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J&T Express

www.jtexpress.my

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J&T Express Complaints Page 61 of 97

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L
5:23 am EDT

J&T Express Why my order item no come

2021/07/28
19:11:19
On Hold (Keadaan Khas)>
email :[protected]@gmail.com
Hp:[protected]
name:Luke Yap
position: (Seller of shopee) and handle packing

Desired outcome: CCTV VIDEO ,PHOTO GAMBAR LET ME KNOW ANSWER

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Update by Lukesky Yap
Aug 12, 2021 5:31 am EDT

https://www.jtexpress.my/tracking/626740646441

2021/07/28
19:11:19
On Hold
(Keadaan Khas)
Transit Center PEN GATEWAY
DAERAH SEBERANG PERAI SELATAN
2021/07/28
11:38:03
Outbound
Transit Center PEN GATEWAY
DAERAH SEBERANG PERAI SELATAN
2021/07/28
10:01:20
Inbound
Drop Point LDC JURU 602
DAERAH SEBERANG PERAI SELATAN
2021/07/28
08:09:15
Inbound
Transit Center PEN GATEWAY
DAERAH SEBERANG PERAI SELATAN
2021/07/28
08:07:43
Inbound
Transit Center PEN GATEWAY
DAERAH SEBERANG PERAI SELATAN
2021/07/27
15:36:36
Outbound
Drop Point DP JALAN IPOH 01
BATU
2021/07/27
15:35:30
Picked Up
Drop Point DP JALAN IPOH 01
BATU

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W
5:11 am EDT
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J&T Express Delivery

Dari 9hb still kat jnt Klang jaya 603, lpstu takda update apa2 information..last update status tak boleh delivery sbb kat tmpt saya sebab tutup pandemic..kat tmpt sye elok je takda nya tutup..kalau tak dapat hantar barang tolong bagi alasan Yang Okey sikit ni da 4 hari baru nak update macam Tu, bila call hotline takda respon..call jnt Klang jaya Sama jugk takda respon..

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H
4:48 am EDT
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J&T Express Delivering service jnt puchong

Service is too slow. 1 week my item not delivered. Once the item received the item is 80% broken. Disappointed to your service. This is my first time use jnt service and get a [censored]. I make a call to office but not hang up. This make me mad because I am pay the service to get a good service. Hope jnt can improve and upgrade their service to the better. Please take this matter seriously. Thank you

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N
4:19 am EDT

J&T Express 3 days parcel still not delivered

My parcel already inbound at drop point LDC Sri Gading 606 on 10/8/2021 but on hold with remark - receiver absent and schedule the next delivery. 11/8/2021 still same remark. Until 12/8/2021 my parcel still not out for delivery.

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A
3:27 am EDT

J&T Express Status not updated for a week

I have order an item from a seller, but the status is not updated about a week already, jnt not deliver the product and not give me any explanation, please check the case, this is [protected] tracking number

Desired outcome: Please deliver it as soon as possible

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A
3:16 am EDT

J&T Express Delay for unacceptable reason

So my parcel have arrived at cdc puchong on 10/8/2021, and the next day hold because of bad weather, its okay la... And the I bet la they will deliver the parcel yesterday but on hold again because of (out of drop point's business hour).. Can you imagine, you don't give the update, when you go out for delivery, then suddenly appear out of business hour at 9.18pm? And today not a single update from jnt, and I still wait and keep calling jnt like a fool cause no one pickup that f*g phone.. Please deliver my parcel quickly, its urgent

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C
C
Chef black
MY
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Aug 15, 2021 2:01 am EDT

Sama la dengan saya, brg dah sampai kat gateway perak pada 10-8-21, sampai skrg masih Tak hantar lagi

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J
JenteraPejuang
Petaling Jaya, MY
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Aug 15, 2021 11:35 am EDT
Replying to comment of Chef black

Saya pn cm tu jugakk..dah 3 hari tracking number x update..macam gampang jnt ni, hold barang orang sampai bila ni..

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M
6:38 am EDT

J&T Express Bad service!! pantau perangai sampah rider!!

Status barang sudah sampai..tapi barang tidak sampai ke tangan penerima..saya BAYAR kepada J&T..BUKAN FREE! Barang penerima sepatutnya DIHANTAR sehingga depan pintu rumah penerima..Bukan letak MERATA-RATA! sekiranya hilang, J&T nak bertanggungjawab?

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N
2:49 am EDT

J&T Express Parcel lambat sampai

Parcel di poskan dr j&t sik kedah pada 6.8.2021 ke 4 alamat berbeza.. Parcel ke 3 alamat lain telah sampai ke customer pada 7.8.2021(esoknya.. sgt efisyen).. Malang Ya parcel saya sampai ke j&t bandar teknologi kajang pd 7.8.2021 jam. 10.41pg dan sampai ke hari ini 12.8.2021 saya belum terima parcel saya. dah 4 kali call customer service.. jawapan yg diterima tetap sama.. over loaded parcel.. masalah pekerja.. dan pihak customer service akan Highlight kpd cawangan.. DAH 5 HARI Berlalu.. parcel tak jugak sampai... parcel masih stuck kat bandar teknologi kajang tanpa apa2 tindakan... WHYYY?.. saya faham U guys banyak barang masa CMCO ni... tapi jangan la sampai ANIAYA CUSTOMER ! Kami bayar service U All... Bukannya free & Bukan murah tau byrn service... call centre mmg langsung tak berangkat.. Baik tutup jer cawangan tu kalau ta boleh nak manage dari menyusahkan org dan nama J&T jgk yg buruk.. MEMANG TERUK SGT LA SERVICE U ALL DI CAWANGAN BANDAR TEKNOLOGI KAJANG... TERUK SANGAT2...

