J&T Express
reviews and complaints

good day! I have received a text notification from your system just this morning, notifying me that my parcel is to be delivered. The parcel is in COD and the seller haven't informed me how much I'm going to pay so I called the rider (Reuben Makilang) who was indicated in the notification to inquire about the payment. He provided me the information that I wanted to know. However, he also stressed out that the parcel size is huge and may contain breakable items and that he/the Branch (Baybay Leyte, Philippines) cannot do door to door delivery. Is this one of your company policy? Now, he/the branch wants me to go to the hub and pick up the parcel my self (really inconvenient). This is the 2nd time that I have been in this situation and this makes me think that, perhaps it is really your company policy. I hope you would quickly respond to this more like an inquiry rather than a complaint.

[protected]- this workers said that my item has been delivered via text messaging, but actual item still did not sent out. This is showing that j&t never implied any integrity towards their staff and this also showing that the management of j&t is doing job only for profit while closing their eyes!

HIGH IMPORTANT REPORT:-

Before 1 hour I getting message from driver that she waiting outside, I don't see the time I received message. I just go down and wait for her ... I call her where are you, she reply I go back ready. I ask her why you didn't call me? she reply rudely. Ergghh! I don't know why J&T Express arrange private delivery to delivery parcel ! see how they communicate with people ? No train how to communicate with customer ! such a rediculous people! this is not first time .. for me it's second time she rude! and my family also getting same issue on before..

Please take action on this, I don't want see this person again to delivery parcel for my address ! I will report to the J&T Management Team.

Report Detail :
Name : Christina Lim
Contact No. : +[protected]
Car No. : HRV1981

Thanks

It happened many times. The delivery man send to the wrong address. When the person at the wrong address called me, he/she told me that my parcel was with them. I told them why you take if it not yours but they said the delivery man just put in front of their house and go. I am so angry, if you don't know my address you can call me bro. And I have called the hq they said the will check about it. And now it happened again. I'm always worry if my seller send my parcel through j&t. Never happened to other courier like pos laju, ninja van, dhl and others.

Barang saya dari 16hb tiada kena update, sekarang ni 19hb sdh? Malas betul sdh buat kerja ka jadi bodoh tdk mahu buat keeja?

Barang lambat sampai dari 11hb lagi.. berapa lama nak tunggu barang tu sampai

Barang lambat sampai

The J&T TAWAU who using red car proton or persona like that delivered my parcel today, and Im at the toilet, He did push the hon again and again but didnt call the Receiver. Im running through the gate and saw him moving his car while pressing the hon. He did saw the door are open. meaning there is a person inside. Why didnt call the receiver or if too lazy just text the receiver?

To whom it may concern,

Please provide training to your driver, your driver park at middle road just waiting for your client and block the whole street ! please think about other road user how we need to cross by?!

I hope your company can look into it matter seriously.

Thanks.

Where is my parcel? Why you took so long time just on transit center Sabah Gateway? You take 3 days for just that transit. Now the status is inbound drop point cdc sandakan 302 at 7.43am 19 June 2021 and until now there no delivery status. Im buying from local seller shoppe but got experience as im buying from overseas. It took 10 days since im put my order and until now no delivery☹️. Hope u can send your delivery men by today🥱🥱🥱

Bila saya bole dapat parcel saya.. Sistem pun tak update.. Berapa lama lagi nak peram

the parcel should be arrive 16th june base on the schedule from shopee. the parcel arrive at their sorting place on 13th june, and do not move ever since. i have try to contact the sorting place and hotline but no answer. on 17th june, i pick up the parcel by myself to the sorting center and ask the person in charge to get my parcel why my parcel havent been deliver. the answer he gave me was ' I dont know'. I have paid my delivery charge but i have to pick up by myself because of they dont know!

Hi there. I am a Shopee seller and I would like to complain about an item for delivery to my client which has failed two pickup dates already. The order was placed last June 13 Sunday by client through Shopee online store and the package was prepared and ready for pickup with schedule June 14 Monday. All transactions and shipping dates were confirmed through the Shoppee app. On June 14, item was not picked up and was declared as failed due to the reason stated in the seller notification as "not ready for pickup". I arranged another date of June 16th thinking that there may be an error somewhere. On June 16, however, another failed pickup was notified to me as seller with the same reason "not ready for pickup".
The fact is item was ready as early as June 13. Why would JT Express say the same reasons twice claiming my parcel was problematic? I confirmed my pickup dates many times in the app just to make sure no errors come up. How do we resolve this? I arranged another pickup date June 17th hoping the order would reach my client before Fathers Day June 20.

Hi, may i know, is it true that your staff especially store keeper cannot colour their hair? May i know why? Because it shocking me that they not facing customer, they just facing and arrange the box place by place... so let me know ASAP. IT RIDICULOUS.. not facing any food.. or will harm the customer... did jnt storekeeper rules cannot dye or colour their hair?

J&T Express — Delivery services...
The package was sent by the seller through J&T. The item travelled through the various stations and arrived at the nearest station on 14 June. It is now 16 June and there is no sign of the package being delivered. Stalled at Gateway under "Uncontrollable Situation". Delivery on hold for more than 2 days due to uncontrollable situation with no indication of revised delivery dates, etc. No way of reaching customer support.

Really bad service with J&T, this is second time with J&T and both is not happy with the missing of parcel in the 1st time and this time status : ‘uncontrollable situation', what does it mean?

Kenapa penghantaran jnt pada bulan jun ini terlalu lembap.kene terlalu lama brang di drop point.dan kadang dia pergi hantar entah kemana mana.contohnya saya duduk bidor.barang dari peneng.sampai dekat prk gateway barang bukan terus hantar ke jnt bidor.tapi dihantar ke jnt sitiawan.apa ke gila tu.orang dah la nak pakai barang tu.kenapa terlalu lembap sangat jnt sekarang.

Where is my parcel? I didn't get my parcel but the order status is already delivered. And the proof of the courier guy attach is not my parcel and not even my name. How can he stated that im the one who received the item. Tak bertanggunggjawabb yee. My name is nor shakirah not aziz. And my I didnt received my item. Pleasee I want my item.

The package was sent by the seller through J&T. The item travelled through the various stations and arrived at the nearest station on 11 June. It is now 15 June and there is no sign of the package being delivered. Stalled at PJS 312 under "Uncontrollable Situation". Terrible service. Delivery on hold for more than 4 days due to uncontrollable situation with no indication of revised delivery dates, etc. Phone calls go unanswered and live chat is disabled. No way of reaching customer support. Very very unprofessional service.

How can we depend on delivery of essential goods etc during this pandemic with such poor service and below average accountability.

First the process was slow compared to my other parcel which used other courier service, really slow. When it came here it got sorted wrongly and sent back to the first place. When i checked again it was on hold saying uncontrollable situation and out of business hour. This is too much for most people to be patience with j&t. Furthermore, i have a friend who used j&t service and her parcel are opened by j&t workers and left with few things upon receiving the parcel.