J&T Express

Counter service representative at J&T Express Rubber Road Kuching Sarawak on 24/6/2021 @ 1030am was really rude. I was really dissapointed by the way they explain things when asked about a late item delivery. Not only me, other customers came in asking about a packaging sizes was treated disrespectedly by them with a rude and angry voice. This is a really bad ethics for a paid service company. The delivery service is not free and yet they treat us like we owe them so much.

Did not received my parcel yet, waiting for a weeks still onhold..from 18/6 untill today 24/6 so disappointed with jnt service its too bad😡😡😡😡😡😡😡😡😡

Parcel arrived kch and delivered since 19 June but till today which is 24 June haven't received it yet. It only displays 'On Hold - Out of drop points hour' and 'On Hold - Uncontrollable situation'? HELLO SO WHEN IS MY PARCEL GONNA REALLY DELIVER IT TO MY HOUSE ALREADY WAITED FOR A MONTH TO SHIP FROM SHOPEE NOW NID TO WAIT FOR ANOTHER WEEK OR MORE BCUZ OF U GUYS?

Each time delivery to my family address in Sungai Petani. Item will be throw away into the house without proper hand over. There's item that already damage because of this. This dispatcher did saw my family came out to pick up. However, each time he press his motorbike horn, he throw away our parcel and went off.

This happened with the same dispatcher over and over again.

Reported to J&T Express few times but no feedback receive until today. No action taken towards the rider.

My parcel has been marked as delivered but I did not received my parcel. I think the runner had put my parcel at the wrong house.

Barang dah smpai courier jnt dekat semporna. Tapi dorang tak bagi ambil masuk ke dalam. Kena pakai runner baru bole runner ambil kan barang. Kalau ambil sendiri mmg takkan bgi masuk. Konon nya jnt semporna kena sama KMM. JNT SEMPORNA SANGAT TERUKK.

Late delivery and based on tracking, the item already sent to the wrong location to Langkawi malaysia. the item shall sent to Gurun Kedah.

refer tracking number as below:
630356414955

My parcel [protected] pos on 14 jun 2021, till 22.6.2021 I don get my parcel, still at holding cente at seremban. Status at trecking unhold situation at nsn gateway seremban from 17 jun 2021
Call me or emai [protected]@gmail.com or call [protected]

Im waiting for my parcel for 12 days…i call the hotline no body pick up..i call the shah alam warehouse to…but no [censored]ing pick up…i dont know what to do…i just want my item…please take action or i'll report to KPDNKK about this…
This is my tracking numbers [protected]

It should be arrive on 10th june…but now 22th june..still no progress or anything feed back from ur company..and for ur information my seller have email and call for the complaint…but still no respon!

ape yang jadi masalah dah sampai lipis tendang balik jerantut. ulang alik macam tu sampai sudah bila nak sampai

My parcel has been ship on 17 of june and is currently on hold at nsn gateway. It has been 3 days and there is still no signs for delivery. It is on hold due to an uncontrollable situation. May i inquire on the problem?

good day! I have received a text notification from your system just this morning, notifying me that my parcel is to be delivered. The parcel is in COD and the seller haven't informed me how much I'm going to pay so I called the rider (Reuben Makilang) who was indicated in the notification to inquire about the payment. He provided me the information that I wanted to know. However, he also stressed out that the parcel size is huge and may contain breakable items and that he/the Branch (Baybay Leyte, Philippines) cannot do door to door delivery. Is this one of your company policy? Now, he/the branch wants me to go to the hub and pick up the parcel my self (really inconvenient). This is the 2nd time that I have been in this situation and this makes me think that, perhaps it is really your company policy. I hope you would quickly respond to this more like an inquiry rather than a complaint.

[protected]- this workers said that my item has been delivered via text messaging, but actual item still did not sent out. This is showing that j&t never implied any integrity towards their staff and this also showing that the management of j&t is doing job only for profit while closing their eyes!

HIGH IMPORTANT REPORT:-

Before 1 hour I getting message from driver that she waiting outside, I don't see the time I received message. I just go down and wait for her ... I call her where are you, she reply I go back ready. I ask her why you didn't call me? she reply rudely. Ergghh! I don't know why J&T Express arrange private delivery to delivery parcel ! see how they communicate with people ? No train how to communicate with customer ! such a rediculous people! this is not first time .. for me it's second time she rude! and my family also getting same issue on before..

Please take action on this, I don't want see this person again to delivery parcel for my address ! I will report to the J&T Management Team.

Report Detail :
Name : Christina Lim
Contact No. : +[protected]
Car No. : HRV1981

Thanks

It happened many times. The delivery man send to the wrong address. When the person at the wrong address called me, he/she told me that my parcel was with them. I told them why you take if it not yours but they said the delivery man just put in front of their house and go. I am so angry, if you don't know my address you can call me bro. And I have called the hq they said the will check about it. And now it happened again. I'm always worry if my seller send my parcel through j&t. Never happened to other courier like pos laju, ninja van, dhl and others.

Barang saya dari 16hb tiada kena update, sekarang ni 19hb sdh? Malas betul sdh buat kerja ka jadi bodoh tdk mahu buat keeja?

Barang lambat sampai dari 11hb lagi.. berapa lama nak tunggu barang tu sampai

Barang lambat sampai

The J&T TAWAU who using red car proton or persona like that delivered my parcel today, and Im at the toilet, He did push the hon again and again but didnt call the Receiver. Im running through the gate and saw him moving his car while pressing the hon. He did saw the door are open. meaning there is a person inside. Why didnt call the receiver or if too lazy just text the receiver?

To whom it may concern,

Please provide training to your driver, your driver park at middle road just waiting for your client and block the whole street ! please think about other road user how we need to cross by?!

I hope your company can look into it matter seriously.

Thanks.