J&T Express
reviews and complaints

So J&T this is your service isn't? This is how you do delivery to your customers? Learn basic delivery ethics and sop and then do your job correctly. Your delivery guy eager to know what is inside my parcel or what? Your delivery guy put in front of my house just like that, the packaging was opened. It opened upside down. What do I think by this? Not even call my name/ring bell outside my house and not even a phone call to inform. I was in my house at the time. Absolutely Nothing and it still showing parcel out for delivery in Shoppee. J&T Tandop improve your service and delivery guy.
Never gonna use this courier service after this. Worst courier service ever.

jnt paling bodo dkat kota tinggi, yang tukang hantar barang ambik proof of delivery paling tak senonoh, mak aku tengah tak pakai tudung tengah dduk dkat lantai pun boleh ambik gambar full mak aku..yang tukang hantar lelaki dah nampak pintu terbukak boleh intai dalam rumah ..orang apa kau ambik bekerja ni? Memang takde standard sop untuk delivery

[protected] this is my tracking number.. Why still in the same place? No any movement? This parcel urgently I need 🙏🏻 hope you understand.. Please sir/mdm. Thank you 😊🙏🏻

Dear J&T,

URGENT:PARCEL WITH TRACKING NUMBER [protected] STUCK AT STATION J PRK999 FOR 4 DAYS!

We have ship the goods on 8/8/2021 and found this parcel being stuck at station J PRK999 since 10/8/2021.It has been stuck for 4 days!
We here write in to J&T to urge for arrange shipment of this parcel immediately as this parcel consist of medicine which related to live well being.

We will very appreciate your cooperation.Thank you in advance.

Best Regard,

Tan Yen Pheng
[protected]

J&T Express — J&T
Hi, my shopee parcels still not delivered since 07/8/2021 until now 14/8/21. Customer started to complaint and want to cancel the order.. I choose j&t because of their fast action but now I regret it.. I understand if it was a public holiday.. But these working days also parcels are not moving.. Please do something because my goods have to delivered within two to three days .. Thank you in advance

The delivery lady was extremely rude in the first place. She didn't want to deliver my parcel to my apartment, even though I specifically informed her I have fever and under self quarantine. When I told her she is welcomed to leave the parcel at my doorstep because I can't leave my house to collect, she had the audacity to tell me to get my family members to pick up my parcel from the office when I have already told her that I live alone. She didn't even bother to apologise. The staff is lazy and irresponsible. Wouldn't be using this delivery service anymore unless there's improvement

Barang stuck dekat cdc berserah 602.. Alasan dia takleh nak hantar kawasan pkp.. Sedangkan barang lain sampai je.. Guna servis j&t guna.. Memang cdc berserah 602 selalu bermasalah ke.. Nak perap berapa lama barang yg saya beli dri shopee tu.. Mohon ambil tindakan

Assalamualaikum Tuan/Puan,
Hari ini 14/08/2021 saya telah selamat menerima parcel saya bernombor tracking [protected]. Tapi malangnya keadaan pembalut parcel tersebut seperti telah sengaja dirobek/dikoyakkan oleh seseorang. Sebelum ini saya belum pernah menerima keadaan parcel saya seperti ini dan ini adalah kali pertama.. Saya harap pihak Tuan/Puan dapat mengambil tindakan yang sewajarnya terhadap masalah ini, kerana sebelum ini saya mempercayai sepenuhnya perkhidmatan dari pihak J&T sehinggalah berlaku kejadian seperti hari ini, sedikit sebanyak telah memberi kesan kepada diri saya terhadap perkhidmatan dari pihak Tuan..

620000092016839
Please check status of this parcel.
I really need it for pdpr session.
Can you please deliver it to the address as soon as possible..
Thank you so much..

My parcel has been stuck so long since 9/8. initially missed routed to kampung gajah since 11/8 till now which is suppose to be delivered to teluk intan .. it's been on hold since then . Have called up helpline and reported many many times . Please do something. My gods have to be delivered by this week.
Thank you

Hi, my shopee parcels still not delivered since 09/8/2021 until now 14/8/21. Customer started to complaint and want to cancel the order.. I choose j&t because of their fast action but now I regret it.. I understand if it was a public holiday.. But these working days also parcels are not moving.. Please do something because my goods have to delivered within two to three days .. Thank you in advance

So much more places to park, but because of his laziness.. he decide to park at OKU area. Is that what u allow ur workers to do?

Hi, my shopee parcel with waybill number [protected] stuck in J&T Sitiawan since 09/8/2021 until now 15/8/21 .The parcel not moving at all since that date, how many days j&t want to keep my parcel there?I really hope my parcel not missing, and please make sure J&T Sitiawan processe my parcel as soon as possible. And Please kindly make sure your teams always aware and fix this problem as soon as possible. Thank you in advance

Hello, my shopee parcel with waybill number [protected] stuck in Kuala Selangor since 12/8/2021. These problems alway happened every time my parcel passed by Kuala Selangor station before continue to Batu Caves and sometimes it took more than 10 days to receive. Please kindly make sure your teams always aware and fix this problem as soon as possible. Thank you in advance

My parcel not receive yet.. Parcel id number is [protected]. Please update my parcel latest location. Jnt system tracking is not update the parcel location. Today is 14/08/2021 but when I check jnt online tracking system, it only shows last lication info on 11/08/2021. Please take action.. Tq

[protected] tracking no kenapa x keluar lagi daripada selangor ya..saya semak daripada 11 hb Ogos .Mohon tindakan segera ya . Terima kasih.

My parcel has been remarked departed from station j&t cdc klang jaya on 9/8/2021 but until 14/8 have not received the item... Why do the deliveryman kept my parcel for soo long?... My house is just near the j&t but the delivery is soo late...

Can you please check up on my parcel?...
Shipment no : [protected]

Thank you...

620000102827475

My item on hold since 11 aug. The reason is because of bad weather while its not even raining here. Please dont on hold your customer parcel!

Parcel sy dah sangkut di JnT Larut Matang dari hari Rabu, 11/8 lagi. Kenapa perlu transit ke larut matang bukan ke dari kampar parcel ni terus transit ke Slim River ? Bila boleh agaknya parcel ni boleh sy dapat ? Pls assit

Your courier Rider:Randy Halog639101110414. Sent a message on 9:57 am on Aug 13 2021, i also have a missed call ay 9:58 am..during the period until 1030 am, I was attending a ground breaking ceremony. I sent a text message at 1035 asking for the cost and that I would send somebody to.pick it up because I am still busy and engaged. I did not receive any reply. Not until 1716 with the rider asking me if I still want the delivery or not. I told him that i am interested to receive the delivery he did not even bother to reply to me until that time and until the very moment he has not relayed the cost that I need to pay. He denied that he received an SMS message and I told him.that there is a digital signature that he received it and he then blamed me that he should instead called him instead of sending SMS. At 1751 he messaged that he if I would prefer, he would leave it in the shop in front of the PMA gate. I replied at 1847 immediately after seeing the message and coming from a meeting . He replied "Bks kna lng ibgay s TGIS STORE sir late ksi kyo ngrply" you have a rider that would not bother to reply to a customer but would demand that the customer should be on their toes to immediately reply to him but he is nmot obliged to do so for the customer.