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Joe's Crab Shack

Joe's Crab Shack review: Service when we first came in!

P
Author of the review
4:50 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I just left the Fayetteville, NC restaurant and walked the hell out with my family! We walked in at 3pm and the host sat us down. We waited and waited for someone to at least take our drink order. After 15 minutes nothing! 20 minutes nothing! Another large family sat behind us and within 3 minutes they had a waitress attend to them. We were still waiting! My kids start getting upset because they are hungry and it's 3:35. We proceeded to walk out at 3:40pm and told the nice host lady that we were just going to leave. We were very upset and that we would complain. The host at one time tried to ask the slow bartender why we were waiting so long, and she gave the host an attitude and told her she was making drinks! So the host apologize to us. I used to come here all the time and tip the waiters and waitresses well. We sat there for almost 45 minutes and no waitresses or waitresses helped us. No one asked us anything. They would just pass by us like we were not there!?This was the worst way to treat a great past customer!

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    Jun 03, 2026