- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Very bad delivery services
My parcel always late recently. Sometime 2 different person send my parcel in a same day. I wonder how j&t sorting all parcel?why not sort same address parcel & deliver by same person?its look like all the parcel are mixed up & not well organise, currier person need to select by their own & some parcel will miss out & caused long time reach the receiver.please improves your service asap…
Desired outcome: Fast delivery
Late delivery
Parcel tracking number [protected] terkandas di jnt Kampar / Gopeng . Barang dalam parcel sangat penting sebab saya nak pakai untuk menghadiri ke tentera darat nanti ( TDM) barang private so saya harap tolong pihak jnt bertanggungjawab untuk hantar banyak complaint saya dengar parcel selalu di curi pekerja jnt saya harap parcel saya tidak begitu kalau tak saya ambil tindakan undang-undang 😡😡😡 dah berhari tersangkut tolong faham nak kesana sangat jauh memerlukan 1jam 30 minit sebab saya dari bagan datuk dgn covid 19 mmg tk boleh ke sana jadi sila hantar ya saya dah lama tunggu nak refund kesian seller tu
Desired outcome: Hantar segera before 15 Ogos
Service
What happened to my parcel?3 days already. It's stuck at kelantan. Hope i can get my parcel safely.
Service
I don't know what is it happened the goods, I just feel something wrong way. But I unsatisfied the goods received in this condition.
Goods on Hold/Delivery Status not Updated
My parcel has been stuck at station PRK GATEWAY 900 LARUT MATANG since 11/8 and until today the status is still not updated. Been calling J&T customer service but no one picking up the call. I've been calling for the whole afternoon and waiting for someone to pick up the call but then the call just cut off itself? I use J&T express to get my order fast but now is not express at all and I don't know where's my parcel now! Pls improve your customer service hotline and your 24 hours online chat is not helping at all. It just ask me to track my order!
Desired outcome: Pls update my delivery status and send out my parcel
Why my borang kena tahan
Goods on Hold/Delivery Status not Updated
My parcel has been stuck at station Drop Point CDC BINTULU 303 since 11/02/2022 and until today the status is still not updated. Been calling J&T customer service but no one picking up the call. I've been calling for the whole afternoon and waiting for someone to pick up the call but then the call just cut off itself? I use J&T express to get my order fast but now is not express at all and I don't know where's my parcel now! Pls improve your customer service hotline and your 24 hours online chat is not helping at all. It just ask me to track my order!
Desired outcome: Pls update my delivery status and send out my parcel0197785630
Hi, same issue to this. No update since 11/8. I hd complained to customer services, but they asked me to wait for another 3 days for the updates. So long!
Same like me...my parcel stuck at ther from 11/8 until now...
Same as mine
Delivery
Hi,
I would like to know the reason why J&T Shah Alam on hold my parcel since 11th August 2021. It's written in the tracking system because of Out of shop / Office's business hour. The parcel should be delivered to my family's house. So, how come it is out of shop? My parents is not working and there is always have someone at the house. The parcel was sent from Kelantan since 10th August but till today (13/8/2021) it was still on hold at J&T Shah Alam? How come it took so long to deliver? While my other siblings in Kajang and Bangi already received the same parcel 2 days ago, the same day it was post out to me. The foods inside the parcel might already rotten by now. PLEASE EXPLAIN TO ME!
Waybill No: [protected]
Desired outcome: DELIVER THE PARCEL FAST. DO NOT GIVE ANY DAMN EXCUSES!
Me too... My parcel "on hold" since 7-April at J&T Pekan Meru. I called all the phone numbers, none answered. I sent email, it says "Quota exceed the hard limit".
Sender attitude
Hi I am elyn, i'm here today to complain about one of your rider, he make me panick and scared because when he come to my house to do delivery, he call me to get near to him and talk near my face to ask my number phone. He make me scared and face my anxiety attack, I hope this thing will never happen again.
Desired outcome: i hope this will never happen again
Complaint the staff attitude and service not good
I would like to complaint the staff (contact number: [protected]) his service is really bad, impolite and rude!
Below are the attachment of his whatsapp
Item Left in Warehouse 3 days undelivered
Sent brand new iphone for urgent work use with insurance on 10/8/2021 vide [protected]. Next day ended up in Taiping warehouse and has been sitting there since 11/8/2021 until 13/8/2021 unmoved. Called numerous time Customer Service only say "Sorry for the inconvenience", "according to the system", "no guarantee will deliver the next day" are not solving my problem. I can see what the system reveals too. Customer Service name Baldi gave classic comment "you cannot make report until after 5 days of sending out parcel as now still within our delivery time frame". J & T website committed to 2-3 days delivery. People like this should be wipe out of customer service line.
They claim overloaded with parcel by shopee due to recent sale and yet they are greedy to keep receiving parcel from public. Hello, we pay full fare but shopee only pays peanuts. Who has priority? If overloaded, please close all drop point and not accept anymore parcel until undelivered parcel are settled and ready for commitment again.
