J&T Express

Sent brand new iphone for urgent work use with insurance on 10/8/2021 vide [protected]. Next day ended up in Taiping warehouse and has been sitting there since 11/8/2021 until 13/8/2021 unmoved. Called numerous time Customer Service only say "Sorry for the inconvenience", "according to the system", "no guarantee will deliver the next day" are not solving my problem. I can see what the system reveals too. Customer Service name Baldi gave classic comment "you cannot make report until after 5 days of sending out parcel as now still within our delivery time frame". J & T website committed to 2-3 days delivery. People like this should be wipe out of customer service line.

They claim overloaded with parcel by shopee due to recent sale and yet they are greedy to keep receiving parcel from public. Hello, we pay full fare but shopee only pays peanuts. Who has priority? If overloaded, please close all drop point and not accept anymore parcel until undelivered parcel are settled and ready for commitment again.

Jnt staff dah kenapa? Ini kali ke berapa saya sendiri tak tahu... Kenapa perlu koyak kan parcel? Kalau berlaku kehilangan barang pihak jnt akan bertanggung jawab ke? Buat kerja ikut prosuder..! Masuk dalam skop kerja ke koyak kan parcel customer?

My parcel tracking [protected] still stuck at j&t perak gateway 900 larut matang. Post out on 8 august 2021. It is a life thing. Will die if exceed more than 5days. Please make delivery faster

Since 9th of August, my goods already stopped at LDC Klang Jaya 603 without delivery attempt and status updating at all. It's 13th of August today, the phone number they provided at their website totally couldn't reach out, it's always busying, there's not even a reply from their customer service when I tried to email them. Tracking number: [protected]. Either you make the delivery as soon as possible, either I will just request refund with the company and let the company deals with the courier. J&T is the worst courier service I have ever met.

Barang aku banyak kali kau duk peram kat jnt utk apa? Bagi beranak pinak? Alasan d luar waktu opis.. 3 hari alasan sama.. Ingat barang boleh beranak ke waktu pkp? Teruk sgt servis jnt lahad datu.. Sangat2 terukk!

Worst service ever! It has been 4 days destination tracking not updated, and the parcel haven't receive to the receiver yet, called their office number nobody picked up. Terrible service!

Totally cannot be use! My parcel until today (from 27 July 2021 - 13 August 2021) Still not yet deliver to my customer. I only realize my customer not yet get the parcel when he contacted me today. The office phone call [protected] never got people answer the call.
Status got delivered with fake delivered prove. Most bad service branch provider..

tracking number: [protected]

Delivery stop at 11/8 and no more updates. Do not know about the progress of the status! it is already two days stop updating, nothing is received now!
Keep causing a delay in delivery does not good to J&T hard-earned reputation.
Many people complain on J&T social media, but none of them get response.
Those item are urgently needed. I use J&T express because I experienced fast delivery service from them, but now the delivery is stuck, and do not get any contact form the J&T worker. This has destroyed my trust to J&T express.
As customer, we have the right should know what is happening to cause the delivery stuck and not moving.

Hi why payment for partime car dispacther salary too late pay

Received a message at 4:28am (12/08/21) 'out for delivery', then a SMS at 8:07am to say that my parcel will be delivered. Got home at 5:45pm. Waited for the delivery. Then received a message at 7:56pm to say that the delivery was unsuccessful because the recipient wasn't there to receive the parcel! Time wasters!

Second time from Simply Post/J&T Express. Last time the delivery person even said they knocked on my door and then called me, when they didn't. My front door is in the living room where I was sitting and I had no missed calls on my phone. In fact to get in, they needed to use the intercom which is connected to my phone, to allow people in. So unreliable!

Sanitary pad also want to open ? What they wanna see and steal ? Once I received the parcel the parcel already opened. It's fine. Cause I thought no valueble things inside just a pad so I didn't care and put it aside after I sanitised. After few days I opened the parcel then I saw this. What's the point ? Already opened outside and see why still want open inside of the pad ? What's wrong with your people ? Can you hire people properly ? Pass few days I just heard about these case from my friends that a lot people been through all these situation from your company then now happened on me. Please focus and highlight on this matter. Solve this issues ASAP. Although no missing items but still this act is not right ! Please Dont GREEDY as everyone having hard times now !

Why my parcel there is no update? More than one weeks my parcel is stuck... Why jnt service so poor? I need the parcel before next week.. Tq

Da tiga hari barang saya tersadai di transit center prk gateway-kampar.. Sepatutnye barang da jalan 2 hari lepasbtapi bila saya cek tidak berubah droppoint barang saya

pada 13/8/2021 jam 10.18pagi sy ada call staff j&t bernombor telefon [protected] untuk bertanya barang saya yg lmbt smpai..kerana dlm sistem shopee brg skrg berada di pjs gateway dr 6 ogos..tujuan sy call utk memastikn samada brg tersebut ada atau tidak sbb lama sgt sy menunggu..tp paling mengecewakan sy apabila staff tersebut menjawab kalau VIP sy blh tlg cek..mntk tolong ambil tindakan kpd staff yg kurang adab..sy sgt kecewa dgn org perangai sebegini..kalau xnk bantu pls ckp elok2

Tracking number: [protected] (from shopee)
Receiver's name: Nurfadhilah Roslan
Receiver's number: [protected]
Receiver's address: No 28, Lorong 29, Taman Tunas Mahkota, Bt 11, Jalan Gambang, 26070 Kuantan, Pahang.

i'm in question why my parcel is send to Perak instead of Pahang when the address is in Pahang. and what is more shocking is the parcel stay there over a few days with no update. i need to know where did my parcel go.

Barang dah outbound dari 10/8 smpai harini tk smpai lg. Pelikk selalu 2, 3smpai dh😌😌😌

Tracking no [protected] - stuck dari tanggal 2hb ogos dan hingga hari ini parsel saya belum sampai dan status masih tidak bergerak. Sila percepatkan kemaskini no tracking saya. Terima kasih.

1. Parcel beli kat shopee tulis dh delivered tp barangnya takder. Kecuaian penghantar letak di atas pagar tanpa call cust telah menyebab parcel dicuri. Biasanya, penghantar2 yg selalu hantar parcel akan whsapp @ letak parcel didalam pagar tapi kalini tidak.

2. Layanan staff bhgian front desk tinggikan suara kt saya & kurang ajar. Tmbh pulak tiba2 ada staf lain aka kawannya datang "support member" utk lebih kurang ajar. Soalan yg saya tanya tak mampu dijawab. Bila ditanya pula tinggikan suara

J&T Malaysia perap barang lama2 dekat Bukit Bintang untuk apa ya? Barang dah "outbound" tiba tiba inbound Bukit Bintang balik? Kenapa eh? Tak perlu perap barang orang lama lama. Buat laa kerja betul betul 👎🏿

Hi J&T Team,

I just check my purchase history in Shopee and I just realized that your team has taken my father's and my sister's photo when deliver the parcel. This is very unacceptable and unethical because the aurat is exposed.
Furthermore, the picture also expose my car plate number. This issue has breach the Personal Data Protection Act 2010. I know you need that proof of item has been delivered safely. But please have some concern of this matter.
"For the formal shipping proof i.e. delivery receipt and tracking number (if any) Photo of the parcel package / information, including information of delivery company, tracking number, seller's and buyer's name, contact number, shipping address and postal stamp. Chat history or any other evidence showing prior negotiation.".
There is not stated to take the full image of the recipient. This issue might be silly for you but I take this matter seriously. Please stop taking recipient's photo and the home detail.