attempts to returned it to the seller but how did the rider return it in 1 failed delivery attempt

Hi Good morning and Merry Christmas, My Christmas was really good but it was ruined by one of your rider , i was really patient and understanding cause cause his reason was raining hard but he hadnt delivered it for 2days already now is the 3rd day and there is no rain i called your rider if he could already deliver it cause i have works to do but your rider sarcastically replied theres still rain and even if it's not that hard i could still get wet and they cannot deliver it if theres still rain i checked the weather but theres no rain i told them that it will go on RTS but rider told me they cant do anything about it if it will go on RTS they wont deliver the parcel cause it's still raining (even tho theres no rain) i told them that it will go on rts if it will not be delivered today i will file a complaint but rider had the audacity to say just file a complain and go to the office so that we could file a complain how disrespectful your riders are?, PLS TAKE AN ACTION TO THIS ISSUE BECAUSE IVE BEEN EXPERIENCING THIS EVEN BEFORE, I EVEN HAVE A LOT OF RELATIVES WHO COMPLAINED A LOT CAUSE RIDER WONT DELIVER THEIR PARCEL. WHATS THE USE OF COD THEN? THE RIDER EVEN TOLD ME TO GET THE ITEM ON THEIR OFFICE INSTEAD THE NAME OF RIDER IS FRANZ LUNGSOD HIS NUMBER IS [protected] and +[protected] my order tracking number is [protected]

THIS ORDER I MADE FROM TIKTOK ONLINE THEN I SAW ITEMS SELLING BUY 1 T1 PRODUCTS OF ADIDAS and then made the order.

after a 1 week received it but it seems to be only 1 item it should be B1 T1 on COD 999 JUST ON DEC 23, FRIDAY A CP# [protected] CALLED ME AROUND 511PM THAT I HAVE ITEM FOR DELIVERY THEN PAID HIM THE AMOUNT OF 999 FOR WHAT IN TIKTOK SELLING B1T1 ITEMS BUT VERY SAD THE IREM WAS 1 PC ONLY / SO WHAT HAPPENED NOW? CAN THIS BE RESOLVED? PLS SEE THE DETAILS ATTACHED

Parcel saya tidak sampai sehingga ke hari ini. Check status, 15hb Dis 2022 lagi parcel ada di J&T Kubang Kerian 212.

Mohon ambil tindakan segera.

Terima kasih.

Its the week before the holidays I ordered my items last week and sellers even made sure to shipped out my orders on time so that it will arrive at my location/home before the Christmas holiday! But, it got stuck to one of your hub for almost 4 days?! 4days?! 4 items are stuck on your hub and is not moving! and none of your support can be reached to help me out?!

I ordered in Lazada last December 13, J&T is the courier. The app says that my delivery date will be on 19th of december. But it's 20th of december already and havent receive my parcel. The parcel is already in the local hub of J&T in Calapan, Oriental Mindoro last 17 of december, as updated by the app. All of my parcels are already in the local hub, but J&T haven't deliver it yet. Its taking so long to deliver.

Dec. 9, 2022, my parcel was shipped in Negros Occidental. It contains, my Valid ID, and some foods from my relatives. Since then, I've been tracking my parcel in the app and in the website to make sure it's moving. The last movement of my parcel was Dec. 16,2022 around 8A.M, in transit from Valenzuela- Quezon City. How come it consumed 4 days to travel up until today, it does not arrived in Quezon City?

I have an order with J&T as the courier. It arrived at J&T's hub/warehouse here in my locality at December 14. Usually, I would already have received the item on the same day or the day after (Dec. 15).

However, it's already December 19 and still no movement from the company. I have filed a complaint to this courier before also because of the same issue.

One of their rider told me that it is due to the sense of irresponsibility of their tenured riders who refuse to deliver some items.

Please help, i am so frustrated already.

Seller here, the riders are all busy, loaded with work but j&t does not even bother to add more workers to their team of logistics. J & t is already a multi-million company but the service is extremely undesirable especially for online sellers whose main bread and butter is customer satisfaction. But due to its far beyond compare poor service, clients are losing trust especially to its wrong tagging. Since the conception of our small business, j&t is always a big dilemma when assigned as the delivery courier. Wrong tagging is a constant problem:

Pickup attempt was unsuccessful: seller is not available or not on location

Imagine! Seller is not available or not on location! How come? We are always at the disposal of all courier services since we are running a business. Hind na nga na pick up ang mga items on time (need to always rearrange pick up schedule, and pag hndi na pwede sa system, you need to call j&t hotline na! Good riddance we have a landline... Paano yun ibang seller na asa province?), kami pang mga seller ang unvailable! Naman, j&t! Please! Do no lie, already double jeopardy! Will it really harm if the tagging is the true reason of unsuccessful delivery like:

- delivery attempt was unsuccessful :insufficient time

- delivery attempt was unsuccessful :buyer requested to reschedule or not on location

Very valid reasons above are copied from one of the couriers that cater to us. See? So sincere and true...

Please! We are almost at the end of the year, change your logistic manager! Handle your branches with an iron fist! Improve your business! Add more people or stop your business if you cannot handle all the pick ups!

