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JollyChic.com
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JollyChic.com
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159 complaints
4 resolved 155 unresolved
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A
11:50 am

JollyChic.com - order number 100045411262

Dear Jollychic,

I placed an order approximately 8 days ago. It was to be shipped via Postaplus. However, when I checked just now, it says my order is "On Hold" for some reason. Please help and inform me fo the reason and please try to deliver the order AS SOON AS POSSIBLE as it is urgent. The order number is 100045411262. Please call 00974 33945470. Please help AS SOON AS POSSIBLE.

Thank you,
Ahmed Zayed

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11:08 pm
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JollyChic.com - asbaq express delivery service in ksa

I can't get in touch with the shipping company, for they don't have any customer service hotline or what so ever, but the issue is they delivered it to the location but I wasn't there at the time to pick it up, and now I don't know how to contact with them to get it delivered again. I hope I find a response from you as soon as possible Email: d7omy. [email protected]

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M
5:53 am

JollyChic.com - deduction from my bank account for purchase orders while I didn't order??

Good Morning

am Mr.Mohammad Ali from Jeddah - Saudi Arabi
Address : Jeddah - Thagher District

am working as Cars Tires Technician with Salari 718 (2700 SAR) USD PER Month to deposited in my AL-Rajhi Bank Account with IBAN : SA 4280000113608010323545 .

on 28.08.2018, I received my August Salary 2700 SR, Then Today 7.9.2019 @ 7:30 AM I went to withdraw some money, BUT I Found only 758 SR ! and 2147.90 SAR was deducted without my Knowledge ?

when I check my Account Statement I found 11 Purchase orders and Deductions performed from my BANK Account as " ONLINE PURCHASE JOLLYCHIC" !

Am 52 Years Man, working in car workshops with very few amount of money every month, I never deal with Jollychic, all of us, me & my wife, are illiterate esp. for internet and your application .

Today Morning I wrote the attached complain to the Customer Care in AL-Rajhi Bank to inform them about this incidence, and HOW The DEDUCTIONS happened without notifying me by SMS on my Phone as happening always ? because the "Online Purchase Jollychic" orders Deductions occurred without noticing or watching any SMS on my Mobile .

am here writing to JollyChic Company alsoto inform, Notify and solve my problem, then Return my 2147, 90 SAR = 571.25 USD to my Bank Account shown up .

Sincerely

Mohammad Abdullah Mohammad Ali
Saudi Arabia - Jeddah
Nationality : Yemen
Mobile 0096650927821 ( Arabic Language Speaker)
Mobile 00966506601772 ( Mr.Fahad, My friend, English Speaker)

My Bank :
RAJHI BANK
IBAN : SA 42 8000 0113 608010 323545
Mohammd Abdullah Ali محمد عبدالله محمد علي

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3:20 am
Verified customer This complaint was posted by a verified customer. Learn more

JollyChic.com - Delivery

Dears i have make my order in 10 of July and after 4 weeks betwen 30/70 -1/08 i had receiveed a call to infotm me that my shipment is on transit Nd i had to pay extra money (140 USD) and i refused to receipt the shipment and noting that i payed the order via my credit card . And today is the fourth of September and no one has refunded back the money i had payed
My order number is 34123832485913

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7:04 am
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JollyChic.com - delivery

I have a pending order that I still didn't receive, it arrived to Dubai but the company asbaq are so bad and still didn't deliver it to me. I even made some orders after and already received them with fetcher (the best)!! The logistic number is 5100686497. I'm chaimae, my email is [email protected] Please contact them and let me know if they're going to deliver it or not, thank you.

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Z
1:31 am

JollyChic.com - delivery service

i want to complain about jolly chic delivery, i have confirmed paid order on 1st of August and till now not received, and jolly chic costumer care agents not supportive, always said wait and they not take any action against delivery company, on tracking they write delivery faild duo to customer mobile off, and in real no one call me or any msg or tracking showing that my order out for delivery. when i complain them they said you calk by yourself to delivery compny, and the number provided by them is voice mail, i call many time and wait almost 5 minutes but t no one answer only music, they are lier

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M
7:45 am

JollyChic.com - aftersale

I'm complaining about the delivery guy who was completely unpolite and disrespected me, Please inform me about the action you'll take because this is totally unacceptable
I sent the voice note as a proof. This is the number he contaced us from :+966 55 011 2867
It's his problem if he doesn't have change
I really don't have to tolerate or accept any disrespect pointed towards me.
A delivery man has to have some morals towards the customers!

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6:45 pm

JollyChic.com - im complaining about my order 1 item was recieved but the first order not recieved they me give track number but no use aj73063905553426952

What happen to jollychic I order item on july 2 2019 but I did not recieved until now I paid thru debit card but it always appear to that they will shipped but until now not recieved is almost 1 month near and what will happen to my order no action at all. I alwyas sending messages but no action at all.. Its not good service after you taken my money and you will not mind our order. So it will affect your company if your like this below are photos of order and how tracking cannot find... So bad service

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Update by horible
Jul 24, 2019 6:55 pm

i order item but very bad so many way i do to ask where to find my orser but until now i did not recieved my order
and im calling yhe number they give to me [protected] is always busy every second minute i will call but its always busy. maybe they just give a number so tbat my mind will divert jollychic do your qork not because you recieved the money but your not sending the order nxt time to all people in the world avoid order in jollychic they are scammer they will give your order specially after paying your item they will not mind you at all. so stupidity. why having company like this no responsibility at all. this is scammer online.. not good bad service

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12:30 pm
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JollyChic.com - order not delivered

I have an paid order through debit card for jollychic from last three days i was expecting my order delivery yesterday i got tracking that costumer is not receiving the call but I received all calls from others like my friend and family but courier company didn't called me once the tracking number of ASBAQ EXPRESS IS 5100491211 till now I didn't got the...

