J&T Express
reviews and complaints

Da tiga hari barang saya tersadai di transit center prk gateway-kampar.. Sepatutnye barang da jalan 2 hari lepasbtapi bila saya cek tidak berubah droppoint barang saya

pada 13/8/2021 jam 10.18pagi sy ada call staff j&t bernombor telefon [protected] untuk bertanya barang saya yg lmbt smpai..kerana dlm sistem shopee brg skrg berada di pjs gateway dr 6 ogos..tujuan sy call utk memastikn samada brg tersebut ada atau tidak sbb lama sgt sy menunggu..tp paling mengecewakan sy apabila staff tersebut menjawab kalau VIP sy blh tlg cek..mntk tolong ambil tindakan kpd staff yg kurang adab..sy sgt kecewa dgn org perangai sebegini..kalau xnk bantu pls ckp elok2

Tracking number: [protected] (from shopee)
Receiver's name: Nurfadhilah Roslan
Receiver's number: [protected]
Receiver's address: No 28, Lorong 29, Taman Tunas Mahkota, Bt 11, Jalan Gambang, 26070 Kuantan, Pahang.

i'm in question why my parcel is send to Perak instead of Pahang when the address is in Pahang. and what is more shocking is the parcel stay there over a few days with no update. i need to know where did my parcel go.

Barang dah outbound dari 10/8 smpai harini tk smpai lg. Pelikk selalu 2, 3smpai dh😌😌😌

Tracking no [protected] - stuck dari tanggal 2hb ogos dan hingga hari ini parsel saya belum sampai dan status masih tidak bergerak. Sila percepatkan kemaskini no tracking saya. Terima kasih.

1. Parcel beli kat shopee tulis dh delivered tp barangnya takder. Kecuaian penghantar letak di atas pagar tanpa call cust telah menyebab parcel dicuri. Biasanya, penghantar2 yg selalu hantar parcel akan whsapp @ letak parcel didalam pagar tapi kalini tidak.

2. Layanan staff bhgian front desk tinggikan suara kt saya & kurang ajar. Tmbh pulak tiba2 ada staf lain aka kawannya datang "support member" utk lebih kurang ajar. Soalan yg saya tanya tak mampu dijawab. Bila ditanya pula tinggikan suara

J&T Malaysia perap barang lama2 dekat Bukit Bintang untuk apa ya? Barang dah "outbound" tiba tiba inbound Bukit Bintang balik? Kenapa eh? Tak perlu perap barang orang lama lama. Buat laa kerja betul betul 👎🏿

Hi J&T Team,

I just check my purchase history in Shopee and I just realized that your team has taken my father's and my sister's photo when deliver the parcel. This is very unacceptable and unethical because the aurat is exposed.
Furthermore, the picture also expose my car plate number. This issue has breach the Personal Data Protection Act 2010. I know you need that proof of item has been delivered safely. But please have some concern of this matter.
"For the formal shipping proof i.e. delivery receipt and tracking number (if any) Photo of the parcel package / information, including information of delivery company, tracking number, seller's and buyer's name, contact number, shipping address and postal stamp. Chat history or any other evidence showing prior negotiation.".
There is not stated to take the full image of the recipient. This issue might be silly for you but I take this matter seriously. Please stop taking recipient's photo and the home detail.

Rider tak whatsapp atau panggil saya untuk pastikan Nama masa hantar barang PADA saya. Rider Dari courier lain biasa nya Akan pastikan Nama penerima and bagitau nk dtg hantar. Dah lah main letak je barang (berkaca) dkt hujung tembok pastu tak bagitau saya nasib saya alert check app tulis delivered tapi barang tak de kat saya and saya tgok luar barang Tu duduk mcm tu. Itu nasib saya perasan kalau tak mana tau kucing ke atau haiwan lain tertepis or hujan masa tu apa jadi dekat parcel saya? Tak fikir ke? dalam era covid ni memang Akan Ada je orang dekat rumah sbab work from home jadi boleh je panggil. Saya dah lah tunggu barang Tu dekat 2 Hari Lepastu bila saya call HQ baru nak hantar barang saya? Kenapa eh kena simpan lama sangat barang saya? Bila dah complain baru nak hantar. Lepastu hari yang Sama parcel saya lagi satu pergi hantar salah alamat padahal terang-terang alamat saya tu lain. Pastu main pergi je tanpa pastikan penerima Tu betul ke tidak. Tolong lah saya bayar tau perkhidmatan bukan tak bayar jadi tolong lah buat kerja tu dengan ikhlas. Sekian terima kasih

2021/07/28
19:11:19
On Hold (Keadaan Khas)>
email :[protected]@gmail.com
Hp:[protected]
name:Luke Yap
position: (Seller of shopee) and handle packing

Dari 9hb still kat jnt Klang jaya 603, lpstu takda update apa2 information..last update status tak boleh delivery sbb kat tmpt saya sebab tutup pandemic..kat tmpt sye elok je takda nya tutup..kalau tak dapat hantar barang tolong bagi alasan Yang Okey sikit ni da 4 hari baru nak update macam Tu, bila call hotline takda respon..call jnt Klang jaya Sama jugk takda respon..

