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3.2 18 Reviews 11 Complaints
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ForeverLux.com reviews 18

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ForeverLux.com Price great, delivery good

Price great, delivery good. Fragrance NOT authentic! Even the plain box had incorrect wording.

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E. Stehr
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I bought and paid for the perfume Amouage Interlude for Men. What I received was Interlude for women. The purchase was made online while I was stuck overseas because of the Covid-19 pandemic for many months. When I returned home to the US I opened the shipping box and discovered that the wrong item had been shipped to me. Instead of trying to quickly rectify their error, I was flat out told that they do not offer refunds after their 30 day cutoff period. This is terrible customer service. They sold me the wrong product and in my opinion, basically stole $150 from me.

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M. Schoen
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I purchased a bottle of Calvin Klein ETERNITY for men from Foreverlux off ebay. It was not the real deal but tinted water with a scent that lasted less than an hour. I reported this to Foreverlux by way of ebay email and got no response. Buyer beware!

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C. Wilderman
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Purchase multiple items from the store I believe the perfumes they sell or real. I have had good experience with this company until a problem arise with shipping. I ordered two perfumes and and there were lost during shipment. The customer service team really lacks experience in dealing with matters of customer service. I was more interested in finding out where the package went than the company that shipped it to me. Ask them for updates multiple times and their answers were ridiculous. I opened two cases with the shipping company and foreverlux never seem to care. I had to update them with information. I finally gave up after 21 days of email communications with them with no result. Had to contact my credit card company for results. I felt like foreverlux never cared about resolving the problem as long as they had their money. Poor customer service!

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ForeverLux.com 2 weeks ago I ordered 4 colonies and still nothing has arrived, they do not respond to emails, it is my worst experience buying online

2 weeks ago I ordered 4 colonies and still nothing has arrived, they do not respond to emails, it is my worst experience buying online.

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A. Morissette
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2 weeks ago I ordered 4 colonies and still nothing has arrived, they do not respond to emails, it is my worst experience buying online.

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A. Kohler
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Ordered 1 bottle of cologne. It took a week to get an empty box.Custumer service. There is no customer service.Voice mail box is full.Beware

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J. Hayes
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Price great, delivery good. Fragrance NOT authentic! Even the plain box had incorrect wording.

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J. Schmidt
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Took about 7 days to get to me, but it was worth the wait. Unbeatable prices for incredible colognes, totally leget I checked with the designer house myself! Good Stuff ?

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ForeverLux.com Ordered 1 bottle of cologne

Ordered 1 bottle of cologne. It took a week to get an empty box.Custumer service. There is no customer service.Voice mail box is full.Beware

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ForeverLux.com Took about 7 days to get to me, but it was worth the wait

Took about 7 days to get to me, but it was worth the wait. Unbeatable prices for incredible colognes, totally leget I checked with the designer house myself! Good Stuff ?

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ForeverLux.com I purchased a bottle of Calvin Klein ETERNITY for men from Foreverlux off ebay

I purchased a bottle of Calvin Klein ETERNITY for men from Foreverlux off ebay. It was not the real deal but tinted water with a scent that lasted less than an hour. I reported this to Foreverlux by way of ebay email and got no response. Buyer beware!

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ForeverLux.com I bought and paid for the perfume Amouage Interlude for Men

I bought and paid for the perfume Amouage Interlude for Men. What I received was Interlude for women. The purchase was made online while I was stuck overseas because of the Covid-19 pandemic for many months. When I returned home to the US I opened the shipping box and discovered that the wrong item had been shipped to me. Instead of trying to quickly rectify their error, I was flat out told that they do not offer refunds after their 30 day cutoff period. This is terrible customer service. They sold me the wrong product and in my opinion, basically stole $150 from me.

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ForeverLux.com Purchase multiple items from the store I believe the perfumes they sell or real

Purchase multiple items from the store I believe the perfumes they sell or real. I have had good experience with this company until a problem arise with shipping. I ordered two perfumes and and there were lost during shipment. The customer service team really lacks experience in dealing with matters of customer service. I was more interested in finding out where the package went than the company that shipped it to me. Ask them for updates multiple times and their answers were ridiculous. I opened two cases with the shipping company and foreverlux never seem to care. I had to update them with information. I finally gave up after 21 days of email communications with them with no result. Had to contact my credit card company for results. I felt like foreverlux never cared about resolving the problem as long as they had their money. Poor customer service!

