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Chase Bank / JPMorgan Chase Bank Customer Service

1141 Reviews

JPMorgan Chase & Co.

270 Park Ave
New York
New York
United States - 10017

Customer Support Phone Numbers

77 26
+1 713 262 3300(outside the US)
13 2
+1 800 242 7383(TTY/TDD Machines)
5 1
Mon12:00 AM - 12:00 AM
Tue12:00 AM - 12:00 AM
Wed12:00 AM - 12:00 AM
Thu12:00 AM - 12:00 AM
Fri12:00 AM - 12:00 AM
Sat12:00 AM - 12:00 AM
Sun12:00 AM - 12:00 AM

Chase Bank / JPMorgan Chase Bank Complaints & Reviews

JPMorgan Chase Bank / customer service

Louis Stithem on May 15, 2017

Last month I received a notice that I needed to get the funds off of my card. I was given 3 ways do this, which I choose to have a check sent to me. I called 877-611-0935 and talked to a representative that took all of my information and told me he would see to it that I would receive a...

JPMorgan Chase Bank / atm malfunction during deposit

tanglim51 on May 12, 2017

I visited the chase atm at 530 myrtle avenue in boonton, nj on april 7th to make a cash deposit of $2000 (The money was counted twice before putting it in the machine). After entering the money in the atm, the machine malfunctioned and did not confirm my deposit. A receipt was printed...

JPMorgan Chase Bank / customer service

carlos23 on May 10, 2017

I wanted to provide my experience with one of your "managers". I normally do not provide negative feedback but this experience was very disappointing for a company like yours. I went to 1102 Silber Rd, Houston, TX 77024 on 5/9/17 and arrived to the branch at approximately 5:30pm. The...

Chase Visa / incompetent dispute dept and executive office

79815hhhhhh on May 8, 2017

Dispute Dept. MAJORLY messed up a dispute for a significant amount of money charged. They sent nothing but WRONG info to the vendor. Wrong amount of charge, wrong reasons for dispute, etc. etc. Then they told us the vendor wouldn't refund (based on their erroneous statements they sent to...

JPMorgan Chase Bank / checking account

Richard Walrath on May 7, 2017

JP Morgan Chase was alerted in June 2016 that my account [removed] had fraudulent activity and forged checks after adult protective services alerted me that my daughter and her husband had committed identity theft on my accounts and had been stealing my mail. I am 86 years old and a victim...

JPMorgan Chase Bank / bad everything.

scuba546 on May 6, 2017

Over the many years of doing business with JPMorgan Chase, I have been increasingly troubled by the banking practices and security of JPMorgan Chase. In recent years, it has become the worst I have ever seen. From appalling customer service received from the fraud and disputes department...

JPMorgan Chase Bank / credit card applications

I Hate This on May 5, 2017

Beyond frustrating. I have tried 3 times and each time it says I need to put in my name and review the policies, but it does not show where my name is missing. I emailed and called, all I get is "sorry" and a phone number that wants a credit card number which I of course do not have...

JPMorgan Chase Bank / customer service/ emilia claims escalation

Alankap on May 3, 2017

I disputed a charge with the company truegreen. They killed my lawn which cost me 1, 900 and spray my dog with chemicals. I waited 40 minutes to talk to someone tonight. Last night in an email they asked me for pictures and anything to support my claim. I spent over an hour taking picture...

JPMorgan Chase Bank / mileageplus explorer united chase card

We have two Mileage Plus Explorer United Chase Cards for many years; we open the account to earn miles on United Airlines. Our experience with Chase has been negative and sour, each time we have had to dispute a charge, a very easy process when merchants are not responsive and an expected...

JPMorgan Chase Bank / where did you put the money?

Ellery Bridges on May 2, 2017

I have been going back and forth trying to find out where did you put my money. I wrote a check for services, vendor stated they were never paid. The check was cashed by your bank but was the money out in the correct account? I have been talking to your associates no help, my bank no help...

JPMorgan Chase Bank / new checking account $300 bonus

martini00 on Apr 29, 2017

I'm tired of running back and forth to the chase I opened a new checking account to get a $300 bonus which I never received.... And i'm tired of calling the chase customer service number explaing the story over and over to get nowhere.... I'm closing my account as soon as I get my monthly...

JPMorgan Chase Bank / staff

Brooke Irwin on Apr 28, 2017

Probably crappiest chase bank i've ever been to and it sucks because it's so close to my house so to go to another would just be out of the way. # service, the tellers can't count to save their lives and even management it not helpful and extremely rude. They are always messing something...

JPMorgan Chase Bank / employee

Lknight246 on Apr 27, 2017

On two occasions i was treated in a rude and sexist manner by one of your employees, to the point where I feel threatened and harrassed. The first time I encountered him was towards the end of the work day. I was with my daughters. I had been in earlier abd spoken briefly to the branch...

JPMorgan Chase Bank / chase travel center

lily22 on Apr 25, 2017

My family and I have been loyal chase customers for more than 10 years and had been very happy about chase products and services until my recent disappointing and frustrating experience through Chase travel center. Here is my story. Because of my friend's recommendation, I booked ticket...

JPMorgan Chase Bank / retirement brokerage

Disgruntled son on Apr 21, 2017

If you have made your investments with this company, do your children a favor, and relocate the funds immediately!! My father didn't have much money, but he made sure his account was large enough to cover his funeral services. Here I sit, nearly 3 months after his death, and still unable...

Chase Bank / corruption

Jacqueline Amos on Apr 18, 2017

Chase bank covered up corruption in there executive department, I sent them recorded copy off sign in, there was two names mind an another with link back to chase they tried to erase it, Chase sight was hacked an all off there clients information was stolen identity chase never inform any...

JPMorgan Chase Bank / you lost my documents and then lied to about several things and i'm ####ing pissed

Eric Chatelain on Apr 15, 2017

All regarding claim of $510.00 You lied about contact me via email twice I updated my phone number on your website and then you called the wrong cell number You closed my claim twice and did not notify via letter like you said you were. Your employee claimed I signed up via email notification...

JPMorgan Chase Bank / poor customer service, website defects

Greg Rodgers on Apr 13, 2017

Chase bank complaints I was a washington mutual customer when chase took over and been pleased with chase until last 2 years. the below listed reasons are why im leaving in may as soon as my ssa $ is deposited into my provident credit union account. I have complained to several branch manager...

JPMorgan Chase Bank /

Steve F Campbell on Apr 12, 2017

I am absolutely furious and this entire process, it has been extremely painful and full of delays and incompetence with the latest call being the most infuriating. We have been waiting for weeks to get the check released to pay our contractor. By the time anyone told us we had to go...

JPMorgan Chase Bank / unacceptable customer service

Anthony92 on Apr 11, 2017

On 3/30/17 I went to Chase to close my old acct. & open a new one as precaution because I thought my acct information had been compromised due to a device malfunction. The transactions occurred without incident. On 4/8/17 I received a letter dated 4/4/17 stating that my acct. had been...