Service is too slow. 1 week my item not delivered. Once the item received the item is 80% broken. Disappointed to your service. This is my first time use jnt service and get a [censored]. I make a call to office but not hang up. This make me mad because I am pay the service to get a good service. Hope jnt can improve and upgrade their service to the better. Please take this matter seriously. Thank you

My parcel already inbound at drop point LDC Sri Gading 606 on 10/8/2021 but on hold with remark - receiver absent and schedule the next delivery. 11/8/2021 still same remark. Until 12/8/2021 my parcel still not out for delivery.

I have order an item from a seller, but the status is not updated about a week already, jnt not deliver the product and not give me any explanation, please check the case, this is [protected] tracking number

So my parcel have arrived at cdc puchong on 10/8/2021, and the next day hold because of bad weather, its okay la... And the I bet la they will deliver the parcel yesterday but on hold again because of (out of drop point's business hour).. Can you imagine, you don't give the update, when you go out for delivery, then suddenly appear out of business hour at 9.18pm? And today not a single update from jnt, and I still wait and keep calling jnt like a fool cause no one pickup that f*g phone.. Please deliver my parcel quickly, its urgent

Status barang sudah sampai..tapi barang tidak sampai ke tangan penerima..saya BAYAR kepada J&T..BUKAN FREE! Barang penerima sepatutnya DIHANTAR sehingga depan pintu rumah penerima..Bukan letak MERATA-RATA! sekiranya hilang, J&T nak bertanggungjawab?

Parcel di poskan dr j&t sik kedah pada 6.8.2021 ke 4 alamat berbeza.. Parcel ke 3 alamat lain telah sampai ke customer pada 7.8.2021(esoknya.. sgt efisyen).. Malang Ya parcel saya sampai ke j&t bandar teknologi kajang pd 7.8.2021 jam. 10.41pg dan sampai ke hari ini 12.8.2021 saya belum terima parcel saya. dah 4 kali call customer service.. jawapan yg diterima tetap sama.. over loaded parcel.. masalah pekerja.. dan pihak customer service akan Highlight kpd cawangan.. DAH 5 HARI Berlalu.. parcel tak jugak sampai... parcel masih stuck kat bandar teknologi kajang tanpa apa2 tindakan... WHYYY?.. saya faham U guys banyak barang masa CMCO ni... tapi jangan la sampai ANIAYA CUSTOMER ! Kami bayar service U All... Bukannya free & Bukan murah tau byrn service... call centre mmg langsung tak berangkat.. Baik tutup jer cawangan tu kalau ta boleh nak manage dari menyusahkan org dan nama J&T jgk yg buruk.. MEMANG TERUK SGT LA SERVICE U ALL DI CAWANGAN BANDAR TEKNOLOGI KAJANG... TERUK SANGAT2...

J&T TOLONG LA BERHENTI ANIAYA CUSTOMER...

Ordered 6 medical face masks via shopee on the 6th of August and then received my opened then sellotape parcel on the 12th of August. I have read so many bad reviews of J&T staff stealing parcels (and cookies out of cookie jars) and didn't think that one day it would also occur to me! Out of my 6 medical masks, I only received 1!

How do I know J&T Staff stole my items? Look at the sellotape! Clearly labelled J&T Express.

Absolute disgusted when I knew your staff could be going through the insides of the parcels especially in this pandemic. I mean Hello? Are you trying to spread me COVID? This is medical mask we are talking!

J&T please please please work on your system and service! You clearly have a problem here! Your business integrity is slowly going down the drain!

I would like to make a complaint of CDC PUCHONG 301 PETALING (Tracking Number: [protected]).

FYI, I'm living at Block A of my residence. The delivery person dropped my parcels at a mini market of Block B without any notice. I believe he didn't even drop by Block A at all as I was waiting there yesterday (11 Aug 2021).

Please be informed that there are charges for us to collect our parcels from the mini market. The proof of delivery was just a photo of my parcel in the mini market that i didn't even know when the delivery person put there.

Poor delivery services. Parcel have transit the same point for three times. Please have a look photo above