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ForeverLux.com complaints 11

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6:49 am EDT
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ForeverLux.com Perfumes shipping

Hello

I need a refund of my money, this is because on Sunday May 28 I made a purchase of two perfumes that was a total of $115.28. The Order number was #286026 and the tracking link was 9361210912402178850706. In the DHL system it appears that it was delivered on June 1 at 1:35pm in the mailbox, but nothing ever arrived at the box. I was never contacted and the package never appeared. I need you to help me with this situation since it is my first purchase in this store and I do not want to get a bad impression.

Please help me

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11:22 am EDT
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ForeverLux.com Knowing perfume I just received in May.

I have been using Knowing perfume for decades and this is the first time that is does not smell anything like it! I paid $69.05 for it and I cannot even wear it because it smells awful. This is a 2.5 oz. bottle of Knowing by Estee Lauder, placed on May 8th, 2023. I just opened it the other day and thought it was just me that thought it smelled bad, but then I asked my husband and he said it was not what he ever smelled on me before!

Desired outcome: I would like my money back or a replacement that smells like it use to!

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ForeverLux.com I placed an order February 10th and have not received my item

I placed an order February 10th and have not received my item. Company does not have a phone to reach and no reply to emails.

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Is ForeverLux.com legit?

Our verdict: Given the nuanced findings from Complaints Board's comprehensive review, we cannot assert the full safety of ForeverLux.com's website. The legitimacy of ForeverLux.com requires cautious navigation by users. We recommend proceeding with caution and employing your best judgment when interacting with ForeverLux.com, especially when browsing their offerings or sharing personal information.

ForeverLux.com earns 49% level of Trustworthiness

Moderate Safety Advisory: ForeverLux.com has a 49% legitimacy rating by Complaintsboard. Proceed with caution, using best judgment.

ForeverLux.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for ForeverLux.com. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • ForeverLux.com has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
  • The age of ForeverLux.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
  • Foreverlux.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
  • Adult content may be available on foreverlux.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
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ForeverLux.com I was double charged for one item

I was double charged for one item. I have emailed customer service several times and received no response . They do not do customer service via phone . I tried. There is also no live chat box they speak of on the answering service. Emailing is the only option.

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ForeverLux.com I placed an order on [protected] with awaiting fulfillment status since that day

I placed an order on [protected] with awaiting fulfillment status since that day. i have sent numerous emails with no response. They have a phone number posted but its a recording. they also have a chat but always as a note that no one is avaliable. This company has poor customer service. I would like my order or the money back ASAP.

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ForeverLux.com I purchased a bottle of perfume made by *** called *** from ForeverLux

I purchased a bottle of perfume made by *** called *** from ForeverLux. It arrived in a sealed box, but the fragrance in the box was called "***." Someone must have replaced the original bottle with this fake perfume and resealed the box. I am asking for a refund of the amount I paid for this fragrance. The rest of my order was (presumably) legitimate. Thank you.

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ForeverLux.com Hello i need a full refund for order#***

Hello i need a full refund for order#***. I paid $262.38 and received an email saying that one of the item was broken during packaging and was given a partial refund of $138.07. I never received that other item and am missing money. I emailed asking for a FULL refund and claudia responded with she already did which is not true. She is confused and gives horrible customer service. She now tells me to contact USPS which i already have and redirect me to the shipper

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ForeverLux.com I had placed an order December 2nd and realized that i had used the wrong address

I had placed an order December 2nd and realized that i had used the wrong address. I contacted Foreverlux and told them where the items should be delivered and of course had to pay a further delivery fee which i did. Here i am waiting and waiting up until now i have not gotten a response and would like to get back my money or the items ordered. This company cannot be contacted in any way. I really do not know how the customer service is so poor and this is a bad thing. No communication at all.

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ForeverLux.com I paid $51 dollars and some change to Foreverlux for a bottle of *** by ***

I paid $51 dollars and some change to Foreverlux for a bottle of *** by ***. Once I received the order in the mail, via ***, I immediately opened the package to smell my new purchase. Inside the *** packaging was their foreverlux packaging box neatly taped . After opening the foreverlux box the cologne box that i ordered was inside neatly packed and looked like not tampered with. Once i opened the *** box , i immediately discovered what i ordered was not in the box. Instead of the *** bottle of fragrance, there was a cheap bottle of an immitation to *** called ***. I was scammed. I have sent Foreverlux many emails, and also sent pictures and made several attempts to reach them by phone and all i have gotten back from them is 1 email stating they have to investigate.