Desired outcome: SEND THE PARCEL IMMEDIATELY EXPECTED DELIVERY WITHIN 2 DAYS
Parcel terkoyak
Jnt staff dah kenapa? Ini kali ke berapa saya sendiri tak tahu... Kenapa perlu koyak kan parcel? Kalau berlaku kehilangan barang pihak jnt akan bertanggung jawab ke? Buat kerja ikut prosuder..! Masuk dalam skop kerja ke koyak kan parcel customer?
Delivery
My parcel tracking [protected] still stuck at j&t perak gateway 900 larut matang. Post out on 8 august 2021. It is a life thing. Will die if exceed more than 5days. Please make delivery faster
Desired outcome: Faster delivery
Goods on hold for five days
Since 9th of August, my goods already stopped at LDC Klang Jaya 603 without delivery attempt and status updating at all. It's 13th of August today, the phone number they provided at their website totally couldn't reach out, it's always busying, there's not even a reply from their customer service when I tried to email them. Tracking number: [protected]. Either you make the delivery as soon as possible, either I will just request refund with the company and let the company deals with the courier. J&T is the worst courier service I have ever met.
Servis jnt lahad datu lemah, lembab!
Barang aku banyak kali kau duk peram kat jnt utk apa? Bagi beranak pinak? Alasan d luar waktu opis.. 3 hari alasan sama.. Ingat barang boleh beranak ke waktu pkp? Teruk sgt servis jnt lahad datu.. Sangat2 terukk!
Parcel not received and tracking destination not updated
Worst service ever! It has been 4 days destination tracking not updated, and the parcel haven't receive to the receiver yet, called their office number nobody picked up. Terrible service!
Fake delivery proof!!! Jnt lunas scam!
Totally cannot be use! My parcel until today (from 27 July 2021 - 13 August 2021) Still not yet deliver to my customer. I only realize my customer not yet get the parcel when he contacted me today. The office phone call [protected] never got people answer the call.
Status got delivered with fake delivered prove. Most bad service branch provider..
Late Delivery/ Delivery status is not updated
tracking number: [protected]
Delivery stop at 11/8 and no more updates. Do not know about the progress of the status! it is already two days stop updating, nothing is received now!
Keep causing a delay in delivery does not good to J&T hard-earned reputation.
Many people complain on J&T social media, but none of them get response.
Those item are urgently needed. I use J&T express because I experienced fast delivery service from them, but now the delivery is stuck, and do not get any contact form the J&T worker. This has destroyed my trust to J&T express.
As customer, we have the right should know what is happening to cause the delivery stuck and not moving.
Desired outcome: Speed up delivery status and let customer to know the real reason of causing slow delivery.
Part time salary too late pay
Hi why payment for partime car dispacther salary too late pay
Unreliable
Received a message at 4:28am (12/08/21) 'out for delivery', then a SMS at 8:07am to say that my parcel will be delivered. Got home at 5:45pm. Waited for the delivery. Then received a message at 7:56pm to say that the delivery was unsuccessful because the recipient wasn't there to receive the parcel! Time wasters!
Second time from Simply Post/J&T Express. Last time the delivery person even said they knocked on my door and then called me, when they didn't. My front door is in the living room where I was sitting and I had no missed calls on my phone. In fact to get in, they needed to use the intercom which is connected to my phone, to allow people in. So unreliable!
Your delivery guy opened my item
Sanitary pad also want to open ? What they wanna see and steal ? Once I received the parcel the parcel already opened. It's fine. Cause I thought no valueble things inside just a pad so I didn't care and put it aside after I sanitised. After few days I opened the parcel then I saw this. What's the point ? Already opened outside and see why still want open inside of the pad ? What's wrong with your people ? Can you hire people properly ? Pass few days I just heard about these case from my friends that a lot people been through all these situation from your company then now happened on me. Please focus and highlight on this matter. Solve this issues ASAP. Although no missing items but still this act is not right ! Please Dont GREEDY as everyone having hard times now !
620000097346078
Why my parcel there is no update? More than one weeks my parcel is stuck... Why jnt service so poor? I need the parcel before next week.. Tq
1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by J&T Express or other users.
Overview of J&T Express complaint handling
-
J&T Express contacts
-
J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 74 74 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have UNsuccessfully reached J&T Express by calling 1300 809 000 phone number 173 173 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have UNsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone number 21 21 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
-
J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
-
J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
-
J&T Express social media
Most discussed complaints
Delivery 55 (opinions to this review) Delay on delivery 2 (opinions to this review) Customer service and live chat 2 (opinions to this review) Undelivered Parcel 1 (opinions to this review) Delayed delivery of parcel 1 (opinions to this review)Recent comments about J&T Express company
Delay on deliveryOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.