On the other side of the coin, in terms of fairness:

1) j&t has 24/7 hotline, a good thing

2) once picked, delivery is fast

3) riders are courteous and good mannered (but then again always tend to or maybe forced to use wrong tagging due to j&t's incompetence in handling manpower or lack of option to choose from in its system)

However, let me reiterate... Please improve your service.. Otherwise your business days will soon be over due to unacceptable business ethics and practices.

when I was opening my parcel the courier just told me don't open the parcel if I don't have the money... is this your servic now? judging your customer if they don't have money now? damn man... I provided the pic of the courier

I was very frustrated when I track my parcel in your tracking site. It is stated there that I am "unreachable" when your delivery rider did not even bother to contact me even once! I even reach out to the delivery rider (which name and phone number is given in your tracking site) but I received no response. I tried calling him but he's the one who's unreachable. I waited for almost 2 weeks for that parcel. SHEIN already emailed me saying that I only have 24 hours to receive the parcel or it will be returned to the seller which clearly I don't want to happen.

Please do something about this. I am hoping for your immediate and prompt response.

This is my parcel's tracking no.

[protected]

I ship my parcel dec 14 expecting ito to be deliver dec 15 or 16 but until not it's status is not moving from Dec 15 departure from Valenzuela usually are parcel takes only 1day shipping.and we don't know where to call to check our parcel.

TN [protected]

I was anxiously waiting for a package to be delivered anytime this week because the last time I checked, the status of the package said that it was arriving in my city and I tried to check its update again on the app just today and it said “failed delivery attempt because customer was unavailable” on the 15th of december 2022 8:11pm and I didn’t receive a single call or text message earlier stating that I was supposed to recieve my package today. It is currently the 16th of Dec. 2022. I just find it unjust how it’s labeled that it was my fault when I wasn’t even given any notice that I was gonna recieve anything today and I find it odd that the time stamp said 8pm when, as far as I know, no J&T Express riders deliver during those hours.

My order from shein already arrived from my destination however the driver can't contact me because my phone is lost. My adress is clearly indicated that the driver can deliver it door to door. It has room number and a building number and the name on the condo and adress. The driver just waited outside and upon checking on the app in shein. the driver took a picture that the customer which is me is unable to reach so he can't deliver my order. I don't understand how driver in your company didn't even use their common sense when in fact my full address is clearly indicated. The other delivery company can even deliver my order without having to call me because my full adress is very easy to understand. I need my order now because it's already paid off. Don't do this to your customers.

Went there quite often, in the morning arond 9am, the same malay girl with yellow short hair, petite size always says no money to change, rude plus grumpy. She even asked me how now I got no money and you cannot pay cash. I'm a customer's, giving jnt businesses and she is rejecting business. Since she knows that she hv no change, find a solution! Customers are not paid for problem solving! Use to use jnt service 40 times a month but now use others (pos laju, ninja). Please teach your front liners to be courteous and smile (usj9, female staff). Jnt use to hv a bunch of friendly staff before it was taken over recently. Dissapointed with the new management, tidak apa attitude on recruiting staff (rude, unfreindly, lack of knowledge). Jnt gonna lose big money if you keep this rude staff thingy going.

I waited for my parcel since Dec 12,2022 since the tracking showed it was out for delivery. What I got was text messages at 930 PM that it was rescheduled. Same goes on Dec 13 a text message was received 1124 PM my parcel was rescheduled. Until Dec 14, I waited but I left the house 430pm for my check up when my parcel arrived but no one to receive. RIDER called me but told him will call him back. As soon as I got back home after an hour and a half tried to call RIDER and ask if he can go back to my address but said to me instead that my parcel was back to the hub and he was in Royal South ONLY ha! As I was trying to explain the RIDER hang up on me and send me text messages that are not acceptable for me. I have been using J&T even before but never a rider been RUDE to me just like this RIDER of my parcel tracking no. [protected]. There was 1 time happened also no one to receive my parcel and the rider with no hesitation and complain return back to my address as he was only in Royal South. He just finished delivering all parcels on that area but he managed to come back to my address. Now this RIDER you sent me was very rude and needs to be discipline on how to treat customers. Thank you I do hope you will do your part to what my concern was

Whoa. I send. My. Produck. To my. Customer. Look nice but. Want. The customer. Get. The. Product is. Broken. Now. Custerme. Ask. Get back the money rm 440 i. Want. The. J&t. Reply. My whatss alson. Because if. You. J&t no. Reply. My. Whatss. I well like to. Report police station and. I. Want. The. J&t payback. My money. Rm. 440

The box was damaged when it arrived.(a j & t box) It was evident that it was not properly handled during transit.

The package was send thru J & T Kamuning Branch and the destination is Tacloban City, Leyte Philippines. The tracking number is : [protected]. This was shipped on December 5, 2022.

Those sending items via courier beware! EasyParcel Singapore and J&T Express refuse to take responsibility for damaging my parcel. Customer received the item and the entire parcel was wet and the item inside was soaked with water. The box was torn and the item was damaged.

Wrote it to them and they refuse to compensate saying that the packaging was improper, I need to affix a fragile sticker, bubble wrap everything and ensure there is no space in the box. I am also told to packed in a double walled box with further padding.

As expected, they find lot of excuses to push the responsibility away. STAY AWAY.