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ForeverLux.com This company advertises that they will response to inquiries within 24 hours which is false

This company advertises that they will response to inquiries within 24 hours which is false. My first order with the company was cancelled without my knowledge. It took 4 days for me to receive a response from the company, and it was only one sentence with little explanation. I reordered the product again. They claim that orders are processed and shipped within 24 hours. This is also false. I submitted a second order on 30 Jan (Thursday) and as of Tuesday February 4, had not received any shipping information and it said my order was awaiting fulfillment. I again reached out to the company as they have already charged my credit card for the purchase but it has now been almost 2 days and they have not answered any email inquires about the status of my order. The company has no phone customer service and their "online live chat" feature is never available. Their claims amount to false advertising, as I ordered something with the intent of having it for a gift in the time frame they specified. If the company would be in contact to explain this that would be one thing, but I will be filing a claim with my credit card company shortly if this is not resolved.

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ForeverLux.com The item was described as "new in box" and "unused", and the item I received instead came in a damaged box with no cellophane wrapping along

The item was described as "new in box" and "unused", and the item I received instead came in a damaged box with no cellophane wrapping along with dirty fingerprints and scratches all over the bottle. I had requested a full refund of the price and I ask that I not have to ship the item back, as I am certain this company will simply re-package the item and sell it as "new" to another unlucky buyer as they did to me. Based on the consumer reviews and complaints filed here, this is not the company's first time doing this. The item was falsely advertised and sold to me at full price. Therefore I am not sure how it is me who now has to be punished to take time out of my extremely hectic work/school schedule to re-package the item, go to a post office to drop it off, and then wait an indefinite amount of time to wait for this seller (who takes weeks to respond to messages) to process my refund. Given that the item is most likely also fake due to it being opened, used, and returned, I do not feel that I need to send this item back to the seller at all. I should not be punished because of this seller sending me a dirty, used, and most likely fake product when it was their wrongdoing in the first place for advertising the product as something it was not. I am demanding a full refund for this item without having to ship back a used, fake item that will simply be sold off to the next unlucky buyer.

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About ForeverLux.com

ForeverLux.com is a trusted online retailer that offers an extensive selection of luxury fragrances, cosmetics, skincare products, and accessories at unbeatable prices. With over a decade of experience in the industry, ForeverLux.com has built a reputation for providing high-quality products from top brands such as Dolce & Gabbana, Calvin Klein, Givenchy, Versace, and many others.

One of the key features that sets ForeverLux.com apart from other online retailers is its commitment to offering genuine and authentic products. Every item sold on the website is sourced directly from the manufacturers or authorized distributors, ensuring that customers get the real deal every time.

In addition, ForeverLux.com offers a seamless shopping experience that is both convenient and user-friendly. Customers can easily search for their favorite products by brand, category, or fragrance notes, making it simple to find exactly what they're looking for. The website also offers a variety of payment options, including PayPal and major credit cards, to make the checkout process quick and hassle-free.

At ForeverLux.com, customer satisfaction is a top priority, which is why the company offers a 30-day return policy on all purchases. If for any reason a customer is not satisfied with their order, they can return it for a full refund or exchange.

Overall, ForeverLux.com is a reliable and trustworthy online retailer that offers a vast selection of luxury products at affordable prices. With its commitment to authenticity, easy-to-use website, and excellent customer service, it's no wonder why ForeverLux.com is a popular destination for fragrance, cosmetic, and skincare enthusiasts around the world.

ForeverLux.com Customer Reviews Overview

ForeverLux.com is a highly regarded online retailer for luxury fragrances and beauty products. Numerous customer reviews praise the site for its extensive selection of high-quality items, affordable prices, and exceptional customer service. Many reviewers also mention the site's fast and reliable shipping, making it a preferred destination for online shopping. ForeverLux.com is widely regarded as a top choice for fragrance aficionados and beauty enthusiasts, offering a large selection of authentic brand-name products at unbeatable prices. Overall, the site enjoys an excellent reputation among customers and industry experts alike, making it a trusted and reliable destination for all your fragrance and beauty needs.

Overview of ForeverLux.com complaint handling

ForeverLux.com reviews first appeared on Complaints Board on May 8, 2023. The latest review Perfumes shipping was posted on Jun 6, 2023. The latest complaint I placed an order February 10th and have not received my item was resolved on May 27, 2023. ForeverLux.com has an average consumer rating of 4 stars from 18 reviews. ForeverLux.com has resolved 9 complaints.
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  1. ForeverLux.com contacts

  2. ForeverLux.com phone numbers
    +1 (201) 343-1993
    +1 (201) 343-1993
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  3. ForeverLux.com emails
  4. ForeverLux.com address
    71 S Newman St, Hackensack, New Jersey, 07601-3211, United States
  5. ForeverLux.com social media
ForeverLux.com Category
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