J&T TOLONG LA BERHENTI ANIAYA CUSTOMER...

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N
norli
MY
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Aug 12, 2021 10:14 am EDT

Saya pos dari 5/8 samai sekarang barang saya hold di salah CDC klang sedangkan alamat ke shahh alam. Hari dah 12/8 masih barang stuck di sana. Sudah call & complain mereka kata salah pihak mereka tapi takde action! Document saa urgent!

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P
2:39 am EDT

J&T Express Parcel Opened & Items Stolen!

Ordered 6 medical face masks via shopee on the 6th of August and then received my opened then sellotape parcel on the 12th of August. I have read so many bad reviews of J&T staff stealing parcels (and cookies out of cookie jars) and didn't think that one day it would also occur to me! Out of my 6 medical masks, I only received 1!

How do I know J&T Staff stole my items? Look at the sellotape! Clearly labelled J&T Express.

Absolute disgusted when I knew your staff could be going through the insides of the parcels especially in this pandemic. I mean Hello? Are you trying to spread me COVID? This is medical mask we are talking!

J&T please please please work on your system and service! You clearly have a problem here! Your business integrity is slowly going down the drain!

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S
1:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Irresponsible Delivery Person

I would like to make a complaint of CDC PUCHONG 301 PETALING (Tracking Number: [protected]).

FYI, I'm living at Block A of my residence. The delivery person dropped my parcels at a mini market of Block B without any notice. I believe he didn't even drop by Block A at all as I was waiting there yesterday (11 Aug 2021).

Please be informed that there are charges for us to collect our parcels from the mini market. The proof of delivery was just a photo of my parcel in the mini market that i didn't even know when the delivery person put there.

Desired outcome: Kindly make sure your delivery persons know about the mini market charges and they should never left customers' parcels without our knowledge. Thanks in advance.

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Update by Skarsgard88
Aug 12, 2021 2:04 am EDT

In addition, my complaint email to support@jtexpress.my was returned with the reason of "recipient over quota". J&T Malaysia, please improve your complaint/customer service system. Thanks.

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B
1:18 am EDT

J&T Express Poor service delivery

Poor delivery services. Parcel have transit the same point for three times. Please have a look photo above

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A
1:15 am EDT

J&T Express I didn't receive my parcel as the given date from shoppee

Hello, Good afternoon J&t Malaysia. When will you deliver my parcel? I have been waiting my item since 2 August 2021. it's over a week! Why does it take so long to deliver my item?! my tracking number is [protected]. Please improve your delivery service! I love j&t service before this because it delivered my item very fast. But now what happened?

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M
12:54 am EDT

J&T Express Parcel delay

Tracking no. Please check.
Please contact ms kk tan at [protected]
The parcel is at transit ctr kuala selangor since 6/8/2021

Desired outcome: deliver asap

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E
12:53 am EDT

J&T Express Delivery

Its been 5 days my parcel was at j&t cdc kuching and there is no update about my parcel yesterday. When they will deliver it?

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D
11:14 pm EDT

J&T Express Have not receive my item

my item ([protected]) is still at the drop point ldc bd.teknologi 601hulu langat from 9/8/2021 is still not moving. please take immediate action.

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I
11:11 pm EDT

J&T Express J&T at its "best" performance

This is mainly for J&T bosses.

You were awesome BEFORE. Because the likes of J&T, Pos Laju have decided to let go quite numbers of their riders.

Don't let people wait and do something (hire more rider) if necessary. You were listed as main courier for online shopping platforms, means you are having a good business deal. So, please take it seriously and do your job.

Act like you know how to do your job and why you are exist. Stop being greedy, treat your riders nicely and handle your customers professionally.

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N
10:47 pm EDT

J&T Express Barang hold tak sampai

Please laa jnt.. Knapa lama sgt hold.. Sy pos 29/7/21.. Dh smpai sungai buloh 30/7/21.. Smpai skrang hold 12/9/21.. Brg dlam tu smua mkanan.. Sedih sgt.. Bila mkanan tu rosak.. Sbb trlalu lama hold.. Kenapa...? Prgi nk collect.. Tak boleh.. Mcm mna sy nk buat.. Serious sedih sgt2.. Kwan sy mengidam mkanan tu tahu tak...!

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N
10:16 pm EDT

J&T Express Customer did not receive his parcel

Hi j&t, I would like to report on my parcel that I posted on 15th June and it did not arrive at the receiver's house. The status showed that it was delivered but the receiver did not receive it.

Tracking number: [protected]

I'm not sure if the postmen is confuse where to send the parcel because my customer have this conversation with the postmen. I attached it below. I also attached the latest status for this parcel. Hope you can solve this problem. Thank you so much.

Desired outcome: i would like the parcel to return back to me because i will posted out the new one soon

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M
9:50 pm EDT

J&T Express Parcel delivery delay

the parcel is from sarawak tu selangor from 2/8/2021.Tracking No. is [protected]. The tracking shows that it is at Transit Center SGR Gateway Kuala selangor since 6/8/2021.
Client Name : KK Tan

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A
9:35 pm EDT

J&T Express Item got stuck

[protected]

please check this tracking number. somehow it got stuck at shah alam getaway since yesterday and there is no movement until then.

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J&T Express Category
J&T Express is ranked 3 among 29 companies in the Courier and Delivery Services category