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3:13 am
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JollyChic.com - online delivery not delivered yet

I have ordered and paid it thru credit card but i did not receive it. When i track my order, it says that delivery failure coz the customer is not answering the phone. I dont have any missed call notifications. It is in Al quoz as per tracking which is 15 minutes from my place. The courier is ASBAQ and the CDD package number is [protected]. I have ordered...

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C
2:14 pm

JollyChic.com - paid order not delivered

I have ordered and paid it thru credit card but i did not receive it. When i track my order, it says that delivery failure coz the customer is not answering the phone. I dont have any missed call notifications.
The courier is ASBAQ and the CDD package number is 5100503531. I have ordered 13 items.. 2 dresses, 1 shorts, 2 bracelets and the rest are kitchen tools.. the expected delivery date was july 18, 2019..
I want my money to be refunded if not delivered.
Please help me..

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S
Jul 21, 2019 4:53 am

Bro can you send me the number of the courier guy if you received your order

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S
Jul 20, 2019 4:53 am

Bro the same is mine did you got your delivery

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S
4:19 pm
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JollyChic.com - my order is pending for 3 months, 100037652123

I ordered in mid of April 2019. I am a regular customer. Shipment arrived at Qatar on 24/04/2019. Since then I have been trying to communicate with Jolly Chic and Postaplus almost every day regarding shipment. Inspite of communicating Jollychic customer service representative not less than 40-50 times through chat, email and direct call, no action has been...

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A
8:45 pm

JollyChic.com - I am complaining about my missing order, 6 pcs of my order is missing

I am avid customer i think almost 4 or 5 years this is the first time my order is missing i pay my order but when i open the plastic something is missing the eyelash curling growth(eye makeup), hairdressing tool, 2 earing, 2 ring (women necklace) i hope you can fix this problem me and my co workers so dissapointed ... because the order is not mine only

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S
1:49 pm

JollyChic.com - my order not yet received

I orders in jollychic app from Saudi Arabia and my order shipment number is AJ72406535246409472 .

Many times i contact the shipper and he not answered properly and not delivered. There is no update about my order status and contact number. I hate and want reback my my money.

I felt very bad and can't wait more than this. Very bad experience to me.

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2:48 pm
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JollyChic.com - delivery'

Hi, Please check my shipment id 100038465394, i received message that the estimated delivery time is 2019/06/11 to 2019/06/13 but its already 14th of the month I didn't receive any call please check and follow up, its my first tme to order through online I don't want that this will be the first and last. I'm expecting for your response. Thanks Nova +96594059544

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H
10:09 pm

JollyChic.com - I am complaining about the delivery man.

The delivery man call me to arrive within 10 min but I am waiting more than two hours. I try to call him but his not answering. Same mobile number who deliver my first order who ask for additional 20sr and this order he also add 20sr as he inform me prior to delivery. See attached picture about my order information. I have 3more order waiting for delivery if the delivery man same that he will come and let me wait more than two hours and ask addition 20sr from the agreed amount please cancel all my order. Thanks

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L
6:52 am

JollyChic.com - the service

Someone called me last april 27 saying he has my delivery already. But I told the courier that I requested my order to be delivered on certain dates (which I wrote on the comment box), since I know I will not be home for two days-april 27 & 28. So I requested the delivery date to be moved and that's today, april 29. The courier said it's ok. So I thought were ok with that. I am waiting for a call from you since morning. Nobody is calling. Now, are you still gonna deliver my order, or what? I need an answer today.

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P
1:00 pm
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JollyChic.com - ajoul express carrier

Ive waiting for my order since last month on the jollychic account it was put their when will be the delivery time only once the driver contacted me.. I keep calling the carrier but they just keep update me that their will be a driver that will contact me. Until now i did not receive my order and i cannot change the delivery date and no driver contacted me anymore and its been a month already that no one ever contacted me

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5:28 am
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JollyChic.com - product complaint

2 months before I am purchasing apple AirPod, that product have some issue then am going in service sender that people told me this is not original then am going another service that people also told same like this then am contacting apple customer care and follow the instruction and get scream shot send your Riyadh warehouse supervisor then coming a message to send this product return

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A
9:09 am

JollyChic.com - shirt and pant

Hi dear this is the first time i order from ur site and now i just received the order once i open it i surprised i been waiting for it for a special occation tomorrow inchallah but i wonder about what i see on the site and what i received i dont know y thet send me this items totaly diferent than the pic the shirt is tooo dirty with black Color and the pant is short i can ignore the pant and accept it but the shirt it self is the surprise

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Update by رهف رفاه
Apr 06, 2019 9:12 am

Kindly send me an answer i dont accept ignorance special i been treated without any respect by sending me dirty item u

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